Making-Apologies-道歉.ppt

1、Making Apologies,Contents,Comparison Spoken and Written,When do we need to apologize?,How should we apologize?,Apologies 道歉,1. sorry:, Im terribly sorry., Im sorry Im late., Im sorry to hear that.,2. excuse me:,Excuse me for interrupting you.,3. pardon:,I beg your pardon.,4. forgive :,Please forgive

2、 my carelessness.,5. fault:,Its all my fault.,6. apologize :,I apologize for what Ive done.,Apologies 道歉,Responses 應答,6. Please dont blame yourself.,1. It doesnt matter.,5. Its not your fault.,4. Dont worry about it.,7. Forget it.,2. Never mind.,3. Thats all right.,8. Dont say that.,Comparison betwe

3、en Chinese and Western in Apologizing,Apologizing is common throughout the world, but the way people apologize varies from culture to culture.,WESTERN,In the West apologizing is expected and those who apologize are forgiven and respected.,Chinese,The idea of saving face is deeply rooted in Chinese c

4、ulture.So sometimes Chinese are shy to apologize.,Whatever offended anybody, western people will apologize.And attitude must be sincere. Even her/him is child or ,they will say“Sorry.”or“Im sorry to hear that!”,Chinese,In our traditional culture,When higher-up or elder offended subordinate or younge

5、r, they are no need for apology.,Apology means that you are responsible for errors . It is a very serious matter.There is substantial contents.,Chinese,If you havent done anything wrong, also had an apology.,Written Apology,An apology letter is important to learn how to write for the following reaso

6、ns： it tells how you feel it gets a point across it helps you practice good writing techniques.,How to Write an Apology Letter,You really mean what you say Let the reader know your point in the letter or the reason for deciding to write them this letter. The next thing that needs to be acknowledged

7、is not only what the problem is but how to solve it.,Dear Frank： I am terribly sorry to tell you that I have lost the valuable book you were so kind to lend me last week. I read it everyday and intended to finish it next month. Last night when I came to my room，it was nowhere to be found. I will try

8、 to recover it as soon as possible. If I fail to find it，I will get a new book for you. But I am afraid it can never take the place of the old one. Old books are like old friends. Once lost，they can never be replaced. They are connected with cherished associations which the new ones can never have.

9、And for this irrecoverable loss，I am to blame. I was so careless with my things. This is a warning to me to be more careful in the future. Yours truly， Tom,Comparison,apologize excuse me sorry,apologize to tell someone that you are sorry for doing sth wrong or causing a problem, used especially when you feel responsible for sth you have done. excuse me used when apologizing for something you did accidentally. sorry fee