ASP售后服務(wù)管理系統(tǒng)論文.doc

分類號(hào)密級(jí)UDC編號(hào)10486白云區(qū)教育信息化設(shè)備售后服務(wù)管理系統(tǒng)設(shè)計(jì)指導(dǎo)教師姓名、職稱：王學(xué)軍教授學(xué)科、專業(yè)名稱：軟件工程研究方向：電子政務(wù)摘要售后服務(wù)管理是目前我國(guó)教育信息化建設(shè)迅猛發(fā)展的需要，又是我們管理部門(mén)監(jiān)管最薄弱的環(huán)節(jié)。為了能適應(yīng)教育信息化發(fā)展的需求，開(kāi)發(fā)一套能夠?yàn)榻逃中畔⒀b備中心、各有關(guān)中標(biāo)承建商或供貨商、學(xué)校用戶提供詳細(xì)的故障申報(bào)信息、服務(wù)受理信息、服務(wù)處理結(jié)果信息，用戶投訴信息等，保存售后服務(wù)響應(yīng)及處的。根據(jù)教育信息化工程項(xiàng)目售后服務(wù)流程的特點(diǎn)和系統(tǒng)的建設(shè)目標(biāo)，提出了管理系統(tǒng)結(jié)構(gòu)模型，然后介紹了ASP開(kāi)發(fā)工具如何與數(shù)據(jù)庫(kù)連接及如何實(shí)現(xiàn)一個(gè)基于ASP的教育信息裝備工程項(xiàng)目售后服務(wù)管理系統(tǒng)。關(guān)鍵詞：ASP；數(shù)據(jù)訪問(wèn)對(duì)象(ADO)；結(jié)構(gòu)化查詢語(yǔ)句(SQL)AbstractTheafter-salesservicesmanagementisanourcountrycurrentlyeducationinformation-basedconstructionfastfiercedevelopmentofdemand,againisusmanagementsectiontotakechargeofthemostweaklink.Forthesakeofabilityorientationeducationinformation-baseddevelopmentofneed,development1setcanisBureauofEducationinformationmaterialcenter,eachrelevantmediummarkcontractororbeprovidedforgoodscompany,schoolandcustomertoprovidedetailedofbreakdowndeclareaninformation,serviceacceptaninformation,serviceprocessingresultinformation,customerhurltellinformationetc.,keeptheafter-salesservicerespondtoandplaceof.Accordingtothecharacteristicsofeducationinformation-basedafter-salesserviceprocessoftheengineeringitemandtheconstructiontargetofthesystem,putforwardmanagementsystemstructuremodel,thenintroductionASPdevelopmenthowtooliswithdatabaseconjunctionandhowrealization1accordingtoASPofeducationinformationmaterialtheafter-salesserviceoftheengineeringitemmanagementsystem.Keyword:ASP；Datainterviewobject(ADO)；Thestructureturnsearchlanguageasentence(SQL)目錄摘要.2ABSTRACT.3第一章緒論.41.1選題背景.51.1.1傳統(tǒng)售后服務(wù)監(jiān)管方法存在的問(wèn)題.71.1.2本系統(tǒng)設(shè)計(jì)的目標(biāo).9第二章技術(shù)介紹.102.1.1SQLServer2000的硬件和軟件安裝要求.102.1.2SQLServer2000的特性.132.2ASP簡(jiǎn)述.152.2.1ASP簡(jiǎn)介.182.2.2ASP的特點(diǎn).212.2.3IIS與ASP.23第三章系統(tǒng)總體設(shè)計(jì).243.1系統(tǒng)的幾個(gè)模塊組成.263.2系統(tǒng)實(shí)現(xiàn)的總功能.283.3系統(tǒng)數(shù)據(jù)庫(kù)分析.323.4數(shù)據(jù)庫(kù)設(shè)計(jì).37第四章系統(tǒng)詳細(xì)設(shè)計(jì).424.1系統(tǒng)登錄界面模塊設(shè)計(jì).444.2賬號(hào)管理模塊設(shè)計(jì).464.3設(shè)備類別管理模塊設(shè)計(jì).484.4產(chǎn)品信息管理模塊設(shè)計(jì).504.5統(tǒng)計(jì)模塊設(shè)計(jì).514.6信息交換模塊設(shè)計(jì).524.7退出登錄模