英語 定飛機(jī) 酒店 定座位 口語

1、La Lanterna Restaurant: Good evening, La Lanterna. May I help you?Shelly Jackson: Good evening. Id like to make a dinner reservation for this Friday, the 8th.La Lanterna Restaurant: Alright, just a moment please and Ill check our reservations book.Okay, how many people are there in your party?Shelly

2、 Jackson: Therell be six, four adults and two children.La Lanterna Restaurant: What time would you like the reservation for?Shelly Jackson: 6:30,please.La Lanterna Restaurant: Alright, and what is your name?Shelly Jackson: Its Shelly Jackson.La Lanterna Restaurant: OK, Ms. Jackson. So, thats a party

3、 reservation for six, Friday, the 8th at 6:30.Shelly Jackson: Yes, thats right. Thank you very much.La Lanterna Restaurant: Youre welcome. See you this Friday.1.Id like to make a dinner reservation for this Friday, the 8th.我想要訂這個(gè)星期五，也就是8號(hào)的晚餐位子。口語拓展 Id like to reserve a table for dinner for this Frid

4、ay, the 8th.Id like to book a table for dinner for this Friday, the 8th.我想要訂這個(gè)星期五， 8號(hào)的晚餐位子。預(yù)定的動(dòng)詞是reserve,所以reserve+某物品活著make a+某物品+reservation 都是表示預(yù)定的意思。例如：reserve a hotel-room /make a hotel room reservation預(yù)定旅館房間reserve a concert ticket/make a concert ticket reservation 預(yù)定演唱會(huì)門票2. Okay, how many peo

5、ple are there in your party? 沒問題，請(qǐng)問你們有幾位？語句功能 這里的party指的是你們這群人的意思?？谡Z拓展 how many people are there for the reservation? 請(qǐng)問預(yù)定幾位？For how many people? 請(qǐng)問有幾位？For how many? 請(qǐng)問有幾位？3. Alright, and what is your name? 好的，請(qǐng)問您的名字是？語句功能 一般正式一點(diǎn)的參訂還會(huì)要求預(yù)約的客人留下電話，以便在他們沒有在預(yù)訂時(shí)間出現(xiàn)時(shí)，口語先電話聯(lián)絡(luò)，再?zèng)Q定是否將預(yù)約卻小讓給別的客人。口語拓展 and the

6、reservation is under what name?and youd like to book the table under what name?請(qǐng)問要用誰的名字來預(yù)約呢？4. See you this Friday.期待您這個(gè)星期五的光臨。口語拓展 Look forward to seeing you this Friday.Look forward to your visit this Friday.期待您這個(gè)星期五的光臨。I want to fly to Hong Kong on October 30th.我要在10月30日飛往香港。I want to go economy.

7、我想要經(jīng)濟(jì)艙的票。Dragonair Flight KA621 leaves at 4:00 p.m.港龍航空公司KA621班機(jī)下午4:00起飛。情景會(huì)話：A: I want to fly to Hong Kong on October 30th.我要在10月30日飛往香港。B: I will just see what there is.我這就查一下有什么班機(jī)。A: I want to go economy, and I prefer the afternoon.我想要經(jīng)濟(jì)艙的票。另外我喜歡乘坐下午的班機(jī)。B: Dragonair Flight KA621 leaves at 4:00 p.

8、m.港龍航空公司KA621班機(jī)下午4:00起飛。 用法說明： 會(huì)話中Id like to book a flight to Beijing for Thursday the 25th. 意思是我要訂一張25號(hào)星期四去北京的飛機(jī)票。這兒的Id like: I would like, 也即I want。I want to go economy(我想要經(jīng)濟(jì)艙的票), 這句中的economy意為an economy class air ticket經(jīng)濟(jì)艙機(jī)票。 民航售票員需告知客人航空公司名稱，航班號(hào)及起飛時(shí)間，如Dragonair Flight KA621 leaves at 4:00 p.m. 港

9、龍航空公司KA621班機(jī)下午16:00起飛。 杭州蕭山國(guó)際機(jī)場(chǎng)離杭州市中心約50分鐘車程，因此客人可以坐shuttle或coach（民航班車）前往。 補(bǔ)充情景對(duì)話： A: Id like to book a flight to Beijing for Thursday the 25th.我要訂一張25號(hào)星期四去北京的飛機(jī)票。B: Ill have a look in the time-table for you.我就替你查一下時(shí)刻表。A: Ill need an economy class open return. 我要一張經(jīng)濟(jì)艙的不限時(shí)間的來回票B: China Eastern Airlin

10、e Flight MU5145 takes off at 12:10.中國(guó)東方航空公司MU5145 班機(jī)12:10起飛。 替換練習(xí)： 1I want to fly to Hong Kong on October 30th.我要在10月30日飛往香港。Beijing北京 October25thGuangzhou廣州 November 15thXian西安 December 2nd 2I want to go economy.我想要經(jīng)濟(jì)艙的票。a first-class ticket頭等艙票1.Do I have to make a reconfirmation? 我還要再確認(rèn)嗎？ 2.Is th

11、ere any earlier one? 還有更早一點(diǎn)的嗎？ 3.Could you tell me my reservation number, please? 請(qǐng)你告訴我我的預(yù)訂號(hào)碼好嗎？ 4.Could you change my flight date from London to Tokyo? 請(qǐng)你更改一下從倫敦到東京的班機(jī)日期好嗎？ 5.May I reconfirm my flight? 我可以確認(rèn)我的班機(jī)嗎？ 6.Are they all non-reserved seats? 他們?nèi)坎活A(yù)訂的嗎？ 7.Do I have to reserve a seat? 我一定要預(yù)訂座位

12、嗎？ 8.May I see a timetable? 我可以看時(shí)刻表嗎？ 9.How long will I have to wait? 我要等多久呢？ 10.Do you have any other flights? 你們有其他航班么？ 11.When would you like to leave? 你準(zhǔn)備什么時(shí)候啟程？ 12.Can I reconfirm by phone? 我能電話確認(rèn)嗎？ 13.Where can I make a reservation? 我到哪里可以預(yù)訂？ 14.Is this a daily flight? 這是每日航班嗎？預(yù)定酒店：Dear Sir/Ma

13、dam, I would like to book a double room for the month of August 2002. I need an air-conditioned room with bath and shower which faces the sea. I should be grateful if you would confirm my booking as soon as possible. Please give me an indication of your rates per night including full board. Should y

14、ou have no vacancies please could you give me the address of a suitable hotel in your area? Yours faithfully, Jennifer O'Brian Useful phrases 常用句型I would like to book . I am looking for a suitable hotel near the station. to book/to reserve Have you reserved seats for the concert? to hire a car I

15、 would require . I would be grateful . Could you supply me with a warm blanket? for the week/month of . for three weeks from 14th May for this/coming/next month from 20th July onwards a room with bath and shower a room with a child's bed a room with bath and shower an air-conditioned room a room

16、 which faces the sea I would be grateful if you would confirm this reservation. Please answer as soon as possible. I would be grateful for an indication of your rates. - including full board - including half board - breakfast/evening meal Bed & Breakfast Should you have no vacancies . to book a

17、room at the Sea Hotel1) The guest旅客： Have you got a single room for tonight? 今晚還有單人間嗎？ I'd like to stay in a double room. 我想要一個(gè)雙人間。 Do all the rooms have air-conditioning? 所有的房間都有空調(diào)嗎？ Is breakfast included? 包含早餐嗎？ When do you serve breakfast? 什么時(shí)候提供早餐？ Could you give me a call at 7 tomorrow morn

18、ing, please? 明天早上7點(diǎn)給我一個(gè)電話，好嗎？ I'd like to pay in cash/by credit card/by traveller's cheque. 我想通過現(xiàn)金支付/信用卡支付/旅行支票支付。 2) The receptionist 服務(wù)員： Hello, can I help you? 你好，請(qǐng)問需要什么服務(wù)？ Would you like a room with a bath or a shower? 你想要一個(gè)帶浴缸的房間還是帶淋浴的？How long would you like to stay at our hotel? 請(qǐng)問你要在

19、我們旅店住多久？ How would you like to pay? 您要通過什么方式支付？ Your room in on the second floor on the right. 您的房間在二層右側(cè)。 Sorry, we're fully booked for tonight. Sorry, we are full up. 不好意思，我們的客房滿了。 Is there anything else I can do for you? 還有什么需要幫忙？ 其他常用句子：Hello. My name is . I'm 15 and I come from

20、 England. 您好，我叫我15歲，來自于英格蘭。 I booked a room two weeks ago. 兩周之前我定了一個(gè)房間。 I need a single room. 我需要一個(gè)單人間。 There must be a bath, telephone and TV in the room. 房間里要有浴缸、電話和電視。 When do you serve breakfast? 什么時(shí)候提供早餐？ How much is the room per day? 每天多少前一間？ My room is on the second floor. 我的房間在二樓。 Can I have

21、 the bill, please? 請(qǐng)問能給我發(fā)票嗎？ Can I have a room again next month?我還能定一個(gè)下個(gè)月的房間嗎？Front Desk: Royal Hotel, can I help you?前臺(tái)：皇家酒店，我能為您服務(wù)嗎？John: Yes. I need a room for three days from May 2 to May 4. Do you have any vacancies?約翰：我想訂一個(gè)房間，五月2號(hào)到4號(hào)，請(qǐng)問你們還有空房嗎？Front Desk: Yes, we have. What kind of room would

22、you like?前臺(tái)：還有空房。您需要什么樣的房間？John: I'd like a suite with an ocean view, please.約翰：我想要一個(gè)可以看到海景的套房。Front Desk: No problem, sir.前臺(tái)：沒問題，先生。John: How much will that be?約翰：價(jià)格如何？Front Desk: It's RMB 400 per night.前臺(tái)：每晚400元。John: That's a little high. I'm told your hotel is offering a discount

23、 now.約翰：價(jià)格有點(diǎn)高。我聽說你們酒店正在打折。Front Desk: Yes, we were, but the offer ended yesterday. I'm sorry.前臺(tái)：是的，但打折期昨天就結(jié)束了。很抱歉。John: Oh, I see. Then do you have anything less expensive?約翰：我明白了。那么你們是否還有其他便宜一點(diǎn)的套房？Front Desk: No, sir. This is the least expensive suite we have at the moment.前臺(tái)：沒有了，先生。到目前為止，這是最便宜

24、的套房。John: OK, I'll take it. By the way, does the price include breakfast?約翰：那好吧，我就預(yù)定它了。順便問一下，房?jī)r(jià)是否包括早餐？Front Desk: Yes, it does. Now could I have your name, please?前臺(tái)：是的，包括早餐。現(xiàn)在我能問一下您的名字嗎？John: My name is John Deep.約翰：我叫John Deep。Front Desk: Would you kindly spell that for me?前臺(tái)：您能拼一下嗎？John: That

25、 is J-o-h-n D-e-e-p.約翰：J-o-h-n D-e-e-p.Front Desk: Thank you. How many nights would you like to stay?前臺(tái)：謝謝。另外您預(yù)計(jì)在此停留多久？John: Three nights, from May 2 .約翰：三天，五月2號(hào)開始。Front Desk: Certainly, sir. Our check-in time is after 1:00pm. We look forward to seeing you.前臺(tái)：好的。我們的登記時(shí)間是在下午一點(diǎn)鐘之后。靜候您的光臨。John: Thank y

26、ou.約翰：謝謝。(A是你,B是外國(guó)人)A:Welcome to our hotel歡迎光臨。A:So you have got altogether four pieces of baggage？您一共帶了4件行李，是不是？B:Let me have a check again讓我再看一下。A:The Reception Desk is straight ahead接待處就在前面。A:After you, please你先請(qǐng)。B:Excuse me， where can I buy some cigarettes？勞駕。我到哪兒可買到香煙？A:There is a shop on the g

27、round floor一樓有個(gè)商店。A:It sells both Chinese and foreign cigarettes在那兒可買到中國(guó)香煙和外國(guó)香煙。B:Can I also get some souvenirs there？也可以買到紀(jì)念品嗎？A:There is a counter selling all kinds of souvenirs有個(gè)柜臺(tái)出售各種各樣的紀(jì)念品。B:Excuse me，where is the restaurant？勞駕，請(qǐng)問飯廳在哪兒？A:We have Chinese restaurant and a westernstyle restaurantW

28、hich one do you prefer？我們有中餐廳和西餐廳，你愿意去哪個(gè)？B:I'd like to try some Chinese food today今天我想嘗嘗中國(guó)菜。1.Do I have to make a reconfirmation?我還要再確認(rèn)嗎？2.Is there any earlier one?還有更早一點(diǎn)的嗎？3.Could you tell me my reservation number, please?請(qǐng)你告訴我我的預(yù)訂號(hào)碼好嗎？4.Could you change my flight date from London to Tokyo?請(qǐng)你更改

29、一下從倫敦到東京的班機(jī)日期好嗎？5.May I reconfirm my flight?我可以確認(rèn)我的班機(jī)嗎？6.Are they all non-reserved seats?他們?nèi)坎活A(yù)訂的嗎？7.Do I have to reserve a seat?我一定要預(yù)訂座位嗎？8.May I see a timetable?我可以看時(shí)刻表嗎？9.How long will I have to wait?我要等多久呢？10.Do you have any other flights?你們有其他航班么？11.When would you like to leave?你準(zhǔn)備什么時(shí)候啟程？12.Can

30、 I reconfirm by phone?我能電話確認(rèn)嗎？13.Where can I make a reservation?我到哪里可以預(yù)訂？14.Is this a daily flight?這是每日航班嗎？1 Do I have to make a reconfirmation? 我還要再確認(rèn)嗎？ 2 Is there any earlier one?還有更早一點(diǎn)的嗎？ 3 Could you tell me my reservation number, please?請(qǐng)你告訴我我的預(yù)訂號(hào)碼好嗎？ 4 Can I get a seat for todays 7:00 a.m. trai

31、n? 我可以買到今天上午7點(diǎn)的火車座位嗎？ 5 Could you change my flight date from London to Tokyo? 請(qǐng)你更改一下從倫敦到東京的班機(jī)日 期好嗎？ 6 Is there any discount for the USA Railpass? 火車通行證有折扣嗎？ 7 May I reconfirm my flight? 我可以確認(rèn)我的班機(jī)嗎？ 8 Are they all non-reserved seats? 他們?nèi)坎活A(yù)訂的嗎？ 9 Do I have to reserve a seat? 我一定要預(yù)訂座位嗎？ 10 May I see a

32、 timetable?我可以看時(shí)刻表嗎？11 How long will I have to wait? 我要等多久呢？ 12 Which would you prefer, a smoking seat or a non-smoking seat? 你喜歡哪種，吸煙座還是禁煙座呢？ 13 Do you have any other flights? 你們有其他航班么？14 When would you like to leave? 你準(zhǔn)備什么時(shí)候啟程？15 Can I reconfirm by phone?我能電話確認(rèn)嗎？ 16 Where can I make a reservation?

33、 我到哪里可以預(yù)訂？ 17 Do I need a reservation for the dining car? 我需要預(yù)訂餐車嗎？ 18 How many more minutes will it take for the train to arrive?火車還要多少分鐘就要到達(dá)呢？ 19 Is this a daily flight?這是每日航班嗎？ 20 Excuse me. May I get by? 對(duì)不起，我可以上車嗎？ 1 Do I have to make a reconfirmation? 我還要再確認(rèn)嗎？ 2 Is there any earlier one?還有更早一點(diǎn)

34、的嗎？ 3 Could you tell me my reservation number, please?請(qǐng)你告訴我我的預(yù)訂號(hào)碼好嗎？ 4 Can I get a seat for todays 7:00 a.m. train? 我可以買到今天上午7點(diǎn)的火車座位嗎？ 5 Could you change my flight date from London to Tokyo? 請(qǐng)你更改一下從倫敦到東京的班機(jī)日 期好嗎？ 6 Is there any discount for the USA Railpass? 火車通行證有折扣嗎？ 7 May I reconfirm my flight? 我

35、可以確認(rèn)我的班機(jī)嗎？ 8 Are they all non-reserved seats? 他們?nèi)坎活A(yù)訂的嗎？ 9 Do I have to reserve a seat? 我一定要預(yù)訂座位嗎？ 10 May I see a timetable?我可以看時(shí)刻表嗎？在酒店里所使用的英語會(huì)話，基本上是屬于商業(yè)英語，與日常生活會(huì)話中所使用的英語略有不同，較注重禮節(jié)。正式英語通常會(huì)讓人誤解為極艱深的英語，其實(shí)，只要套用一定格式的句子和單詞，就可以了。例如： 非正式英語 正式英語 Whats your name? May I have your name? 您貴姓？ 請(qǐng)問您貴姓大名？ Do you w

36、ant some tea? Could you like some tea? 您要喝茶嗎？ 請(qǐng)問您想喝茶嗎？ Over here, please. Could you come this way please? 這邊請(qǐng)。 請(qǐng)您往這邊走好嗎？ * 不要說OK, Sure, Yeah等等，而要說Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不適合在酒店中使用。 * 別說“I dont know.”回答“不知道”是非常不禮貌的說法。 可以說“just a moment, please. Ill check that for you.” （請(qǐng)稍候，我來幫您確認(rèn)）

37、，然后請(qǐng)有能力處理的人前來協(xié)助。 * 對(duì)男性客人，尊稱為Sir; 面對(duì)女性客人時(shí)尊稱為Ms. 在招呼客人時(shí)，最好說“Excuse me, Sir(Ms)”, 不要直接稱呼Mr.或Ms. 至于稱呼小孩，可以直接使用Excuse me，但是不可以直接稱呼boy或girl. * 正視對(duì)方的眼睛，以顯示出你的信心和誠(chéng)意。但必須注意，注視對(duì)方的眼睛，并不是無理地盯著對(duì)方看。* 在面對(duì)語言不通的外籍人士時(shí)，一定要多加利用手勢(shì)和肢體語言。但是使用手勢(shì)時(shí)要特別小心，因?yàn)閷?duì)于不同國(guó)家、民族而言，手勢(shì)的意義也大不相同。 二.基本待客英語 （一）在正式的英語表現(xiàn)里，疑問基本句型可分為下列四種： 1. May I 2

38、. Could you 3. Would you 4. Shall I ? 只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。 1 自己要做什么事時(shí)，就使用May I May I have your name, please? 請(qǐng)問尊姓大名 May I have your check-out time, please? 請(qǐng)問您什么時(shí)候結(jié)帳離開？ May I see your passport, please? 請(qǐng)讓我看一下您的護(hù)照好嗎？ May I know your nationality, please? 請(qǐng)問您的國(guó)籍是什么？ 2 麻煩客人時(shí)，可使用Could you Could y

39、ou fill out the form, please? 請(qǐng)您填寫這張表格好嗎？ Could you write that down, please? 請(qǐng)您寫下來好嗎？ Could you draft the fax, please? 請(qǐng)您寫下傳真的草稿好嗎？ Could you hold the line, please? 請(qǐng)不要掛電話好嗎？ 3 詢問客人的喜好或是做什么時(shí)，可使用Would you Would you like tea or coffee? 請(qǐng)問您要喝茶還是咖啡？Would you like to take a taxi? 請(qǐng)問您要搭計(jì)程車嗎？ Would you min

40、d sitting here? 請(qǐng)問您介意坐在這里嗎？ * 只要在疑問詞后加“Would you ”，就可以提出大部分的詢問。 When would you like to visit Kunshan? 請(qǐng)問您想要何時(shí)參觀昆山？ When would you like to have lunch? 請(qǐng)問您想在哪里用餐？ What time would you like to eat? 請(qǐng)問您想何時(shí)用餐？ Who would you like to contact? 請(qǐng)問您想和誰聯(lián)絡(luò)？ Which kind of room would you prefer? 請(qǐng)問您喜歡哪一種房間？ How wo

41、uld you like to settle your bill? 請(qǐng)問您的賬單如何處理？ How long would you like to stay? 請(qǐng)問您要逗留多久？ How many tickets would you like to buy? 請(qǐng)問您要買幾張票？ 4 在提供建議協(xié)助、征求意見時(shí)，可使用Shall I 或Would you like me to do ? Shall I draw the curtains? 請(qǐng)問需要我把窗簾拉上嗎？ Shall I draw you a map? 請(qǐng)問要我為您畫一張地圖嗎？ Shall I make the reservation

42、for you? 請(qǐng)問要我為您安排預(yù)約嗎？ （二）招呼語 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六點(diǎn)以前) Good evening. (用于下午六點(diǎn)過后) 在這些招呼語的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，請(qǐng)問您要退房嗎？ Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，歡迎光臨麗嘉酒店 Good evening, Ms. May I help you? 晚上好，小姐，請(qǐng)問我能為您服務(wù)嗎？ 后面也可以

43、接上自己酒店名稱、部門名稱，如： Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。這里是服務(wù)臺(tái)，請(qǐng)問您需要服務(wù)嗎？ （三）回答 1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。 2.請(qǐng)對(duì)方再等一會(huì)兒 Just a moment, please. 請(qǐng)稍等。 Thank you for waiting. 您久等了，先生。 I am very sorry to have kept you waiting. 很抱歉讓您久等了。 Could you wait a l

44、ittle longer, please? 請(qǐng)您稍候好嗎？ 3.要麻煩客人或是拒絕客人的要求時(shí) 拒絕客人時(shí)，不要一口回絕說“No.”，要委婉一些。 I am afraid I cant do that. 不好意思，我恐怕沒辦法那樣做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻煩讓我過一下。 4.道歉 如果是自己的錯(cuò)就說“I am sorry.”; 如果是公司的錯(cuò)，就說：“We are sorry.”。 I am very sorry for the delay. 很抱歉延誤了時(shí)間 I am very sorry for the inconven

45、ience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 為這個(gè)錯(cuò)誤我深致歉意。 5.客人對(duì)自己說“Thank you.”時(shí)回答 You are welcome. 不客氣。 Thank you, sir. 謝謝您，先生。 Thank you very much. 非常感謝您。 6.交給客人某些東西時(shí)，可以說 Here you are. 您要的東西在這里。 Here is your room key. 這是您的房間鑰匙。 Here it is. 這是您的東西。 7 當(dāng)客人準(zhǔn)備離開時(shí)，可以說： Have a nice day. 祝您有

46、美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次見到您。 Thank you for staying with us. 謝謝光臨。 8當(dāng)客人的英語難以理解時(shí)面對(duì)客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向?qū)Ψ秸f“Just a moment, please.”, 然后請(qǐng)求他人協(xié)助。 Pardon? 對(duì)不起？ Pardon me? 對(duì)不起？ I beg your pardon? 對(duì)不起請(qǐng)?jiān)僬f一遍好嗎？ Could you repeat th

47、at, please? 請(qǐng)您重復(fù)一遍好嗎？ 若是不敢肯定對(duì)方所說的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如： Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是說您丟了房間的鑰匙？ 電話英語的應(yīng)對(duì) 1 接電話時(shí)不可以簡(jiǎn)單地回答“Hello”,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。例如： “Hello, this is Information Desk.” 您好，這里是問詢處。 “Information Desk speaking. May I help you?” 問詢處，請(qǐng)問您要服務(wù)嗎? 2.打錯(cuò)電話時(shí) 如果是外線打錯(cuò)時(shí)，可以回答： I am afraid you have the wrong number. 不好意思，您打錯(cuò)電話了。 This is the LI JIA Hotel, 2234