應(yīng)用監(jiān)控方案

1、應(yīng)用監(jiān)控交流應(yīng)用監(jiān)控交流BMC Copyright 5/26/2022 BMC Software, Inc2How BMC Can Help: BSM for Application Management Availability & Performance ManagementApplication PerformanceManagementDiscovery &DependencyServiceModelCMDB/ CMSOrchestrationRapidly deliver high-quality applications for increased competit

2、ive advantageApplication Release AutomationDeliver applications faster, with fewer errors, at the lowest costApplication Performance MgmtExceed service levels and avoid application failures ApplicationAutomationPolicies Copyright 5/26/2022 BMC Software, Inc3Current BMC Application Management Capabil

3、itiesApplication Release AutomationRelease Process ManagementBMC Release Process ManagementMiddleware Configuration ManagementBMC Middleware AutomationApplication DeploymentBMC Application AutomationRoot Cause Analysis for Release IssuesBMC Application Problem Resolution (AppSight)Atrium Application

4、 Discovery and Dependency Mapping, Atrium CMDB, Atrium OrchestratorApplication Performance ManagementEnd User Experience (Real & Synthetic)BMC End User Experience ManagementClient/Server, VDI End User Exp (MZ Aternity)App Tier Deep Dive for Production CloudBMC App DiagnosticsMarketZone Partner:

5、AppDynamicsBPPM Packaged Application Monitors (SAP, Oracle,Peoplesoft, Siebel)BPPM Custom Application Monitors (WebSphere,Weblogic, JBOSS) Copyright 5/26/2022 BMC Software, Inc4Proactive Application Performance MgmtHow We Do ItCore OfferingsBMC End User Experience Mgmt360 degree visibility into EUE

6、and impact on user behaviorBMC ProactiveNet Performance MgmtProactively find and rapidly resolve application performance issues Supporting OfferingsBMC Application Problem ResolutionMZ AppDynamics, DynaTraceBMC Middleware MgmtBMC MainView Transaction AnalyzerBMC Service Level MgmtBMC Application Rel

7、ease AutomationBMC Capacity OptimizationBMC Atrium Discovery & Dependency MappingBMC Atrium CMDB Automated end-to-end Root Cause Correlation & Business Impact Dev-Ops Collaboration Behavior Learning Predictive Alerting Deep Application Diagnostics Service Level Management User and Transactio

8、n Monitoring App Component Monitoring App Discovery & Modeling Automated Triage & Resolution Application Release Impact Mgmt Automated workload placementProactive Application Performance MgmtUser & Transaction MonitoringBehavior Learning& App DiagnosticsBusiness Impact & Event Co

9、rrelationProactive Automation & RepairExceed Application Service Levels Copyright 5/26/2022 BMC Software, Inc5Proactive detection and resolution of application performance issuesFrom the data-center perspectiveDB TierCDNWeb TierApp TierEnd to EndEnd User Experience Mgmt(Synthetic, Real)Deep Dive

10、 & Trans Tracing (Events, Transactional & Code Level Data)Application Performance ManagementProactive Root CauseBMC ProactiveNetPerformance ManagementPredictive Service ImpactBehavior LearningStatistical CorrelationPredictive Alerts Copyright 5/26/2022 BMC Software, Inc6Application Performan

11、ce ManagementApplication and Transaction MonitoringBehavior Learning and DiagnosticsRoot Cause and Business ImpactProactive Automation and Repair Application and Transaction MonitoringVisibility from end users to the data centerBMC ProactiveNet Performance ManagementReal User ExperienceApplication e

12、lementsPerformance KPIsApplicationsBusiness KPIsReal UsersDiagnosticsSynthetic UsersCMDB/CMSDiscovery & Dependency Copyright 5/26/2022 BMC Software, Inc7Application Performance ManagementApplication and Transaction MonitoringBehavior Learning and DiagnosticsRoot Cause and Business ImpactProactiv

13、e Automation and Repair Behavior Learning and DiagnosticsDeliver early warnings and avoid problem recreationStatic Threshold7 am9 am11 am1s2s3s4s5sResponse TimePredictive Warning Lead TimeBMC ProactiveNet Performance ManagementDiagnose problematic end user transactionsNote: App Diagnostics does not

14、yet support SAP J2EE server. However, it does support J2EE and .NET servers. Highlight our ability to perform deep dive on app servers.ApplicationsBusiness KPIReal UsersDiagnosticsTransactions Copyright 5/26/2022 BMC Software, Inc8Application Performance ManagementApplication and Transaction Monitor

15、ingBehavior Learning and DiagnosticsRoot Cause and Business ImpactProactive Automation and Repair Root Cause and Business ImpactEarly, fast, automated root cause and impact analysisITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countriesEvent Mgm

16、t ,BMC Service Impact Mgmt (now part of BPPM) BMC ProactiveNet Performance ManagementCMDB/CMSDiscovery & DependencyFix problems fasterAssess business impact of application & configuration changesExtend service views into physical, virtual & cloudPrioritize service & app issuesSimple

17、Service ModelsDetailedService ModelsReal-Time “Predictive Service Impact”Patented TechnologyReal-Time “Proactive Root Cause” Copyright 5/26/2022 BMC Software, Inc9Application Performance ManagementApplication and Transaction MonitoringBehavior Learning and DiagnosticsRoot Cause and Business ImpactPr

18、oactive Automation and RepairProactive Automation and RepairEfficient and consistent problem resolution BMC ProactiveNet Performance ManagementAutomate corrective actionsAutomate repetitive, routine tasksIntelligently place workloadsIdentify root cause faster and automatically apply known fixesTriag

19、e and remediate corrective actions based on business impact Copyright 5/26/2022 BMC Software, Inc10BMC End User Experience ManagementSynthetic Transaction Monitoring: How it works Central AdministrationScripting WorkbenchHoustonExecution ServersNYCSan FranciscoSydneyReal-Time Predictive AnalyticsPro

20、active Root CausePredictive Service ImpactBehavior LearningStatistical CorrelationPredictive Alerts Copyright 5/26/2022 BMC Software, Inc11支持的主要技術(shù)及應(yīng)用Web BrowserHTTP(S)/HTMLMacromedia Flex/AMFStreaming (MS, Real)Outlook Web AccessInternetHTTP(S)SMTP/POP/IMAPMAPIFTPLDAPWAP2/MMS & RadiusTCP/IP &

21、; UDPMiddlewareCORBA (IIOP)J2EE/EJB.NET Remoting (Framework)(D)COM (COM+, MTS)BEA Tuxedo (ATMI, JOLT)Oracle FormsSAP NetWeaverTerminal ServicesCitrix MetaFrame (ICA)Client/Server (Databases)ODBCADOOracle OCIIBM CLIERP/CRMSAPPeopleSoftSiebelOracle ApplicationsChordiantE.piphanyLawsonOther Application

22、sMS Windows GUI SupportWeb Services (SOA)SOAP (HTTP/XML)MS .NET SOAP StackApache Java SOAP StackUse a single solution forall your enterprise applicationsLegacy/MainframeIBM Mainframe (TN3270e)Telnet-based terminal protocol5250 being addedPassive Monitoring: HTTP(S) only Copyright 5/26/2022 BMC Softw

23、are, Inc12BMC TM-ART 架構(gòu)TMART Central ServerTMART CentralAdministrator FrontendServerChartingServerApplicationServerCentral UsersDatabase ServerWorkbenchSilkTestExecution ServerExecution Server Copyright 5/26/2022 BMC Software, Inc132022-5-262005 BMC Software13監(jiān)控界面 Copyright 5/26/2022 BMC Software, I

24、nc142022-5-262005 BMC Software14響應(yīng)時間分析 Copyright 5/26/2022 BMC Software, Inc15功能點：TrueLog on ErrorIdentify the webpage causing the problemSee what your users sees in their browserPinpoint the specific problem Copyright 5/26/2022 BMC Software, Inc16真實用戶監(jiān)控透明透明不會對代碼、服務(wù)器和內(nèi)容進行修改不會對代碼、服務(wù)器和內(nèi)容進行修改不產(chǎn)生額外流量不產(chǎn)生

25、額外流量不產(chǎn)生單點攻擊不產(chǎn)生單點攻擊Has no points of attack無延遲無延遲不需要額外服務(wù)器和數(shù)據(jù)庫不需要額外服務(wù)器和數(shù)據(jù)庫可以工作于可以工作于HTTP及及HTTPS模式模式 Copyright 5/26/2022 BMC Software, Inc17Service Level EnforcementMeet the users ongoing expectations for service quality Copyright 5/26/2022 BMC Software, Inc18BMC End User Experience Management20/20 Visi

26、bility Dynamic BaseliningComprehensive view of application performance from the end-user perspectiveProactively identify issues before users callIdentify intermittent issuesRequires minimal configuration Copyright 5/26/2022 BMC Software, Inc19BMC End User Experience Management20/20 Visibility Watchp

27、ointsBaseline & track not just page times but “Watchpoints”“Watchpoints” are user measurements (i.e., specific users, pages, requests, or transactions) to observe and analyzeTracks user activity at the individual or group levelTracks user activity whether on-premise or off Copyright 5/26/2022 BM

28、C Software, Inc20Automatically collect, organize, and analyze all end-user experience dataPresent relevant data in meaningful, easy-to-consume format for rapid problem detection and isolationReport on delivered performance levels for an entire customer groupReport on specific elements, such as the h

29、ealth and availability of the login function BMC End User Experience ManagementForensic Analysis Copyright 5/26/2022 BMC Software, Inc21View a single user and track their activity across an applicationSee where someone encountered a problem, or why a particular instance of a page took a long time to

30、 loadBMC End User Experience ManagementForensic Analysis Copyright 5/26/2022 BMC Software, Inc22BMC End User Experience ManagementEnd to End Application Performance MonitoringEasily extracts detailed data Sends to Incident Management SystemIntegrates with diagnostic solutions for rapid problem isola

31、tion Copyright 5/26/2022 BMC Software, Inc23Build Summary Reports for Business VisibilityDetailed transcriptsSummary reportsReport Page PerformanceLast 7 Days Copyright 5/26/2022 BMC Software, Inc24Growing impatience with mobile app and website performanceWhy monitor app performance on mobile device

32、s?22% expect mobile sites to load faster than regular websites on mobile devices59% expect mobile sites to load in 3 seconds 73% will leave a site if it doesnt load in $1B of products via mobile websites and apps.-Google mobile ads are a $1B business-eBay expects $4B in sales from mobile devices thi

33、s yr Copyright 5/26/2022 BMC Software, Inc25In SummaryEnd User Experience is the key to APM-Understand and enforce service levels to increase customer satisfaction-Understand and demonstrate user and business impact-Ensure consistent, reliable private and public cloud services, while controlling cos

34、ts-Optimize cloud performance and resource provisioning / rightsizing Copyright 5/26/2022 BMC Software, Inc26BMC End User Experience ManagementKey BenefitsExceed customer expectations/SLAsComplete end to end visibilityImprove Availability & PerformanceEarly, fast, and efficient problem isolation

35、Exceed Business ExpectationsMeasure performance impact on user behaviorReduce CostRapid Time To Value with Enterprise Scalability Copyright 5/26/2022 BMC Software, Inc27APM/EUE Buying Initiatives for:Mission-critical enterprise apps-Fidelity, Macys, SearsSaaS & Hybrid/Public cloud apps-Reuters,

36、WebMD -SaaS: Salesforce, Blackboard, WorkdayCloud / Service providers-PaaS: Engine Yard (hosted by Terremark), ATG (ATT)-IaaS : Rackspace, Savvis, TerremarkBMC End User Experience Mgmt Buyer LandscapeCIOInfrastructure Engineering & OperationsApplicationsIdentity / User Administration / AccessDes

37、ktop EngineeringDistributed Server OperationsDistributed Server EngineeringMainframe OperationsDatabase Admin and OperationsSchedulingCapacity ManagementEvent Mgmt / NOC EngineeringApplication Dev / Build / Project ManagementApplicationSupportMainframe EngineeringNetwork Operations & Engineering

38、 Storage Operations & EngineeringApplicationQA/TestBusiness-IT LiaisonIT ArchitectureArchitecture & Standards / Tech PlanningApplication Infrastructure & MiddlewareBuying Center (or EB)Buyer/ChampionInfluencer/CoachApplicationOperationsEvent Mgmt / NOCOperationsApp Infrastructure & O

39、psApplicationDevelopmentNote: This diagram is not an org chart. It is intended to depict roles/functions and their relationshipsApp Business Owner Copyright 5/26/2022 BMC Software, Inc28BMC End User Experience Management Discovery QuestionsHow do you meet service levels for your customers?How do you

40、 isolate the cause of application slowdowns?Do you monitor the end user experience?Business OwnerApplication Support / OperationsIT OperationsHow do you find out about application problems?How long does a typical outage last?How do you determine when app performance is degraded?How often and have yo

41、u had any recent application outages?How long does it take to find and fix problems?How do you isolate the cause of application problems?Whats the impact when your users experience a problem?How do you detect app performance issues today?How do you gain visibility into SaaS/Cloud application perform

42、ance?What is your end users perception of your application?How do you prioritize incidents?How do you determine the impact of dynamic infrastructures on apps? Copyright 5/26/2022 BMC Software, Inc29Categorizing Competitors by Focus AreaFull Stack VendorsApplication Performance Management Competitive

43、 Overview EUEM VendorsAPM Vendors Copyright 5/26/2022 BMC Software, Inc30How to Compete and WinBMCCA, Compuware, HP, QuestTime To Value & Ease of UseMultiple products; days/weeks to configure; high TCO; often require services 20/20 Visibility Lack granular + C-level views for isolating and prior

44、itizing problems (e.g., map pg load time to users)24x7 End to End App Performance MonitoringReactive diagnostics not designed to run 24x7; built on older, less efficient technology; missing key data; weak EUE & diagnostic tool integrationForensic AnalysisManual analysis and correlation of EUE wi

45、th diagnostics for problem isolationEnd User Behavior MonitoringManual correlation of app performance with end user behavior (abandon cart)“Cloud Visibility”Lack insight into accelerated app performance via Cloud CDNs/ADNs like Akamai Copyright 5/26/2022 BMC Software, Inc31BMC End User Experience Ma

46、nagementHow to CompeteBMCCA, Compuware, HP, QuestMetricTime to value (TTV) and ease of use Push for POC; Emphasize incremental implementationReq multiple products; days/weeks to configure; high TCO; services often reqdCA Wily Introscope agents intrusiveCompuware - full suite lock-in + services reqdC

47、ostRapid ROI20/20 VisibilityCA, HP, and Quest are weak at user-tracking (rely on client IP address) - cant isolate problems (map pg load time to users)% issues reported by usersMTTREfficiencyEnd to End App Performance MonitoringIntegration with AppDynamics wins on TTV & cloud-readiness for web a

48、ppsContinuous Diagnostics collection with minimal footprint & overheadWeak integration b/w EUE &diagnostics toolsDiagnostics not designed to run 24x7; built on older, less efficient technology; missing key dataCA Wily focuses on JavaCompuware diagnostics reactive collect data when SLA not me

49、t MTTREfficiencyService LevelsForensic Analysis automatically correlates EUE to diagnostics for problem isolationRequire manual analysis and correlation of EUE to diagnosticsMTTREfficiencyService LevelsEnd User Behavior Monitoring automatically correlates application performance w/EU behavior (aband

50、on cart)Require manual correlation of app performance to end user behaviorCustomer SatCustomer RetentionConversionsCompleted Trans“Cloud Visibility”Lack insight into accelerated app performance via Cloud CDNs like AkamaiMTTRCost-Perf RatioEnablement details to prior slide Copyright 5/26/2022 BMC Sof

51、tware, Inc32BMC ProactiveNet Performance Management Suite PricingBMC End User Experience ManagementNew LAUoMPriceFormer LAs Included:BMC Synthetic Transaction Monitoring and Analytics - License Add-onper instance 7,000 BMC ProactiveNet Performance Management - Synthetic Transaction Monitoring and An

52、alyticsBMC Real End User Experience Monitoring and Analytics - License Add-onper instance 7,600 TrueSight End User Monitor - Enterprise Edition (Coradiant)Pricing Changes-New UoM charge instance of the execution server for Synthetic and per instance of the watchpoint for Real EUEM-Standard non-stand

53、ard clarification language available if required-Included in BPPM and App Mgmt Suites-Refer to the BMC Application Management Pricing Fundamentals ppt for full details on pricing/migrations for EUEM and former Coradiant skus Copyright 5/26/2022 BMC Software, Inc33BMC End User Experience ManagementMa

54、rket Leadership Copyright 5/26/2022 BMC Software, Inc34Learn more at Copyright 5/26/2022 BMC Software, Inc35大型企業(yè)IT規(guī)模、復(fù)雜度的增加和IT服務(wù)的多樣化推動IT轉(zhuǎn)向面向服務(wù)的管理，也推動企業(yè)ITSM走向BSM，業(yè)界實施BSM的主要驅(qū)動力為：vIT部門要不斷提升層次的要求v 優(yōu)化服務(wù)成本 v 提升IT 績效v 對業(yè)務(wù)需求實現(xiàn)敏捷響應(yīng)的能力vIT部門呈現(xiàn)和定位自身價值的要求v 提供IT與業(yè)務(wù)相關(guān)性的呈現(xiàn)v 建立業(yè)務(wù)部門對IT服務(wù)的可視性v實現(xiàn)業(yè)務(wù)服務(wù)的成本分析、對業(yè)務(wù)部門的服務(wù)定價和實現(xiàn)

55、ChargeBack計費機制的要求BSM的主要驅(qū)動力BSM的目標1. 實現(xiàn) IT 與業(yè)務(wù)的協(xié)同2. 將IT當作業(yè)務(wù)來運營 Copyright 5/26/2022 BMC Software, Inc36能夠訪問在線商店，但是相能夠訪問在線商店，但是相當慢當慢 Copyright 5/26/2022 BMC Software, Inc37監(jiān)控界面上發(fā)現(xiàn)公司在線商店出現(xiàn)問題。通過相關(guān)菜單開始根源問題通過相關(guān)菜單開始根源問題定位定位 Copyright 5/26/2022 BMC Software, Inc38在服務(wù)影響視圖上發(fā)現(xiàn)在在服務(wù)影響視圖上發(fā)現(xiàn)在線交易出現(xiàn)告警線交易出現(xiàn)告警然而，從總體視圖上基礎(chǔ)然而，從總體視圖上基礎(chǔ)架構(gòu)組件上并沒有發(fā)現(xiàn)故架構(gòu)組件上并沒有發(fā)現(xiàn)故障障快速查看影響事件