酒店英語期末考試試卷-(1)

1、試卷代碼：2015-2016 學(xué)年度第二學(xué)期酒店管理專業(yè)酒店英語期末考試試題班級(jí)：學(xué)號(hào)：姓名：2016 年 6 月題號(hào)一二三四五六七總分合分人分?jǐn)?shù)得分 評(píng)卷人一、單選題（每題1 分，共 20 分）1. Good morning. I help you?D 、 AmD、 lookforA、 WouldB、 MustC、 May2. I would like to a room, please.A orderB、 bookC、 see3. It s very kind you to help me.A ofB、 toC、 byD、4. What s the for a double room?A.

2、 right B. rate C、 money D、 for5. I would like to book a double roombath.A. with B. ofC、 byD、 for6. Excuse me, sir. You need to the form.A. fill in B. fill onC、 fill ofD、 fill for7. We are looking forward to you.A. see B. saw C、 seeingD、 sees8.1 'm afraid we are fully booked the 5th.A. with B. of

3、 C、 by D、 for9 .Do you want to pay cash or credit card.A. in in B. by byC、 by inD、 in by10 .The porter will show you your room.A. with B. to C、 by D、 for11 .My flight will leave 6 pm today.A. with B. onC、 atD、 for12 .The hotel is full and there is someone your room.A. take B. To takeC、 takesD、 takin

4、g13 .Let me you with your luggage.A. help B. helpingC、 helpsD、 to help14 .May I the curtain?A. draw B. Turn onC、 turn offD、 make up15 .the way, how long will it take to clean the room?A. With B. OnC、 By D、 For16 .Can you the air conditioning?A. draw B. Turn onC、 turn offD、 make up17 .Do you want the

5、se shirts to be ?A. starch B. starches C、 starchedD、 starching18 .Let me help you your luggage?A. by B. withC、 onD、 of19.1 hope you will a morning call at 7:00.A. arrange B. arrangesC、 arrangedD、 making20.1 'll ask a porter to your luggage.A. take care B. take care ofC、 take care offD、 look得分 評(píng)卷

6、人 二、根據(jù)對(duì)話填寫入住單(每題1 分，共 10 分)G: Good evening, I have a reservation under the name of Mr. Tomlinson.R: Ok .I ve found it. Checking out on the 27th?G: That s right.R: Can I take a credit card for the deposit?G: Yes, sure. Also, I d like a non-smoking room please.R: Certainly madam. Here s your key. Your

7、 room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, I m right?G: You are right. And I ll stay in your hotel for 4 nights.得分評(píng)卷人Part one.（每題2 分，共40 分）Hotel Registration FormGuest s name 客人名字Guest s sex (M / F) 客人性別Check-out Time 退房時(shí)間R

8、oom No.房號(hào)Preference for Rooms 特別要求Floor 樓層Check-in Time入住時(shí)間Means of settlement 結(jié)賬方式Country（來自國(guó)家）Days of staying天數(shù)A： Good morning . What can I do for you, sir ?B： Yes,（ 我想預(yù)定一間房間。）A： OK ,sir .（什么時(shí)候？）B： From May 1st.A：（幾個(gè)晚上？）B： For three nights .A：（您一行共有多少人呢？）B： Just my wife and myself .A：（哪種房間你比較喜歡呢，要

9、一張大床房的房間還是兩張單人床的房間？）B： Twin-room ,please .A： Could you hold the line ,please ?（我要查查這幾天有沒有房間。）（先生，讓您久等了。 ） We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer?B： We ll take the one with windows .A： Certainly ,sir .May I have your name and initials ,please

10、?B： Yes ,it s Caruthers T.E.Part TwoA: Good evening.（有什么可以幫助您的，先生？）B:（三個(gè)星期前，我預(yù)定了一間帶窗的兩張單人床的房間）I mC aruthers T.E.A: Just a moment, please, Mr. Caruthers.（我查看一下今天的預(yù)訂單）. Sorry to have kept you waiting, sir. Yes, you have reserved atwin-room with windows from today to the 3rd.B: Yes, exactly.A:（請(qǐng)出示您的護(hù)照）

11、Thank you, sir.（_請(qǐng)您填一下這張_登記表。 ）B: Ok. Here you are. Is it all right?A: Yes, thanks.（您打算怎么付款，現(xiàn)金還是信用卡？）B:（我能用旅行支票付費(fèi)嗎？）A: Certainly.Here s the key to Room 808. Please keep it.（晚安，并預(yù)祝 _您入住愉快。）B: Thank you.Part ThreeA： 您想喝點(diǎn)什么呢，先生 _（?）B: I'd like some tea.你們這里都有些什么_（茶？ ）A: We have black tea and green

12、tea.請(qǐng)問你想喝_ （什么茶？ ）B: I don't know. 你能給我推薦下么？_（）A: I suggest you to have some green tea. Green tea has a cooler flavor,夏天喝很好 （.）得分評(píng)卷人B: Ok, I'd like a pot of Biluochun （碧螺春）.1 分，共 10 分）1. A cashier should remind his client to keep the exchange slip well. （ ）2. Telephone service is round the c

13、lock and free of charge in the hote（ l.）3. After registration, the receptionist should wish the guest an enjoyable stay at the hotel. （）4. Guests feel pleased when the room attendant calls them by the nam（es.）5. The room attendant should never touch the banknotes or documents on the desk when cleani

14、ng the guestroom.（）6. Honesty is the best policy.（）7. The hotel staff should report the problems to the superior no matter what it is. （）8. When you must leave during the meal, you should put your napkin on the chair and fold it carefully, but never take it away with you. （）9. Some hotels accept gue

15、sts person（ al chec） ks得分評(píng)卷人10. Room service means to do service in the guestroom（ .）五、閱讀理解題.（每題分，共分）Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and

16、the breakfast the next morning.Rooms for the night in private （私人） homes with breakfast have been popular withtravelers in Europe for many years. In the past five to ten years, these bed-and-breakfast places have become popular in the United States. Many of these America s b-eadnd-breakfast inns are

17、 old historic buildings. Some bed-and-breakfast inns have only a few rooms, others are much larger. Some inns do not provide telephones or televisions in the rooms, others do.Staying in a bed-and-breakfast inn is much different from staying at a hotel. Usually the cost is much less. Staying at an in

18、n is almost like visiting someone owners are glad to tell about the areas and the interesting places to visit. Manyvacationers say that they enjoy the chance to meet local families.1. Americans like to take to a holiday trip.A.every year B.every season C.every month D.twice a year 2.Nowadays more Am

19、erican travellers prefer spending nights at.A.big hotelsB.colleges and universitiesC.their relatives homDe.ss mall houses and inns.3 .According to the passag，e which of the following is true?A.Travellers can get breakfast and lunch at small houses or inns.B.There are only a few rooms in all kinds of

20、 small inns.C.In some inns travellers can's watch TV in the rooms.D.It is more expensive to spend nights in private homes.4 .Rooms for the night in local families have been popular in for many years.A.Asia B.Europe C.America D.Africa Many of these America s- abnedd-breakfast inns are .A.old buil

21、dingsB.new buildingsC.tall buildingD.small houseRossiya HotelI read an article in the newspaper yesterday that the Hotel Rossiya in Moscow is the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts. About 3,000 people work in the hotel. The ballroom is known as the world s largest. Furthermore, there is a 21-story“ Presidential tower” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rat