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1、TourismPlan your Trip At the Travel AgencyMay I book a trip to I would like to reserve a one-day tour/ trip to What is the price for this travel package?Can you also reserve the hotels for me?Could I have a look of the itinerary( 旅行行程表)?Can I make a cancellation(取消) of my booking?What is your cancel

2、lation policy? Can I get any refund(退款)? Tour ArrangementDIY Traveling 1. Apply for a Visa ( 簽證)(go abroad) Schengen visa: Europe ( except U.K., Ireland) Landing Visa( Visa on arrival): The Republic of Maldives (馬爾代夫) tourist visa:most of the countries 2. Booking hotels/ hostels: Date; Gender; Type

3、of room: single room; double-bed room; twin-bed room. En-suit 3. Booking transport: Europe: bus, train, airplane Single ticket/one-way ticket; return ticket (www.R ) Arrival At the airport at Customs/ immigration: whats the purpose of your trip? ( tourist, traveling, business trip, study) How long a

4、re you planning to stay? Excuse me, where is the baggage/luggage claim area? Im afraid I cant find my checked luggage. Excuse me, where is the tourist information desk? Excuse me, could I have a map of the city? And how can I get to the city center? Is there any shuttle bus between the airport and c

5、ity center?Ask for informationCurrency exchangeWhats todays rate for US dollars/ Euros/ British pounds? Id like to change some RMB into Euros./ I want to buy 1000 US dollars. Could I have some small/ big notes.At the HotelIve made a reservation/ booking. Id like to check in. How much is the charge p

6、er night? Does it include the breakfast? Is there any discount for registered (注冊) guests? Can I pay by cash/card?/ Do you take cash/ card? Can I leave my luggage here? Do you have a locker? Whats the check-out time?TransportBook a flightCould I make a reservation for flight BA 8711?Are there any di

7、rect flight?Whats the fare/price for an economy ticket/business/ first class ticket?How much luggage/baggage can I take me on board?How many weeks in advance do I have to buy to get a discount?TransportRent a carDo you have any car available?What kind of car do you have?What is the daily rate for a

8、compact car?How long will you need it?Will I be charged for an extra day if Im late?Is insurance covered?ShoppingCould you give me some recommendations?There is a special promotion this weekend.Could you show me that one on the window, please.Do you have trial samples(試用裝) that I can try?If my skin

9、is allergic to the produce, can I bring it back for a refund(退款)?What colors do you have?With this Membership Card, can I have any discount for purchasingthis product?Its worth the price. It is a very high quality product. Is it tax-free(免稅)?Complaints and Emergencies Making complaints 1. Im sorry t

10、o bother you, but I want a new cup.2. Can you help me with this? There is something in my drink.3. Would you mind getting me a new wineglass? 4. I want to speak to the manager, now.5. This is unacceptable. I demand a refund.6. Why dont you tell me early? Its your fault.Complaints and Emergencies Dea

11、ling with Emergencies1 Is there anyone who knows first-aid?2 How can I contact with the Chinese Embassy/ Chinese Consulate?3 Can we get an ambulance(救護車) here?I lost my passport/wallet, can I get a certificate of loss?Departure1. Will you please give me your ticket and passport?2. How many bags will you be checking in?3. What do you charge for overweight kilo?4. Excuse me, where can I go through the customs formalit

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