國(guó)際酒店管理 大堂經(jīng)理檢查表 GSM checklist

1、GSM checklist Morning Shift (8:00-18:00) 8:00Handover with Night Shift GSM Read GSM logbook, hotel event, group and top VIP arrival 8:30Check GSM email, print out Callender, go through the callender with checklist 8:40ReadRead shiftshift F3F3 in in opera,opera, makemake suresure allall arrivalarriva

2、l roomsrooms assignedassigned in in perfectperfect conditioncondition Familiar VIP arrival today and ensure room assignment according guests request Familiar operation status today, Group arriving, FIT guest, Group departure, VIP departure 8:45GSO, Concierge and Lobby site inspection 9:00EnsureEnsur

3、e in in recevingreceving RoomRoom DiscrepancyDiscrepancy ReportReport andand checkcheck thethe discrepancydiscrepancy accordinglyaccordingly PersonallyPersonally checkcheck showshow roomroom andand prepareprepare amenityamenity 9:15Print out TSA report from outlook briefing with morning shift Count

4、FO bank, get due back from finance and ensure we have enough change 10:00Follow up GSM trace and solve them Check VIP arrival rooms, including amenity, facilities etc. GSM must be in lobby area to ensure smooth C/O operation between 11:00 - 14:00 13:00Read shift F3 in opera, make sure all arrival ro

5、oms assigned in perfect condition 14:40BrievingBrieving toto AfternoonAfternoon shiftshift 15:00EnsureEnsure in in receivingreceiving HSKPHSKP DiscrepancyDiscrepancy ReportReport andand checkcheck thethe discrepancydiscrepancy accordinglyaccordingly ReadRead shiftshift F3F3 in in opera,opera, makema

6、ke suresure allall arrivalarrival roomsrooms assignedassigned in in perfectperfect conditioncondition 16:00Print out D140 rebate, check FDAs rebate accordingly, file D140 and hand over all rebate to night shift Arrange welcome fruit for arrival Ctrip reservations Spot check 5 RC 17:00Briefing with D

7、OR Record GSM Log today and put in Guestware. Ensure First Aid kit are refurbish 18:00Handover with PM shift GSM GSM signature: Date: GSM Afternoon shift Checklist (18:00-23:30) 18:00 Hand over with GSM morning shift Check GSM email and print out out look callender, work through it with checklist Re

8、ad shift F3 housekeeping status, make sure all arrivals room assignment in perfect condition Count FO bank and make sure we have enough change. Familiar all VIP in house and arrival today 19:00 Lobby duty, meet and greet guests Front desk operation moniter Make sure all due out rooms are cleaned 21:

9、00 Ensure receiving Room discrepancy report from HSKP and check it accordingly Check room block for next day, room assignment for VIP arrival next day. Key test and email the record to DOR cc to AFOM Moniter FD high balance check and sign the report. 22:00 Check all the rebate form from FDA accordin

10、g to D140 rebate. Spot check 5 RC PrintPrint outout D140D140 rebaterebate andand checkcheck FDAsFDAs rebaterebate accordingly,accordingly, filedfiled D140,D140, rebaterebate dropdrop toto financefinance Ensure all GSM Log record and put into Guest Ware 23:00Hand over with GSM night shift GSMGSM Sign

11、ature:Signature: Date:Date: GSM Nightshift Checklist 23:00- 3:00 Hand Over with GSM afternoon shift Read GSM email and print out outlook calendar and work through with checklist Read Shift F3 ensure all arrivals room assignment in perfect condition. Confirm with IRD about breakfast take away info an

12、d inform FDA prepare the bill advance Confirm with concierge about early drop off info and inform FDA prepare the bill advance print out report: P106P106 Print out rate check report and check it accordingly, any discrepancy neeed to mark with reason A142A142A198A198PMSPMS groupgroup in in househouse

13、 withwith raterateA138A138 UpgradeUpgrade File GSS report and email to GSS center Ensure all PM rooms checked out with balance 0 Print D140 rebate and check FDAs rebate before night audit accordingly, drop to Finance CheckCheck allall complimentorycomplimentory roomroom withwith reportreport A164a,A

14、164a, ensureensure allall roomsrooms havehave reasonreason andand attachattach couponcoupon withwith FinanceFinance reportreport EnsureEnsure 90499049 balancebalance is is 0 0 File Enrollment Summary from opera NightNight AuditAudit MakeMake SureSure everyevery singlesingle computercomputer ofof FOF

15、O waswas rebootedrebooted 3:30- 5:40 Lobby Patrol Email TSA report to TSA center Clean PM 9020 Tianzhiya and city ledger, then check in new 9020 Ensure all PM rooms checked in as below: 90019001902090209049904995009500950195019502950295039503 95189518960096009504950495059505950695069507950795089508

16、95119511951295129513951395149514951595159516951695179517 Ensure all GSM Log record and input in Guestware and run out Incident Detail Report Ensure Arrival today room assignment in perfect status Upsell room block and leave alerts for potential upsell guest, email to Michelle Tsou Review billing of

17、VIP departures Check all FDA rebate form, filed the D140 rebate form Read GSM Trace today and solve them if possible 5:455:45 OpenOpen GymGym andand turnturn onon lights,lights, musicmusic andand machines.machines. Email GSM Log to excom and CC to all leaders, File GSM log in Public drive Prepare reports for Excom Ensure breakfast buffet is running 6:30 Spot check 5 RC Ensure Lobby music turned on in highest sound Prepare Briefing documents for morning shift Morning shift Briefing Prepare