國際酒店前廳管理手冊Front Office Reception-RM-FO-GS-02-02 Saflok Training制卡系統(tǒng)培訓(xùn)

1、國際酒店前廳部操作手冊前廳部Front Office前臺服務(wù)程序LOCAL STANDARD OPERATING PROCEDURES國際酒店管理資料手冊International Hotel Management Information Manual前臺是展示酒店的形象、服務(wù)的起點。對于賓客來說，酒店大堂前臺是接觸我們酒店的第一步，是對酒店的第一印象，是非常重要的。 制定前廳部標(biāo)準(zhǔn)運作程序手冊的目的制訂本手冊是為了說明酒店管理前廳部標(biāo)準(zhǔn)運作的政策和程序，確保前廳部運營及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地標(biāo)準(zhǔn)操作程序LSOP No.:RM FO GS-02-02Effective Date:Division:Front Office前廳部Revised Date:Section:ReceptionPrepared by : Approved by 批準(zhǔn)人:SUBJECT:Saflok Training 制卡系統(tǒng)培訓(xùn)_OBJECTIVE目的：The ambassador can make guest use key according to the procedure.前臺大使可按照程序制作客用房卡.POLICY政策：To e

3、nsure all the key issued to guest with the right authority.保證所提供給客人的房卡有正確的授權(quán)。PROCEDURES 程序： 1. When running the SAFLOK Client, Must entering the assigned User ID in the first box and the assigned Password in the second box and clicking OK will bring up the main screen.每位大使都有自己的用戶名及密碼,確保每次用自己的用戶名登錄,使

4、用后退出.2. At the main screen, all key making and non-key making functions are performed. There are four tabs, Keys, Locks, System, and Reports. Performing any function within the SAFLOK Windows Program can only be done if properly authorized. All user authorizations are tied to the individual password

5、s issued by the property administrator. 登錄到主界面,會看到四個不同的功能健:keys, Locks, System, Reports,每個功能的使用都需要得到相應(yīng)的授權(quán).Making Guest Keys1. Click on the “Make User Key”2. Key Function: Choose “Make standard key”3. Key group choose “Room”4. Key Make code: Choose “New” or “Duplicate” according to your needs.5. Key

6、List: Input the room number6. Key will be used by: Choose “Guest7. Expected Check Out Date/time: Input the date and time according to guests reservation, set the check out time at 14:00 for guests convenience.離店日期時間：按照客人的實際預(yù)訂輸入相應(yīng)的日期，如果客人無特殊要求，前臺大使將離店時間設(shè)為離店當(dāng)天14:00 。8. Date/Time the key should Expired: Input the date and time according to guests reservation.