How to making a business phone call

1、By group4李麗歡 趙敏 陳春銀陳千里 曹曉松 龔昌蒙How to make a business phone callRemember that a business telephone call is comprised of three components: the beginning introduction, the middle bulk of the call, and the end summing up.Say everything that you need to in order to explain your reason for calling. State

2、when you will return the call or request that the other person call you back. If you have to leave a message, be concise.Let the other person know at the beginning of the call if you plan to use a speaker phone or record any part of the conversation.Point 1Point 2Point 3Set a specific time to make b

3、usiness calls.If you have an office, shut your door when making detailed business calls. This will keep the conversation more private and will not bother those sitting in areas outside your office.One of the advantages of the telephone serves as a disadvantage when it comes to phone introductions: t

4、he inability to see the other partys face.For example, you might say “Hello, my name is (your name).” When introducing yourself on a business call, use both your first and last name and professional title, such as doctor or reverend, if it is related to the purpose of the call. When you are introduc

5、ing yourself for a personal call, it is fine to use just your first name.First identify yourself at the onset of the callAsk to speak with the person you are calling by saying, “May I speak with (persons name)?” Do not assume you are speaking with the correct person. If the person has already identi

6、fied himself upon answering the phone, confirm that you heard the correct name before continuing. For example, say something like “I am calling on behalf of (company/organization name) in regard to (reason for the call).” When making a personal call to someone you recently met, begin the conversatio

7、n by reminding the person when and where you met: “We met Wednesday at the park.”Include the company or organization affiliation when applicable. State the purpose of your callSpeak clearly and slowly and at a moderate volume when introducing yourself. Smile while talking. Even though the person on

8、the other end of the line doesnt see you smile, the act of doing so puts a smile in your voice. You will sound happy and friendly.Use notes to help guide you through the specifics you want to mention. This may be the only chance you really have to get your point across.Review the important points of the discussion, going over each persons responsibilities.Ask the other person to repeat what you are saying in their own words. This is important in ensuring you are both on the same page and understand what the conversation is about.End the call on a pleasant note. Thank the other pers