精選2021國家開放大學(xué)電大?？啤渡虅?wù)交際英語1》期末試題及答案（試卷號：4015）

1、2021國家開放大學(xué)電大?？粕虅?wù)交際英語(1)期末試題及答案(試卷號：4015)盜傳必究1. MULTIPLE CHOICE. (10 小.每小 2 分.共 20 分)Choose lhe letter indicating the best choice to complete each sentence or answer each question.b is the process of sending and interpreting messageA. franslationB. PlagiarismC Communication2. Messages sent without wo

2、rds arecommunicationsA. oralK verbalC nonverbal3. The communication barriers that exist inside the sender or receiver are calledA. Internal barricrHB External barriersCe Communication barriers4. A synonym (oris difference.A. minorityB. ethnicityC diversity5. A(n)is an oversimplified belief about a g

3、roup of people*A prejudiceB. stereotypeC etiquette6. A is a formal report that describes a problem and recommends a solution.A. proposalR letterC. memo7. reportM present informntion vid include little anftlyiAA. InformalIt InforrnatiafuilC Formnl8. A memo canmnts ol a n body, and notationC)A. From h

4、nrB. To lineC. heading9. In n Irttctti* NOT n ncccMttry pnrttA. the Riibjrct Iwic11 the ndcIrvAHC the daleline10. A ”心m好 that hz Only hud newn whould uc the _ ordA Indirect order( dirrc t-indircc t onlerIL TRUK/FALSE (10 小.小 2 分.共 20 分)Wrilr a I1 in pucc prvldrd if thv utatrrnrnt true. Wrilc on ! in

5、 lhe Npacr If the tntvmcnt It GiIm!. Yuur Judgment %liiuld be ba*corini infornintiun.14. It)ntdirrct order the mum iden prccckH supportiriK infortnatiun-15. A pnraRraph muni have nt IwH three Mrntencc!* to be cvmplrtre16. Unc Hrccf order when you cxpctl yuur render to rvnci pojtitivrly to the rnwin

6、idrn In at report.17. Instant mcAAngc convrmfttiorifi xrc infonnaL】& The tender m rciponftiblr (nr rending 加 hutcning cffrctivrly.19. Prupuwil* may be intrrnni or cxtrrnnl.20. Analytical rrporis pretenl tnformatfan and include Ihtle ntutlynldIII. RBADING COMPREHENSION. (1()小題，每小題 2 分，共 20 分)Head the

7、 following two paMge and answer the questions.Passage OneThr key to most buaincasscs* sueccx is customer sat6(oction There arc two rule% for cii-itomcr satifactioor provtch Simple informatioru23. How la mwke cuttomrra return to you?A though a good pcrsonnlny is voluablc. Ethics 15 the primary elemen

8、t and prrrcqutsitr for successful business. No matter what you do. you should think of business a matter of mTegrity- Nowachyr the slip in ethics and the bscnce of stKrinl responsibility especially integrity. havr led to a crisis in business, seriously influencing sorinl devrlnpmcnuEvrnlx resulting

9、from a loss of trust arc htring seen now and Then nnd they nffret the society in many unfortunate ways. Most people know the importance of business ethics， but still some people don * t honor them. We often hear medin reports on problems in business such 心 adding harmful materials to products. These

10、 behnviors cause much dnmagc ta t：onMumers the influence of losing iniegrify?A Hinder social development.K Worsen the company reputaTiorvC Reduce peopled trust between each other28. What is peoples attitude towards business ethicM?A. All people py attenttun to business ethics,R Most people attach im

11、portflnee to it and fulluw ih（：. Lot of people know importance but still same don 1 hunor it29. Which of the following itt-ms is NOT mentioned in this pMMgs?A. The absence of cthirs hai led to a crisis in business world#Mnnuhcturcrn1 immoral behaviors do Httlr harm to conaumenuC. Media is import am

12、for people to know more nbout commodities.30. Whnt is the authorMttitudr toward immoral behaviors in business?A. Critical.EL Affirmative.C. Indifferent.IV. TRANSLATION. （4 小IS.每小題 5 分,共 20 分）I mnsliatc thr following sentences into Chinese.3L The communication process consists of five componentxi the

13、 sender, the message the receiver the feedback# and the channeL32. The order of a message drpendi on how you expect thr receiver to react To the message.33 The closing of a letter cantaining a negniivc message should be polite nnd helpful34. Before writing a report you must du some preliminary work.

14、V. WRITING. （20 分）35. According to the given facts fornuat a busine envelope （10 分）The sender：Mm Wnng Fang. Head of Snles Department t Fortune Warehouse Co kd122 Financial Rond. Chaoyang Districtt BeijinR. China 100032I he receiversMr Jnhnny Kiclmiini MnrkchiiK MnnnKcr n（lon U, K.36. Write memo In t

15、nicHlinnul format according la the following *iluulhm. （IU 分）You nrr line （or nn nppointnicnf with n clirnt# You uho hiivc omc hcx）k* that arc due al I he library in a few hourn. Write memo to your ccrrtnry nkin if hr could return the booku for you.試題答案及評分標(biāo)準(zhǔn)（僅供參考）L（2小HL僵小珈2分,共20分）( hiwm the letter I

16、ndlcRtlng the bcM choke to complrlr meh nmtcncr or unwrr rxich qurnUon12345678910CCACBABCABIL TRUE/FALSK (10 小. 小 2 分.共 20 分)Write a T in the pcc provided If the wtatrnicnt In true. Write un F In the space If the Ktnlrmcnt K fuhr. Your Jiidgnirnt whnuld be bucd on yiur undmUndinit of the counr tMMlk

17、.111213M1，if.318I，20FTTFFTTTFHL REAPING (COMPREHENSION (I。小fll .每小 2 分.共 2()分)Kmd the follnwini： twonnl utKwer lhe qucMlionikPusmirc Onr2122232425CACBBPlINKUgr I wi2627282930BACBAIV. TRANSLATION (4 小.小 5 分.就 ZO 分)FnindnCr the fullowlng kcntcnccM Inin Chinee.3h Thr conimumciiuon prorcM conRtstN of fi

18、ve compunrnUi thr nctidcr (hrI hr receiver, thr (rrdhnck n! the chimrirl.女際過程包括h個ill成因素JAJft發(fā)送仃他從信息接收A 反餉，艱道.32. The order u( a mcsMHc clependfi on how you expect the rrcciver to react to lhe個信息的皿序取決于你估計值息推收&會肘速個侑Uffdir的反u33. The cloning of n letter cantNimnft a nr|(oivc nicMMntfe nhauld be polttr And hrlpful. -封傳訪仇面潸m的伯l的信甩成當(dāng)姑禮稿而樂于帝助的.34. Ikforc