UnitMeeting and Greeting EtiquettePPT課件

1、Focal PointsThe rules for business greeting and introductionvHow to greet in business settings vHow to make business introduction professional 第1頁/共16頁 Greeting is an act of communication in which human beings intentionally make their presence known to each other, to show attention to, and to sugges

2、t a type of relationship or social status between individuals or groups of people coming in contact with each other. Greetings can be expressed both audibly and physically, and often involve a combination of the two. Greetings are often, but not always, used just prior to a conversation.Lead-invGree

3、ting What is Greeting?第2頁/共16頁vMeeting and Greeting Etiquette It refers to the nonverbal and verbal behaviors help to define your social skills by using effective handshakes, good eye contact, and making the proper introductions to show proper etiquette when you are meeting people in business settin

4、gs.Lead-in第3頁/共16頁 Contents: Business Greeting and Introduction Business Greeting The Art of Business Introduction Lead-in第4頁/共16頁Business Greeting Business Greeting and Introduction vA business greeting is your first opportunity to make a positive impression on business contacts.vAn effective busin

5、ess greeting is one way to display your poise, grace and professionalism.第5頁/共16頁 Business Greeting and Introduction Business Introduction Types of introduction:lSelf-introductionlIntroduction to otherslGroup introduction Orders of introduction : lIntroduce the one in lower status to high status；lIn

6、troduce the youth to the old；lIntroduce male to female；lIntroduce the host to guests；lIntroduce unmarried to marriedlIntroduce the late one to the early arrival one第6頁/共16頁 Business Greeting Greeting Standard lChose the concrete content carefully.lCare about the precedence order carefully.lWhen two

7、sides meet, the one who is in lower status should greet to the higher status. if you also need to greet a lot of people, you should greet from the respect one or the one who is near you，and it will follow by the line. When others greet to you first, you should response at once.lCare the attitude. Yo

8、u must greet others with passion. There are three points as follow: （1）smile （2）generosity （3）clear voice 第7頁/共16頁 Business Greeting Different means of GreetingHandshakingEmbracing Bowing Kissing 第8頁/共16頁 The Art of Business Introduction Proper introductions help to establish rapport when meeting pe

9、ople.lDont turn your backs on either side, and you should simile and have a very formal manner;lLanguage should be clarity, and it can make others know the information clearly;lTake care of the title, such as managers; lThe introduced one should stand up; After introduction, the two sides can shake

10、hands and exchange cards;lAfter introduction, the introducer should guide the two sides.第9頁/共16頁 The Art of Business Introduction When you are making the introduction.Look first at the person to whom you are making the introduction, then turn to the other person as you complete the introduction.Spea

11、k clearlyState your introductions courteously.Introduce people by names and titles they prefer.When you share last name, introduce your spouse and offspring to adults by first names onlyIntroduce other family members by their full names unless they request otherwise.Dont repeat names unnecessarily.W

12、hen introducing someone to a group, name the group members first.Start some conversation第10頁/共16頁 The Art of Business Introduction When you are being introducedListen carefully, be attentive and focus on names.Respond graciously.Use the names by which people are introduced.Correct any mistake as soo

13、n as graciously as possible.Listen for conversational cues.Wait until all introductions are complete before conversing.第11頁/共16頁 The Art of Business Introduction Examples:“Mr. Cogwell, I want my daughter, Cynthia, to meet you. Cynthia, this is Mr. Cogwell, the president of this company.” (Young to O

14、ld)“Jane, Id like to introduce Harry Newman, my nephew. Harry, this is Dr. Jane Arrowsmith, head of our hospital.” (Junior to Senior)第12頁/共16頁Exercises. Role-play activity l Divide the class into groups; l Greet and introduce each member of the group to one another.第13頁/共16頁ExercisesII. Decide the f

15、ollowing cases are True or false, and state your reasons.1. Your boss, Ms. Alpha, enters the room when youre meeting with an important client，Mr. Beta. You stand up and say “Ms. Alpha, Id like you to meet Mr. Beta, our client from San Diego.” 2. In a business greeting, if someone forgets to introduc

16、e you, it is appropriate to move on with the conversation without saying anything.第14頁/共16頁ExercisesIII. What will you say to introduce the following people to know each other? Please write down the exact expressions and sentences you will use to introduce them, making it like in the real situation.