民航實(shí)用英語之值機(jī)柜臺(tái)

1、-作者xxxx-日期xxxx民航實(shí)用英語之值機(jī)柜臺(tái)【精品文檔】民航實(shí)用英語之在值機(jī)柜臺(tái)UNIT THREE AT THE CHECK-IN COUNTER第三單元 在值機(jī)柜臺(tái)DIALOGUE 11 AT THE CHECK-IN COUNTER (1)S: hello, Sir. Please show me your ticket and passport.P: Certainly. Here you are.S: Have you got any baggage to check in?P: Yes, just one suitcase.S: Would you please put yo

2、ur baggage on the belt.P: OK.S: What kind of seat do you prefer?P: A window seat is better. This is the first time for me to come to China, you know? And that is my special trip to China to watch the Olympic football matches. During flight, I can look at the mountains, rivers, seas, lakes, oceans, a

3、nd especially the Great Wall from the aircraft. That will be a wonderful memory    for me.S: Oh, I see. Here are your boarding pass and baggage check. Your seat is t a window seat in the non-smoking section.P: Thats great. I hate sitting in the smoking area. Thank you very much.S: Its

4、    my pleasure. Bye!對(duì)話11-在值機(jī)柜臺(tái)（I）職員：您好！請(qǐng)出示護(hù)照和機(jī)票。旅客：當(dāng)然可以。職員：您有行李托運(yùn)嗎？旅客：有一個(gè)衣箱需要托運(yùn)。職員：請(qǐng)您把行李放在傳送帶上。旅客：好的。職員：您喜歡什么樣的座位？旅客：最好是靠窗的座位。你知道這是我第一次到中國來，我是專程到中國來看奧運(yùn)會(huì)足球比賽的。所以，我想在飛行途中，再觀看一下沿途的江、河、湖、海、大洋特別是長城。對(duì)我來說，那將是一個(gè)美好的記憶。職員：好，我明白了。給您登機(jī)牌和行李牌。您的座位是在無煙區(qū)靠近窗口的座位。旅客：真是太好了。我不喜歡坐在吸煙區(qū)。謝謝你！職員：這是我應(yīng)該做的。再見！D

5、IALOGUE 12 AT THE CHECK-IN COUNTER (2)S: Good morning! What can I do for you?P: Yes, I would like to check in for Dalian by CA953.S: Would you please show me your ticket and ID card please?P: I have an electronic ticket.S: Ok, please show me your ID card please. Here we are, I have got it. Yes, you

6、have    a reservation for Dalian by CA953, so do you have any check-in baggage?P: No, thank you.S: Window seat or aisle seat?P: An aisle seat, please.S: OK, your seat is 11c. Your flight will board through Gate No.23th, please have a rest in that waiting hall. And pay attention to the

7、 announcements, please.P: I will. Thank you.S: Have a nice trip.對(duì)話12-在值機(jī)柜臺(tái)（II）職員：您好!旅客：我想辦理國航953航班去大連的手續(xù)。職員：請(qǐng)您出示機(jī)票和身份證。旅客：我買的是電子客票。職員：那么請(qǐng)您出示您的身份證，我找到您訂的國航953航班前往大連的紀(jì)錄了，請(qǐng)問您有托運(yùn)行李嗎？旅客：沒有。職員：您喜歡靠窗口還是靠過道座位？旅客：靠過道座位。職員：您的座位是11c，您得航班將在23號(hào)登機(jī)口登機(jī)，請(qǐng)您在23號(hào)登機(jī)口休息候機(jī)，并請(qǐng)您注意聽廣播。旅客：我會(huì)的。謝謝！職員：希望您有一個(gè)愉快的旅途。DIALOGUE 13 AT

8、THE CHECK-IN COUNTER (3)S：Good morning, please show me your passport and plane ticket.P: Here you are.S: Thank you. Do you have any special needs or seating requests?P: I would like a seat next to the aisle if possible.S: I will arrange it for you. Do you have any baggage to check-in?P: Yes. I have

9、two pieces to check-in.S: Please put them on the scale. Is there anything fragile inside?P: No.S: Shall I checked your bags to your final destination?P: Yes.S: Here is your boarding card and baggage tag. Please proceed to the security area. Have a nice flight.P: Thanks.對(duì)話13-在值機(jī)柜臺(tái)（III）職員：早上好，請(qǐng)您出示您的護(hù)照

10、和機(jī)票。旅客：給您。職員：謝謝，請(qǐng)問您有什么特殊要求或者是對(duì)座位有什么要求嗎？旅客：可以的話我想坐在靠近過道的位子上。職員：我會(huì)給您安排好的，請(qǐng)問您有托運(yùn)的行李嗎？旅客：我有2件行李要托運(yùn)。職員：請(qǐng)您把托運(yùn)行李放在傳送帶上，行李里有易碎物品嗎？旅客：沒有。職員：請(qǐng)問您的行李時(shí)直接托運(yùn)的目的地。旅客：是的。職員：這是您的登機(jī)牌和行李牌，請(qǐng)您往里走去安檢處，祝您旅途愉快。旅客：謝謝！DIALOGUE 14 AT THE CHECK-IN COUNTER (4)P: Excuse me, miss. I would like to check in for Flight CA1345.S: Ok,

11、show me you ticket and ID card please.P: I have booked an electronic ticket on that flight.S: Then, just give me your ID card please.P: Here you are. I thank you can find my information on your flight by using my ID number.S: Yes. Oh, Ive got it. But I think I cant check in for you now, because your

12、 reservation status said your ticket is being suspended.P: How come！What should I do now?S: Calm down, please. And I thank you can contact the original booking office, maybe they can help you.P: Ok, I will. See you later.S: See you.對(duì)話14-在值機(jī)柜臺(tái)（IV）旅客：你好，我想辦理國航1345航班的登機(jī)牌。職員：請(qǐng)出示您的機(jī)票和身份證。旅客：我訂的是電子客票。職員：那

13、么請(qǐng)您出示一下您的身份證。旅客：給你。我想你可以用身份證號(hào)碼查到我的信息。職員：是的。我找到您得訂座信息了，我想我現(xiàn)在還不能幫您辦理乘機(jī)手續(xù)，因?yàn)槟挠喿o(jì)錄狀態(tài)顯示的是被掛起狀態(tài)。旅客：這怎么可能?。∧俏以撛趺崔k呀？職員：您先別著急。我想您可以聯(lián)系原購票地點(diǎn)，沒準(zhǔn)兒他們能幫您。旅客：好的。以會(huì)兒見。職員：再見。DIALOGUE 15 AT THE CHECK-IN COUNTER (5)S: Hello, may I help you?P: Hello, I would like to check in my luggage to London, please.S: Ok, have you

14、 gone through all the formalities of customs。P: Yes, I have. What is the free baggage allowance for each passenger traveling on an international flight?S: According to the regulations, on international flights, the free baggage allowance for each passenger is: first class, 40kg; business class, 30kg

15、, economy class, 20kg. No free baggage allowance is granted to infants paying 10% of the adult-fee.P: Thats my baggage. Four pieces altogether.S: Please put your baggage on the scale one by one, please. Well, theyre 50kg altogether, you bought a first class seat, so you have 10kg overweight.P: How m

16、uch do I have to pay for the excess baggage?S: I cant calculate for you here. I am afraid you have to pay it at the Cashier over there. I will keep your boarding pass here, you can get it with the overweight receipt, see you later then.P: Ok, see you.對(duì)話15-在值機(jī)柜臺(tái)（v）職員：您好！旅客：我想把我的行李托運(yùn)到倫敦。職員：您得行李辦過海關(guān)了嗎？

17、旅客：是的。請(qǐng)問國際航班每位旅客的免費(fèi)交運(yùn)行李額是多少？職員：根據(jù)規(guī)定，國際航班每位旅客的免費(fèi)交運(yùn)行李額為：頭等艙旅客可以免費(fèi)托運(yùn)40公斤，公務(wù)艙旅客可以免費(fèi)托運(yùn)30公斤，經(jīng)濟(jì)艙旅客可以免費(fèi)托運(yùn)20公斤。而按成人票價(jià)的10%付費(fèi)的嬰兒則沒有免費(fèi)行李額。旅客：這是我的行李，總共4件。職員：請(qǐng)您把托運(yùn)的行李一件一件的放到傳送帶上。您的行李總重是50公斤，您買的是頭等艙，您的行李超重10公斤。旅客：我應(yīng)該交多少錢？職員：我現(xiàn)在不能給您計(jì)算。您得去那邊的收款臺(tái)去交款。您的登機(jī)牌在我這里，請(qǐng)您憑繳費(fèi)憑證領(lǐng)取。那么咱們待會(huì)兒見。旅客：好的，再見。DIALOGUE 16 AT THE CHECK-IN COUNTER (6)S:    Mr. li, Im sorry to inform you that due to a change of aircraft on your flight today, well not be able to offer a seat in the first class cabin. Instead we will offer you a econom