“鼎盛諾藍(lán)杯”第十一屆全國(guó)旅游院校服務(wù)技能飯店服務(wù)大賽英語口語測(cè)試題庫(kù).doc

“鼎盛諾藍(lán)杯”第十一屆全國(guó)旅游院校服務(wù)技能（飯店服務(wù)）大賽英語口語測(cè)試題庫(kù)一、客房服務(wù)1.詞匯題號(hào)中文術(shù)語英文術(shù)語1酸性清洗劑acid-based cleaner2電源轉(zhuǎn)換插座adapter3警報(bào)按鈕alarm button4鬧鐘alarm clock5對(duì)過敏的allergic to6服務(wù)設(shè)施/用品amenity7煙灰ash8煙灰盅a(bǔ)sh urn9煙缸ashtray10兒童看護(hù)員baby sitter11水（臺(tái)）盆basin12沐浴露bath gel/lotion13地巾bath mat14浴袍bath robe15浴毯，浴用墊腳巾bath rug16香皂bath soap17浴巾bath towel18浴盆（缸）bath tub19浴室bathroom20浴室客用品bathroom supply21沙灘浴巾beach towel22床上布草bed linen23鋪床bed making24褥子，墊被bed pad25床頭燈bedside lamp26床罩bedspread27床架bed stock28腰帶belt29毛毯，毯子blanket30百葉窗blind31女士襯衫blouse32客房送餐服務(wù)room service33燈泡bulb34書桌bureau desk35紐扣button36地毯carpet37警告caution38天花 （板）ceiling39頻道channel40走客房check-out room41香煙cigarette42煙蒂cigarette bud/burn43化學(xué)清潔劑cleaning chemicals44清潔抹布cleaning cloth45清潔cleanliness46壁櫥closet47外套，上衣coat48衣架coat (clothes) hanger49咖啡機(jī)coffee maker50不褪色的color-fast51掉色的color-run52梳子comb53補(bǔ)償，賠償compensate54走廊corridor55禮貌的courteous56嬰兒床crib /baby bed /baby cot57衣柜cupboard58窗簾curtain59損壞，損傷damage60濕布damp cloth61鎖鈕deadbolt62清掃deep /thorough cleaning63送衣deliver laundry64預(yù)離房departure room65存放deposit66清潔劑detergent67撥號(hào)音dial tone68殘障客人disabled guest69打擾disturb70請(qǐng)勿打擾DND=dont disturb71門把菜單（牌）door knob menu72門道，門廊doorway73水滴drip74干洗dry cleaning75抹灰dust76垃圾箱dustbin77除塵器duster78羽絨被duvet/down quilt79羽絨被單duvet sheet80電器electrical appliance81電梯elevator/lift82電梯大廳elevator bank /foyer83安全門emergency exit door84設(shè)備equipment85行政樓層exec. (executive) floor86快洗服務(wù)express cleaning87加床extra bed88面巾face towel/cloth89面巾紙facial tissue90褪色fade91龍頭faucet/tap92羽絨枕頭feather pillow93火警，防火警報(bào)器fire alarm94消防通道fire exit95急救箱first aid kit96平面圖floor plan97沖洗flush98乳膠枕頭foam pillow99折疊fold100冰箱fridge101垃圾garbage102抓桿grab bar/rail103吹風(fēng)機(jī)hairdryer104扶手，手抓桿hand rail105方（手）巾hand towel106方便殘障人士的handicap friendly107（帶鏡子的）梳妝臺(tái)vanity108床頭板headboard109通暖空調(diào)HVAC110冰桶ice bucket111賠償indemnity112內(nèi)線（房?jī)?nèi)）電話in-house call113燙熨板ironing board114項(xiàng)目，一件item115夾克衫jacket116按摩浴缸Jacuzzi117臺(tái)（油）燈lamp118待洗衣服，洗衣房laundry119洗衣袋laundry bag120洗衣單laundry form121布草linen122本地（埠）電話local call123鎖lock124失物招領(lǐng)處Lost and Found125行李架baggage / luggage rack126維修部maintenance department127人造纖維man-made fiber128床墊mattress129褥子，墊被mattress pad130床墊套mattress protector131縫補(bǔ)mend/sew132用拖把拖，擦拭mop133（帶把柄的圓形）口杯mug134床頭柜nightstand135便條本notepad136通告notice137枕頭pillow138枕套pillow case139枕巾pillow cover /slip140枕芯pillow shaker141插頭plug142電源板power bar / strip143被子quilt144被套quilt cover145收音機(jī)鬧鐘radio and alarm clock146刮須刀razor147遙控器remote control148折疊床roll-away bed149寄存保險(xiǎn)箱safe deposit box/locker150當(dāng)日洗衣服務(wù)same day laundry service151針線包sewing kit152洗發(fā)液shampoo153床單sheet154擦鞋套shoe shine mitten155擦鞋海綿shoe shine sponge156擦鞋服務(wù)shoeshine157短褲shorts158淋浴shower159浴帽shower cap160浴簾shower curtain161淋蓬頭showerhead162簽單sign the bill163指示牌signage164面（臺(tái)）盆sink165臺(tái)面sink counter166拖鞋slippers167肥皂soap168皂碟soap dish169插座socket170沙發(fā)sofa171污（換洗）布草soiled linen172換洗衣物袋soiled linen bag173文具stationery174棉花棒（簽）swab175毛衣，羊毛衫sweater176打掃sweep177開關(guān)switch178泡茶用具tea maker179電話聽筒telephone receiver180行竊， 偷竊的事例或行為theft181瓷磚，地磚tile182輪椅wheelchair183紙巾tissue184馬桶，廁所，衛(wèi)生間toilet185馬桶池toilet bowl186衛(wèi)生紙toilet paper187筒紙toilet roll188牙刷toothbrush189牙膏toothpaste190毛巾towel191變壓器transformer192托盤tray193熨褲?rùn)C(jī)trouser press194開夜床（做晚床）服務(wù)turn down service195吸塵器vacuum cleaner196貴重物品valuables197電壓，伏特?cái)?shù)voltage198小冰箱/小酒吧minibar199逃生圖evacuation plan200洗熨燙服務(wù)valet service2.句子翻譯題號(hào)題目參考答案1對(duì)不起，我不是有意要打擾您。我過一會(huì)再來。Im sorry, but I didnt mean to disturb you. I can come back later.2您要換床單而不用換毛巾？這沒問題。Change the bed but dont change the towels? No problem.3下午好。您的房間還需要些什么嗎？Good afternoon. Do you need anything else for the room?4您還需要些什么？或許我可以幫您把換洗衣服拿去洗一下。Is there anything else I can do for you? Perhaps you have some laundry I can take to be cleaned.5米耶克先生，很抱歉。我來給酒店維修工程師打個(gè)電話。Im very sorry for your inconvenience, Mr. Hayek. Please allow me to call our maintenance engineer.6我立刻派人上樓來再打掃一遍。Ill send someone up right away and have itcleaned again.7先生，我馬上給您拿一些干凈毛巾到您房間。Ill bring up more towels to your room right away, sir8吸塵器可能會(huì)有點(diǎn)吵，會(huì)不會(huì)打擾您呢？The vacuum cleaner may be a little noisy. Is that alright?9普特南先生，晚上好！我現(xiàn)在可以為您開夜床嗎？Good evening, Mr. Patten. May I do the turn-down service now?10房間有加寬的門廊和走道，而且家具之間預(yù)留了更多的空間。The room has extra wide doorways and corridors, with extra space around the furniture in the room.11對(duì)這個(gè)問題我覺得非常抱歉，讓我來檢查一下。Let me have a look at it. Our apologies for the problem.12快洗服務(wù)需要兩個(gè)小時(shí)，但是價(jià)格更貴一些。The express laundry service will take two hours and will cost more.13我來給您送洗好的衣服。 我把襯衫掛在您的衣櫥衣架上吧。I am here to return your clothes. I will hang the shirts up on hangers in your closet.14您的吹風(fēng)機(jī)的電壓看上去應(yīng)該是220伏特，和中國(guó)的電壓一樣。It looks like your hair dryer is 220 volts, the same as in China.15如果您借一個(gè)轉(zhuǎn)換插座，離店前一定要?dú)w還。如果不歸還，就會(huì)發(fā)生費(fèi)用。If you borrowed an adapter, please give it back when you leave. If not, there will be a charge for it.16我理解，但是這恐怕不行。這項(xiàng)服務(wù)是不符合酒店規(guī)定的。I see, but Im afraid thats not possible. That service is against our hotels regulations . 17您需要我什么時(shí)間回來幫您打掃房間呢？What time would you like me to come back to clean your room? 18女士，沒問題。我們總會(huì)按照您的要求提早收拾房間。有什么需求盡管告訴我們。Certainly, madam. We can always clean your room(s) earlier on your request. Just let us know what you need. 19不客氣。先生，夫人，晚安，祝你們晚上過得開心。Youre welcome. Good night, madam, sir, and do have a very pleasant evening! 20很高興聽到您在我們這住得很開心。希望很快再能見到您。Im glad you enjoyed your stay here. Please come again soon. 3.應(yīng)景服務(wù)題號(hào)題干參考答案1The room attendant is servicing a guests room. The attendant: 1) greets the guest and offers to help; 2) repeats what the guest wants and asks how many; 3) gives the towels; 4) asks about extra service; 5) introduces his or her own name and leaves with good wishes. Attendant: Good morning. Do you need anything for the room?Guest: Yes, I need more bath towels.Attendant: Bath towels. Do you want two?Guest: Yes, thats fine.Attendant: Here you are.Guest: Thank you.Attendant: Is there anything else you need?Guest: No, thats great.Attendant: My name is Gina. Please let me know if there is anything else you need. Have a good afternoon！2The room attendant knocks at the door of the guest room. He or she: 1) asks to enter the room; 2) says sorry for not intending to disturb and agrees to do the servicing later; 3) repeats the guests requests. Attendant: Housekeeping. May I come in?Guest: Yes.Attendant: Im sorry. I didnt mean to disturb you. I can come back later.Guest: Just a minute. When you clean the room, would you mind changing the bed, but not the towels?Attendant: Change the bed but dont change the towels? No problem. Ill come back later.3The room attendant is servicing a guests room. The attendant: 1) greets the guest and offers to help; 2) tells the guest where the hair dryer is placed; 3) repeats the guests requests and agrees to bring them in quickly. Attendant: Good afternoon. Do you need anything for the room?Guest: Yes, I need a hair dryer. Attendant: It should be on the wall in the bathroom. Guest: Yes, please. Could I get a couple of more towels and another blanket?Attendant: Yes, madam, more towels and one blanket. We will get them to you right away.4The room attendant knocks at the door in response to a guests request for the turn-down service. She or he: 1) enters the room politely; 2) offers help; 3) agrees to do as requested and offers bed sheet changing service; 4) offers to help with laundry service. Attendant: Housekeeping. May I come in, madam?Guest: Yes, thanks for coming so quickly. Attendant: Certainly, madam. How can I help you?Guest: Id like some fresh towels in the suite when I get back this evening. Attendant: Ill get them immediately. Would you like me to also change the bed sheets? Guest: Yes, that would be nice. Could you also turn down the covers? Attendant: Is there anything else I can do for you? Perhaps you have some laundry I can take to be cleaned.5The room attendant knocks at the door in response to a guests request for the turn-down service. She or he: 1) enters the room politely; 2) offers to turn down the room; 3) agrees to change the foam pillows for more comfortable ones; 4) offers to do other turn down services. Attendant: Housekeeping. May I come in?Guest: Come in, please.Attendant: Good evening, Mr. Patten. May I do the turn-down service?Guest: Sure. Please go ahead. I dont like these foam pillows very much.Attendant: No problem. I will change them for more comfortable ones.Guest: Thank you. I appreciate that.Attendant: Shall I draw the curtains for you?Guest: Yes, please. I didnt realize it is so late.6The room attendant is turning down a guest room. She or he: 1) agrees to change the foam pillows for more comfortable ones; 2) offers to close the window curtains; 3) recommends a restaurant; 4) responds to the guests “thank-you” and leaves politely. Guest: I dont like these foam pillows very much.Attendant: No problem. I will change them for feather pillows for you.Guest: Thank you. I appreciate that.Attendant: Shall I draw the curtains for you?Guest: Yes, please. I thought I might go down to one of your restaurants. Which restaurant do you recommend?Attendant: The Chinese restaurant on the second floor is very good.Guest: Oh, great. Thank you.Attendant: You are very welcome. Goodbye.7The room attendant explains to Ms. Smith the facilities for the handicapped. She or he: 1) says his purpose; 2) explains the facilities for the handicapped (the door, the furniture); 3) explains the specially designed door handles; 4) explains the specially designed facilities by the bed. Attendant: Nice to meet you, Ms. Smith. I am going to show you the handicapped facilities in this room.Guest: Thank you. Attendant: First, the room has extra wide doorways and corridors, with extra space around the furniture in the room.Guest: Can someone in a wheelchair move around easily?Attendant: Thats right. Also the door handles are low so they are easy to reach.Guest: That is a good idea.Attendant: Over here, by the bed, there are stiff handles.8The room attendant is called to Ms. Wangs room. She or he: 1) greets and asks about the problem; 2) makes apologies and promises to solve the problem; 3) asks about extra requests; 4) agrees to meet the request and leaves politely. Attendant: Good afternoon, Ms. Wang. You reported a problem?Guest: Yes, thats right. My shower is running hot and cold.Attendant: Our apologies for the problem. I will have someone to repair the shower. Guest: Thank you.Attendant: Is there anything else I can do?Guest: I need a new light bulb for the desk lamp.in the bedroom.Attendant: I will change it for a new one. Have a good day. I will come back shortly.9The laundry attendant gets laundry from Ms. Lees room. He or she: 1) greets and asks about the laundry; 2) asks about how many pieces of laundry; 3) offers to fill out the laundry list; 4) explains the express laundry service policy.Attendant: Good afternoon, Ms. Lee. I am here to collect your laundry.Guest: Yes, thats right. Come in.Attendant: How many items do you have for washing?Guest: Well, I have this skirt suit that needs to be dry-cleaned. Attendant: Let me fill out the laundry list for you. Guest: Oh, thank you. I forgot to do that. Can I get this done by express service?Attendant: The express service will take two hours and will cost more. Is that OK?Guest: Yes, thats fine. Thank you. 10The room attendant is called to Mrs. Browns room. She or he: 1) greets the guest; 2) repeats the guests request (for example, borrowing an adapter) and agrees to do as told; 3) asks about the voltage of the hairdryer; 4) explains the reason for needing a transformer and tells about the voltages in the USA and Europe. Attendant: Good afternoon, Mrs. Smith.Guest: Hello. I need to borrow an adapter.Attendant: An electrical adapter, certainly.Guest: I want to plug in my hair dryer.Attendant: Do you know what voltage it uses?Guest: No. Is that important?Attendant: Electronics may need a transformer if the voltage is different. Is it from the USA or from Europe? The USA is 110 volts, and Europe is 220 volts.11The room attendant is called to Mrs. Browns room. She or he: 1) greets the guest; 2) repeats the guests request (for example, borrowing an adapter) and agrees to do as told; 3) gives the guest the adaptor and asks the guest to sign a form; 4) explains two ways to return the adaptor; 5) leaves politely. Attendant: Good afternoon, Mrs. Smith.Guest: Hello. I need to borrow an adapter.Attendant: An electrical adapter, certainly.Guest: Thank you. Attendant: Here it is. Can I ask you to sign this form?Guest: Okay, Ill take care of it. Attendant: You can leave it in the room or give it to the cashier at check-out.Guest: OK, thats great. Thank you.Attendant: Our pleasure. Goodbye.12The room attendant is called to Mrs. Greens room. She or he: 1) greets the guest and offers help; 2) says something about the hotels child care service and trained staff; 3) asks about the childs age and explains why; 4) tells the guest about the babysitting price (with a minimum of four hours). Attendant: Ms. Green. How may I help you?Guest: Id like to know if you could find me a babysitter to take care of my little son. Attendant: Yes, our specially trained staff can offer child care service. Guest: Thats good. Attendant: But we dont take care of children under 18 months old. May I know how old your son is, madam?Guest: His second birthday is only a week away. Attendant: We charge RMB 40 yuan for the service by the hour, for a minimum of four. 13The room attendant is called to Mrs. Greens room to book the babysitting service. She or he: 1) tells the guest the babysitting price (with a minimum of four hours); 2) asks about the time; 3) repeats the total hours of the service and asks about the guests room number; 4) leaves politely. Attendant: We charge RMB 40 yuan for the service by the hour, for a minimum of four hours. Guest: Quite reasonable. Attendant: For how many hours do you need the service?Guest: Well, Ill have to leave at 5:30 p.m. and wont return until midnight. Attendant: OK, thatll be about 6 hours. Your room number, madam?Guest: 1206, the name is Mrs. Green. Thank you for your help. Attendant: We are always at your service. 14The room attendant knocks at the door of a guest room to do the turn-down service. She or he: 1) asks to enter the room; 2) greets the guests and offers to do the turn-down service; 3) explains the turn-down service (four things to do: bed coverlet, corner of the blanket, curtains and lights, etc.); 4) explains more things to do (for example, bathroom, fresh towels, etc.). Attendant: Housekeeping. May I come in? Guest: Yes, please.Attendant: Good evening. May I do the turn-down service for you now? Guest: What do you mean by that?Attendant: For the turn-down service, Ill take away the bed coverlet and fold up the corner of the blanket. Besides, Ill draw the curtains and turn on some lights. Guest: How nice. What then?Attendant: Ill clean the bathroom and bring in some fresh towels. 15The room attendant knocks at the door of a guest room to do the turn-down service. She or he: 1) asks to enter the room; 2) greets the guests and offers to do the turn-down service; 3) explains the turn-down service (four things to do: bed coverlet, corner of the blanket, curtains and lights, etc.); 4) tells the guest the way of not being disturbed. Attendant: Housekeeping. May I come in? Guest: Yes, please.Attendant: Good evening. May I do the turn-down service for you now? Guest: What do you mean by that?Attendant: For the turn-down service, Ill take away the bed coverlet and fold up the corner of the blanket. Besides, Ill draw the curtains and turn on some lights. Guest: Oh, I see. But Im having some friends over now. Would you come back to do the service in two hours? Attendant: Yes, of course. You may also press the DND sign on the panel of the night stand if you dont want to be disturbed for the time being. 16The room attendant knocks at the door of a guest room to do the turn-down service. She or he: 1) asks to enter the room; 2) greets the guests and offers to do the turn-down service; 3) explains the turn-down service (four things to do); 4) agrees to do as requested. Attendant: Room attendant. May I come in?Guest: Yes, please.Attendant: Good evening. Would you like me to do the turn-down service for you now?Guest: What do you mean by turn-down service? Can you tell me about it?Attendant: By turn-down service, it means I will clean up the room, make the bed, clean the bathroom, replace the linens, and draw the curtains, etc. Guest: I have just taken a bath. There is no ba