第三章酒店英語1

1、 前臺服務(wù)1.Room Reservation 預(yù)定房間預(yù)定房間1-1-1A ：Good morning. Can I help you？ B ： Id like to book a room in your hotel.A ： What kind of room would you like？B ： Id like to book a single room for August 18th.A ： Please hold on. Ill check our reservations. Im afraid we have no single room vacant on that day. W

2、hat about a double room instead？ B ： Thats fine, thank you.1.預(yù)定房間預(yù)定房間A ：早上好,可以為你服務(wù)嗎？ B ： 我想在你們酒店預(yù)定房間。A ： 你想預(yù)定什么樣的房間？ B ： 月日標(biāo)準(zhǔn)單人間。A ： 請稍等，我查一下預(yù)定記錄。很抱歉恐怕那天沒有空房，換個雙人間怎么樣？ B ： 好的，謝謝。1-1-2clerk ： Good morning. May I help you ？Jack ： Yes. Id like to reserve a room for three days, please.clerk ： For which

3、date ？Jack ： For September 15th to 18th .clerk ：Which kind of room would you like, a double or single ？Jack ： A single please.clerk ： May I have your name and phone number ？Jack ：Jack Brown, and the number is 362683.clerk ： What time do you expect to arrive, Mr. Brown.Jack ： Oh, about 6 ：30 p. m, I

4、suppose.clerk ： Well, Id like to confirm your reservation. A single room for Mr. Brown at 480 yuan per night for three nights from September 15th to September 18th .Jack ：Right.clerk ：Thank you, Mr. Brown.1-1-2職員：早上好，可以為您服務(wù)嗎？杰克：早的，我想預(yù)定一個房間，住天。職員：定什么時候的？杰克：月到日。職員：您想要什么類型的客房，雙人間還是單人間？杰克：單人間。職員：能告訴我您的名

5、字和電話號碼嗎？杰克：杰克. 布朗，電話號碼是 。職員：你什么時候入??？杰克：我想，大概下午點半的左右。職員：好的，我來確認(rèn)一下你的預(yù)定，布朗先生，月至日，訂一個每晚價格元的單人間，住個晚上。杰克：是的。職員：謝謝布朗先生。重點的句子重點的句子Good morning. May I help you / how may I be of assistance /how may I help you?What kind of room would you like ？How long do you plan to stay ？ / How many nights ？Let me check the

6、 computer.We still have room available these days.： May I have your name ？How do you spell that ？Could I have your credit card number ？Whats the expiration date ？Whats the price difference？ Single rooms are 480 per night.A double room with a front view / a rear viewI d like to confirm your reservati

7、on .You can check in at any time after 1 ： 00 p. m. on Friday.I am afraid we dont have non-smoking room available for these dates.Would a smoking room be acceptable？ / What about a smoking room instead？關(guān)鍵詞語single room 單人間 twin room 雙人間double room 大床間family room家庭套房家庭套房triple room三人間三人間quad room 四人間四

8、人間deluxe suite 豪華套房豪華套房presidential suite 總統(tǒng)套房總統(tǒng)套房vacant / available 空缺的空缺的be fully booked 全滿全滿pay in advance 預(yù)付 discount 折扣special rate 特價China union payWould you like 你喜歡I am afraid 我恐怕日期日期美國 ： 月 日 年英國： 日 月 年First (1st) second(2nd) third(3rd) fourth(4th) fifth(5th) sixth(6th) seventh(7th) eighth(8

9、th) ninth(9th) tenth(10th) eleventh(11th) twelfth(12th) thirteenth(13th) fourteenth(14th) fifteenth(15th) sixteenth(16th) seventeenth(17th) eighteenth(18th) Nineteenth(19th) twentieth(20th)Twenty-first(21)練習(xí)練習(xí)4 May， 20012 July, 20123 October, 198630 September, 20001 April, 200423 June, 1999說出房間號碼說出房

10、間號碼（1）under one hundred16 =sixteen 64 =sixty-four 98=ninety-eight（2）over one hundred237=two- three-seven or two hundred and thirty-seven（3）over one thousand1003=ten-oh-three 1196=eleven-ninety-six1081=ten-eight-oneGroup reservation 團(tuán)隊預(yù)定團(tuán)隊預(yù)定 1-2-2A ： Good afternoon！ Welcome to our hotel.B ： Good afte

11、rnoon！ I d like to have two suites and ten single room , please.A ： Have you made a reservation ？B ： Yes, we have booked them for our group from the United States. I am page. I am from China International Travel Service.A ： Let me check. Yes . Two suites and ten single room from China international

12、travel service.B ： Its right.A ： Can I see your passports, please ？B： Yes, these are our passports.A ： Thank you. Here are your passports. Please fill in these registration forms.B ： The registration forms are finished. Shall we have our key to the rooms ？A ： Of course.B： Thanks.A ： You are welcome.

13、 Enjoy your stay . See you tomorrow.B ： See you tomorrow.關(guān)鍵詞語關(guān)鍵詞語The reservation 預(yù)定單預(yù)定單Passport 戶照戶照Equip 設(shè)備設(shè)備Standard room 標(biāo)準(zhǔn)間標(biāo)準(zhǔn)間Group booking 團(tuán)體預(yù)約團(tuán)體預(yù)約Adjacent相鄰的相鄰的Good afternoon！ Welcome to our hotel.Have you made a reservation ？Ten single room from China international travel service or China int

14、ernational travel agencyEvery room is equipped with a bath, a telephone and an airconditioner.有用的句子有用的句子擴(kuò)展，集體或單位住宿時擴(kuò)展，集體或單位住宿時I got a group booking for 6 rooms. 我有個房間的團(tuán)體預(yù)定What name were they reserved under ？他們是以誰的名字預(yù)定的？The booking is under the name of the school.是以學(xué)校名字預(yù)定的A party of 12 ？總共個人？Would yo

15、u like to be on the same floor ？你們想住同一層嗎？Would you like a group discount ？想要團(tuán)體折扣嗎？Check-in 入住酒店入住酒店1-8-2A ： Good afternoon. Welcome to kaililai Hotel. May I help you ？B ： Yes, Id like to check-in, please.A ： Certainly , sir. May I have your name, please ？B ： I am Laurence.A ： Do you have a reservati

16、on with us, Mr. Laurence ？B ： Yes, from tonight.A ： Just a moment , please. Ill check our reservation record.Thank you for waiting, Mr. Laurence. Your reservation is for a twin from October 5th to 7th for three nights. Is that all right ？B ： Exactly.A ： Could you fill out the registration form, plea

17、se ？B ： Fine.A ： How would you like to make payment ？B ： By visa card.A ： May I take a print of the card, please ？B ： Sure, here you areA ： Thank you, Mr. Laurence. Your room number is 3303, thats on the 13th floor. A bellman will show you the room. Please enjoy your stay.關(guān)鍵句子關(guān)鍵句子請客人寫表格，我們能說Please s

18、ign you guest book or registration form.Please could you fill in your name and address here and then put your signature here2訂金I am going to have to take a deposit of 40 percent of the total cost. The total cost is 1000 RMB so the deposit will be 400 RMB. Is that OK ？3客人交上寫好的表格后，我們能說Heres your keyca

19、rd. Your room number is 1011, thats on 10th floor.Enjoy your stay . See you tomorrow.See you tomorrow.或者說Ok, were all done here.Heres you keycard.If you wish to extend your stay just come and let us know. 熱情服務(wù)I am going to give you room 1110, because it has a wonderful view of the city. Heres your k

20、eycard. Its on the 11th floor.Would you like someone to take your bags to your room ？Your room will be ready in 15 minutes.Have you stayed with us before ？Are you here on business or pleasure ？SELLING SERVICE接待員：行李員會帶您到您的房間。順便告訴您：1.今天我們國際餐廳有推出法國起司節(jié)活動。2 明天晚上7點，在游泳池畔，有一場時裝秀。3 今天晚上9點，在夜總會，有一場新年派對。4 星期一

21、晚上6點開始，在花園有烤肉的活動。提供差一等的客房提供差一等的客房C：Which kind of room would you prefer?G：I was in a twin room for single use last time. The same type will be fine.C: I am very sorry, but I am afraid no twin rooms are available on that day. Would you mind a smaller single room at RMB 400 instead?G: Yes, thats right.

22、C: Thank you.形容沒有房間：I am afraid we dont have any . available.There is none are available.We are fully booked for all types of rooms on that night.建議換其它類型的房間建議換其它類型的房間Would you mind a single instead?I am afraid we have no double rooms but we can offer you a single room. Will that suit you? Is that OK

23、?詢問對房間視野的喜好詢問對房間視野的喜好C：Which kind of room would you prefer?G：A twin, please.C: We have a twin room at RMB 200 per night.G: Id like a quiet room with a view of Lushan, please.C: I see. We will do our best.G: Thanks a lot.C: Youre welcome.詢問對房間類型的喜好詢問對房間類型的喜好C：Which kind of room would you prefer?G：We

24、are family of four, I prefer connecting rooms if possible.C: we will do our best to book you into connecting rooms. If it is not possible, would you mind adjoining rooms, instead?C: No, but wed really prefer connecting ones as the children are small.園景房園景房 Garden View Room海景房海景房 Sea View Room湖景房湖景房

25、Lake View Room山景房山景房 Mountain View Room高爾夫景房高爾夫景房Golf Course View Room內(nèi)景房內(nèi)景房 Inside Room ;外景房外景房 Outside Room角房角房 Corner Room連通房連通房 Connecting room相鄰房相鄰房 Adjoining Room帶廚房客房帶廚房客房 Room with Kitchen別墅別墅 Villa; 公寓公寓 Apartment 無煙標(biāo)準(zhǔn)間無煙標(biāo)準(zhǔn)間 Non Smoking Room殘疾人客房殘疾人客房 Handicapped Room/ Disability Accessible

26、 Room 行政套房行政套房 Executive Suite客滿時客滿時建議客人I am afraid our hotel is fully booked on that night, is it possible for you to change the reservation date?We might have some cancellations, could you call us again closer to the date?Would you like me to book you into another hotel?預(yù)訂變更預(yù)訂變更/延長延長/取消取消客人I have

27、made a reservation. But my plan have changed. I d like to change the date to July 15th./ I like to extend it for two more lights./ I like to cancel.前臺We will make the change for you.We will extend the reservation for youWe will make the cancellation for you.介紹酒店的服務(wù)介紹酒店的服務(wù) Could you tell me something

28、 about the facilities？ Before you go to your room let me tell you about the hotels wide range of service.Theres a very well Chinese restaurant and bars.There are 3 conference rooms of different sizes which can cater for participants ranging from more than 200 to 10. Every room is well equipped with

29、multimedia overhead projector, slide projector and other facilities.The hotel provide multi-function meeting rooms for small meetings.The Night Club comprises 38 KTV rooms with elegant decoration which sets you in a happy mood and lets you sing your heart out.We have gym ,sauna, spa and foot care.單詞

30、單詞Chinese restaurant中餐廳conference rooms會議廳multi-function meeting rooms 多功能會議室can cater for participants ranging from more than 200 to 10 可容納多至到人be equipped with 配備有projector 幻燈機(jī),投影儀gym 健身房 sauna 桑拿foot care足療 barber shop 理發(fā)店聽力GARDEN HOTELRestaurants/ bars?Nightclubs?Conference facilitiesHealth Centr

31、e?Sauna?Swimming pool?Jade Palace Hotel Health Centre? Sauna? Beauty Salon? TENNIS/ Squash Courts? coffee shop/bars? disabled facilities?酒店的方位和交通路線In the centre of the cityTo the west of the portIn the west of Manila in Makati District.10 minutes by taxi from the town centre.20 minutes by train from

32、 Beijing2 minutes on foot from the seafront/subway station迎賓接待A：Good afternoon, sir. Welcome to the sunshine hotel.B： Thanks. Good afternoon.A： I am the doorman, Mr. Short. Let me help you with your baggage.B： Its so kind of you.A： The reception desk is straight ahead. After you, please.B： Good afte

33、rnoon, is this sunshine hotel？ A： Good afternoon, madam, here it is. Who are you looking for？B： No, Im not looking for anybody, I want to stay in.A： Please come in and contact the reception desk.B： Where is it ？A： Its straight ahead. I will help you handle the baggage.B： Ok.A： Please step this way.

34、Its slippery, please mind you step.B： Thank you.A：下午好，先生。歡迎來到陽光酒店。：下午好，先生。歡迎來到陽光酒店。B：下午好，謝謝。：下午好，謝謝。A：我是門童，讓我?guī)湍眯欣?。：我是門童，讓我?guī)湍眯欣?。B：你真是太好了。：你真是太好了。A：接待處就在前面，請您先走。：接待處就在前面，請您先走。=B：下午好，這是陽光酒店嗎？：下午好，這是陽光酒店嗎？A：是的，下午好，女士：是的，下午好，女士, 您找誰呢？您找誰呢？B：不，我不是來找人的，我是來住宿的。：不，我不是來找人的，我是來住宿的。A：你請進(jìn)，請跟接待處聯(lián)系。：你請進(jìn)，請跟接待處聯(lián)系。

35、B：在哪兒呢？：在哪兒呢？A：就在前面，我將會幫你處理好行李的。：就在前面，我將會幫你處理好行李的。B：好的。：好的。A：請走這邊，地很滑，走路請小心：請走這邊，地很滑，走路請小心關(guān)鍵詞句Doorman 門童門童Bellman 行李員行李員Baggage or luggage 行李行李Suitcase 手提箱手提箱Hang bag 手提包手提包Cart 手推車手推車Good afternoon, sir. Welcome to our hotel. Did you has a nice trip.下午好，下午好，歡迎來到我們酒店，旅途愉快嗎？歡迎來到我們酒店，旅途愉快嗎？Let me help

36、 you with your baggage. 讓讓我?guī)湍眯欣钗規(guī)湍眯欣預(yù)fter you, please. 請您先走請您先走Slippery很滑的很滑的Mind your step 走路請小心走路請小心To the guest room 帶至客房Bellman ： Good evening, sir. Ill show you to your room. Is this all your baggage ？Dennis ： Yes, thats right.Bellman ： Is there anything valuable or breakable in your bag ？Den

37、nis ： Yes, theres a bottle of whisky.Bellman ： Would you mind taking these bottles ？I am afraid the contents might break.Dennis ： sure, no problem.Bellman ： Thank you, sir. May I have your room key, please ？Yes, here you are.Bellman ： Thank you, sir. You room is on the 13th floor. Please follow me .

38、Please come in .Dennis ： The room look nice. Its comfortable.Bellman ： Thank you . Mr. Dennis, this is the bathroom , and the switch is here.Dennis ： Thank you for your introduction.Bellman ： Hope you enjoy your stay here.行： 先生晚上好。我?guī)愕椒块g去。這是你所有行李嗎？客： 對的。行： 你袋子里有什么貴重或易碎的東西嗎？客：一瓶威士忌。行：先生，您自己提這個袋子，好嗎？我

39、怕你里的東西會弄破客：好的，沒問題。行：謝謝，先生。請給我房間的鑰匙，好嗎？客：好的，在這兒。行：請進(jìn)?？停悍块g看起來不錯，很舒適。行：謝謝。先。生，這是浴室。開關(guān)在這里?？停褐x謝你的介紹。行：祝您住宿愉快。關(guān)鍵詞句關(guān)鍵詞句Valuable 貴重的Breakable易碎的Comfortable舒適的Introduction介紹How many pieces of baggage do you have in all Is this your first time to stay in our hotel ？May I have your room key ？The cloakroom 寄存處T

40、here are safety deposit boxes at the front desk.I want to store my luggage.Is there anything valuable or breakable in it ？This is your tag. Please take care of it , and be ready to show it when you pick up your luggage.May I have your tag.Thanks for waiting. Here are your bag.詞語safety deposit boxes保

41、險箱保險箱Tag 取物牌取物牌The cloakroom 寄存處寄存處到達(dá)客房到達(dá)客房Arriving at the roomYou need to put your key card in the slot. Then wait for the green light and turn the handle .May I put your bags here ？Sir , You can switch on the television with this remote control and the thermostat is here. This is the in-room safe,

42、 and the minibar is over there.Shall I turn the cooling (heating) down?Shall I open the curtains for you?May I hang your coat in the closet, sir?The restaurant serves breakfast from 7 a.m. until 11.a.m.If you need anything, just call the reception. The number is 0.Room service is available from 6 a.

43、m.Hope youll enjoy your stay here.向客人介紹房間的設(shè)備向客人介紹房間的設(shè)備Suitcase standInternet socketSafeMinibarSinkShaverFridgeBed-head consoleDocumentation folder, hotel stationery常用方位介詞常用方位介詞On，over/aboveIn front of At the end of BetweenUnderIn(side)In the middle ofNext toOn the right/left ofTheres a bottle opener

44、 on the side of fridge.Over here is the remote controlTheres a small fridge under the mini bar.The button on the left is to control the TV.The button in the middle is for the radio.The knob turns it on or off.The knob is to switch between languages.The buttons are to control volume and tone, and to

45、move between channels.The buttons at the top are to access local tv stations/pay film channels為客人指路酒店設(shè)施的方位The tour desk is in the bobby.The beauty salon is on the second floor.The coffee shop is next to the lift.The restaurants at the end of the corridor.The health centres on your right.On the balco

46、ny At the end of corridorGo straight across the lobbyTurn left/right out of the liftGo straight out of the liftGo straight until the road forks. Take the left fork聽力聽力Go shopping in ShibuyaVisit Ueno ParkBuy souvenirs in Asakusa old quarterSpend time in Shiniuku ParkVisit the Imperial PalaceVisit th

47、e Bonsai VillageGo hiking in Chichibu Tama National ParkWatch a show at Kabuki-za Theatre.1.直走Go past (a building)Go down ( a road)Go through( a park )Go over/across (a bridge)2.轉(zhuǎn)彎走Turn left/rightTake the second left/rightFollow the road round to the left/right替客人傳話替客人傳話KEY WORDWe will inform him wh

48、en he comes.He asked me to tell you to 客人與前臺C: Good morning, sir. May I help you?G: Yes. I have a very important client coming between 9 and 9 :30 a.m. But I wont be in my room. When he comes, could you tell him tell him that Ill be in the coffee shop having breakfast?C: Are you a hotel guest?G: Yes

49、, I am staying in room 155. C: May I have your clients name, please.G: Its Jason of B.T Engineering.C: Thank you, sir. We will inform him when he comes. Until what time will you be in the coffee shop, sir?G: Until 10:00 a.m.C: I see, sir.來訪者與前臺來訪者與前臺J： Id like to meet Mr. Hahn in room 300, but he se

50、ems to be out. Do you know when he will be back?C: May I have your name, please?J: Its Dacanay of B.T Engineering.C: Just a moment, pleaseMr. Hahn will be in the coffee shop until 10:00 a.m. He asked us to tell you to meet him there.J: Thank you.C: You are welcome, sir.遞交包裹遞交包裹C： Good afternoon , si

51、r. May I help you?S: Id like this package to be delivered to Miss. Dickison in Room 108.C: Certainly, sir. Is there anything valuable or breakable in the package?S: No, theres isnt.C: I see, sir. Could you fill out this form, please? S: Here you are.C: Thank you. We will deliver it to he room when s

52、he arrives.C: Front Desk speaking. May I help you?D: This is Dickinson in Room 108. My message lamp is on. Is there something for me?C: Yes, maam. There is package for you from Mr. Smith. Shall we deliver it to your room?D: Please do.C: Certainly, maam. We will deliver it right away.Letters /email D

53、ear Reservation Manager: I would like to reserve a non-smoking room with a double bed and baby cot. I will arrive in Beijing on the third of October and stay until the eighth. An early reply would be appreciated. your sincerely. Francis Arnold Dear Mr. Arnold: Thank you for your email of August 20th

54、. We can offer you a non-smoking double room on the first floor with a view of the downtown shopping area from the 3rd of October to the 8th. Our rates are RMB 1000 per night. We will provide you with a baby cot at no extra charge. Kindly confirm your booking by fax or email since this is a busy per

55、iod of the year. Please find the attached brochure and tariff sheet giving you full details, and please do not hesitate to contact us if you need any additional information. Your sincerely, Mr. Lei Yao Reservation SupervisorDear Mr. Arnold: Thank you for your email of August 20th. Unfortunately, we

56、are fully booked for the period you mentioned. We hope that it will be possible to accommodate you in future. Please see the attached brochure and the tariff sheet. Please do not hesitate to contact us if you should delay your travel plans until November or later. Your sincerely, Mr. Lei Yao Reserva

57、tion Supervisor 總機(jī)：總機(jī)：TELEPHONE DESKTELEPHONE DESK 在現(xiàn)代化的酒店內(nèi)在現(xiàn)代化的酒店內(nèi)1.1.總機(jī)主任總機(jī)主任:Telephone Supervisor:Telephone Supervisor2.2.接線員：接線員：TelephonistTelephonist一、一、 接聽外線電話：接聽外線電話：1 1、 電話鈴響三聲接起，中英文清晰報電話鈴響三聲接起，中英文清晰報出酒店名稱：出酒店名稱：Sun Hotel, may I help you?Sun Hotel, may I help you? 2.2.為客人轉(zhuǎn)接電話為客人轉(zhuǎn)接電話 Ill put

58、 you through.Ill put you through. I am putting you through now. I am putting you through now. You are through. You are through.請求提供客人資料請求提供客人資料Is he a guest at the hotel?Is he a guest at the hotel? Could you give me his room number Could you give me his room number please?please? 請對方稍等請對方稍等： Could y

59、ou wait a moment while I put Could you wait a moment while I put you through, please?you through, please? Hold on ,please? Hold on ,please? 電話占線時電話占線時 Sorry , the line is busy .please Sorry , the line is busy .please call back later!call back later!The line is noisy/the voice is faint/The line is no

60、isy/the voice is faint/I I had crossed line, would you try had crossed line, would you try again later?again later?3.3.記錄電話留言記錄電話留言 說明客人不在房間說明客人不在房間 I am afraid theres no response.I am afraid theres no response. I am afraid theres no answer.I am afraid theres no answer. There is no reply from, no on