酒店侍酒師崗位職責(zé)

1、【精品文檔】如有侵權(quán)，請聯(lián)系網(wǎng)站刪除，僅供學(xué)習(xí)與交流酒店侍酒師崗位職責(zé)IV V四五Department:部門：Food & Beverage Services餐飲服務(wù)部門Job Band:職位等級： 8Reports To:直屬上級： F&B Supervisor, Restaurant Manager餐飲主管，餐廳經(jīng)理JOB OVERVIEW職位概述· Manage the complete wine program needs of the Food and Beverage Division. Assist in managing one or more ful

2、l-service food and beverage outlet(s) on a daily basis.· 管理餐飲部門整體的葡萄酒計(jì)劃。協(xié)助管理一家或多家全服務(wù)餐飲營業(yè)場所的每日運(yùn)營。· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. · 遵守當(dāng)?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當(dāng)?shù)氐囊?guī)章

3、制度。At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:· Be charming by being approachable, having confidence and showing respect.· Stay in the moment by understanding and anticipating guests needs, bein

4、g attentive and taking ownership of getting things done.· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲際酒店及度假村®，我們希望賓客感覺風(fēng)格獨(dú)特、時(shí)尚現(xiàn)代和深入洞悉，這意味我們需要你：· 親切、充滿自信、體現(xiàn)尊重來展現(xiàn)富有魅力的你。· 理解和預(yù)測賓客的需要、做到細(xì)心周到、具主人翁精神

5、、把事情辦好，保持專注當(dāng)下。· 見多識廣、分享閱歷、展現(xiàn)你的風(fēng)格來創(chuàng)造令人感覺特別的時(shí)刻，做到令人難忘。DUTIES AND RESPONSIBILITIES工作職責(zé)· Greet all guests and take beverage and food orders in a prompt and professional manner.· 快速和專業(yè)的迎接所有客人，為客人點(diǎn)餐。· Serve cocktails and/or menu items to bar guests; up-sell when taking orders.· 為酒

6、吧客人提供雞尾酒和餐單上的項(xiàng)目；點(diǎn)單時(shí)向客人推銷。· Perform pre- and post-shift side-work. Stock service station. Fold and stack cocktail napkins and prepare bowls of bar snacks.· 工作前后的準(zhǔn)備和收尾工作。清點(diǎn)服務(wù)站。折疊雞尾酒餐巾和準(zhǔn)備酒吧零食。· Record order on guest check and ring up on pre-check register or according to hotel procedures

7、. Complete customer payment transactions according to cash and charge procedures.· 在客人帳單上進(jìn)行記錄，登錄帳號或按酒店程序進(jìn)行工作。按現(xiàn)金收款程序完成顧客的付款。· Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary. Empty tras

8、h and ashtrays.· 高效快速的清理和清潔餐臺。需要時(shí)清理和抹擦廢物，桌椅，墻壁，窗戶，鏡子和地面。清倒垃圾。· Assist Bartender in preparation of fruits and garnishes; may assist Bartender in setup and replenishment of appetizers or “happy hour” buffet, if applicable.· 協(xié)助吧臺侍應(yīng)生準(zhǔn)備水果和裝飾品；必要的話，協(xié)助吧臺侍應(yīng)生擺放和補(bǔ)充開胃品或“快樂時(shí)光”的自助餐臺。· Monitor

9、 guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage serv

10、ice is questionable. · 監(jiān)督客人的行為和酒精飲品消耗量從而決定什么時(shí)候應(yīng)控制客人的酒精量；將因酒精過量而引發(fā)的事故或客人的受傷程度匯報(bào)給管理層；在對飲用酒精飲品的客人的年齡有質(zhì)疑時(shí)檢查客人的身份證。· Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

11、· 警告管理層有關(guān)服務(wù)或安全的事宜。按照設(shè)定的指導(dǎo)綱要進(jìn)行適當(dāng)?shù)难a(bǔ)救服務(wù)以確?？腿说臐M意度。· Perform other duties as assigned· 完成分配給的其它工作。ACCOUNTABILITY責(zé)任范圍Number of employees supervised 管理的員工Direct N.A.直接 無Indirect N.A.間接 無Annual Operating Profit/Payroll Budget 年度經(jīng)營利潤和薪金預(yù)算· N.A.· 無Key Metrics 主要績效指標(biāo)· Completion o

12、f assigned tasks· 完成分配給工作的情況Decision Making Responsibilities (Decision Rights) 決策職責(zé)(決策權(quán))· N.A.· 無QUALIFICATIONS AND REQUIREMENTS任職要求Required Skills 技能要求 · Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and

13、 the Company.· 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.· 持有當(dāng)?shù)卣?guī)定的含酒精飲品知識課程證書或食品服務(wù)許可證或有效的健康或食品上崗證。· Able to read and write English· 能夠讀寫英語。· Qualifi

14、cations · 學(xué)歷· High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.· 高中或酒店管理，餐飲或相關(guān)領(lǐng)域的職業(yè)證書。Experience 經(jīng)歷· 1 years related experience or an equivalent combination of education and experience. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred· 1年相關(guān)工作經(jīng)歷，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。具有酒類品牌，啤酒，香檳，非酒精飲料，專用玻璃器皿，準(zhǔn)備方法和裝飾品知識者優(yōu)先考慮。The statements in this job description are intended to describe the essential nature