S04FireEmergencyPlan消防應急預案

1、1 消防應急預案消防應急預案2Fire Emergency Plan消防應急預案消防應急預案 Requirement was outlined in Corporate Policy CE-F12 要求概述要求概述于集團政策于集團政策CE-F12CE-F123Code of Safety for Fire Emergency消防應急消防應急之之安全守則安全守則Always save life first, whether your own or others. 永遠把搶救生命放在首位，無論是對你自己或是別人永遠把搶救生命放在首位，無論是對你自己或是別人 If staff discovered

2、a fire, raise the alarm first before attempting to put it out 若員工發(fā)現火情，先報警后救火若員工發(fā)現火情，先報警后救火 In case of fire, DO NOT USE THE LIFTS, use the staircase. 火警時使用樓梯而不得使用電梯火警時使用樓梯而不得使用電梯 At all times staff will act in such a manner as to minimize panic situations - PANIC IS A KILLER. 無論何時員工必須時刻保持鎮(zhèn)定以避免出現恐慌情況無

3、論何時員工必須時刻保持鎮(zhèn)定以避免出現恐慌情況 恐慌可以致恐慌可以致命命 Always stay low when the area is smoke logged. 若在充滿濃煙的區(qū)域若在充滿濃煙的區(qū)域 ，應呆在低處。煙比火更易致命，應呆在低處。煙比火更易致命 4Fire Emergency Plan消防應急預案消防應急預案Key Elements 關鍵要素：關鍵要素：Emergency Organization 應急組織應急組織Emergency Procedure 應急程序應急程序 Drills and training 消防演習消防演習及培訓及培訓Fire Command Center

4、消防指揮中心消防指揮中心 Emergency Equipment and Provisions 應急應急裝備和設施裝備和設施 5應急組織應急組織6Emergency Organization應急組織應急組織Emergency Response Team ERT 應急響應小組應急響應小組Crisis Management Team CMT 危機管理小組危機管理小組Telephone Operator 總機接線員總機接線員 Fire Brigade 消防隊消防隊Fire Warden 消防消防管理管理員員 7Emergency Response Team - ERT 應急響應小組應急響應小組ERT

5、 Leader 應急響應應急響應小小組組組組長長: :- -Duty Manager or most senior staff member present at the incident 值班經理或意外現場的最高級員工值班經理或意外現場的最高級員工Make decision for evacuation作出撤離的決定作出撤離的決定82 Teams 2 2個小組個小組: :ERT 1 ERT第一第一小小組組Lead team 先先遣遣隊隊Investigate alarm fast 盡快盡快進行火警調查進行火警調查ERT 2 ERT第第二小二小組組Support Team 后援隊Equippe

6、d with Fire Safety equipment配備消防安全設備配備消防安全設備Emergency Response Team - ERT 應急響應小組應急響應小組9Telephone Operator 總機接線員總機接線員 Purpose 目的目的: :Send message to emergency organization向應急組織發(fā)送火災消息Response to guest enquiry 回應客人查詢10Fire Warden 消防消防管理管理員員 Purpose 目的目的:Assist in floor evacuation 協助樓層疏散Assist particula

7、r person who are disable, children, pregnant woman etc. 協助特別的人士如傷殘人士、兒童、孕婦等11Fire Command Center消防指揮中心消防指揮中心 Establish the location either on 位置的挑選可二選其一Security control room 保安監(jiān)控室Telephone operator room 總機接線員室FCC Requirement 消防指揮中心要求:Ready access and egress to incident 在意外發(fā)生時易于進出和疏散Close to telephon

8、es 利于電話通訊No communication blindspot 無通訊盲區(qū)12應急應急裝備和設施裝備和設施13應急應急裝備和設施裝備和設施1. FCC and Alarm System 消防指揮中心消防指揮中心及及火災報警系統(tǒng)火災報警系統(tǒng) Ensure FCC response time and system functionality 確保消防指揮中心響應時間和系統(tǒng)運作Must put in AUTO mode, manual mode is prohibited 必須設定為自動模式,嚴禁手動模式2. Emergency Communication System應急通信系統(tǒng)應急通信系

9、統(tǒng)Test and ensure the devices functionality such as walkie-talkie, UPS or fax machine etc測試并確保如對講機,不間斷電源或傳真機等設備的運作正常 3. Public Address System 公共廣播系統(tǒng)公共廣播系統(tǒng)Test and ensure the system and speaker functionality 測試并確保系統(tǒng)和揚聲器運作正常144. ERT Equipment 應急響應小組設備應急響應小組設備ERT Bag and trolley Check the provision 應急包和

10、手推車 - 檢查Breathing Apparatus Check the apparatus condition 呼吸器-檢查儀器狀態(tài)Fire Extinguisher test and ensure its functionality 滅火器 - 測試并確保其運作5. Water 水水Check water supply source & water tank and ensure the pumping system functionality 檢查供水源及水箱，并確保抽水系統(tǒng)運作應急應急裝備和設施裝備和設施156.Elevator Homing 電梯電梯自動自動歸位歸位 Tes

11、t the lift homing interfacing functionality 測試電梯自動歸位的接口運作7.Emergency Light, Flashlight and Exit Sign 應急燈、手電筒及出口指示牌應急燈、手電筒及出口指示牌 Test and ensure the battery and E.light functionality 電池測試和確保應急燈運作8.Smoke Control and Fire Compartmentation 煙氣控制及防火分隔煙氣控制及防火分隔 Test and ensure the smoke exhaust, staircase

12、pressurization system functionality 測試并確保排煙，樓梯加壓系統(tǒng)的運作 Test and ensure the fire shutter functionality 測試并確保防火卷簾的運作應急應急裝備和設施裝備和設施169. Fire Exits 消防通道消防通道Check the push bar and door condition檢查推桿和門之狀態(tài) Prevent any obstruction 防止任何堵塞10. Assembly Point 集合點集合點 Ensure the assembly point can meet basis requi

13、rement 確保集合點能符合需求11. Emergency Vehicle Access (EVA) 緊急車輛通道緊急車輛通道Prevent obstruction of EVA for fire engine entering 避免堵塞消防車進入應急應急裝備和設施裝備和設施17應急程序應急程序18應急程序應急程序Fire Alarm Activation火警信號啟動火警信號啟動 FCCFire Alarm signal/ code Receipt 消防指揮中心消防指揮中心收到火警收到火警信號信號/ /代碼代碼ERTEvaluation of Emergency Situation應急響應小

14、應急響應小組組評估緊急情況評估緊急情況If Real FireCode 2如如確實確實火災火災二級二級火警火警 Code 1 一一級火警級火警ERTExecute Evacuation Order應急響應小應急響應小組組執(zhí)行疏散令執(zhí)行疏散令FCCEvacuation Announcement 消防指揮中心消防指揮中心疏散廣播疏散廣播Code 3三級三級火警火警Gathering in Assembly Area齊集于齊集于集合點集合點Confirming the Building is Clear 確認該樓宇確認該樓宇已查已查清清19Fire Emergency Code消防應急信號消防應急信

15、號 Three (3) Emergency Codes 三種火災信號三種火災信號: : Code 1 一一級火警級火警Fire alarm has been raised; 警報已經啟動Action to be taken 將采取的行動將采取的行動: :Fire ERT should proceed to the scene for enquiry. 應急響應小組應趕往現場調查 20Fire Emergency Code消防應急信號消防應急信號 Code 2 二二級火警級火警Fire discovered by staff; 員工發(fā)現火情;ERT confirm of real fire af

16、ter investigation 應急響應小組調查后并確認真火;Manual call point was activated 手動火災報警器啟動;Action to be taken 將采取的行動將采取的行動:Should report to the Telephone Operator/ Security Control 員工向總機接線員或保安部控制室報告火情21Fire Emergency Code 消防應急信號消防應急信號 Code 3 三級三級火警火警Potential danger has been discovered & people must leave immed

17、iately; 說明已確認潛在危險,人員必須馬上撤離;Action to be taken 將采取的行動將采取的行動:-Evacuation must be ordered 必須下達“疏散”命令 Continuous public announcement廣播系統(tǒng)將連續(xù)地播出疏散通告 22主要活動主要活動一一級火警級火警啟動啟動 30秒內在火警控制面板上對火警進行確認秒內在火警控制面板上對火警進行確認 （是（是/否）否）ERTERT發(fā)發(fā)出一出一級火警信號級火警信號( (最長最長4 4分鐘分鐘限限時時ERTERT進進行行調調查查) )ERTERT攜帶適當的滅火器材趕赴火警現場調查攜帶適當的滅火器

18、材趕赴火警現場調查 是否是否真真正起火正起火? ? （是（是/ /否）否）否否:重置系統(tǒng)回正常模式重置系統(tǒng)回正常模式 (4分鐘分鐘限限時時內重置內重置系統(tǒng)系統(tǒng))完成火警記錄或火災意外報告完成火警記錄或火災意外報告 是：是：ERT嘗試撲救嘗試撲救 在在調調查時限內成功查時限內成功撲撲滅火滅火災災（是（是/ /否否) )否：否：ERT ERT 組組長長作根據實際情況作根據實際情況決定決定啟動啟動二二級級或或三級三級號號 2 2號或號或3 3號火警啟動號火警啟動否是4分鐘開始 否是否是MAJOR ACTIVITIESCODE 1CODE 1: upon any activation of smoke

19、 detector, heat detector, Clean agent system, kitchen suppression system, etc.Acknowledge alarm on the FA panel within 30 second? (Yes/No)Send Code 1 alert message to ERT (max 4 min investigation time starts)ERT Proceed to the scene and investigate with appropriate fire fighting equipmentIs it a Rea

20、l Fire? (Yes/No)If No: Reset the system back to normal within 4 min after Code 1 activatedPrepare fire alarm log or fire incident report. If Yes: ERT attempt to put out the fireManage to put up the fire? (Yes/No)If No: ERT leader to make decision to raise CODE 2 or CODE 3 based on actual situation.C

21、ODE 2 or CODE 3 ActivatedNoYes4 mins startsNoYesNoYes24Fire Alarm is activated by 火警信號啟動來源于火警信號啟動來源于 : :Smoke detector or heat detector 煙感或溫感的啟動Interface systems, e.g. fire pump, flow switch etc. 聯動系統(tǒng)，如消防泵、水流開關等的啟動Kitchen suppression system 廚房滅火系統(tǒng)的啟動Clean agent system 清潔滅火劑系統(tǒng)的啟動Code 1 Summary 一一級火警級

22、火警總結總結25Fire Command Center (FCC) 消防指揮中心消防指揮中心 Must acknowledge the fire alarm in 30 second upon activation 在火警啟動后的30秒內必須完成確認 Initiate Code 1 啟動一級火警 Evaluation of Emergency Situation 評估評估緊急情況緊急情況ERT leader assess the seriousness of the situation within 4 min. 應急響應小組組長在4分鐘內評估局勢的嚴重性If there is a “Real

23、 Fire”, initiate Code 2 or Code 3 如果發(fā)生“真火”，啟動二級或三級火警Code 1 Summary 一一級火警級火警總結總結26主要活動主要活動二二級火警級火警ERTERT組長將組長將一一級火警信級火警信息息提升至提升至二二級火警信級火警信息息 ERT繼續(xù)對繼續(xù)對火火災進災進行撲救行撲救5分鐘開始否是二級火警啟動二級火警啟動:發(fā)現火情的人員必須立即啟動最近發(fā)現火情的人員必須立即啟動最近的手動火災報警器或向總機接綫員報警的手動火災報警器或向總機接綫員報警 向向ERT及包括及包括CMT在內的所有員工發(fā)出二級火警在內的所有員工發(fā)出二級火警信息。通知消防隊。按照信息。

24、通知消防隊。按照SOP 回覆客人的詢問回覆客人的詢問 消防消防管理管理員協助進員協助進行局部行局部疏散。疏散。向向FCC匯報疏散匯報疏散情況情況ERT攜帶攜帶適當的滅火適當的滅火器材器材趕趕赴赴現場滅現場滅火火啟動啟動CMT,CMT成成員員前往前往FCC或或指揮指揮中心中心并與并與ERT組組長保持通訊長保持通訊火勢已受控制火勢已受控制 （是（是/否）否）是是 : :重置系統(tǒng)重置系統(tǒng)回正常模式回正常模式 完成火完成火災災意外報告意外報告三級三級火警信號已啟動火警信號已啟動及及下達全體疏散指令下達全體疏散指令MAJOR ACTIVITIESCODE 2CODE 2 raised from CODE

25、 1 by ERT LeaderERT continue to fight the fire.5 mins startsNoYesCODE 2 raised directly from: manual break glass activation or telephone reportingSend Code 2 to all staff incl. ERT & CMT. Report to Fire dept. Respond to guest enquiryERT proceed to the scene and investigate with appropriate fire

26、fighting equipmentFire wardens facilitate the partial evacuation. Report to FCC the evacuation status.CMT activated: proceed to FCC or command post and communicate with ERT leaderFire under control? (Yes/No)If Yes: Reset the system back to normal within 5 min after Code 2 activatedPrepare fire alarm

27、 log or fire incident report.CODE 3 activated & full evacuation declared28Code 2 raised from Code 1 by ERT leader 應急響應小組組長應急響應小組組長將一將一級火警信號提升至級火警信號提升至二二級火警信號級火警信號Action to be taken 將采取的行動:-Send Code 2 to all staff including ERT & CMT and report to Fire Department; 發(fā)送二級火警信號予所有員工,包括應急響應小組,危機管理

28、小組和報告消防隊;Partial evacuation maybe required 也許需要局部疏散;ERT try to fight the fire or rescue people if situation is adequate 如果情況容許,應急響應小組可嘗試救火或救人Code 2 Summary 二二級火警級火警總結總結29主要活動主要活動三三級火警級火警三級三級火警信火警信息息啟動啟動: :由由火警火警一一級或級或二二級級提升提升 在必要時下達全體疏散指令在必要時下達全體疏散指令,通知通知CMT,FCC,保安保安部操作員及總機接部操作員及總機接線線員員 向向ERTERT及包括及

29、包括CMTCMT在內的在內的所有員工發(fā)所有員工發(fā)出出三級三級火警火警信信息息, ,通知消防隊。按照通知消防隊。按照SOP 回覆客人的詢問回覆客人的詢問 消防管理員協助進行全體疏散消防管理員協助進行全體疏散,在自己疏散前向在自己疏散前向FCC匯匯報疏散情況報疏散情況 ERT撤離并在消防隊到達后向他們撤離并在消防隊到達后向他們匯匯報情況報情況 CMT 接管指揮權并按照危機管理程序應變接管指揮權并按照危機管理程序應變MAJOR ACTIVITIESCODE 3CODE 3 activated: can be raised from CODE 1 or CODE 2Declare full evacu

30、ation. Inform CMT, FCC, Security Operator and Telephone OperatorSend Code 3 to all staff incl. ERT & CMT. Report to Fire dept. Respond to guest enquiryFire wardens facilitate the full evacuation. Report to FCC the evacuation status.ERT Evacuate and report to Fireman after their arrival.CMT take

31、over the command and respond according to the Crisis Management Procedures.31Where situation is danger, ERT must leave immediately 應急響應小應急響應小組組必須立即離開危險必須立即離開危險位置位置Initiate Code 3 for full evacuation 啟動三級火警進行全體疏散 Action to be taken 將采取的行動:-Notify “Crisis Management Team” 通知“危機管理小組”;Broadcast the evac

32、uation announcement 廣播“疏散”命令;Fire warden assist occupant to escape 消防管理員協助客人逃生;ERT report to Fire Department upon their arrival 應急響應小組于消防隊抵達之后進行報告Code 3 Summary 三三級火警級火警總結總結32All escaped occupant gather in the assembly area 所有撤離人員聚集在集合點Counting the occupant number 點算人數Confirming the Building is Clea

33、r by “Sweep” and “Roll-call” system 經“點名” 確認建筑物內已查清Dismiss until Fire Department confirmation 直至消防隊確認才解散 Assembly Area & Clear Building 集合點集合點及及查清建筑物查清建筑物33 34消防演習消防演習 Requirement was outlined in Corporate Policy CE-F14 要求概述要求概述于集團政策編號于集團政策編號CE-F14CE-F14 . to conduct regular fire drills as below

34、: 酒店必須舉行以下所概述的消防演習酒店必須舉行以下所概述的消防演習: :- -3 Types of Fire Drill 三種消防演習三種消防演習:-:-vType 1 - Random Fire Drill 第一類 - 隨機消防演習vType 2 - Fire System Drill第二類 消防系統(tǒng)演習vType 3 - Evacuation Drill 第三類 疏散演習 35Type 1 - Random Fire Drill 第一類第一類 - - 隨機消防演習隨機消防演習Practice 演練內容：ERT Response to fire alarm (Code 1) 應急響應小組對

35、火警的響應(一級火警信號)People involved 參與人員: FLSM 消防生命安全經理ERT 應急響應小組 Security Control 保安控制室Telephone Operator 總機接線員Frequency 演習頻率： Monthly - once for each shift 每月-每輪班各一次Record to be analyzed and kept for one year 對相關記錄須進行分析并保存一年消防演習消防演習 36Type 2 - Fire System Drill 第二類 消防系統(tǒng)演習Practice 演練內容： Response to fire a

36、larm and discovery火警的響應以及火情的發(fā)現 (二級火警信號）People involved 參與人員:FLSM 消防生命安全經理ERT, Security Control 應急響應小組,保安控制室Telephone Operator 總機接線員Crisis Management Team 危機管理小組Director of Security 保安部總監(jiān)Other staff as outlined in Code 2 procedures of fire二級火警程序中所提到的其他員工Affect on Guest 賓客影響程度: Audio/visual signals fr

37、om speakers and alarm bells廣播及警鈴會發(fā)出聲音 / 可視信號Evacuation is not required 這類演習不要求進行人員的疏散 消防演習消防演習 37Type 2 - Fire System Drill (Cont) 第二類 消防系統(tǒng)習( (繼續(xù)繼續(xù)) ): :Frequency 演習頻率: Minimum Quarterly 至少每季度一次Local Fire Authorities can be invited to act as advisers and/or observers 可邀請當地的消防部門作為指導員或觀察員參與演習Records t

38、o be analyzed and improvements incorporated for future tests 應對相關記錄進行分析并在以后的演習中落實改善措施Records to be kept for 2 years 有關記錄須保存2年 消防演習消防演習38Type 3 - Fire System Drill 第三類 疏散演習Practice 演練內容 :在三級火警信號啟動時的消防應急響應以及疏散程序。People involved 參與人員: FLSM & ERT 消防生命安全經理,應急響應小組,Security Control 保安控制室Telephone Operator 總機接線員Crisis Management Team 危機管理小組Director of Security 保安部總監(jiān)Other staff as outlined in Code 3 procedures office 在三級火警程序中所提到的其他員工消防演習消防演習39Type 3 - Fire System Drill (Cont) 第三三類 疏散