酒店各部門常用英語單詞(70P

1、酒店英語單詞前 廳 部the front office：前廳部register：登記、注冊Room Reservation: 客房預(yù)訂處Book : 預(yù)訂Confirm : 確認(rèn)Counter : 柜臺Double room: 雙人房Single room: 單人間Twin room : 標(biāo)準(zhǔn)間Deluxe suite : 豪華套房Presidential suite : 總統(tǒng)套房Room change : 房價Special rate : 優(yōu)惠價Service charge: 服務(wù)費(fèi)Discount : 折扣Suites: 套房Credit card: 信用卡Cash : 現(xiàn)金Name ta

2、g : 標(biāo)簽，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuable : 貴重物品Breakable : 易碎的Full name: 全名Fill in : 填寫Nationality : 國籍Departure date : 離店日期Signature : 簽名Passport :護(hù)照Receipt : 收據(jù)Fine : 罰金Sundry fee : 雜費(fèi)Bill : 賬單Invoice : 發(fā)票Mis-check : 算賬出錯Overpay : 多付Currency : 貨幣Airmail :航空郵寄Ordinary bill :普

3、通郵寄Registered mail : 掛號信Charge to the room : 掛賬Free of charge :免費(fèi)Exchange rate : 兌換率Hotel policy : 酒店的規(guī)定Express : 快件Deposit : 壓金Off-season : 淡季Peak-season : 旺季Arrival list : 來客單Telephone directory : 電話號碼本A long distance :長途電話A local call : 市內(nèi)電話Extension : 電話分機(jī)Elevator : 電梯Supermarket : 超市餐 飲 部一、 器皿b

4、owl : 碗chopsticks : 筷子spoon : 調(diào)羹fork : 叉子napkin : 餐巾cork : 軟木塞screw : 開瓶器二、 酒水cocktail : 雞尾酒liquor : 烈酒sake : 米酒、清酒bitters : 必打士、苦味酒gin fizz : 金酒菲士bloody mary : 血瑪利orangeade : 桔子水fruit juice : 果汁pepsi : 百事可樂seven-up : 七喜sherry:雪利酒kirsch:櫻桃酒coffee:咖啡tea:茶apple juice: 蘋果汁beer:啤酒champagne:香檳whisky:威士忌d

5、rink list:飲料單wine list:酒水單campari:金巴利brandy:白蘭地vodka:伏特加rum:朗姆酒gin:金酒tequila:特吉拉red wine:紅葡萄酒white wine:白葡萄酒rose wine:玫瑰葡萄酒dry wine:干葡萄酒semi-dry wine:半干葡萄酒semi-sweet wine:半甜葡萄酒sweet wine:甜葡萄酒natural still wine:無汽葡萄酒sparkling wine:有汽葡萄酒fortified wine:強(qiáng)化葡萄酒aromatized wine芳香葡萄酒lemon : 檸檬三、早餐1、 dim sum：

6、點(diǎn)心2、 soybean milk：豆?jié){3、 rice gruel：稀飯4、 porridge : 粥5、 deep-fried dough sticks：油條6、 sesame seed pastry：芝麻餅7、 steamed stuffed bun：肉包8、 dumpling：水餃9、 pickle : 泡菜10、 wonton：餛飩11、 dessert : 甜點(diǎn)12、 sandwich : 三明治13、 noodles : 面條14、 longevity noodles : 長壽面條15、 noodle soup : 湯面16、 fried eggs : 煎蛋17、 boiled e

7、ggs : 水煮蛋四、菜肴a la carte : 點(diǎn)菜table dhote : 套餐appetizer : 開胃品soup : 湯salad : 色拉entre : 主菜fry : 煎deep-fry : 炸saut : 嫩炒braise : 燉boil :煮steam : 蒸simmer : 煨g(shù)rill : 烤bake : 烤roast : 烤stuff : 釀、填smoke : 煙熏lukewarm : 微溫oily : 太油rare : 生一點(diǎn)medium : 中等火候well-done : 全熟underdone : 不熟light : 清淡的heavy : 口味重的season

8、ing : 調(diào)味品chili : 辣椒jam : 果醬poultry : 家禽sharks fin 魚翅shrimp : 蝦pigeon : 鴿子crab : 螃蟹eggplant: 茄子vegetable : 蔬菜fungus : 蘑菇fillet : 里脊rump : 腿肉steak : 牛排五、菜名steamed carp : 清蒸鯉魚sweet and sour croaker : 糖醋黃花魚stewed turtle : 清燉甲魚stir-fried eel with brown sauce : 干燒黃鱔sweet and sour pork chops : 糖醋排骨fried cr

9、isp pork : 脆皮鍋酥肉plain saut shrimps : 清炒滑蝦仁chicken cubes with chili peppers : 辣子雞丁pork shreds with fish seasoning : 魚香肉絲smoked crisp fish : 煙熏酥魚special spicy chicken : 怪味雞noodles Sichuan style : 擔(dān)擔(dān)面fried rice YangZhou style : 揚(yáng)州炒飯fried soybean scum roll : 炸響鈴DongPo pork : 東坡肉 hangzhou roast chicken :

10、 杭州烤雞cold duck web : 拌鴨掌three-delicious-in gredient soup : 三鮮湯Sichuan chicken cube-lets : 宮保雞丁Roast chicken : 燒雞Chicken chops : 白斬雞Chicken in casserole : 沙鍋雞客 房 部switch : 開關(guān)IDD ： 國際直拔DDD ： 國內(nèi)直拔Turn-down service : 做晚床Wardrobe : 衣柜、衣櫥Mattress : 床墊Air-conditioner : 空調(diào)器Laundry : 洗衣Express service : 快洗Ir

11、on : 熨燙Mend : 修補(bǔ)dry-cleaned 干洗indemnity : 賠償shrink 縮水 fade 褪色 colorfast : 不褪色的laundry bag 洗衣袋 shirt 襯衫coat 大衣trousers: 褲子toilet, lavatory 恭桶 toilet paper, toilet roll 衛(wèi)生紙toilet paper holder 衛(wèi)生紙架toilet cover 恭桶蓋toilet seat 恭桶座圈 hand towel 毛巾towel rack, towel rail 毛巾架wash basin, hand basin 面盆faucet, t

12、ap 水龍頭 shaver outlet, shaver point 剃須刀插座bathtub, bath浴缸 bath towel 浴巾shower 淋浴噴頭shower curtain 浴盆簾soap dish 浴皂盒 toilet articles 盥洗用品towel 毛巾 handkerchief手帕 shampoo 洗發(fā)香波 hot water 熱水soap 肥皂detergent 洗衣粉tooth paste 牙膏 hangers 衣架 tooth brush 牙刷toilet mirror 梳妝shaving brush 剃須刷 shaving cream剃須膏comb 梳子 h

13、air drier 吹風(fēng)機(jī)nail scissors 指甲剪 bathroom 浴室 shower bath, shower 淋浴 dresser 梳妝臺mirror 鏡子 toilet, lavatory, washroom 衛(wèi)生間 water closet, W.C. 廁所；抽水馬桶 bathrobe 浴衣 waste-paper basket 廢紙簍 carpet 地毯 slippers 拖鞋closet 壁櫥chairs 椅子 nightstand 床頭柜shoe-shiner 鞋刷初 級 英 語1、 Good morning/afternoon/evening, sir/madam.

14、 早上/下午/晚上好，先生/女士。2、 Good night. 晚安。3、 Have a good time! 祝您過得愉快！4、 Wish you a most pleasant stay in our hotel. 愿您在我們酒店過得愉快！5、 Im sorry. 對不起，很抱歉。6、 Excuse me. 打擾一下，對不起。7、 Sorry to have kept you waiting. 對不起，讓您久等了。8、 Just a moment, please. 請稍等一下。9、 I apologize for this. 我為此道歉。10、 Can I help you. 我能幫您嗎？

15、11、 Its very kind of you. 您真客氣。12、 Thank you. 謝謝您。13、 You are welcome. 不用謝。14、 I am at your service. 樂意為您效勞。15、 Turn left/right. 往左/右轉(zhuǎn)。16、 This way, please. 請這邊走。17、 Its on the second floor. 在二樓。18、 Happy birthday! 生日快樂！ Happy New Year! 新年快樂！ Merry Christmas! 圣誕快樂！19、 May I come in? 我可以進(jìn)來嗎？20、 May I

16、 know your room number and name? 我能知道您的房間號碼和姓名嗎？總 臺基本句型一、預(yù)訂服務(wù)Good morning. This is Room reservation. May I help you? 早上好，客房預(yù)訂處，我能為您做什么？What kind of room would you like to reserve ?您想訂哪種類型的房間?A single room or a double room ? 要單人間還是雙人房間？For which dates do you want to book the rooms ?您想訂哪幾天的房間呢？What ti

17、me will you be arriving? 您將在何時到達(dá)？May I know your name ? 您能告訴我您的名字嗎？How long will you be staying? 您將要住多久？Id like to confirm your reservation.我要確認(rèn)一下您的預(yù)訂。Ill check the room availability.我查查客房預(yù)訂情況。You should pay a deposit of US$1000 beforehand .您應(yīng)預(yù)期付1000美元的定金。There is a 10 per cent discount .10%的折扣。二、接待

18、服務(wù)What kind of room would you be prefer?您要什么樣的房間？Have you got a booking?您預(yù)訂了嗎？A single room or a double room?要單人間還是雙人房間？A double room costs 368 Yuan per night . 雙人房的房價是每晚368元。Breakfast is also included.早餐也包括在內(nèi)。May I see your passport? 我能看一下您的護(hù)照嗎？Could you fill in this form, please? 請您填一下這張登記表好嗎？This

19、 is your room card and room key?這是您的房卡和房間鑰匙。Could you sign your name, please?請您簽一下名，好嗎？If you leave after 6:00 p.m , youll have to pay the full account.晚上六點(diǎn)以后退房,按全天收費(fèi)計(jì)算.Youll have to register individually, please.請你們分開登記。How would you like to pay , sir , in cash or by credit card ?先生，請問您是用現(xiàn)金付款還是用信用卡

20、付賬？I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉，這個季節(jié)人多，各種房間都訂滿了。Do you know which unit is responsible for the reception?您知道您是由哪個單位負(fù)責(zé)接待的嗎？Could you keep your room key until you check out ?請您在住宿期間自己保管鑰匙，直到結(jié)帳離開。三、收銀服務(wù)Here is your bill . Its 2000 Yuan i

21、n all.這是您的賬單?？偣?000元。How would you like to pay , sir , in cash or by credit card ?先生，請問您是用現(xiàn)金付款還是用信用卡付賬？Please check it and sign here.請核對一下，在這里簽個字。I will write out a receipt for you .我給您開一張收據(jù)。May I check the details for you , please?我能為您核對賬單上的詳細(xì)內(nèi)容嗎？Do you have any charges for this morning?您今天是否掛帳用酒店的

22、服務(wù)?Well have to charge you $10 extra.我們要向您額外收10美元。 Did you make any phone calls from room, sir?先生，您從房間打過電話嗎？ Excuse me , sir , but I dont think that will be enough.先生，對不起，我認(rèn)為錢數(shù)不夠。I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .對不起，先生，您的帳單算錯了。請稍候，我馬上把它改

23、過來。 Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?先生，您的行李拿下來了嗎？能請您在行李拿下來后再結(jié)帳嗎？Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.對不起,您的信用卡已經(jīng)止付。根據(jù)銀行規(guī)定要取消。四、兌換外幣The rates of exchange are

24、on the board there .今天的兌換牌價在那里的牌子上。How much would you like to change?您要換多少？Its 8.10 Yuan RMB for one US dollar?1美元兌換8.10元人民幣。情景對話一、 Check in 1. C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.

25、C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . Youve paid 2000 Yuan RMB as a deposit . Is that correct ?G: Thats it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I th

26、ink Ive filled in everything correctly .C: Let me see Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving onG: October 24.C: May I see your pass

27、port , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. Its on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulat

28、ions on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars. G: Yes, Ill keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help you?G: Good afte

29、rnoon, I want a single room, please .C: Have you made a reservation?G: No, I havent. C: How long do you want to stay?G: Three days.C: Ill see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Cou

30、ld you fill in this form, please?G: Yes. Here it is.C: Thank you, Here is your key. Its Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out 1. C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your na

31、me and your room number, please ?G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money. C: Thank you, Mr. Black . Just a moment, please

32、 , Ill write out a receipt for you .2C: Good morning. Can I help you? G: Yes, Id like to check out now . C: Can I have your name and room number, please ? G: John smith, room 1208 . C: May I have your room key, please ? G: Sure. Here you are. C: Just a moment, please.Mr. Smith . Here is your bill. W

33、ould you like to check it ? G: Im sorry . Whats the 20 Yuan for ? C: Thats for the drinks you ordered from your room . G: I see . C: How would you like to make payment , Mr. Smith ? G: Id like to pay in cash . C: Thatll be 2180 Yuan . G: Here you are . C: Heres your change and receipt , Mr. Smith ,

34、Ill send a bellman up to get your luggage. G: Thank you . C: You are welcome , Good-bye . 三、 Reservation1. C: Good morning . This is room reservation . May I help you ?G: Yes , Id like to book a room , please . C: Fine , For which date ?G: For Oct. 1st . C: For how many nights ?G: Two nights.C: A si

35、ngle room or a double room ?G: A double room .C: Could you give me your name , please ?G: Mr. John Cook . C: May I have your telephone number , please ?G: 021-C: What time do you expect to arrive , sir ?G: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right

36、 . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help you ?G: Id like to make a reservation .C: When for ?G: For Sept .9th .C: For how long ?G: About a week .C: Could you hold the line , please ? Ill check.Thank you for waiting , sir .

37、Im afraid our hotel is fully booked on those days .G: Thats all right .C: Were very sorry , sir . We hope you understand .禮 賓 部基本句型May I take your luggage for you?我來幫您拿行李，好嗎？Just a moment ,please . Ill bring a luggage cart.請稍等一下，我去推一輛行李車來。Dont worry , sir . Your luggage will be sent up at once .先生，別

38、擔(dān)心，您的行李很快就會送上去的。When you check out , please call number 32 and well help you with your luggage immediately.如果您要離店，請打電話32，我們會馬上幫您運(yùn)送行李的。How many pieces of luggage do you have?請問您有幾件行李？Two suitcases and one bag . Is that right?兩只箱子和一個包，對嗎？Ill show you to the Front Desk. This way please.讓我?guī)タ偱_，請走這邊。Is

39、there anything valuable or breakable in your bag?您包里有貴重或易碎物品嗎？May I have your room key , please.請把您房間的鑰匙給我好嗎？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多數(shù)出租車司機(jī)都不會英語，把您要去的目的地用中文寫下來，會給您不少幫助。When you return to the hotel, please show this hote

40、l card to the taxi driver.當(dāng)您要返回酒店時，請向出租車司機(jī)出示一下酒店名片。According to regulation, we dont accept food , combustible , valuable and breakable objects.根據(jù)規(guī)定，食品、易燃品、貴重物品和易碎品都不給予保管。Is this the correct number of bags?您的行李數(shù)目對嗎？ 情景對話1、 Bellmans serviceB: Good afternoon ,sir . Welcome to our hotel .G : Thank you .

41、B : How many pieces of luggage do you have ?G : Just these three . B : Two suitcases and one bag . Is that right ?G : Yes , thats all .B : Ill show you to the front desk . This way please , I will put your bags by the post over there . G : I see , thanks .B : Another bellman will show you to your ro

42、om when you have finished checking in .G : Ok , fine . B : Please enjoy your stay . 2、 Introducing hotels servicesBm : Good afternoon , sir and madam . Im the bellman.Mr.bellow & Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .(They are go

43、ing to the elevator entrance)B: Could you tell us something about your hotels services?Bm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all sp

44、acious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other services ?Bm : Also available are a beauty salon , a swimming pool and tennis. (Now they are at the elevator entrance)Here we are . Please take this elevator to t

45、he 9th floor . The floor attendant will meet you there and show you to room 908. Ill take the baggage elevator and get your baggage up to your room .B : Thank you . See you then .3、 On the way to the room B : Good evening , sir . Ill show you to your room .you have two suitcases and one bag . Is tha

46、t correct ?G : Yes , thats right .B : Is there anything valuable or breakable in your bag ?G : Yes , there is a bottle of whiskey .B : Could you carry this bag , sir ? Im afraid the contents might break .G : Sure , no problem .B : Thank you , sir . May I have your room key , please ?G : Yes, here yo

47、u are .B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way . G : I see . B : Is this your first time to HangZhou ?G : Yes , it is . B : I hope youll have time to see HangZhou . There is a lot to see . G : Im sure there is . B : This is the 12th floor .

48、 Your room is to the right . After you , sir . This way , please . 4、 Checking baggage B: Good morning ! Madam . Can I help you ?G : Yes , Id like to check my baggage .B : How many pieces have you got ?G : Ive got four pieces in all . B: When will you want them ?G: In three days .B : Please keep the

49、 name tags.G : Thank you B : Not at all .5、 Luggage check outB : This is the bell captains desk . May I help you ?G : Im going to check out soon . Could you pick up my luggage . Please ?B : Certainly , sir . May I have your room number , please ?G : Yes , its 1101. B : Room 1101. Very good , sir wel

50、l send a bellman immediately . Could you wait in you room , please ?G : Ok .B : Good morning ,sir . Ive come for your bags . G : Thank you . Could you take these two suitcases , please ? Ill bring the bag with me . B : Certainly , sir . Two suitcases ?G : Yes . B : Is there anything valuable or brea

51、kable in them ?G : No . B : This is your claim tag , sir . Well keep your luggage at the bell captains desk . Could you pick it up there . Please ?G : Certainly . B : Thank you , sir .G : You are welcome . See you later . 商 務(wù) 中 心基本句型the letter can go for 1.60 Yuan這封信要1.60元郵資.I think Id better look i

52、t up . 我想我需要查一下價錢.Heres a form . please print the name and address of the person youre sending to .這里有張表格. 請您將收信(款)人的姓名和地址用印刷體寫上.If its urgent , we can send it by express . 如果是急信, 我們可以寄快件. Sorry , this printed matter is overweight . 很抱歉, 這件印刷品超重了. What sort of stamp do you want to buy ?您想買哪種郵票?We ch

53、arge each page * yuan for typing and * yuan for fax to U.S.A. plus 10% service charge .打印費(fèi)每頁*元, 發(fā)傳真到美國每頁*元, 外加10%服務(wù)費(fèi). As soon as your fax comes in , well inform you at once . 您的傳真一到, 我們馬上會通知您.Could you please write your name and room number and sign the billing voucher ? well send your original copy to your room after we have faxed them . 請您寫下您的姓名和房間號碼并在賬單上簽字, 好嗎?我們發(fā)出傳真后會將您的原文送到您的房間去的. 情景對話四、 Business center1. C: May I help you , sir ?G: Yes , Id like to make some photo copies of these documents