Unit 9Human Resources

1、Unit 9 Human Resources,【Learning Objectives】 After finishing this unit, students should know how to ask an employee questions. know how to answer an employers questions. know how to write a memo.,Warm-up,1Match the job interview questions with their answers.,(1) How many jobs have you had since leav

2、ing university? (2) Why have you changed jobs so often? (3) What have you done that shows leadership? (4) In what way have you changed since you joined the company? (5) Have you ever worked with a difficult person?,(a) I now have more responsibility and work longer hours. (b)Well, I lead the sales t

3、eam. Im also chairperson of a local business association. (c)I wanted to earn more money. (d)Well, the boss in my last company wasnt easy to work with. (e)Ive worked for six companies.,(1)(e) (2)(c) (3)(b) (4)(a) (5)(d),2. Work in pairs. Decide which of these interview tips are for interviewers and

4、which are for candidates. Then choose the tips you agree with.,Be completely honest at all times. Try to help the candidate to relax. Always wear your best clothes. Do not ask a lot of questions to which people can answer “yes” or “no”. Listen carefully and make a lot of notes. Arrive half an hour e

5、arly for the interview. Ask a difficult question at the beginning of the interview. Get an expensive haircut.,The interview tips for interviewers: Try to help the candidate to relax. Do not ask a lot of questions to which people can answer “yes” or “no”. Listen carefully and make a lot of notes. Ask

6、 a difficult question at the beginning of the interview. The interview tips for candidates: Be completely honest at all times. Always wear your best clothes. Arrive half an hour early for the interview. Get an expensive haircut.,Listening if I repeated the experience, I would try to find a good job

7、first.” Jakub, from the Czech Republic, said, “I was sure I would find work quickly, and I did. The money is quite good, but if my English were better, I would have more opportunities for promotion. So now Im studying again!”,Language Focus,Questions that an employer will probably ask 1. What jobs h

8、ave you liked the most? The least? 2. Can you tell me about your present job? 3. What do you expect to be doing five years from now? 4. Why do you want to work for our company? 5. What are your strengths? Your weaknesses? 6. What do you know about our company? 7. Can you give me a reason to hire you

9、? 8. What was your best subject in school? Your worst? 9. What makes you qualified for this job? 10. Can you tell me about the best day youve ever spent on a job? Your worst?,11. How do you define success? 12. Are you able to travel? Relocate? 13. Can you tell me about your skills? 14. Are you able

10、to use a computer? 15. Can you describe your ideal supervisor? 16. Why did you apply for this job? 17. How do you use this specific computer application to solve a job-related program? 18. Do you have any samples of your work? 19. Have you ever done this kind of work before? 20. What salary do you e

11、xpect?,1. I dont mind if I start with a low salary because it is my first time hunting for a job and I lack experience. 2. I want a job in which Ill be able to produce for the company and grow along with it. 3. I want a job where showing up on time and working hard is compensated by a fair wage. 4.

12、Even though it is new for me, I learn really quickly. 5. I loved many things about my former jobs, and I left with amiable feelings on both sides. 6. I know that beginning reporters work many hours. I am very willing to take on the challenge.,Answer suggestions for some of employers questions,1. How

13、 is performance measured and reviewed? 2. How long do people usually stay in this job? 3. Can you describe a typical day in this job? 4. What are the companys strengths and weaknesses as compared to the competition? 5. Will I be working individually or within a team? 6. What skills does it take to b

14、e successful in this role? 7. Can you portray the best and worst aspects of this job? 8. How many employees are in this department? 9. What is the vision of the company? 10. What are the major changes in the industry, and how is the company responding?,Questions job applicants to ask in a job interv

15、iew,Easy Time,Enjoy the following song.,Mad, Sexy, Cool,Reading,Lead-in,Tick the major functions of human resources.,( ) 1. Getting the best employees ( ) 2. Paying employees (and providing benefits) ( ) 3. Training employees ( ) 4. Ensuring compliance to regulations ( ) 5. Ensuring fair, safe and e

16、quitable work environments ( ) 6. Sustaining high-performing employees, ,Reading,Human Resources Management,New Words and Expressions,consist of 由組成 acquisition /kwzn/ n. 獲得，得到 capacity /kpst/ n. 能力，才能 objective /bdektv/ n. 目的，目標(biāo)；adj. 客觀的 forecast /fkst/ v. 預(yù)報(bào)，預(yù)測(cè) devise /dvaz/ v. 設(shè)計(jì)；發(fā)明 recruit /rkru

17、t/ v. 吸收（新成員），招聘 exceptional /ksepnl/ adj. 例外的，特殊的；杰出的 orientation /renten/ n. 定位活動(dòng) acquaint sb with sth 使某人熟悉或了解某事物,aimed at 目標(biāo)是 technique /teknik/ n. 技巧；技術(shù)，方法 assembly lines 裝配線 vestibule training 入職訓(xùn)練 performance appraisal 績(jī)效評(píng)估 judgmental /ddmentl/ adj. 判定的 defective /dfektv/ adj. 有缺陷的，不完美的 compe

18、nsate /kmpenset/ v. 賠償，補(bǔ)償 asset /set/ n. 資產(chǎn)，有用的東西,Notes,As the definition implies, HRM begins with planning to ensure that personnel needs will be constantly and appropriately met. 就像其定義所包含的那樣，人力資源管理始于計(jì)劃，以確保對(duì)人員的需求能夠不斷地、合理地滿足。其次是雇用人員，也就是要獲得員工為組織工作。,2. Finally, each employees work should be measured a

19、gainst the performance standards or objectives established for his or her job. 最后，每一位員工的表現(xiàn)還應(yīng)根據(jù)事先制定的標(biāo)準(zhǔn)或目標(biāo)進(jìn)行評(píng)估。,3. Once they have forecast of both the demand for personnel and the firms supply of personnel, planners can devise a course of action for matching the two. 一旦具有員工需求和供給的預(yù)測(cè)數(shù)據(jù)，計(jì)劃人員就可以設(shè)計(jì)一個(gè)行動(dòng)方案來(lái)實(shí)

20、現(xiàn)供求間的平衡。,4. Which source is used generally depends on the nature of the position, the situation within the firm, and (sometimes) the firms established or traditional recruitment polices. 到底以哪個(gè)為主通常要取決于工作崗位的性質(zhì)、企業(yè)內(nèi)部的條件以及企業(yè)既定的或傳統(tǒng)的招工政策。,5. In selection, the idea is not to hire the person with the “most”

21、qualifications, but rather to choose the applicant with the qualifications that are most appropriate for the job. 在具體選擇過(guò)程中，其要旨并非在于雇用最高素質(zhì)的人選，而是要人盡其才，選擇最適合某一崗位的人來(lái)做那項(xiàng)工作。,6. Orientation is the process of acquainting new employees with the organization to help the selected individuals fit smoothly into t

22、he organization. 所謂定位是新雇員熟悉企業(yè)的過(guò)程，以便幫助新被錄用的員工平穩(wěn)地融入組織之中。,7. They are on-the-job method, vestibule training, classroom teaching and lectures, conferences and seminars as well as role-playing. 它們主要有：在職培訓(xùn)、入門(mén)培訓(xùn)、室內(nèi)授課和講座培訓(xùn)、研討會(huì)、角色扮演等。,8. The various techniques and methods for appraising employee performance

23、are either objective or judgmental in nature. 評(píng)價(jià)員工績(jī)效的方法很多，但無(wú)外乎是客觀判斷和主觀判斷兩大類。,Exercises,Read the text and answer the following questions.,List the main HRM activities. 2. What are the three sources of recruitment? 3. Why is orientation an important HRM activity?,Planning, acquiring, maintaining, deve

24、loping, and appraising an organizations human resources. External recruitment, internal recruitment and both. It helps the newcomers fit smoothly into the organization.,4. What are the most common methods of training and development? 5. Describe the techniques and methods for appraising employee per

25、formance.,Vestibule training, classroom teaching and lectures, conferences and seminars as well as role-playing. Objective appraisal methods make use of some measurable quantity as the basis for assessing performance. Judgmental appraisal methods require that the manager judge or estimate the employ

26、ees performance level, relative to some standard.,II. Write the following words in Column A according to their explanation in Column B.,Column A Column B,1. _ tell in advance (what is expected to happen) 2. _ very unusual 3. _ think out (a plan, system, tool, etc); invent 4. _ unbiased; fair 5. _ a

27、person or thing that is valuable or useful to sb/sth 6. _ make sb familiar with or aware of sth 7. _ the ability to understand or to do sth 8. _ to find new people to join a company, an organization, the armed forces, etc.,III. Fill in the blanks with the words or phrases given below. Change the for

28、ms if necessary.,acquaint capacity exceptional objective recruit consist of forecast devise,1. Water _ hydrogen and oxygen. 2. In prospect of increase in demand, we should operate at full _. 3. The police are trying _ more black and Asian officers.,consists of,capacity,to recruit,4. The lawyer _ him

29、self with the details of his clients business affairs. 5. It is difficult _ the demand for the new train service. 6. School governors have the discretion to allow parents to withdraw pupils in _ circumstances. 7. A new system _ to control traffic in the city. 8. A jurys decision in a court case must

30、 be absolutely _.,acquainted,to forecast,exceptional,has been devised,objective,IV. Translate the following sentences into English.,1. 我們要力求增加出口貨物。 2. 校方?jīng)Q定從優(yōu)秀畢業(yè)生中招聘老師。,We must aim at increasing exports. The school authority decided to recruit teachers from the excellent graduates.,3. 培訓(xùn)使工人工作更高效。(pro

31、ductive) 4. 我有學(xué)習(xí)外語(yǔ)的天分。(acquire) 5. 他是公司的寶貴人材。,Training makes workers highly productive. I have the talent for acquiring foreign languages. He is a most valuable asset to the firm.,Writing,Memo,Definition of a Memo A memo is a document typically used for communication within a company. Purpose of a M

32、emo Usually you write memos to inform readers of specific information. You might also write a memo to persuade others to take action, give feedback on an issue, or react to a situation. However, most memos communicate basic information, such as meeting times or due dates.,General Format When you wri

33、te a memo, you will follow a general format. Your instructor or company may have specific requirements that you must use. For instance, a company might have a particular way of presenting a heading or may even use a specific type of letterhead or logo. However, usually a memo has a “to”, “from”, “su

34、bject”, and “date” entry.,Common Types of Memos Each memo is written for a specific purpose to a specific audience. The purpose and audience for your memo will help guide what type of memo you will write. Even though no two memos are identical, four common broad categories exist: Directive Memos; Response to an Inquiry; Trip Report; Field/Lab Reports.