hotelaccommodation

1、Accommodation Which kind of hotel do you like？A special motel?A magnificent castle?A peaceful cottage?Or an ordinary inn? No matter what kind of hotel you will choose, just relax yourself and have a good holiday with your family or your friendsBed & BreakfastBackpacker HostelKey Words: budget tr

2、aveler; young clients; dormitory style; bunk bed; light mealsBoutique HotelKey Words: Small; Top class; unique style; marketed to the affluentGuest HouseA private home that has been converted for the exclusive use of guest accommodation.The public areas of the establishment are for the exclusive use

3、 of the guests.The owner lives off-site.Provides a wider range of services than a B & B.Lodge A lodge is an accommodation facility which is located and designed to optimize the feeling of being closely in touch with nature.Outdoor experience should be offered at the lodge, such as guided walks,

4、game drives. Resort A resort may include all the facilities a hotel may have, but must also include an associated recreational aspect, be it golf, spa, amusement park, skiing, etc.Motel you can find Motels along streets rather than actually in a town. Its awesome for families that are on road trips

5、and long for a comfortable bed to sleep in for the night.The best appearance of a motel is its u-shaped and its yard as a huge parking lotcampsiteHome swapsingle room 單人間單人間a room with 1 single bed, strictly for 1 adult only Room Types 客房類(lèi)型客房類(lèi)型double room 雙人間雙人間a room with either 1 queen or king siz

6、ed bed to accommodate 2 adultstwin room 雙人雙人對(duì)床間（標(biāo)準(zhǔn)間對(duì)床間（標(biāo)準(zhǔn)間)a room with 2 single beds accommodating 2 adultstriple room 三人間三人間A room with either 3 single beds, or 1 queen bed and 1 single bed to accommodate 3 adultsfamily / quad room 家庭間家庭間/四人間四人間 A room with either 4 single beds, or 1 queen bed and

7、2 single beds to accommodate 4 adultssuite 套房套房a bedroom with a small living area to accommodate 2 adultsmini suite 迷你套房迷你套房junior suite 普通普通/簡(jiǎn)單套房簡(jiǎn)單套房presidential suite 總統(tǒng)套房總統(tǒng)套房ambassdor suite 大使套房大使套房deluxe suite 豪華套房豪華套房standard single 標(biāo)準(zhǔn)單人間標(biāo)準(zhǔn)單人間 superior single 高檔高檔deluxe single 豪華豪華Bed Sizes 床位規(guī)

8、格床位規(guī)格單人床單人床 single bed雙人床雙人床 double bed大號(hào)雙人床大號(hào)雙人床 queen-size bed特大號(hào)雙人床特大號(hào)雙人床 king-size bed嬰兒床嬰兒床 cot加床加床 extra bed折疊床折疊床 roll-away bedRoom Status 房態(tài)房態(tài) occupied 住客房住客房OC：occupied cleanOD：occupied dirtyvacant ( VC VD) 空房空房 stayover 續(xù)住房續(xù)住房due-out 即將離店房即將離店房late check-out 延時(shí)離店房延時(shí)離店房on-change 需要馬上整理的房間需要

9、馬上整理的房間complimentary 免費(fèi)房免費(fèi)房 Reservationwalk-in guest 未預(yù)定的散客未預(yù)定的散客FIT Reservation散客預(yù)定散客預(yù)定 ( Foreign Individual Tourist)GIT Reservation旅游團(tuán)預(yù)定旅游團(tuán)預(yù)定 (Group Inclusive Tour) Corporate Reservation 公司預(yù)定公司預(yù)定Guaranteed Reservation 有保證預(yù)定有保證預(yù)定prepayment 預(yù)收款預(yù)收款advanced deposit 押金押金Reservation Form 預(yù)定單預(yù)定單Reservati

10、ons # _Mr / Mrs / Miss / Ms _Arr. Date: _ Dep. Date:_ETA: _ No. of nights _Room type: _ No. of rooms _No. of persons: _ Rate quoted: _Contact / company name: _ Address: _Phone No.: _ Fax No.: _Method of payment: _ Gtd booking: _1) Have you got any vacancies ? / Do you have any vacancies for the nigh

11、ts of 15th?2) Id like to make a reservation for two night. / I want to reserve a room, please.3) Please reserve two single rooms for me. / Id like to reserve. 4) Is that with or without bath? / Is there air-conditioning in the room?5) How much will it be for one night? / Could you tell me the room r

12、ate, please?Key Sentences6) What services come with that? Does that include breakfast? Do you offer airport pick-up service?7) Do you accept VISA / Master /American Express? 8) Can you give us a special rate / a discount?9) That sounds good, Ill take it. Thats a bit more than I expected to pay.10) T

13、hank you, goodbye.2. Checking in Front Desk 前臺(tái)前臺(tái)Receptionist 前臺(tái)接待員前臺(tái)接待員Reception Desk 接待處接待處Registration Form 登記表登記表Safe-deposit Box 保險(xiǎn)箱保險(xiǎn)箱Voucher 住房憑證住房憑證Hotel room facilities 客房設(shè)施客房設(shè)施washbasin 洗臉盆洗臉盆 bath tub 浴盆浴盆 bathrobe 浴袍浴袍 bath towel 浴巾浴巾 flush toilet 抽水馬桶抽水馬桶 toilet paper 衛(wèi)生紙衛(wèi)生紙 shower 淋浴淋浴c

14、old and hot water taps 冷熱自來(lái)水龍頭冷熱自來(lái)水龍頭 toilet mirror 梳妝鏡梳妝鏡 tea table 茶幾茶幾 ashtray 煙灰碟煙灰碟 dressing table 梳妝臺(tái)梳妝臺(tái) sofa長(zhǎng)沙發(fā)長(zhǎng)沙發(fā)armchair 扶手椅扶手椅 folding chair 疊椅疊椅 rocking chair 搖椅搖椅 stool 凳子凳子 floor lamp 落地?zé)袈涞責(zé)?bedside lamp 床頭燈床頭燈 pendant lamp 吊燈吊燈 desk lamp 臺(tái)燈臺(tái)燈 door key 門(mén)鑰匙門(mén)鑰匙 door chain 防盜鏈防盜鏈 carpet 地毯

15、地毯central heating 暖氣暖氣 airconditioner 空調(diào)空調(diào) electric fan 電扇電扇clothes-hanger 衣架衣架 built-in wardrobe/closet 壁櫥壁櫥 electric iron 電熨斗電熨斗 pillowcase 枕套枕套 pillow 枕頭枕頭 bedspread 床罩床罩 sheet 床單床單 quilt 被被 cushion 墊子墊子 socket 插座插座 plug 插頭插頭 switch 開(kāi)關(guān)開(kāi)關(guān) telephone 電話電話 electric kettle 電熱水壺電熱水壺 waste-paper basket

16、廢紙簍廢紙簍Key SentencesHave you made a reservation?Do you have a reservation? Have you reserved a room?Have you booked any rooms?1. How to find out if the guest has a reservation2. How to ask the guest to fill out the registration formWould you like to register?Will you please fill out this registration

17、 form? May I see your confirmed fax/notice?預(yù)定確認(rèn)函預(yù)定確認(rèn)函May I see passports of the guests?May I have a look at your passport?Please write out your passport No./Visa No. here.I need your passport/visa number/ signature here.Please sign your name here.We require a deposit of one nights room rate in advan

18、ce to secure your reservation.Would you mind paying the deposit at the cashiers over there? How will you be paying, in cash or by credit cards?Children will enjoy half price. There is a company discount.3. How to get in the deposit, ask ways of paying and offer special room rates4. How to apologize for overbooking and recommend hotels. I hope youll understand.Sorry, but the guest has not checked out.May I recommend another hotel?Twin RoomSingle RoomD