國際商務(wù)禮儀Uni14InterviewEtiquette面試禮儀

1、unit fourteen interview etiquette面試禮儀面試禮儀focal points1. how to prepare for a job interview. 2. how to succeed in a job interview. 3. how to dress for a job interview.contentslead in1reading a2reading b3reading c45exerciseshow prepared are you for your next job interview? by answering 20 simple quest

2、ions, this free career assessment will help you learn and review top job interview skills.warming up1) when should you arrive at your interview? a. right on time b. 10 minutes early c. 30 minutes early d. one hour early 2) the best way to dress for success is to. a. dress comfortably b. wear a forma

3、l suit c. bring a sport coat, in case you need it d. be trendy 3) what is the one thing you dont want to do during the first interview? a. negotiate pay b. connect with the interviewer c. communicate why you are a good fit d. close by arranging the next interviewhow prepared are you for your next jo

4、b interview? by answering 20 simple questions, this free career assessment will help you learn and review top job interview skills.warming up4) what should you not do to prepare for an interview? a. research the company b. learn the companys concerns and problems c. practice top interview questions

5、and answers d. memorize key answers to interview questions 5) who is the most important person to greet in a friendly and respectful manner? a. the receptionist b. the secretary c. the interviewer d. all of the above6) when answering interview questions it is important to: a. be specific b. be gener

6、al c. stretch the facts to look good d. seize control of the interview whenever possible how prepared are you for your next job interview? by answering 20 simple questions, this free career assessment will help you learn and review top job interview skills.warming up7) as soon as the interview is ov

7、er, you should: a. go home and rest. you deserve it. b. replay each question and answer in your mind. c. send an immediate thank you note. d. sit back and wait for the job offer to come in. 8) at the start of an interview you should: a. try to find common interests. b. look around the interviews off

8、ice for things to comment on. c. shake the interviewers hand firmly and look him or her in the eye. d. all of the abovethe five things to prepare for a job interview theres a lot more to a successful job interview than looking right and having a nice resume. you must be prepared with a background on

9、 the companys history, mission and brand and information about the specific job position. you must be ready to answer a lot of challenging questions and prepare anecdotes if necessary. arrive early to have time for a little deep breathing to decompress before the interview. reading athe five things

10、to prepare for a job interviewinterview answers look at the kinds of questions job interviewers tend to ask and compose answers to them. some of the top questions include: tell me about yourself; why did you leave your old job; why do you want this job; what are your strengths and weaknesses and tel

11、l me about a time when there was a conflict, problem, crisis, and how you handled it. research the company and prepare a positive answer about why the job appeals to you. reading athe five things to prepare for a job interviewinterview questions get some questions ready for the interviewers. exclude

12、 those about compensation and benefits. ask instead about what happened to the person who worked the job? what can they tell you about the corporate culture? what are important things theyre looking for this position? what are the best and worst things about this job and this company? reading athe f

13、ive things to prepare for a job interviewwardrobe plan your interview wardrobe at least a few days ahead of time in case theres a splotch on the shirt or moths attacked the suit. make sure the outfit is neither too formal nor too casual for the job but is appropriate: a suit for an office job, for e

14、xample and a pair of nice slacks and a shirt for a more casual work environment. make sure there are no stains, rips, or worn places on the clothing.reading athe five things to prepare for a job interviewbriefcase have a few copies of your resume, recommendations, a list of questions for the intervi

15、ewer and possibly a copy of the job ad in your briefcase. bring examples of your work if its applicable. print out directions to the building, instructions about where to park and information about the name of the person conducting the interview and how to find that persons office and bring those in

16、structions along.reading athe five things to prepare for a job interviewtransportation whatever means you require to get to the interview, make sure you leave yourself plenty of time so you dont arrive flustered. if driving, leave at least 20 minutes earlier than the directions say you must in case

17、you get lost. if taking public transportation, make sure you know which trains or buses you have to meet and how much the round trip will cost.reading ahow to sell yourself in a job interview how do you make someone want to hire you? simple: put yourself in the shoes of the interviewer and focus on

18、his or her needs and youll become an irresistible applicant. 1find out as much as you can about the company: how is it performing? what is its mission statement and who are its customers? what are the interviewers priorities and responsibilities? the more you know, the more youll be able to ask info

19、rmed questions about the job. 2study the description of the job for which you have applied. be clear on what is expected and if you have the background and skills to do it.reading bhow to sell yourself in a job interview 3take an inventory of your strengths and practice discussing how they complemen

20、t the requirements of the job. write down specific examples that demonstrate these strengths and be able to speak fluidly and intelligently about them. 4make a winning first impression at the interview. be prompt, make eye contact and give a firm handshake. dress one notch above whats expected for t

21、he position youre interviewing for. reading bhow to sell yourself in a job interview 5look for common ground between you and the interviewer to establish a positive rapport and to stand out from the crowd. you may have the same alma mater or mutual friends. be careful not to overplay this and look d

22、esperate. 6turn what could be seen as potential weaknesses into strengths. you might say i havent worked in promotions but i coordinated getting the word out for my sons school carnival and we had twice as many people attend this year. be calm and confident. reading bhow to sell yourself in a job in

23、terview 7use specific examples to describe why youre a perfect match for the job. ask probing questions to demonstrate a genuine interest in the position. in the process, interview the interviewer to find out why the position is open. get a sense of what the turnover rate is at the company, what the

24、 positions job track is, and how the company keeps its employees happy. youre trying to find out if you want to work for that company as much as theyre trying to find out if they want you. reading bhow to sell yourself in a job interview 8demonstrate that you are a problem-solver. identify an issue

25、the company is facing or a problem you might potentially encounter in that job and discuss how youd solve it. 9make the interviewer feel good about hiring you. be enthusiastic, responsive, truthful and friendly. 10follow up with a thank-you note that reiterates your qualifications and mentions speci

26、fic topics covered in the interview to trigger the persons memory about your winning interview.reading bhow to dress for a job interview (men) suit yourself for job success skills, experience and attitude will land you a job, but your interview attire is more important than you think. its an opportu

27、nity to make a good first impression with a potential employer or future boss. 1. know the company you will be interviewing with, and research the industry that its a part to familiarize yourself with the universal dress code. ask a friend at the company or stake out the front door to find out what

28、current employees wear on thereading chow to dress for a job interview (men) 2. go in a suit and tie to any company thats part of a more formal industry, such as banking or law. choose a basic black, dark gray or dark navy suit, a matching tie and black leather lace-up shoes. borrow anything that yo

29、u may be leery of investing in well in advance to ensure that its clean and fits well. 3. opt for dressy casual attire for a company that you know doesnt expect suits. pressed khakis or slacks, a clean, ironed button-down shirt, a belt and a leather loafer will serve you well. 4. match the belt to t

30、he color of your shoes. choose black if your outfit consists of dark grays, navys, browns or black. opt for dark brown if youll be wearing tans, muted pastels or medium toned colors. reading chow to dress for a job interview (men) 5. polish or clean your shoes the night before your interview. scuff

31、marks on your shoes reveal a lack of forethought and attention to detail. 6. keep interview accessories professional. take a briefcase or nice leather- or vinyl-bound portfolio to carry rsum, references or other pertinent documents. leave tattered manila folders or college logo folders at home. 7. a

32、void cologne or aftershave that may overpower the interviewer. place your watch in your pocket once you make it to the front door so that youre not tempted to look at it during the interview.reading chow to dress for a job interview (women ) perfect grooming is your first assignment when you intervi

33、ew for a job, whether you want to be a ceo or an entry-level factory worker. to a prospective employer, how you dress says a great deal about you. 1. call the receptionist or secretary at the prospective employers office for tips on what employees there wear. 2. consider the jobs location. if its a

34、library in a strip mall, you can wear a sweater and slacks. at a corporate office, wear a conservative business suit. a pantsuit with a sweater or blouse is appropriate for an informal office. reading chow to dress for a job interview (women) 3. choose between closed-toe shoes, pumps and loafers. if

35、 you are wearing a skirt, nylons are a must. 4. avoid miniskirts, tight sweaters, sloppy overalls and sandals with straps. 5. check your outfit for holes, tears, stains, scuffs or wrinkles. 6. tone down the use of makeup, hair spray, perfume and jewelry. one nose ring is one too many and may cost yo

36、u the job of your dreams. 7. inspect your hair, nails, hems and the shine on your shoes. 8. wear a silk scarf and carry a nice briefcase or portfolio. leave the oversized, disorganized handbag at home.reading ci read the following statements and decide whether they are correct or wrong and explain w

37、hy. exercises1. when greeting someone at interview, a double-hander handshake is a good way to show my sincerity and interest. 2. at an interview or meeting, it is generally necessary for me to stand only when a woman walks into the room (regardless of my gender). 3. when i know a company i am inter

38、viewing is having a casual day on the day i am interviewing, it is best to dress down for the interview. 4. when talking on the phone with a potential employer or other business contact, its alright for me to put them on hold while i answer another phone call. wrong wrong wrong wrong i read the foll

39、owing statements and decide whether they are correct or wrong and explain why. exercises5. when at meetings at which people are wearing name tags, the best place to put your name tag is on your right chest/shoulder area. 6. i always avoid asking questions at an interview because it is rude to interr

40、upt the interviewer by asking questions. 7. during an on-site interview, when dining out, i always rest my soup spoon and butter knife on the saucer or plate rather than on the table. correct wrong correct ii. role play: please complete the following conversation and practice in class. exercisesa: l

41、i hua (a college graduate) b: interviewer a: may i come in?b: yes, pleasea: good afternoon, sir. im li hua. _ (我是來面試的)b: good afternoon, li hua. please have a seat.a: thank you, sir.b: ok, mr. li, _ (你能不能介紹你自己)a: well, _ (我上個(gè)月剛從大學(xué)畢業(yè)). and my major is economics.b: and that was in chengdu? a: yes, tha

42、ts right. i have studied at tianhua university for four years.b: and what did you do at university?a: well, i got a part-time job with a joint venture in the third year. and i worked in the financial department.i am coming for the interview. can you tell me something about yourself? i just graduated

43、 from university last month. ii. role play: please complete the following conversation and practice in class. exercisesa: li hua (a college graduate) b: interviewer b: _ (做了多長(zhǎng)時(shí)間)a: for two years till my graduation.b: have you ever been abroad?a: yes, _ _ (事實(shí)上，我去過美國)on business trip during that time.

44、b: great. are you able to speak other foreign languages?a: yes, _ (我會(huì)說法語) and a little japanese.b: wonderful, it will be of great help to your work abroad.a: do you mean i have this job?b: yes. congratulations, mr. li.a: thanks a lot, sir.how long did you stay there? actually, i went to the united s

45、tates i speak french iii. discuss whether the following behaviors are appropriate or inappropriate. exercises1. if i prepare too much for an interview i will look desperate.2. before the interview, put yourself in the interviewers shoes to see things from their perspective.3. role-playing to prepare

46、 for typical interview questions is really important.4. if you have reservations about your abilities or skills for the position you should tell the whole truth.5. a job interview is a one-direction conversation, like on a talk show.false true true true false iii. discuss whether the following behav

47、iors are appropriate or inappropriate. exercises6. interviewers are like dogs; they can smell my fear.7. the real me will shine through whether im dressed in pajamas or a suit.8. sending a thank you note is an important way of standing out.9. making demands for your ideal salary and vacation in the

48、initial interview is a risky proposition.10. it doesnt matter if im five minutes late. everyone runs late to interviews. true false true true false resumen. 管理 履歷；個(gè)人簡(jiǎn)歷；摘要 例：mary, do i have your resume?瑪麗，我們有你的履歷表嗎?。words & expressionschallenging adj a challenging task or job requires great effor

49、t and determination. 有挑戰(zhàn)性的例：mike found a challenging job as a computer programmer.邁克找到了一份富有挑戰(zhàn)性的工作當(dāng)電腦程序師。words & expressionsanecdoten-var an anecdote is a short, amusing account of something that has happened. 趣聞?shì)W事例：pete was telling them an anecdote about their mother.皮特正告訴他們一個(gè)關(guān)于他們母親的趣聞?shì)W事。words &

50、amp; expressionsdecompressvt. 使減壓，使解除壓力 vi. 減壓例：i went to hawaii for a week to decompress.為了消除緊張的情緒，我去夏威夷玩了一星期。words & expressionsstrengthsn-var someones strengths are the qualities and abilities that they have which are an advantage to them, or which make them successful. 長(zhǎng)處例：take into account

51、your own strengths and weaknesses.考慮一下你自己的長(zhǎng)處和弱點(diǎn)。 words & expressionsweaknessn. 劣勢(shì)，弱點(diǎn)；薄弱環(huán)節(jié) 例：many men also seem to enjoy a chance to show their weaknesses without being laughed at.很多男人似乎也樂于有機(jī)會(huì)表現(xiàn)他們的軟弱之處而不怕被嘲笑。words & expressionsappeal to v. 呼吁；上訴；要求；對(duì)有吸引力 例：this job rather appeals to me.這工作對(duì)我有

52、吸引力。words & expressionscompensationn-uncount compensation is money that someone who has experienced loss or suffering claims from the person or organization responsible, or from the state. 補(bǔ)償金例：he received one years salary as compensation for loss of office.他得到一年的薪水作為失去職位的補(bǔ)償金。 words & expres

53、sionswardrobe n-count someones wardrobe is the total collection of clothes that they have. (某人的) 全部服裝例：her wardrobe consists primarily of huge cashmere sweaters and tiny italian sandals.她的衣服主要是寬大的開司米毛衣和纖小的意大利涼鞋。2. n-counta wardrobe is a tall closet or cabinet in which you can hang your clothes. 衣柜 w

54、ords & expressionssplotch n. 污點(diǎn)；斑點(diǎn) vt. 使有斑點(diǎn)例：there was still the rayed splotch in the upper right-hand corner where a tear had fallen.菜單的右上角還留著一塊被淚滴打濕的放射狀的污痕。words & expressionsmothn-count a moth is an insect like a butterfly which usually flies around at night. 蛾 例：to survive, the moths cat

55、erpillar must hatch almost precisely at bud burst, when the oaks leaves open.這些蛾類的毛蟲為了存活，孵化的時(shí)間必須與橡樹葉張開的開芽期一致。words & expressionsoutfit n-count an outfit is a set of clothes. 全套服裝例：she was wearing an outfit shed bought the previous day.她穿著前一天買的一套服裝。 words & expressionsslacks n. 便褲；寬松長(zhǎng)褲 例：what

56、 sort of slacks do you need?你需要什么種類的休閑長(zhǎng)褲？words & expressionsrecommendationn-var a recommendation of something is the suggestion that someone should have or use it because it is good. 推薦例：the best way of finding a lawyer is through personal recommendation.找律師的最好方法是通過個(gè)人推薦。 words & expressionsb

57、riefcasen-count a briefcase is a case used for carrying documents in. 公文包 例：old routine: pour coffee into a travel mug, grab a briefcase, jump in the subaru and drive alone for 25 to 30 minutes.以前，我會(huì)把咖啡倒進(jìn)一個(gè)旅行杯，抓起公文包，跳上我的斯巴魯，一個(gè)人開上25到30分鐘的車。words & expressionsapplicableadj something that is applic

58、able to a particular situation is relevant to it or can be applied to it. 適用的例：what is a reasonable standard for one family is not applicable for another.對(duì)一個(gè)家庭合理的標(biāo)準(zhǔn)對(duì)于另一個(gè)家庭并不適用。 words & expressionsconducting 1. v-t when you conduct an activity or task, you organize it and do it. 實(shí)施例：i decided to

59、conduct an experiment. 我決定做一項(xiàng)實(shí)驗(yàn)。 3. v-t/v-i when someone conducts an orchestra or choir, they stand in front of it and direct its performance. 指揮 (交響樂、合唱等)例：dennis had recently begun a successful career conducting opera. 丹尼斯最近成功地開始了指揮歌劇的生涯。words & expressionsflusteredadj 慌張的例：she was so flustere

60、d that she forgot her reply. 她慌得忘了回答。 words & expressionsirresistible adj if you describe something or someone as irresistible, you mean that they are so good or attractive that you cannot stop yourself from liking them or wanting them. 無法抵制誘惑的 例：the music is irresistible.這段音樂非常有感染力。 words & expressionsdescriptionn-var a description of someone or something is an account which explains what