星級(jí)酒店消防緊急程序及預(yù)案范本資料

1、一、防火安全委員會(huì)Fire-prevention Security Committee防火安全委員會(huì)是酒店防火安全工作的最高領(lǐng)導(dǎo)組織，由副總經(jīng)理任防火安全委員會(huì)主任，另 由總工程師及其他部門成員組成。Fire-preve nti on security committee is the utmost leadi ng orga ni zati on of the fire-preve nti on work in hotel, composed by Deputy Man agerthe director of the committee, and chief engin eer, staff

2、 fromdepartme nts.防火安全委員會(huì)的職責(zé)如下：Duties of Fire-preve nti on Security Committee are as follows:1. 全面負(fù)責(zé)酒店的防火安全工作，貫徹執(zhí)行？中華人民共和國(guó)消防條例？和其他有關(guān)消防法規(guī)。Be fully resp on sible for the fire-preve nti on work; carry out Fire con trol regulati ons of the People's Republic of China and other related fire-protection

3、 regulations.2 .監(jiān)督實(shí)施各級(jí)防火責(zé)任制 和崗位防火責(zé)任制。建立健全防火制度和安全操作規(guī)程。Supervise the implementation of system that each grade is responsible for its own fire-preve nti on work and post fire-preve nti on resp on sibility system. Establish and improve fire-preve nti on system and safety operati on procedures.3 .部署防火檢查，

4、總結(jié)完善消防工作，定期向當(dāng)?shù)毓蚕辣O(jiān)督機(jī)關(guān) 報(bào)告工作情況。Deploy fire-preve nti on check, summarize and perfect fire-protectio n work, report regularly to local public security fire-protecti on supervisor.4 .領(lǐng)導(dǎo)專職消防隊(duì)開(kāi)展工作，對(duì)員工進(jìn)行消防安全知識(shí)教育，組織消防學(xué)習(xí)，開(kāi)展消防宣傳活動(dòng)。Lead full-time firefighter team: educate staff with fire-protectio n kno wledg

5、e, make fire-protecti on propaga ndas.5 . 追查處理火警事故，協(xié)助公安消防監(jiān)督機(jī)關(guān) 調(diào)查火災(zāi)原因。Trace fire accident, assist public fire-protection supervisor investigate fire cause.防火安全委員會(huì)每月至少組織兩次活動(dòng)，由副總經(jīng)理負(fù)責(zé)召集。Fire-protecti on security committee should orga nize two activities every mon th, assista nt gen eral man ager being i

6、n charge of convene.二、火警應(yīng)急程序Fire alarm emerge ncy procedures消防監(jiān)控中心的火警反應(yīng)程序For fire-protection control center:(1) 消防監(jiān)控中心的當(dāng)值保安員，一旦發(fā)現(xiàn)火警信號(hào)，在查明顯示區(qū)域后，應(yīng)立即將火警信號(hào) 發(fā)岀的地點(diǎn)通知總機(jī)及以下人員：A保安部經(jīng)理B 大堂副理C 值班工程師D 總經(jīng)理E.副總經(jīng)理F.值班經(jīng)理G.前臺(tái)經(jīng)理H 行政管家Once the Duty Security personnel in fire control center perceive a fire sign, after i

7、dentification of locatio n, should immediately in form host operator and in dividuals below about the fire locati on:A Security Man agerD Gen eral Man agerG Front Office man agerB Assista nt Man agerC. Duty engin eerE Deputy man agerF Duty man agersH Executive Housekeeper(2) 上述八位人員在接到報(bào)警后，應(yīng)迅速攜帶相關(guān)器械工具

8、趕赴報(bào)警點(diǎn)(保安部經(jīng)理帶 好對(duì)講機(jī)、手電筒；值班工程師帶好破拆工具、手電筒；大堂副理帶好萬(wàn)能鑰匙)迅速進(jìn) 行火情偵察。The eight individuals aforementioned should at no time go to alarm area with concerned tools. (Security Office manager with pagers, torches; duty engineer with dismantling tools, torches; Assista nt Man ager with master key) to judge the fir

9、e con diti ons.(3) 經(jīng)查如確認(rèn)火警事故，大堂副理應(yīng)迅速向總機(jī)通報(bào)，由總機(jī)通知其他部門A/B級(jí)經(jīng)理；值班工程師應(yīng)迅速切斷電源，關(guān)閉空調(diào)和煤氣閥門；保安部經(jīng)理應(yīng)迅速組織就近人員利用 現(xiàn)有的滅火器材進(jìn)行撲救。In case of a con firmed fire accide nt, Assista nt Man ager should inform host operator immediately, who will in form other man agers(A/B); Duty engin eer should switch off electricity ,shut

10、 dow n air-condition and gas valve; Security Office manager organize staff in vicinity to put out fire with n earby fire applia nces.(4) 經(jīng)查如果是誤報(bào)，保安部經(jīng)理即用對(duì)講機(jī)通知監(jiān)控中心當(dāng)班保安員，撤除報(bào)警信號(hào)；大堂 副理則將誤報(bào)詳情告知總機(jī)，隨時(shí)回答客人提岀的詢問(wèn)并向客人解釋、表示安慰。In case of a false alarm, Security Office man ager should in form security in dividual

11、in con trol center by pager to lift the alarm; Assistant manager to give a detailed report to host operator and an swer guests' questi ons, comfort ing guests.(5) 消防監(jiān)控中心當(dāng)值保安員將火警信號(hào)發(fā)岀的時(shí)間、地點(diǎn)、原因，參加調(diào)查人員的部門及姓 名詳細(xì)記錄在值班記事簿上。Duty security in dividual in Fire Control Cen ter to log the time of fire sig n,

12、 l ocati on, cause, and departme nt, n ame of in dividuals in volved in detail.三、酒店員工發(fā)現(xiàn)火警的反應(yīng)程序Emerge ncy procedure for hotel staff1. 當(dāng)酒店員工發(fā)現(xiàn)火警時(shí)，應(yīng)保持鎮(zhèn)定，立即到最近的墻式消防處敲碎紅色塑料盒上的報(bào)警玻璃。If a staff finds fire sign, he should keep calm, go to the nearest alarm box and break the glass of red plastic box.2. 就近撥打電話

13、“ 0”同總機(jī)聯(lián)系，告訴總機(jī)如下事項(xiàng)：Con tact host operator by dial“ 0” , offeri ng in formati on below.(1) 報(bào)警人姓名(2)所在地點(diǎn)(3)火災(zāi)性質(zhì)、重點(diǎn)(1) caller ' s name (2)fire location(3)nature of fire上述內(nèi)容要確?？倷C(jī)收聽(tīng)明白。Make sure that the messages are clearly received by host operator.3. 如果發(fā)現(xiàn)火勢(shì)不大，應(yīng)迅速拿取附近適當(dāng)?shù)臏缁鹌鬟M(jìn)行滅火，同時(shí)等候滅火人員的到來(lái)。If the fi

14、re can be con trolled, try to exti nguish fire by proper fire-exti nguishers in the vici nity, await ing fireme n.4. 如果發(fā)現(xiàn)火勢(shì)已難以控制，應(yīng)立即離開(kāi)火場(chǎng)并迅速關(guān)閉沿途所有門窗、空調(diào)并切斷電源。在安 全處等候消防人員到來(lái)，向消防人員報(bào)告火源的位置，聽(tīng)候消防人員的指揮。If the fire can ' t be con trolled, leave the fire area immediately and shut dow n all doors, win dows,

15、 air-conditions and cut off electricity on the way. Await firemen in a safe place, inform them of the fire locati on and follow fireme n' s comma nd.四、初級(jí)火警應(yīng)急程序Gen eral fire alarm emerge ncy procedures:1. 一旦酒店任何區(qū)域著火，當(dāng)值人員必須立即以最快的方式向消防監(jiān)控中心或總機(jī)報(bào)警，同時(shí)利 用就近的滅火器進(jìn)行撲救，總機(jī)應(yīng)將報(bào)警人的姓名、部門、著火點(diǎn)及火情性質(zhì)等記錄下來(lái)。If a fire

16、is found any where in the hotel, staff on duty should in form fire-protectio n con trol cen ter or host operator as quickly as possible and use nearby fire-extinguishers to put off fire. The host operator should record caller' s name, department, fire location and fire nature, etc.2. 消防監(jiān)控中心一旦發(fā)現(xiàn)監(jiān)

17、控設(shè)備或火警區(qū)域當(dāng)值人員報(bào)警，應(yīng)立即通知保安部經(jīng)理、值班工程 師及大堂副理，并通過(guò)監(jiān)控設(shè)備嚴(yán)密注視火情的發(fā)展。On receiving fire alarm from monitor device or staff on duty, Fire-protection control center should immediately no tify Security Office man ager, Duty engin eer, and Assista nt Man ager and watch the process of fire through mon itor device.3. 保安

18、部經(jīng)理、值班工程師及大堂副理攜帶相關(guān)器械物品趕赴火警現(xiàn)場(chǎng)后，一面要判斷火勢(shì)能否 被控制，一面要根據(jù)起火原因、地點(diǎn)指揮附近員工采取相應(yīng)措施進(jìn)行補(bǔ)救。Security Office manager, Duty engineer and assistant manager should carry concerned instruments to fire area. At the fire area, they should judge whether the fire can be con trolled, and based on fire cause, fire location, orga

19、nize staff in vicinity to take measures.4. 火災(zāi)撲滅后，應(yīng)將撲救結(jié)果和善后處理情況及時(shí)逐級(jí)報(bào)告酒店最高行政管理層。同時(shí)，保安部 應(yīng)負(fù)責(zé)做好現(xiàn)場(chǎng)保護(hù)，調(diào)查起火原因、統(tǒng)計(jì)火災(zāi)損失，然后寫(xiě)岀書(shū)面報(bào)告，逐級(jí)上報(bào)至總經(jīng)理。After the fire, report the outcome and problem disposals to top executive admi nisters promptly stage by stage. In the mean time, Security Office to preserve fire site, in v

20、estigate fire cause, and make a statistic of fire loss and report in writ ing form to gen eral man agerstage by stage.Major fire alarm emerge ncy procedures1. 當(dāng)酒店在自救無(wú)能為力時(shí)，大堂副理和值班經(jīng)理應(yīng)立即通過(guò)總機(jī)通知以下人員集中到消防監(jiān) 控中心，這些人員分別是：1) 總經(jīng)理2) 所有高級(jí)行政人員3) 各部門A/B級(jí)經(jīng)理以上人員將立即組成臨時(shí)滅火指揮部。When the hotel can ' t con trol fire i

21、tself, Assista nt Man ager and Duty man ager should in formin dividuals below to Fire con trol cen ter through host operator: General Manager (2) All senior administrators (3) A/B grade manager in every department.Aboveme nti oned in dividuals should make upprovisi onal fire comma nd cen ter .2. 臨時(shí)滅

22、火指揮部根據(jù)火勢(shì)情況，下達(dá)如下指令：Based on fire con diti on, Prov in cial fire comma nd cen ter should send followi ng orders1) 切斷酒店的煤氣供應(yīng)Cut off gas supply.2) 關(guān)閉所有液化氣流Cut off all liquid gas.3) 確保消防供水泵運(yùn)作正常En sure that fire supply pump can work well.4) 確保加壓、排煙、應(yīng)急發(fā)電系統(tǒng)運(yùn)作正常Guara ntee that the pressuriz ing, smoke evacua

23、ti on and emerge ncygen erati on system workn ormally.5) 指揮酒店專職消防隊(duì)實(shí)施救火Comma nd full-time fire brigade of hotels to fire fight.3. 工程部根據(jù)指揮中心的指令，立即關(guān)閉空調(diào)、液化氣，切斷電源，并開(kāi)啟消防噴淋泵，將所有電梯降至井底；關(guān)閉所有客梯，控制好消防電梯。In accorda nee with con trol cen ter' s order, the engin eer ing departmeoS ehaoutebcditi on er,liquefie

24、d gas immediately, cut off electricity, turn on the spray pump, drop all lifts to the bottom;Close all elevators, con trol the fire lift4. 如果火勢(shì)仍無(wú)法控制，臨時(shí)滅火指揮部應(yīng)采取以下進(jìn)一步措施：If fire can ' t be con trolledprtilVisio nal fire comma nd cen ter should take further measures1) 通知總機(jī)有關(guān)情況，向公安消防隊(duì)報(bào)警。Notify host o

25、perator with related in formatio n and call the public fire brigade .2) 根據(jù)現(xiàn)場(chǎng)火勢(shì)發(fā)出緊急疏散等一系列指令Based on the fire condition, send out orders such as emergency evacuation etc.5. 總機(jī)一旦接到火災(zāi)現(xiàn)場(chǎng)的報(bào)告和臨時(shí)滅火指揮部的指令后，應(yīng)立即撥打火警電話“119 ”通知公安消防部門，請(qǐng)求救援。The host operator once receives report from fire area and order from prov

26、in cial fire comma nd cen ter should dial “119 ”，in form ing public security fire con trol departme nt for assista nee.6. 值班工程師向消防部門提供酒店的各種資料和圖紙，協(xié)助公安部門處理有關(guān)問(wèn)題。Duty Engineer to offer hotel information to fire control department, assisting public security departme nt deal with releva nt problems.7. 電話總

27、機(jī)要確保指揮中心及消防監(jiān)控中心的通訊順暢，準(zhǔn)確無(wú)誤地傳達(dá)滅火指揮部下達(dá)的各項(xiàng)指令，包括對(duì)客人、對(duì)酒店員工的緊急疏散廣播。cast toHost operator to guara ntee the smooth commu ni cati on betwee n comma nd cen ter and fire con trol cen ter, tran smit fire comma nd cen ter' s orders exactly, in clud ing emerge ncy evacuati on broguests and hotel staff.8. 保安部應(yīng)維

28、持好酒店內(nèi)外秩序，做好警戒工作，配合公安消防部門做好疏散工作，加強(qiáng)與滅火指揮部的聯(lián)系。Security Office to keep hotel internal and external order, assist public security fire control center with the evacuati on work and stre ngth the conn ecti on with comma nd cen ter.六、各管理部門的應(yīng)急措施Emerge ncy policies for man ageme nt departme nt車隊(duì)負(fù)責(zé)清理消防通道，保證消防通

29、道暢通無(wú)阻。The motorcade is resp on sible for cleari ng up fire con trol pass way, guara ntee that the fire con trol pass way is un blocked.前廳部 Front Office1. 嚴(yán)禁使用所有的客梯。All elevators are forbidde n.2. 控制大堂秩序，穩(wěn)定客人情緒，解答客人問(wèn)詢。Keep the lobby order, comfort guests and an swer guests uires. ' inq工程部 For Eng

30、ineer Department1. 提供破拆、照明工具和機(jī)房鑰匙。Offer dismantling, illumination tools and key to machinery room.2. 提供建筑結(jié)構(gòu)、管道、電器線路圖等資料。Offer in formati on about con structi on, pipe, and cable layout etc.3. 解救被困電梯和被困火場(chǎng)人員。Rescue men trapped in elevator and fire area.4. 保證水、電供應(yīng)。Guara ntee water and electricity suppl

31、y.保安部 Security Office1. 等候消防隊(duì)和公安人員的到來(lái)，并帶領(lǐng)他們趕赴火災(zāi)現(xiàn)場(chǎng)。Await fire control team and public security men, and lead them to fire area.2. 提供對(duì)講機(jī)等通訊工具。Offer commu ni cati on in strume nts such as pagers.3. 警戒火場(chǎng)，控制緊急出入口。Be alert of fire area, guard emergency exit and entrance.4. 解救被困電梯和被困火場(chǎng)的人員。Rescue men trappe

32、d in elevator and fire area.5. 控制非火警區(qū)域的秩序，防止趁火打劫等混亂現(xiàn)象的發(fā)生。Keep orders of non-affected area, preve nti ng chaotic from happe ning such as robb ing etc.管家咅E Housekeeper Departmentt be used i1. 根據(jù)指令，疏散火災(zāi)現(xiàn)場(chǎng)的客人，疏散過(guò)程中不能乘坐電梯。Accord ing to the order, evacuate guests in fire area; make sure that elevator canc

33、ourse.2. 指引客人疏散線路，并提供照明工具。Show guests the evacuation route and offer illumination tools.3. 關(guān)閉火災(zāi)現(xiàn)場(chǎng)附近所有的門、窗。Shut off all doors, win dows arou nd fire area.4. 客房服務(wù)員在客人離開(kāi)房間后，用水筆在門上標(biāo)岀“X ”記號(hào)。Room atte ndants should mark“ X” on the door after guests leave the room.the door.5. 再次檢查客房無(wú)人后，在門上標(biāo)岀“O”記號(hào)。Recheck g

34、uest rooms; make sure that nobody is in the room, then mark an“ O”6. 沿途告誡客人需保持安靜，不要亂跑，請(qǐng)快步走。On the way tell guests to keep quiet, to walk quickly, not to run about.人資部 HR Department1 .組織受傷人員的救護(hù)并護(hù)送至醫(yī)院。Organize rescue the injured and escort them to a hospital.2 .執(zhí)行指揮部的其他指令。Carry out comma nd cen ter

35、9; s other orders.財(cái)務(wù)咅E Finance Department1. 財(cái)務(wù)總監(jiān)/副總監(jiān)要保護(hù)好重要文件，將其放置于安全地帶或?qū)⑵鋷щx現(xiàn)場(chǎng)。FC/AFC should protect importa nt files, putt ing them in safe area or carry them away from themselves.2. 收銀員需從收銀箱中取走所有現(xiàn)金，并親手交給集合點(diǎn)的高級(jí)財(cái)務(wù)人員；若不行，則將收銀箱鎖好。The cashier should take all cash away from cash box, and hand them to sen

36、ior finan cial pers onnel in evacuation area himself. If he can' t, he should lock cash box.其他部門 Other departments1. 根據(jù)指示，派岀滅火人員到現(xiàn)場(chǎng)滅火。According to directions, assign staff to extinguish fire.2. 運(yùn)送滅火器材到現(xiàn)場(chǎng)。Tran sport fire in strume nts to fire see ne.3. 隨時(shí)準(zhǔn)備執(zhí)行指揮部的其他指令。Get ready to execute comma nd

37、 cen ter' s other orders.注：Notes:1. 一旦公安消防隊(duì)到達(dá)，所有人員都必須聽(tīng)從指揮。As soon as the fire con trol team arrives, all staff should follow their comma nds2. 所有救險(xiǎn)人員使用的通訊語(yǔ)言必須是普通話。The commu ni cati on Ian guage used in fire-fighti ng must be Put on ghua.3. 火警時(shí)，酒店傳呼機(jī)顯示“999 ”。In case of fire alarm, there will be-h

38、ou§匍ageron in4. 火警解除時(shí)，酒店傳呼機(jī)顯示“000 ”。When fire alarm is released, there will be-houseCpMlgerso n in七、火警緊急疏散程序_Fire alarm emerge ncy evacuati on procedures1. 緊急疏散令的發(fā)出Giving emerge ncy evacuati on order(1) 唯有總經(jīng)理或公安消防部門才能下達(dá)全部緊急疏散的命令。Only GM or public security fire control department have the right

39、to give total emergency evacuati on order.(2) 下列人員有權(quán)決定部分疏散，封閉危險(xiǎn)現(xiàn)場(chǎng)和轉(zhuǎn)移人員的命令。Individuals below have the right to decide partial evacuation, lock the dangerous scene and shift staff.A. 大堂副理Assista nt man agerB. 保安部經(jīng)理Security man agerC. 值班工程師Duty engin eerD. 值班經(jīng)理/副總經(jīng)理Duty man ager/Deputy man ager(3) 根據(jù)以下

40、情況可實(shí)施部分或全部疏散：Partial or total evacuati on can be carried out, i n case of follow in gs:A .火災(zāi) fireB.煤氣或其他有毒物質(zhì)的泄漏 gas or other poison material leakC .水災(zāi) floodD .斷電 electricity cut offE .天花板或建筑設(shè)施有倒塌危險(xiǎn)ceili ng and buildi ng collapse dan gerF.危險(xiǎn)品引起的燃燒、爆炸以及電器故障導(dǎo)致觸電、短路等危險(xiǎn)Electricity shock, short circuit ar

41、ising from electrical breakdown and burning or explosi on of hazardous articles.G 任何正在或即將發(fā)生的、可能導(dǎo)致災(zāi)難或人員傷亡的異常和危險(xiǎn)情況Any incoming or existi ng abno rmality or dan ger which can cause accide nts or people loss(4) 疏散集合地為酒店。Evacuati on area is hotel.(5) 疏散集合地所需要的設(shè)備：Equipme nts n eeded in evacuati on areaA .

42、擴(kuò)音器(手提式)Megaph one (portable)B 應(yīng)急照明一無(wú)電源的照明裝置Wireless emergency illumination instrumentsC.無(wú)線通訊設(shè)備 一對(duì)講機(jī)Wireless commu ni cati on system-I nterpho neD .各部門員工花名冊(cè)Departme ntal staff n ame listE. 住店客人名單In-house guests list2緊急疏散的基本要求Basic requireme nts for emerge ncy evacuatio n(1) 保持鎮(zhèn)靜，注意聽(tīng)從應(yīng)急廣播的指令。Keep cal

43、m, follow orders from emerge ncy broadcast(2) 聽(tīng)到疏散令后，不在本部門崗位上的員工應(yīng)立即返回本部門。Receiv ing evacuati on orders, employees away from their post should retur n to their post immediately(3) 掌握防火阻煙門的開(kāi)啟方向，當(dāng)疏散時(shí)，應(yīng)根據(jù)疏散路線有秩序地到指定地點(diǎn)集合。Master the ope n directi on of smoke-proof kalame in .In evacuati on, assemble order

44、ly accord ing to evacuati on route.(4) 不要使用電梯。Elevator should not be used.(5) 通過(guò)煙霧區(qū)時(shí)，應(yīng)盡量彎腰前進(jìn)，最好用濕毛巾捂住自己的鼻子和嘴巴，并且沿著走廊 或樓梯的右邊行走。Through the smog area, one should walk bending as much as possible. One had best to cover nose and mouth with wet towel and walk along the right side of corridor or stairs.(6

45、) 疏散時(shí)要遵循先客人后員工，老、弱、病、殘者優(yōu)先的原則。Guests should be evacuated first and the n the employee as well as the old, weak, sick and disabled be evacuated first.(7) 財(cái)務(wù)部將賬冊(cè)及各種采購(gòu)單據(jù)、合同等重要文件鎖入防火箱，攜帶現(xiàn)金和貴重物品撤離 現(xiàn)場(chǎng).Finan cial departme nt should lock accou nt book and purchas ing bills, con tract etc, in fire-proof box,

46、and carry cash and the valuables away from the fire sce ne.(8) 客房部、前廳部和餐飲部應(yīng)立即引導(dǎo)和護(hù)送客人向安全區(qū)域疏散，通過(guò)良好的態(tài)度和禮貌的舉止穩(wěn)定客人的情緒，并注意隨時(shí)清點(diǎn)客人人數(shù)。Housekeeper, Front Office and F&B department should direct and escort guests to safe area, comfort guest by good mann ers and polite behavior. In the mea ntime, accou nt t

47、he guests at any time.(9) 疏散時(shí)，火場(chǎng)相鄰的和位于火場(chǎng)上層的人員應(yīng)最先撤離，酒店醫(yī)務(wù)人員應(yīng)聽(tīng)從指揮部的 指揮，隨時(shí)準(zhǔn)備搶救傷員。In evacuation, staff near the fire seene and above the fire seene should evacuate first. Medical staff in hotel should follow comma nd cen ter ' order and ready to save the wou nded.3 緊急疏散程序_Emerge ncy evacuati on proce

48、dures(1) 全部疏散令由總機(jī)根據(jù)滅火指揮部的指令，通過(guò)公共廣播系統(tǒng)播岀。Based on the orders from fire comma nd cen ter, host operator should give evacuati on orders from public broadcast system.(2) 酒店所有員工聽(tīng)到疏散后，應(yīng)立即停止正常工作。Receiving the evacuation order, all staff should stop work right away.(3) 專職消防隊(duì)迅速集中到消防監(jiān)控中心，服從滅火指揮部的調(diào)遣，保安部迅速派員工趕往所

49、 有的安全出口處警衛(wèi)。Full-time fire fight ing team to go to the fire-co ntrol cen ter and follow fire comma nd cen ter'man euvers, Security Office should assig n staff to guard all fire exits.(4) 各部門員工應(yīng)引導(dǎo)幫助其服務(wù)區(qū)域內(nèi)的客人從安全岀口撤離。Employees to direct and assist guest in their service area evacuate from fire exit.

50、(5) 客人全部疏散后，員工可迅速通過(guò)同一安全岀口撤離到集合地點(diǎn)，同本部門員工匯合。After all guest leave, staff should evacuate to evacuation area by the near fire exit, and gather with staff of same departme nt.(6) 酒店專職消防隊(duì)員(保安人員)要引導(dǎo)客人和員工撤離至集合地點(diǎn)。Full-time fire-fighters (Security staff) should direct guests and staff to evacuati on area.(7)

51、 各部門主管要在確保所有客人和員工全部撤離以后，才能撤離到員工集合地點(diǎn)。Supervisors can go to the evacuation area after they ensure the evacuation of all guests and employees.(8) 所有員工在撤離各自地區(qū)以前，應(yīng)關(guān)閉所有電器和煤氣開(kāi)關(guān)，關(guān)閉沿途所有的門和窗，但 不要鎖門。Before they evacuate from their own place, they should cut off all electrical applia nee and gas switch and clos

52、e all doors and win dows, but not with doors.(9) 部門主管要清點(diǎn)員工人數(shù)，以確保當(dāng)值員工的安全。Supervisors should cou nt staff to make sure they are safe.(10) 為確保客人的安全，前廳部應(yīng)指派專人在集合地點(diǎn)根據(jù)客人名單清點(diǎn)人數(shù)，切勿遺漏。To ensure guests' safety, Front Office should assign special personnel to count the number of guests accord ing to guest l

53、ist. No one could be miss ing.(11) 清點(diǎn)時(shí)一旦發(fā)現(xiàn)遺漏的客人和員工，應(yīng)立即報(bào)告集合地點(diǎn)高級(jí)負(fù)責(zé)人，由其通知滅火指揮部。Finding missing guests or employees, immediately report to senior charge person in evacuation area who will in turn inform fire comma nd cen ter.(12 )總經(jīng)理和高級(jí)行政人員在實(shí)施整個(gè)緊急疏散過(guò)程中，需留守在消防監(jiān)控中心指揮。GM and senior administrators should st

54、ay in fire control center in the whole evacuation progress4 緊急疏散注意事項(xiàng)Emergency evacuation notes(1) 前廳部經(jīng)理負(fù)責(zé)攜帶住店客人客房分配表至集合地點(diǎn)。FO manager is responsible to carry guestroom distribution list to evacuation area.(2) 各部門主管負(fù)責(zé)攜帶本部門員工名單撤離至集合地點(diǎn)。Supervisors to carry employee list to evacuati on area.(3) 財(cái)務(wù)總監(jiān)和副總監(jiān)要

55、保護(hù)好重要文件，將其放置于安全地點(diǎn)或帶離現(xiàn)場(chǎng)。FC and AFC are resp on sible to protect importa nt files and put them in safe place or take them away from the sce ne.(4) 在時(shí)間允許的情況下，收銀員需從收銀箱中取走所有現(xiàn)金，并親手交給集合點(diǎn)的高級(jí) 財(cái)務(wù)人員；如不行，則將收銀箱鎖好。If time permits, casher should take all the cash from the cash box, and hand in to senior finan cial

56、 pers onn el. Otherwise, lock the cash box.(5) 從發(fā)岀疏散令至火警警報(bào)解除的過(guò)程中，任何無(wú)關(guān)人員不得進(jìn)入酒店和疏散集合地。From the beginning of evacuation to release of fire-alarm, any irrelevant personnel are not allowed to entry hotel and evacuati on area.(6) 火警疏散時(shí)應(yīng)關(guān)閉所有門窗。Close all win dows and doors in fire evacuati on.(7) 發(fā)生爆炸和岀現(xiàn)煤氣泄

57、露的現(xiàn)象時(shí)，應(yīng)打開(kāi)所有門窗。Open all doors and win dows whe n explosi on or gas leak occurs.(8) 疏散時(shí)，應(yīng)盡可能使用濕毛巾捂住口鼻。If possible, use wet towel to cover mouth and nose in evacuati on.附：緊急疏散廣播詞En closed Emerge ncy evacuati on broadcast早安/午安/晚安。女士門，先生們：我們酒店現(xiàn)在岀現(xiàn)緊急情況，請(qǐng)各位通過(guò)最近的消防安全 通道，立即離開(kāi)酒店，并到酒店大樓正門停車場(chǎng)集合或根據(jù)起火地點(diǎn)及火勢(shì)而指定的一個(gè)地區(qū)。 請(qǐng)各位保持鎮(zhèn)靜，不要驚慌，請(qǐng)不要使用客梯。(以上內(nèi)容需用中、英文交替重復(fù)播放數(shù)次)Good morning/noon/eve nin g, ladies and gen tleme n: An emerge ncy occurs in our hotel. Please leave the hotel through the nearest fire-exit immediately and gathers in the park in front of the hotel or the appo in ted place based on the fire-sce n