羅賓斯管理學練習題第三章

1、Chapter 3 Organizational Culture and Environment: The ConstraintsTrue/False QuestionsA MANAGER S DILEMMA1. According to the information presented in “AManager' Dilemma, “ the training programs were well planned and integrated across all business units.False (moderate)THE MANAGER: OMNIPOTENT OR S

2、YMBOLIC2. In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure.False (easy)3. The current dominant assumption in management theory suggests managers are omnipotent.True (moderate)4. The view of managers as omnipotent is consistent

3、 with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization' s olTrue (moderate)5. The symbolic view of managerial impact is useful in explaining the high turnover among college and professional sports coaches, who can be c

4、onsidered the“ managers “ of their teams.False (difficult)6. The view that a college football team had a losing season due to the failure of key players to obtain sufficient school grades represents the symbolic view of management.True (moderate)7. In the omnipotent view of management, much of an or

5、ganization's success or failure is due to forces outside management's control.False (easy)8. If an organization subscribes to the symbolic view of managers, it is unreasonable to expect managers to have a significant effect on the organization's performance.True (easy)9. A manager's

6、role in the omnipotent view of management is to create meaning out of randomness, confusion, and ambiguity.False (moderate)THE ORGANIZATION S CULTURE10. An organizational culture refers to a system of shared meaning.True (moderate)11. The organizational culture is a system of shared meaning held by

7、members that distinguishes the organization from other organizations.True (moderate)12. Organizational culture is a perception, not reality.True (moderate)13. Presently, there is no method for analyzing or assessing organizational culture.False (moderate)14. Strong cultures have more influence on em

8、ployees than weak ones.True (moderate)15. An increasing body of evidence suggests that strong cultures are associated with high organizational performance.True (easy)16. Compensation in mentioned in the text as a dimension of organizational culture.False (moderate)17. Most organizations have very we

9、ak cultures.False (moderate)18. An organization's founder has little influence on its culture.False (moderate)19. Rituals are repetitive sequences of activities that express and reinforce the key values of an organization.True (moderate)20. Organizational stories typically contain a narrative of

10、 significant events or people.True (moderate)21. A good example of an organizational story is the process college faculty members go through in their quest for tenure.False (moderate)22. Employee stock option is mentioned in the text as an example of a material symbol.False (moderate)23. The link be

11、tween values and managerial behavior is fairly straightforward. True (moderate)THE ENVIRONMENT24. The part of the environment directly related to achievement of an organization's goals is the specific environment.True (moderate)25. The general environment refers to everything inside the organiza

12、tion. False (easy)26. Environmental uncertainty can be divided into two dimensions: degree of trust and degree of integration.False (difficult)27. Because certainty is a threat to an organization's effectiveness, managers try to minimize it. False (easy)28. The term suppliers include providers o

13、f financial and labor inputs.True (moderate)29. To a national network such as NBC, your home VCR is considered a competitor. True (moderate)30. Ralph Nader's Center for Responsive Law is considered a pressure group that managers must deal with.True (moderate)31. Industry conditions is an example

14、 of an organization' s general environment.False (moderate)32. The Civil Rights Act of 1964 made jobs accessible to people with disabilities.False (moderate)33. The Americans with Disabilities Act grants 12 weeks of unpaid leave to employees for birth or adoption of a child.False (moderate)34. E

15、conomic conditions are part of the organization's specific environment.False (moderate)MANAGING WORKFORCE DIVERSITY35. Based on the data presented in a Managing Workforce Diversityfederal mandate is the number one factor driving diversity efforts by organizations.False (moderate)Multiple-Choice

16、QuestionsA MANAGER S DILEMMA36. According to the information presented in“A Manager' s Dilemma, “ Vancouver is a city where theenvironment is fairly stable and the relationship among stakeholders is critically important. Which of the following approaches to managing stakeholder relationships sho

17、uld Catherine Deslauriers, the city of Vancouver ' s staff and organizational development coordinator, pursue?a. Stakeholder partnershipsb. Boundary spanningc. Stakeholder management (difficult)d. Scanning and monitoring the environmentTHE MANAGER: OMNIPOTENT OR SYMBOLIC37. What are the two view

18、s of managerial impact on the success or failure of the organization?a. Omnipotent and symbolic (moderate)b. Omnipotent and reflectivec. Symbolic and interactived. Reflective and interactivee. Dynamic and static38. What view suggests that managers are directly responsible for an organization's s

19、uccess or failure?a. Symbolic view of managementb. Autocratic view of managementc. Omnipotent view of management (moderate)d. Linear view of managemente. Quality view of management39. According to which of the following views of managerial impact is it external forces, not management that determines

20、 outcomes?a. Symbolic view of managementb. Autocratic view of managementc. Omnipotent view of management (moderate)d. Linear view of managemente. Quality view of management40. The current dominant assumption in management theory.a. suggests a balanced view of managers as symbolic and omnipotent.b. s

21、uggests managers are symbolic.c. suggests managers are omnipotent. (moderate)d. is that both the symbolic and omnipotent views are fading.e. is that neither symbolic nor omnipotent views are relevant.41. The view of managers as is consistent with the stereotypical picture of the takecharge business

22、executive who can overcome any obstacle in carrying out the organization's objectives. a. symbolic b. omnipotent (moderate) c. generalist d. autocratic e. dynamic42. Which of the following views of managerial impact is useful in explaining the high turnover among college and professional sports

23、coaches, who can be considered the“ managers “ of their ta. Symbolic b. Omnipotent (moderate) c. Generalist d. Autocratic e. Dynamic43. Which of the following statements best represents the symbolic view of management?a. Outside forces have most of the influence on organizational outcomes. (difficul

24、t)b. Effective managers are viewed as role models that employees emulate.c. Upper management's proper role is that of organizational figurehead.d. Managers are one of the three significant forces that determine organizational outcomes.e. Managers are directly responsible for the success or failu

25、re of the organization.44. The view that a college football team had a losing season due to the failure of key players to obtain sufficient school grades represents which view of management?a. Omnipotentb. Symbolic (moderate)c. Democraticd. Systematice. Organic45. Following the symbolic view, manage

26、rs have a(n) effect on substantive organizational outcomes.a. substantialb. moderatec. limited (moderate)d. unlimitede. undetermined46. In which of the views of managerial impact is the actual part that managers play in organizational success or failure minimal?a. Omnipotentb. Symbolic (moderate)c.

27、Democraticd. Systematice. OrganicTHE ORGANIZATION S CULTURE47. Organizational culture is similar to an individual's.a. skillsb. personality (easy)c. motivationd. abilitye. knowledge48. Which of the following phrases is associated with the definition of organizational culture?a. Individual respon

28、seb. Shared meaning (easy)c. Diversity of thoughtd. Explicit directionse. Internal growth49. The organizational is (are) a system of shared meaning held by members that distinguish(es) the organization from other organizations.a. culture (easy)b. valuesc. ritualsd. structuree. hierarchy50. Which of

29、the following is not implied by your text's definition of culture?a. Culture is a perception.b. Individuals tend to describe an organization's culture in dissimilar terms. (difficult)c. There is a shared aspect of culture.d. Organizational culture is a descriptive term.e. Research suggests s

30、even dimensions to an organization's culture.51. The strength of culture is dependent on all but which of the following organizational factors?a. Sizeb. Industry (moderate)c. Aged. Turnovere. Original culture intensity52. Which of the following is NOT mentioned in the text as a dimension of orga

31、nizational culture?a. Attention to detailb. People orientationc. Compensation (moderate)d. Aggressivenesse. Stability53. Sony Corporation? sfocus on product innovation is an example of which of the following dimensions of organizational culture?a. Attention to detailb. People orientationc. Outcome o

32、rientation (moderate)d. Aggressivenesse. Stability54. Organizations in which the key values are intensely held and widely shared have cultures.a. emergingb. aggressivec. weakd. strong (moderate)e. assertive55. Most organizations have cultures.a. very weakb. weak to moderatec. moderated. moderate to

33、strong (moderate)e. strong to very strong56. What is the original source of an organization's culture?a. Theorganization's industryb. Theorganization's sizec. Theorganization's aged. Theorganization's geographiclocatione. Theorganization's founder(moderate)57. Which of the fo

34、llowing is not a way in which culture is transmitted to employees?a. Storiesb. Ritualsc. Organizational chart (moderate)d. Material symbolse. Language58. are repetitive sequences of activities that express and reinforce key values of theorganization.a. Rituals (easy)b. Storiesc. Symbolsd. Languagee.

35、 Habits59. Organizational typically contain a narrative of significant events or people.a. stories (moderate)b. ritualsc. organizational chartd. material symbolse. language60. A good example of an organizational is the process college faculty members gothrough in their quest for tenure.a. storyb. sy

36、mbolc. anchord. sacrificee. ritual (moderate)61. All of the following are mentioned in the text as examples of material symbols EXCEPT:a. dress attire.b. size of offices.c. employee stock options. (moderate)d. reserved parking spaces for certain employees.e. health club memberships for employees.62.

37、 Which of the following statements is accurate concerning organizational culture?a. It has little impact on managers.b. Generally, the rules of organizational culture can be found in the employee handbook.c. Organizational culture is always passed along by word of mouthd. Organizational culture is r

38、arely explicit. (difficult)e. The organization's culture expands a manager's decision-making options.63. The link between organizational values and managerial behavior is.a. uncertainb. fairly straightforward (moderate)c. loose and difficult to seed. unimportante. hidden64. In organizations

39、whose culture conveys a basic distrust of employees, managers are more likely to use which of the following leadership styles?a. Democraticb. Participativec. Authoritarian (moderate)d. ConsensusTHE ENVIRONMENT65. According to the text, the environment includes those constituencies that have adirect

40、and immediate impact on managers decisions and actions and are directly relevant to the achievement of the organization' s goals.a. generalb. specific (moderate)c. secondaryd. forwarde. reverse66. Which of the following is not an example of a constituency that makes up the specific environment?a

41、. Customersb. Sociocultural factors (moderate)c. Suppliersd. Competitorse. Pressure groups67. For a company such as Walt Disney World in Florida, a bank would be an example of what kind of factor in their specific environment?a. Competitorb. Supplier (moderate)c. Special-interest groupd. Government

42、agencye. Customer68. Which of the following is not an example of a specific environmental factor?a. Suppliersb. Political conditions (moderate)c. Customersd. Governmental agenciese. Special-interest pressure groups69. For an organization such as a hospital that needs nurses, the labor union and the

43、local labor market are examples of what kinds of factors in their specific environment?a. Special-interest group and supplierb. Customer and special-interest groupc. Both are examples of suppliers (difficult)d. Government agency and competitore. Special-interest group and competitor70. Voters repres

44、ent what factor in the specific environment of governmental organizations?a. Special-interest groupb. Competitorc. Supplierd. Customer (moderate)e. Government agency71. Typically, the specific organizational environment includes which of the following?a. Economic factorsb. Political conditionsc. Tec

45、hnological factorsd. Globalization issuese. Competitors (moderate)72. United Parcel Service represents what factor to the U.S. Postal Service in its specific environment?a. Competitor (moderate)b. Supplierc. Customerd. Special-interest groupe. Government agency73. To a national network such as NBC,

46、your home VCR is considered a a. customerb. supplierc. special-interest groupd. competitor (moderate)e. regulator74. According to the text, is having an impact on who an organization s competitorare because it has virtually eliminated the geographic boundaries.a. local area networkb. the intranetc.

47、the Internet (easy)d. video conferencing75. Ralph Nader's Center for Responsive Law is an example of what factor in the specific external environment?a. Competitorb. Pressure group (moderate)c. Customerd. Government agencye. Supplier76 Typically, the general organizational environment includes w

48、hich of the following?a Political conditions (moderate)b Issues directly relevant to achieving organizational goalsc Stakeholdersd Supplierse Government agencies77 Compared to the specific environment, which of the following is an accurate statement about the general environment of an organization?a

49、 They have less impact on the organization's operations (difficult)b They have more impact on the organization's operationsc They have about the same impact on an organization's operationsd It is the concern of upper managemente It is generally considered an unimportant environmental fac

50、tor78 Which of the following is not an example of an organization's general environment?a Economic conditionsb Political conditionsc Social conditionsd Technological conditionse Industry conditions (moderate)79 Interest rates, inflation rates, and stock market indexes are all examples of what fa

51、ctor in an organization's general environment?a Economic (moderate)b Politicalc Sociald Technologicale Global80 A downturn in the contributions from the public to the United Way charity is an example of the impact from what factor in its general environment?a Politicalb Socialc Technologicald Ec

52、onomic (moderate)e Global81 Which of the following is not true of the impact of government regulations on an organization? aOrganizations spend a great deal of time with thembOrganizations spend a great deal of money with themc They limit managerial choicesd They increase managerial discretion (diff

53、icult)e They may determine what an organization can sell82. Which legislation requires an employer to provide a working environment free from hazards to health?a. Occupational Safety and Health Act of 1970 (moderate)b. Equal Employment Opportunity Act of 1972c. Toxic Substance Control Act of 1976d.

54、Child Safety Protection Act of 1994e. Family and Medical Leave Act of 199383. Which legislation forbids discrimination in all areas of employer-employee relations?a. Occupational Safety and Health Act of 1970b. Equal Employment Opportunity Act of 1972 (moderate)c. Toxic Substance Control Act of 1976

55、d. Child Safety Protection Act of 1994e. Family and Medical Leave Act of 199384. Which legislation grants unpaid leave for birth, adoption, or to care for serious illness?a. Occupational Safety and Health Act of 1970b. Equal Employment Opportunity Act of 1972c. Toxic Substance Control Act of 1976d.

56、Child Safety Protection Act of 1994e. Family and Medical Leave Act of 1993 (moderate)85. The impact of the aging workforce is an example of what general environmental factor for the movie industry?a. Social (moderate)b. Technologicalc. Economicd. Demographice. Competitive86. A change in the way an o

57、rganization does business because of increasing female labor participation rates is an example of which factor of an organization's general environment?a. Demographicb. Economicc. Competitived. Technologicale. Social (moderate)87. According to the text, which of the following groups includes individuals who were born between the years 1946 -1964?a. The Depression groupb. The World War II groupc. The baby boomers (difficult)d. Generation Xe. Generation Y88. Which of the following groups are often described as the Dig