2013年獻(xiàn)血服務(wù)部滿意度調(diào)查結(jié)果分析.doc

浙江省血液中心獻(xiàn)血服務(wù)一科爭(zhēng)創(chuàng)國(guó)家級(jí)青年文明號(hào) 2013年獻(xiàn)血服務(wù)部滿意度調(diào)查結(jié)果分析（一）月份項(xiàng)目編號(hào)12345678910滿意度權(quán)重0.050.10.050.150.10.10.150.150.10.051月項(xiàng)目總數(shù)24624624624624624624624624624698.9 100數(shù)量23724324324124024324424324323450數(shù)量822442122100數(shù)量1111211112單項(xiàng)目滿意度98.0 99.2 99.2 98.8 98.4 99.2 99.4 99.2 99.2 97.2 2月項(xiàng)目總數(shù)36936936936936936936936936936999.5 100數(shù)量36336536336736436536636736735950數(shù)量64625432280數(shù)量0000000002單項(xiàng)目滿意度99.2 99.5 99.2 99.7 99.3 99.5 99.6 99.7 99.7 98.4 3月項(xiàng)目總數(shù)44344344344344344344344344344399.4 100數(shù)量43243944043843943944243644142450數(shù)量1143443171180數(shù)量0001010011單項(xiàng)目滿意度98.8 99.5 99.7 99.3 99.5 99.4 99.9 99.2 99.7 97.7 4月項(xiàng)目總數(shù)44944944944944944944944944944999.1 100數(shù)量43544344243844544244344344742950數(shù)量14671134562180數(shù)量0000131002單項(xiàng)目滿意度98.4 99.3 99.2 98.8 99.4 98.9 99.2 99.3 99.8 97.6 5月項(xiàng)目總數(shù)51651651651651651651651651651699.0 100數(shù)量50250650950950451150550751249350數(shù)量131077124794180數(shù)量1000014005單項(xiàng)目滿意度98.5 99.0 99.3 99.3 98.8 99.4 98.5 99.1 99.6 96.9 2013年獻(xiàn)血服務(wù)部滿意度調(diào)查結(jié)果分析（二）月份項(xiàng)目編號(hào)12345678910滿意度權(quán)重0.050.10.050.150.10.10.150.150.10.056月項(xiàng)目總數(shù)43443443443443443443443443443499.4 100數(shù)量42743242942942742843043043442850數(shù)量72556334030數(shù)量0000131003單項(xiàng)目滿意度99.2 99.8 99.4 99.4 99.1 99.0 99.4 99.5 100.0 99.0 7月項(xiàng)目總數(shù)35835835835835835835835835835899.3 100數(shù)量35035535635335435635735435332950數(shù)量832432145250數(shù)量0001100004單項(xiàng)目滿意度98.9 99.6 99.7 99.2 99.3 99.7 99.9 99.4 99.3 95.4 8月項(xiàng)目總數(shù)35435435435435435435435435435499.3 100數(shù)量34434934634935435234935135232750數(shù)量1058502532260數(shù)量0000000001單項(xiàng)目滿意度98.6 99.3 98.9 99.3 100.0 99.7 99.3 99.6 99.7 96.0 9月項(xiàng)目總數(shù)46246246246246246246246246246299.1 100數(shù)量45146146143645645745745746045450數(shù)量1111245245270數(shù)量0002131001單項(xiàng)目滿意度98.8 99.9 99.9 97.0 99.2 99.1 99.4 99.5 99.8 99.0 10月項(xiàng)目總數(shù)51651651651651651651651651651699.2 100數(shù)量51351051650950750550551251350750數(shù)量36066584270數(shù)量0001363012單項(xiàng)目滿意度99.7 99.4 100.0 99.2 98.8 98.4 98.6 99.6 99.6 98.9 2013年獻(xiàn)血服務(wù)部滿意度調(diào)查結(jié)果分析（三）月份項(xiàng)目編號(hào)12345678910滿意度權(quán)重0.050.10.050.150.10.10.150.150.10.0511月項(xiàng)目總數(shù)55655655655655655655655655655698.9 100數(shù)量54054855154754454753355255353350數(shù)量16759742243230數(shù)量0100551000單項(xiàng)目滿意度98.6 99.2 99.6 99.2 98.5 98.7 97.8 99.6 99.7 97.9 12月項(xiàng)目總數(shù)55555555555555555555555555555599.0 100數(shù)量54054954954554254953954954852850數(shù)量1566101151565260數(shù)量0000211021單項(xiàng)目滿意度98.6 99.5 99.5 99.1 98.6 99.4 98.5 99.5 99.2 97.5 合計(jì)項(xiàng)目總數(shù)525852585258525852585258525852585258525899.2 100數(shù)量513452005205516151765194517052015223504550數(shù)量12256529166407556301890數(shù)量22161624131524單項(xiàng)目滿意度98.8 99.4 99.5 99.0 99.1 99.2 99.0 99.4 99.6 97.7 備注：一.項(xiàng)目編號(hào)中獻(xiàn)血環(huán)境是否整潔舒適2工作人員接待您時(shí)是否文明用語(yǔ)、微笑服務(wù)3工作人員的儀表是否整潔4醫(yī)生是否認(rèn)真指導(dǎo)您填寫健康征詢表5醫(yī)生是否告訴您獻(xiàn)全血可以選擇獻(xiàn)200ml或400ml6采血人