詢盤回復(fù)技巧——獻給外貿(mào)新人

1、阿里巴巴 版權(quán)所有1999-2008阿里巴巴 版權(quán)所有1999-2007阿里巴巴 版權(quán)所有1999-2008收到買家詢盤收到買家詢盤詢盤洽談詢盤洽談合同簽訂合同簽訂發(fā)貨及制單發(fā)貨及制單訂單之源訂單之源收款收款 ALIBABA上的買家踴躍加入4阿里巴巴 版權(quán)所有1999-2007阿里巴巴 版權(quán)所有1999-2008阿里巴巴 版權(quán)所有1999-2008阿里巴巴 版權(quán)所有1999-2008阿里巴巴 版權(quán)所有1999-20071011阿里巴巴 版權(quán)所有1999-200713阿里巴巴 版權(quán)所有1999-2008 Dear Sir, Our company XXXXXXXX is a wholesaler

2、 for pest control supplies in Italy. We are interesting for your sprayers so please send us a catalog and a price list for them. 案例案例1阿里巴巴 版權(quán)所有1999-2008阿里巴巴 版權(quán)所有1999-2008n有有（無）（無）收件人稱呼收件人稱呼n有有（無）（無）對產(chǎn)品的詳細詢問對產(chǎn)品的詳細詢問n有有（無）（無）自己公司的背景介紹自己公司的背景介紹n客戶的客戶的EMAILEMAIL后綴是后綴是（不是）（不是）其網(wǎng)站的其網(wǎng)站的n落款有落款有（沒有）（沒有）自己公司網(wǎng)

3、址和聯(lián)系電話自己公司網(wǎng)址和聯(lián)系電話 阿里巴巴 版權(quán)所有1999-2008202324五要點五要點n稱稱 呼：帶上客戶姓名呼：帶上客戶姓名n問候語：禮節(jié)呼應(yīng)問候語：禮節(jié)呼應(yīng)n正正 文：有問必答文：有問必答 無法回答則給出解釋無法回答則給出解釋 重點突出重點突出 意思明確意思明確n結(jié)束語：希望對方的回復(fù)結(jié)束語：希望對方的回復(fù)n落落 款：統(tǒng)一規(guī)范款：統(tǒng)一規(guī)范 信息完整信息完整25Dear Sir or Madam，- 稱呼How are you? - 問候Many thanks for your inquiry dated XXXXX - 呼應(yīng). -正文we are looking forward

4、to your early reply。- 結(jié)束語Sincerely yours/Yours faithfully/Best regardsXXX Export ManagerHangzhou xxx Co., Ltd. 8th Gaofeng Road,QuZhou, ZheJiang,325000,China - 落款Tel: 0086 0571- XXX Fax: 0086 0571- XXX E-mail: Website: http:/ DEAR MR. JONE, WE HAVE RECEIVED YOUR INQUIRY ON THE SPRING ROLLS AND SAMOS

5、AS TO US , THANK YOU VERY MUCH . WE ARE VERY PLEASED TO KNOW YOU AND WOULD LIKE TO INTROUDUCE US TO YOU . WE ARE VERY SURE WE COULD MEET YOUR KIND REQUIREMENTS , BECAUSE WE ARE A VERY BIG COMPANY WITH MORE THAN 1,000 EMPLOYEES AND COVERING AREA LAND IS 2,000,000 SQURE METERS , WHO HAS BEEN ON EXPORT

6、ING TO MANY COUTRIES ALL OVER THE WORLD . OUR PRODUCTION ABILITY IS MORE THAN 1,000 MTONS EVERY YAER , AND THE QUALITY IS VERY GOOD WITH HIGH REPUTATION TO OUR CUSTOMERS . WE HAVE BEEN EXPORTED TO GERMAN, FRANCE, ENGLAND AND SOME OTHER EU COUNTRIES , ALSO JAPAN, SINGAPORE AND SOME OTHER COUTRIES . Q

7、UALITY IS MOST IMPORTANT TO US , WE HAVE ALREADY PASSED ISO 9001 QUALITY SYSTEM AUTHORITIES , AND HAVE SSOP, GMP , HACCP ACCORDING TO CIQS REQUIREMENTS . QUALITY IS FIRST AND PRICE IS SECOND , WE ARE VERY PLEASED TO QUOTE OUR LOWEST PRICE FOR YOU ACCORDING TO OUR TENET : BEST QUALITY AND COMPETITIVE

8、 PRICE . PLEASE NOTE OUR PRICE AS FOLLOWING : BEST REGARDS 落款落款 26阿里巴巴 版權(quán)所有1999-2007281 1）產(chǎn)品型號和配制（用圖片）產(chǎn)品型號和配制（用圖片）2 2）突出產(chǎn)品性能和所擁有的各項認證）突出產(chǎn)品性能和所擁有的各項認證3 3）按訂貨的數(shù)量及有效時間給出的報價）按訂貨的數(shù)量及有效時間給出的報價4 4）目的港的信息（）目的港的信息（FOB,CIF,)FOB,CIF,) 5) 5) 巧妙的應(yīng)用電子版的巧妙的應(yīng)用電子版的 catalog catalog 和和 price listprice list6) 6) 給自己的公司

9、簡介做重點介紹給自己的公司簡介做重點介紹7) 7) 與此買家需求相關(guān)的其他必要信息與此買家需求相關(guān)的其他必要信息29舉例舉例阿里巴巴 版權(quán)所有1999-2008nAlNiCo5 ring（Br: 500Gs, bHc: 600Oe, (BH)max: 5.0MGOe）: USD20.20/pcnQuantity：10pcs/lot nTooling cost：USD150.00nTotal：USD352.00 nPayment: T/T at sight upon receipt of the goods.nShipment: By UPS with freight collected.nDe

10、livery: ETD China about 28 days after receiving your prepayment for the Tooling CostnTooling cost: T/T the tooling cost USD150.00 in advance before the production started.阿里巴巴 版權(quán)所有1999-2007案例案例1： XXX Molding Technology Co., Ltd. was established in 1998. We are one of the leading manufacturers in Chi

11、na specializing in designing, researching, developing, manufacturing and processing professional die casting molds and die casting products. Our product line includes die-castings, automotive parts, motor parts, electromechanical products, and tools. We export our products to USA and Europe. 案例案例2：

12、XXX Molding Technology Co., Ltd. Was established in 1989, and is growing into a international oriented company with her more than 10 years professional experience in the field of die casting molds . During the past ten years, we have established the full process from Proto-type Samples, Quantity Pro

13、duction, Quality Control, to Fabrication and Technical support. Up to now, 90% of our products has been widely used in many kinds of application in Europe and USA. XXX Molding Technology Co., Ltd. has certified ISO9002 by UKAS Quality Management, UK. 日本日本 E)如果把這種規(guī)格的玩具做的更小一些，它的具體規(guī)如果把這種規(guī)格的玩具做的更小一些，它的具

14、體規(guī) 格是多少？貴司有沒有做過更小的規(guī)格？請告訴我格是多少？貴司有沒有做過更小的規(guī)格？請告訴我 們規(guī)格改變后它的具體參數(shù)。們規(guī)格改變后它的具體參數(shù)。美國美國 A)貴司的玩具非常漂亮，我們很喜歡，謝謝您。請問貴司的玩具非常漂亮，我們很喜歡，謝謝您。請問 能不能做的更小一些？會不會更精致漂亮？能不能做的更小一些？會不會更精致漂亮？英國英國 C)請你把該玩具的各個規(guī)格更加詳細地介紹一下請你把該玩具的各個規(guī)格更加詳細地介紹一下德國德國 D)這種規(guī)格太大了，我們需要更小的規(guī)格，包裝更精這種規(guī)格太大了，我們需要更小的規(guī)格，包裝更精 美，這是我們市場的需要。美，這是我們市場的需要。法國法國 B)你的玩具能不能做的更小一些？小一些看上去更富你的玩具能不能做的更小一些？小一些看上去更富 有情調(diào)。有情調(diào)。阿里巴巴 版權(quán)所有1999-2008阿里巴巴 版權(quán)所有1999-2008跟進客戶跟進客戶nWHY？nHOW？WHYn買家買家n買家一般不會馬上給你下單n買方市場n自身n一個詢盤說明不了什么一個詢盤說明不了什么n不要讓你的客戶忘記你不要讓你的客戶忘記你n買家是最好的老師買家是最好的老師HOW阿里巴巴 版權(quán)所有1999-2008阿里巴巴 版權(quán)所有1999-2008阿里巴巴 版權(quán)所有1999-2008阿里巴巴 版權(quán)