MarkingGuestLaundry為客衣打碼

1、STANDARD OPERATING PROCEDURE標(biāo)準(zhǔn)操作程序MARKING GUEST LAUNDRY為客衣做打碼T ASK N UMBER :LA-0002任務(wù)號(hào) :D EPARTMENT:Housekeeping部門(mén) :客房部D ATE I SSUED :August 2005制定日期 :2005年 8 月GI expect my laundry items to be returned. I lose confidence in the hotel if I receive anotherUESTEXPECTATION:guest s laundry or my items go

2、 missing.客人期望 :我期望我的衣物能原物回歸 ,如果我收到其他衣物或我的衣物被遺失,我將會(huì)對(duì)酒店感到非常的失望 .T IME TO T RAIN :25 minutes培訓(xùn)時(shí)間 :25 分鐘Why is this task important for you and our guests?為什么這對(duì)你和客人都如此重要?Answers:回答：1.I understand the importance of marking Guest Laundry.我了解在客衣上做記號(hào)的重要性.2. It is my responsibility to ensure that guests are c

3、onfident in our abilities and can rely on our service我.的責(zé)任是確?？腿藢?duì)我們的能力有信心并且依賴我們的服務(wù) .3.I can save money for the hotel to ensure no items are lost or forgotten.本著為酒店節(jié)約經(jīng)費(fèi),我確保沒(méi)有一件衣物遺失或被遺忘.4.This shows our professionalism.這體現(xiàn)了我們的專業(yè)能力 .5.This can increase our GSTS這.可以提高我們對(duì)客的服務(wù)質(zhì)量.WHAT/ STEPSHOW/ STANDARDSTR

4、AINING QUESTIONS什么/步驟如何做 / 標(biāo)準(zhǔn)培訓(xùn)問(wèn)題WHAT/ STEPSHOW/ STANDARDS什么/步驟如何做 / 標(biāo)準(zhǔn)1) SortingUnderstand each line of the laundry list.分類理解洗衣清單的每一條 .Make sure each item is marked on the correct place onthe garment.確保衣物記號(hào)標(biāo)在了正確的位置上Do not use the collar of a shirt or blouse to mark.不要在襯衣或?qū)捤傻纳弦骂I(lǐng)上打記號(hào).2) CheckFabrics

5、woven in silk, nylon, rayon, 100% polyester, or檢查high-combed wool, should not be sealed directly.絲制品 ,尼龍制品 ,人造絲 ,100%聚脂 , 或羊毛制品衣物不應(yīng)該直接的密封 .Use a thermo seal flag to prevent damaging the fabrics.用手寫(xiě)碼條打以免損壞織物 .3) MarkingGarments put into washing should be seal-marked,做標(biāo)記garments put into dry-cleaning

6、should be paper-marked.衣物在送洗時(shí)應(yīng)有密封記號(hào),被送干洗時(shí)應(yīng)有適當(dāng)?shù)挠浱?hào) .Make a special mark for:特殊記號(hào)-Express service快洗服務(wù)-Pressing only service凈熨服務(wù)-Starching,(light, medium, heavy)有淀粉沉積物的衣物(輕微的 ,中型的 ,嚴(yán)重的 )-No pressing不需熨燙服務(wù)-Any other specific instruction 任何其他的特殊說(shuō)明TRAINING QUESTIONS培訓(xùn)問(wèn)題Why do I need to understand each line

7、 on the list?為什么我需要理解清單上的每一項(xiàng)?Where can I mark?我該在什么地方做記號(hào)?Why is this check so important?為什么這個(gè)檢查如此重要?What is the difference between the different services?不同的服務(wù)有什么不同之處?4) DistributionTo send marked laundry to dry-cleaning or washingDo I have to take special care when distributing?area, pressing only

8、service to pressing area.在送洗洗衣時(shí) ,我是否需要特別的注意?送洗洗衣5) Laundry List Hand-Over洗衣清單移交送打好標(biāo)記的衣物去干洗或洗滌處:凈熨衣物送去熨燙地點(diǎn) .The marked laundry should be returned back to theWhat happens if I have a mix up there?guest service properly for further reference check.如果衣物混合在一起會(huì)發(fā)生什么事情?打好標(biāo)記的洗衣單應(yīng)被送回客衣組,以便深入檢查.Summary questions:問(wèn)題概況 :1.What is important about marking laundry?打標(biāo)記洗衣最重要的是什么?2.What happens if the Laundry is wrongly marked?如果洗衣標(biāo)記打錯(cuò)了將會(huì)怎樣?3.Why do I have to take care when distributing?為什么在送洗洗衣時(shí)應(yīng)該特別注意?4.What different services can be marked?不同的服務(wù)有哪些不同的標(biāo)記?5.How do I mark and where do I mark