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1、Basic Business Communication: 7 Self-Test Questions to Freshen Your CommunicationSkillsEffective managers understand basic business communication. It's not about whizzy(高科技的；overly flashy;more style than substance. Usually applied to web sites or applications) powerpoint slides or wordy reports.

2、 Effective business communication is about being understood. Ask yourself these 7 Basic Business communication questions to freshen up your communication skills.1. Who's My Audience?Are theyyoung,old,many orfew?What's theirbackground? Their education level? Their interest in the subject?Know

3、ingyouraudiencewillanswermanyquestions about the best method for communicating with them.2. What Relationship Do I Have With Them?Have you communicated before or is this a first time? Is there any "baggage" (行李；過時的觀念；intangible things (asfeelings, circumstances, or beliefs) that get in the

4、 way <emotional baggage> )that may complicate your message? What can you do to build, then maintain the relationship?3. What's My Intention?People are more likely to respond to your communication if they have a clear understanding of what you want from them. Know what you want from the com

5、munication before you begin and you'll be more successful.4. How Should I Communicate with them?Email, in person, by phone, voice-mail, text, fax, mail, cards, online chat, forums, flip-charts, leaflets, town hall meetings, skip level meetings （召開越級會議）- thelist is endless. You need to choose the

6、 right medium for communication, and maybe even use a combination, to get your message across clearly.5. What Barriers To Understanding Exist?Are there any physical or mental barriers to understanding, such as deafness, poor sight or ability?Are there language or cultural differences? Do all involve

7、d have the same technical hardware, software and ability? How senior or junior are the people within the organisation? Everything is gibberish unless you speak gibberish too.6. Have You Used Plain English?Why use100 wordswhen 10or evenonewould do.Here's a great resource to keep you right - the c

8、ampaignfor PlainEnglish.Indeed,doyou needlanguage at all - would a picture or diagram be more effective?7. How Can I Check Understanding?Clear communication results in action. Providing additional back-up communication can help - frequently asked questions, telephone help-lines, on-line, open door p

9、olicy etc. And prepare to do it all again. Communication is rarely one-off, so your message may need to be repeated to be received and understood.These 7 basic communication skill questions provide a quick check-list which can improve your communication.Effectiveusiness CommunicationFace-to-face mee

10、tings can result in awkward pauses and initial shyness for those who are not brimming with confidence. To help you over this hurdle, you can approach the meeting fully prepared and well armed if you have a look at the following factors.In order to get your message across, think about what you are tr

11、ying to achieve during the dialogue: What information do you wish to convey? What do you want the other person to do as a result?Organise yourself beforehand. Jot down notes about your major points. Be positive and keep the message simple.Clarity is Paramount for Effective CommunicationWhat is commu

12、nication? In short, it's signalling. The transmission, by speaking, writing or gestures, of information which evokes understanding.That's simple enough, isn't it? Straightforward in theory but in practice it's fraught with dangers - particularly if you have high expectations from the

13、se important business connections.Communication is not just speaking, writing or gesticulating. It's more than the transmission of information. Something else has to occur for the communication to be complete. The other party in the communication process has to engage their brain and receive the

14、 message.There are some points to remember when considering the various methods of communication and some hazards to be aware of when dealing with business relationships: Only 7% of the impact you make comes from the words you speak. The rest is visual - your appearance, the sound of your voice and

15、your body language. You can break that 7% further down into sections: the type of words you use the sort of sentences you use how you phrase them.Voicing Your ThoughtsPay attention to your voice. Tone, inflection, volume and pitch are all areas to consider. Most people don't need to develop their speaking voice, but there are many who do not understand how to use it effectively.The simplest way is to compare the voice to a piece of music - it is the voice that is the