QIP V2.0介紹

1、Presentation of the QIP V2.0QIP V2.0介紹介紹Manufacturing Performance Assessment生產(chǎn)績效評估生產(chǎn)績效評估May 20132INTRODUCTION 介介紹紹ContentsEVALUATION WORKSHEET& SCORING MATRIX 評評價(jià)工作表價(jià)工作表 & 打分矩打分矩陣陣EVALUATIONPROCESS 評評價(jià)價(jià)過過程程REQUIREMENTSOVERVIEW 要求要求預(yù)覽預(yù)覽EXAMPLES OFSCORING 打分打分實(shí)實(shí)例例3INTRODUCTION 介介紹紹Assessment t

2、ools Present Situation 評估工具評估工具 現(xiàn)狀現(xiàn)狀4Enterprise PerformanceChecklist& Process audit5Main Specifications 主要說明主要說明(1/2)The key principles 關(guān)鍵原則關(guān)鍵原則 One single assessment referential 3 differents tools 一個(gè)審核標(biāo)準(zhǔn) - 3個(gè)不同的工具92 Requirements76 / 92 Requirements59 / 92 Requirements50 / 92 RequirementsCertifi

3、cation認(rèn)證認(rèn)證6Main Specifications 主要說明主要說明(2/2)Common characteristics 共同的特性共同的特性 which can be used on every manufacturing site & every process ，可以用在所有的生產(chǎn)現(xiàn)場，可以用在所有的生產(chǎn)現(xiàn)場&生產(chǎn)過程生產(chǎn)過程 Evaluation covers the entire manufacturing scope () 審核覆蓋了整個(gè)生產(chǎn)領(lǐng)域（審核覆蓋了整個(gè)生產(chǎn)領(lǐng)域（）What is the difference between ISO/TS and

4、 QIP V2.0 ? ISO/TS is the high level review performed by an independent 3rd party.QIP V2.0 is a much closer look performed by the Customer.GM & PSA check on the shop floor how systems are being used whereas ISO/TS checks that there are Quality Systems in place.ISO/TS 和和QIP V2.0的區(qū)別是什么？的區(qū)別是什么？ISO/

5、TS是由獨(dú)立的第三方做的高水平的審核QIP V2.0是客戶做的更加細(xì)致的審核GM&PSA在車間水平檢查體系是如何運(yùn)行的而ISO/TS則是檢查現(xiàn)場是否有質(zhì)量體系Part & Process零件零件&過程過程Project項(xiàng)目項(xiàng)目ManufacturingSystem生產(chǎn)體系生產(chǎn)體系 The new tool to replace the Assessment 代替QIP V1.0的新工具 associated with an 有相關(guān)的 Scope: 范圍：范圍：Purpose 目的目的: Evaluate the of processes on site: Manufac

6、turing System requirements are fully met and work effectively 審核工廠 的過程：生產(chǎn)體系要求全部滿足并且有效運(yùn)行Drive the (identification of weak points & axes of improvement) 促進(jìn)（識(shí)別薄弱環(huán)節(jié)& 改善重心） Operational Requirements 操作操作要求要求Maximum duration of the evaluation on site: 審核最長不超過： can be done by supplier himself 供應(yīng)商做 t

7、o integrate the impact of the events in the relationship ，考慮突發(fā)的問題776 / 92 Requirements76 / 76Nb of Requirements要求數(shù)目0 / 70 / 9859 / 92 Requirements The new tool to replace the 代替的新工具 Scope: 范圍：范圍：Purpose 目的目的: Evaluate the Basics are in place審核質(zhì)量基礎(chǔ)達(dá)到At the beginning of a project, evaluate the on supp

8、lier site 項(xiàng)目開始階段，在供應(yīng)商現(xiàn)場評估其的有效性 Operational Requirements 操作要求操作要求Maximum duration of the evaluation on site: 審核時(shí)間：Self-assessment by supplier before evaluation: 審核之前由供應(yīng)商做自評：48 / 76Nb of Requirements7 / 74 / 9Project項(xiàng)目項(xiàng)目949 / 92 Requirements Scope: 范圍：范圍：Purpose 目的目的: At the end of a project, of the p

9、rocess: Parts & Process controls are in place to ensure final product quality 項(xiàng)目結(jié)束階段，：有零件&產(chǎn)品控制，確保成品質(zhì)量During mass production phase after major issues, 在現(xiàn)生產(chǎn)發(fā)生重大問題后， Operational Requirements 操作要求操作要求Maximum duration of the evaluation on site: 現(xiàn)場審核最長不超過：Self-assessment by supplier before evaluat

10、ion: 審核之前供應(yīng)商要自評：41 / 76Nb of Requirements0 / 79 / 910One Single assessment referential 唯一一個(gè)審核標(biāo)準(zhǔn)唯一一個(gè)審核標(biāo)準(zhǔn) (same requirements) used for all the 3 types of audit 3種審核使用（同樣的要求） of suppliers manufacturing system via audits 通過審核對供應(yīng)商的生產(chǎn)體系作 All the audit results affect to Bidlist performance (supplier plant

11、scoring)ManufacturingSystem生產(chǎn)體系生產(chǎn)體系Project項(xiàng)目項(xiàng)目 Part & Process 產(chǎn)品產(chǎn)品&過程過程41948776Bidlist (supplier plant scoring)Bidlist(供應(yīng)商工廠得分)411BIDLIST Vision (Supplier Plant Scoring) Bidlist愿愿景（供應(yīng)商工廠得分）景（供應(yīng)商工廠得分）Details of impacts (implemented in 2014) 詳細(xì)影響（詳細(xì)影響（2014年實(shí)施）年實(shí)施）Points deduction扣分扣分 Certified

12、 (QSB+ Pass Green: Score 85%) Waiver and Not Applicable認(rèn)證（QSB+通過通過 - 綠：綠：得分85%）棄權(quán)或不適用 Not Certified (not evaluated or QSB+ failed Red: Score 紅：紅：得分 85% with no red key element 最終結(jié)果最終結(jié)果85%，沒有紅色關(guān)鍵要素，沒有紅色關(guān)鍵要素 Note: Self-assessment can be refused if the scoring is not robust (important gap between custo

13、mer evaluation & supplier self-ass.) 注意：如果得分不可靠，自評結(jié)果會(huì)被回絕（供應(yīng)商自評注意：如果得分不可靠，自評結(jié)果會(huì)被回絕（供應(yīng)商自評&客戶評審之間差距很大）客戶評審之間差距很大）19 Training 培訓(xùn)培訓(xùn)Intent 目的Understand Audit Requirements & expectations 理解QSB+的要求，期望Review & implement examples to supplier system檢查，并對供應(yīng)商體系建立標(biāo)桿Process 過程Supplier self-training

14、 based on QIP V2.0 material package供應(yīng)商根據(jù)QIP V2.0文件包做自培訓(xùn)Service provider training (approved 3rd party) Available in 2014 第三方服務(wù)機(jī)構(gòu)進(jìn)行培訓(xùn)（認(rèn)證的第三方服務(wù)機(jī)構(gòu)） - 2014年實(shí)施年實(shí)施 Complete Action Plan 完整的行動(dòng)計(jì)劃完整的行動(dòng)計(jì)劃Intent 目的Cover Gap between supplier current system & QIP V2.0 requirements. 覆蓋供應(yīng)商當(dāng)前體系和QIP V2.0要求之間的差距Bas

15、e for close follow up of implementation 跟蹤實(shí)施情況Process 過程Maximum leadtime for full implementation is 完整的實(shí)施時(shí)間最多6In due dates it needs to be considered that system has to operate, not only implemented 在期限內(nèi)，要考慮到，體系不只是建立了還要正常運(yùn)行Hint 注意事項(xiàng)Verify action plan after receiving (actions definition, due dates are

16、 realistic) 收到行動(dòng)計(jì)劃后進(jìn)行檢查（行動(dòng)定義，期限合理可行）Organize regular calls for checking completion of action plan and guide supplier to right direction 經(jīng)常電話溝通了解行動(dòng)計(jì)劃的完成情況并給供應(yīng)商正確的指導(dǎo)20 Intent 目的目的On-site customer assessment to verify that all the Requirements are met 客戶現(xiàn)場評估，檢查是否所有要求都滿足Result in Certified status for ne

17、xt 3 years 有效期3年的認(rèn)證狀態(tài)Process 過程過程It can be done auditor () 只能是（）Maximum 1.5 - 2 days assessment 時(shí)間最長1.5-2天Result is reported out in the Audit Sheet 在QSB+審核表中記錄結(jié)果21 Intent 目的目的To ensure that QIP v2.0 system works after audit 確保審核之后，QIP v2.0體系正常運(yùn)行To ensure awareness of QIP v2.0 requirement in case of

18、new staff 確保新員工了解QSB+的要求Process 過程過程Supplier need to send self-assessment with associated action plan 供應(yīng)商要發(fā)送自評結(jié)果，附帶行動(dòng)計(jì)劃after initial certification, 初次認(rèn)證后 (Plant manager, Quality Manager or Operation Manager) or repeat Quality issue. （工廠經(jīng)理，質(zhì)量經(jīng)理或者生產(chǎn)經(jīng)理）或出現(xiàn)重復(fù)的質(zhì)量問題If self-assessment is missed to submit,

19、certification can be revoked 如果未能提交自評結(jié)果，認(rèn)證可能會(huì)被吊銷If PCPA meanwhile performed, not necessarily need to submit self-assessment 如果期間做了PCPA，自評提交不是必須的。22 Intent 目的目的To complete all certification process to ensure that QIP V2.0 system is operating and work effectively again 完成整個(gè)認(rèn)證過程，保證QIP V2.0體系有效運(yùn)行Process

20、 過程過程In case of major issue, repetitive failed PCPA or degradation of supplier performance, SD site initiate revoke process with agreement of management 如發(fā)生重大問題，如PCPA反復(fù)不通過或者供應(yīng)商績效惡化，在征得管理層同意后，SQD啟動(dòng)認(rèn)證吊銷過程According to vision, audit result will have on-line link with Bidlist 我們的愿景是，審核結(jié)果同Bidlist聯(lián)系起來。23EV

21、ALUATION WORKSHEET& SCORING MATRIX 評評價(jià)工作表價(jià)工作表&打分打分矩矩陣陣 Instructions 說明Description of usage of QIP questionnaire. QIP調(diào)查表介紹 QSB+ process QSB+過程Special instruction for QSB+ evaluation. QSB+的特殊說明 Glossary 術(shù)語表Complete list of abbreviations used in audit list. 審核清單中的縮寫清單 Header 表頭Input of basic in

22、formation and selection of audit scope. 基本信息的輸入和審核類型的選擇 Summary 總結(jié)Result of audit/self assessment calculated automatically. 審核/自評結(jié)果的自動(dòng)計(jì)算 Audit 審核Common questionnaire list. 通用問卷表 Action plan 行動(dòng)計(jì)劃Supplier action plan to close gaps identified during self assessment or audit. 供應(yīng)商為關(guān)閉審核或自評中發(fā)現(xiàn)的問題而制定的行動(dòng)計(jì)劃 C

23、hange request 更改申請Proposal for changes/suggestions to be considered for next review 更改/建議反饋單2425General DefinitionSummary of the intent of requirement要求的概述要求的概述Detailed deployment of Requirement in bullet pointsSupplier has to operate a system to meet listed expectations分條詳細(xì)說明分條詳細(xì)說明“要求要求”。供應(yīng)商必須運(yùn)行某個(gè)體

24、系來。供應(yīng)商必須運(yùn)行某個(gè)體系來達(dá)到列出的標(biāo)準(zhǔn)達(dá)到列出的標(biāo)準(zhǔn)Auditor hints and techniques how and what need to be checked besides Criteria of Requirement審核員注意事項(xiàng)和技巧審核員注意事項(xiàng)和技巧 - 除除“要要求標(biāo)準(zhǔn)求標(biāo)準(zhǔn)”之外還需要審核什么和之外還需要審核什么和怎樣怎樣審核審核Two types of Criteria of the Requirement are identified: 要求中包含要求中包含2種標(biāo)準(zhǔn)種標(biāo)準(zhǔn)basic criteria are identified with , cover

25、 basic key requirements additional criteria are identified with unbold type, cover additional requirements . 附加要求為附加要求為非粗體字，涵蓋了附加要求非粗體字，涵蓋了附加要求（推薦的最佳實(shí)踐）（推薦的最佳實(shí)踐）Furthermore it is used for collecting evidences and setting up scoring 另外，還用作另外，還用作收集收集證據(jù)和設(shè)置打分證據(jù)和設(shè)置打分ItemRequirement 要求要求Criteria of Requir

26、ement 要求標(biāo)準(zhǔn)要求標(biāo)準(zhǔn)Look for 查找查找Fast Response FR1Daily leadership meeting held with cross-functional, multilevel attendees to address significant external and internal concerns.1) There is a daily Fast Response (FR) meeting with cross-functional attendees and led by manufacturing.2) The FR meeting is a c

27、ommunication meeting and a precise timing is respected.3) All the significant external and internal issues are addressed.4) Natural owners are assigned to problems, next report out date is assigned.5) Take into account the production forecast and the quantity produced.6) Safety and near miss acciden

28、t issues are reported out.Attend FR meeting. Observe:- lead by manufacturing with cross -functional attendees,- how leader controls the FR meeting (keep timing max 10-20 minutes, focus on subject, not going to the details.),- environment is suitable (everyone can hear and see the meeting),- how issu

29、es reported out.- Problem Solving report format is used for report out and document the status of the issue. Axiom #1: all your activities & your standards 所有的活動(dòng) & 按標(biāo)準(zhǔn)實(shí)施 Axiom #2: your real effectiveness to achieve customer expectations & it 真實(shí)的有效性，滿足客戶期望& 進(jìn)行2627Quality manuals Proce

30、dures質(zhì)量手冊程序質(zhì)量手冊程序Work Instructions 作業(yè)指導(dǎo)書Guides 指南Flowchart 流程圖Requirements要求Implementation scoringEffectiveness scoringProcessMetrics過程指標(biāo)ResultMetrics結(jié)果指標(biāo)To evaluate standardization and implementation of requirement評價(jià)要求的評價(jià)要求的實(shí)施和實(shí)施和標(biāo)準(zhǔn)化標(biāo)準(zhǔn)化情況情況To evaluate real effectiveness to achieve customer expectat

31、ion and continous improvement評價(jià)評價(jià)滿足客戶期望和滿足客戶期望和持續(xù)改善的有效性持續(xù)改善的有效性28Key Element #1Key Element #2Implementation scoring of each individual requirement 每項(xiàng)要求的實(shí)施得分Effectiveness scoring at the end of each key element 每個(gè)關(guān)鍵要素最后的有效性得分29Implementation scoringPtsElement Scoring 要素得分要素得分0No basic criteria are in

32、place. 沒有落實(shí)任何評價(jià)標(biāo)準(zhǔn)沒有落實(shí)任何評價(jià)標(biāo)準(zhǔn)1Several basic criteria are not in place. 一些基本標(biāo)準(zhǔn)沒有實(shí)施一些基本標(biāo)準(zhǔn)沒有實(shí)施2Majority of basic criteria are in place and followed。 Or basic criteria are not in place or followed at all areas of company. 大部分的基礎(chǔ)標(biāo)準(zhǔn)建立并遵守?；蛘呋A(chǔ)標(biāo)準(zhǔn)沒有在公司所有的區(qū)域建立或遵守大部分的基礎(chǔ)標(biāo)準(zhǔn)建立并遵守?；蛘呋A(chǔ)標(biāo)準(zhǔn)沒有在公司所有的區(qū)域建立或遵守3All basic cri

33、teria are in place but not followed at each job or all the timeOr additional criteria which have impact to the customer are not in place or followed所有的基礎(chǔ)標(biāo)準(zhǔn)建立了但是沒有在每個(gè)工位或者沒有時(shí)刻遵守?；蛘邔蛻粲杏绊懙母郊訕?biāo)準(zhǔn)沒有建立或遵守所有的基礎(chǔ)標(biāo)準(zhǔn)建立了但是沒有在每個(gè)工位或者沒有時(shí)刻遵守。或者對客戶有影響的附加標(biāo)準(zhǔn)沒有建立或遵守4All basic criteria and additional criteria which may ha

34、ve impact to the customer are in place and followed所有可能對客戶有影響的基礎(chǔ)和附加標(biāo)準(zhǔn)都建立并遵守所有可能對客戶有影響的基礎(chǔ)和附加標(biāo)準(zhǔn)都建立并遵守NRNot Reviewed: Requirement not audited at this time (Not part of audit scope, Training Required, Follow-Up Required). Plan to review in future. Give future review date in Comment box. 未審核：該項(xiàng)要求本次未審核（不再

35、審核范圍內(nèi)，需要培訓(xùn)，需要跟蹤）。做以后的審核計(jì)劃，在意見欄中給出計(jì)劃審核日期NANot Applicable: Question does not apply and not calculated to overall result. Note to explain why question is not applicable is needed in Comment box. 不適用：問題不適用并且不計(jì)入總體結(jié)果中。需要在評價(jià)欄中解釋為什么問題不適用 Fast Response fully implemented, but there are several long lasting cu

36、stomer complaints, 全面實(shí)施快速反映，但是存在一些全面實(shí)施快速反映，但是存在一些長期的客戶抱怨長期的客戶抱怨 Non-conforming materials are controlled, but operating with high scrap rate without any improvement activities, 不合格材料受控，但是實(shí)際操作中不合格材料受控，但是實(shí)際操作中報(bào)廢率較高報(bào)廢率較高且沒有改進(jìn)且沒有改進(jìn)行動(dòng)行動(dòng) LPA is performed in all level according to schedule , concerns docume

37、nted and action defined, but there are lots of repetitive finding on LPA 所有層次人員按計(jì)劃實(shí)施所有層次人員按計(jì)劃實(shí)施LPA,問題記錄，制定了行動(dòng)計(jì)劃問題記錄，制定了行動(dòng)計(jì)劃,但是在但是在LPA中發(fā)現(xiàn)中發(fā)現(xiàn)很多很多的的反復(fù)反復(fù)問問題題System is in place, but not working effectively!體系建立了，但是運(yùn)行效率低體系建立了，但是運(yùn)行效率低303131 the Key notions 主要概念主要概念Effectiveness is evaluated through a speci

38、fic requirement at the end of each section 通過每段結(jié)尾的特殊要求來評估有效性通過每段結(jié)尾的特殊要求來評估有效性Effectiveness scoringLPA effectiveness are continuously monitored and analysed via LPA results1) Tracking of audit results with visualization to share status on affected area (nb of non conformances per LPA, pareto of non c

39、onformances, repetitive findings, nb of customer issues caused by non respect of standardized work - it should have been found by LPA).2) Tracking of keeping audit schedule & e f f e c t i v e n e s s o f a c t i o n p l a n implementation(average ti m e to treat deviations/effectiveness).PtsEff

40、ectiveness Scoring 有效性得分有效性得分0No basic metrics are in place to evaluate key element effectiveness 沒有建立評價(jià)關(guān)鍵要素有效性的基礎(chǔ)指標(biāo)沒有建立評價(jià)關(guān)鍵要素有效性的基礎(chǔ)指標(biāo)1Some metrics are in place but basic metrics are not defined 建立了某些指標(biāo)，但是沒有建立基礎(chǔ)指標(biāo)建立了某些指標(biāo)，但是沒有建立基礎(chǔ)指標(biāo)2Basic metrics are in place and followed with targets however deviati

41、ons from targets are not managed 建立了基礎(chǔ)指標(biāo)并遵建立了基礎(chǔ)指標(biāo)并遵守，有目標(biāo)跟蹤。但是與目標(biāo)的偏差沒有管理守，有目標(biāo)跟蹤。但是與目標(biāo)的偏差沒有管理3Basic Metrics are followed and deviations are managed by action plans, but additional metrics are not defined 遵守基礎(chǔ)遵守基礎(chǔ)指標(biāo)并且偏差有行動(dòng)計(jì)劃管理，但是沒有建立附加指標(biāo)指標(biāo)并且偏差有行動(dòng)計(jì)劃管理，但是沒有建立附加指標(biāo)4Continuous improvement for basic metrics

42、are in place and most of additional metrics are managed 建立了基礎(chǔ)指標(biāo)的持建立了基礎(chǔ)指標(biāo)的持續(xù)改善并且大部分附加指標(biāo)有管理續(xù)改善并且大部分附加指標(biāo)有管理32 Red / Yellow / Green visualization applied 紅/黃/綠狀態(tài)可視化 Thresholds are defined on 2 levels 門檻定義在2個(gè)水平On each Requirement: score = Overall result goes Red 每個(gè)要求：得分= 總體結(jié)果為紅On each Key Element: score

43、= Overall result goes Red 每個(gè)關(guān)鍵要素：得分= 總體結(jié)果為紅 Conditions to be certified 認(rèn)證條件No Red item (Key Element or Requirement)沒有紅色項(xiàng)（關(guān)鍵要素或要求）Overall result 總體結(jié)果33 QIP V2.0 Requirements QIP V1.0 Requirements QIP V2.0 要求 QIP V1.0要求 QIP V1.0 Requirements QIP V2.0 Requirements QIP V1.0 要求 QIP V2.0要求 Old Scoring New

44、 Scoring 舊打分 新打分34REQUIREMENTSOVERVIEW 要求要求預(yù)覽預(yù)覽35Key Element 關(guān)鍵要素關(guān)鍵要素Nb OfRequirements要求數(shù)目要求數(shù)目1FRFast Response 快速反應(yīng) 62CNCControl of Non-conforming Product 不合格品管理73VS & EPVerification Station & Error proof Verification檢查工位&防錯(cuò)檢查64SWStandardized Work 標(biāo)準(zhǔn)化工作75TRTraining 培訓(xùn)66LPALayered Process

45、 Audit 分層審核47RRRisk Reduction 風(fēng)險(xiǎn)消除68CCContamination Control 污染控制59SCMSupply Chain Management 供應(yīng)鏈管理510MCManaging Change 變更管理611MAIMaintenance 維護(hù)612MMFMMaterial Flow Management 材料流管理713ELGExternal Logistic 外部物流514SPMStrategy & Project management 戰(zhàn)略&項(xiàng)目管理715PPCPart & Process Control 零件&過

46、程控制9 92 Detection & Tracking of the internal/external major issues 內(nèi)外部問題識(shí)別&跟蹤Daily production meeting 每日生產(chǎn)會(huì)議Fast response Board 快速反應(yīng)展板 Problem solving standardize methodology 問題解決標(biāo)準(zhǔn)化方法Used for all type of concerns 適用于所有類型的問題6 steps: define, contain, root cause id, correction, validation, ins

47、titutionalization 6步：定義，遏制，識(shí)別根本原因，糾正，驗(yàn)證，制度化 System to manage lessons learned 經(jīng)驗(yàn)反饋管理體系Organization 組織Procedure / forms 程序/表格36 Traceability 追溯性Compliance to specific customer requirements 符合客戶的特殊要求Equipments & Organization associated 相關(guān)設(shè)備&組織FIFO Management FIFO管理 Identification mode of the no

48、n-conforming or suspect material 識(shí)別不符合模式或可疑材料 Alert issue 報(bào)警問題Upstream: Tier N 向上追溯：N級供應(yīng)商Downstream: Customer 向下追溯：客戶 Containment process 遏制過程 Rework process 返修過程 Management of the deviations (customer “derogations”) 偏差管理（客戶“質(zhì)損”）37 Final Checking 終檢Organization 組織Standards 標(biāo)準(zhǔn) Alarm system 報(bào)警系統(tǒng)Thresh

49、olds definition 確定門檻Escalation process 升級過程 Error proofing systems 防錯(cuò)系統(tǒng)Management of the EPS EPS管理Management of the malfunctionning / failures 生產(chǎn)異常/缺陷管理38 Workplace organization 工作場所組織Standardize Layout 標(biāo)準(zhǔn)化的布局5S management 5S管理 Ergonomics & Painfulness concerns 人機(jī)工程 & 勞累度問題Rules related to e

50、rgonomics 人機(jī)工程相關(guān)的規(guī)則Assessment of the workstation 工位的評估Operator involvement 操作人員參與 Working instructions (production process operations & logistics) 作業(yè)指導(dǎo)書（生產(chǎn)過程操作&物流）Standards 標(biāo)準(zhǔn)Procedure to validate start of production 認(rèn)可生產(chǎn)啟動(dòng)的程序 Visual & appearance items (boundary samples) 看得見的&表面問題（極限

51、樣件）Procedure 程序Management of the boundary samples 極限樣件管理 Control devices Calibration & Capability 檢具 標(biāo)定 & 能力Management of the devices (identification) 設(shè)備管理（標(biāo)識(shí)）Capability & Calibration 能力 & 標(biāo)定39 Training organization 培訓(xùn)組織Needs identification / Organization 需要鑒定/ 組織Infrastructures &

52、; skills for training activity 培訓(xùn)活動(dòng)所需的技能&基礎(chǔ)設(shè)施 Training material 培訓(xùn)材料 Safety Policy 安全制度Safety handbook 安全手冊Training on safety 安全培訓(xùn) Employees Qualification / Flexibility Chart 員工資質(zhì)/柔性圖Qualification process / follow up qualification status 資質(zhì)鑒定過程/跟蹤資質(zhì)狀態(tài)Calibration process for the quality control a

53、ctivity 質(zhì)量控制活動(dòng)的標(biāo)定過程 Training refreshment 新人培訓(xùn) Motivation of Staff 調(diào)動(dòng)員工積極性 Process of motivation 積極性激發(fā)過程Individual interviews 個(gè)人談話40Generic layered process audit 通用的分層審核Procedure and working standards 程序和操作標(biāo)準(zhǔn)Auditors training 審核員培訓(xùn) LPA on operational activities (under manufacturing dep. responsabilit

54、y) 生產(chǎn)活動(dòng)LPA(生產(chǎn)部門責(zé)任) Master planning 總計(jì)劃Complete coverage with relevant frequency 完全覆蓋，頻次合理Involvement of the different level of management 各管理層參與 LPA results follow-up LPA結(jié)果跟蹤Deviations record 偏差記錄Action plans associated 相關(guān)的行動(dòng)計(jì)劃Countermeasures sheet 措施表Continuous improvement 持續(xù)改善41 PFMEA management P

55、FMEA管理Periodical reviews 定期檢查Cross-functional approach跨職能方法 Management of the highest risk items 最高風(fēng)險(xiǎn)問題管理Identification & analysis 識(shí)別 & 分析Action plans follow-up 跟蹤行動(dòng)計(jì)劃 Reverse PFMEA 逆向PFMEAReal and effective risks verification at the workstation 對工位的風(fēng)險(xiǎn)進(jìn)行真實(shí)有效的檢查Findings taken into account to

56、improve process 發(fā)現(xiàn)問題，改善過程 General Risks management to guarantee manufacturing activity 風(fēng)險(xiǎn)管理，保證生產(chǎn)活動(dòng)Natural risks (floods, fire,) 自然風(fēng)險(xiǎn)（洪水，火災(zāi)）“Supply chain” risks (loss of energy, loss of supply) “供應(yīng)鏈風(fēng)險(xiǎn)” （能源不足，供應(yīng)不足）42 Main topic: cleanliness of the process 主要是：過程的清潔 Risk analysis on the complete shopfl

57、oor 整個(gè)車間的風(fēng)險(xiǎn)分析 Compliance to customer specifications when needed 需要時(shí)，順從客戶的要求 Management of the sensible areas (clean rooms, paintshop,) 敏感區(qū)域管理（清潔室，油漆車間） Management of the foreign material in parts 零件中的異物管理 Management of the dirts in parts or paint 零件或油漆中的污垢管理43 Management of the Tier N suppliers N級供應(yīng)

58、商管理 Procedures to evaluate & select supplier 供應(yīng)商評價(jià)&選擇程序 Cascading of the customer requirements to the Tier N 傳遞客戶要求到N級供應(yīng)商CSE tranfer CSE傳遞Traceability requirements 追溯性要求Product change management 產(chǎn)品變更管理 Escalation process 升級程序Management of the single issues 單一問題管理 Audit policy 審核政策Target defi

59、nition and performance review 目標(biāo)定義和效果檢查Bidlist and business hold Bidlist和業(yè)務(wù)中止 Incoming inspection process 來料檢查過程Components Control plan 零部件控制計(jì)劃Sampling rules 抽樣規(guī)則Records 記錄44 All type of changes (planned & unexpected) 所有類型的變更（計(jì)劃的&計(jì)劃外的） Procedure for monitoring product/process changes 產(chǎn)品/過程變更

60、監(jiān)控計(jì)劃Project management 項(xiàng)目管理Communication with the customer 客戶溝通Management of the deliverables (documents) 交付物管理（文獻(xiàn)。） Risk analysis before any change 變更之前做風(fēng)險(xiǎn)分析 Production Trial Run (PTR) process 生產(chǎn)試運(yùn)行過程 Banking process 存儲(chǔ)過程Planning 計(jì)劃Stock build-up 建立倉儲(chǔ)Management of the long term storage 長期倉儲(chǔ)的管理 Alternative processes / Bypass processes 備用過程Identified alternative processes 識(shí)別的備用過程Authorizing process 認(rèn)可過程Specific countermeasures 特殊的對策45 Maintenance organization & strategy 維護(hù)組織&策略Perimeter covered 覆蓋相關(guān)領(lǐng)域Available ressources & facilities 資源&設(shè)施可用Communication with manufac