BEC高級(jí)寫(xiě)作文檔

1、第19頁(yè) 共19頁(yè)BEC高級(jí)寫(xiě)作文檔Describing a graphModule 4The graph pares the amount of palm oil held in world stocks over the years 1985 to 2022 with the demand.Over the period in question demand for palm oil rose steadily from 7,000 tonnes in 1985 to 33,000 tonnes in 2022. During the same period stocks of palm

2、oil also rose, but fluctuated greatly. At all times, ending stocks exceeded demand, but not by the same margin. From 1985 to 1997 ending stocks were between 1,300 and 1,700 tonnes, even though demand doubled during the same period. After 1997 the margin increased significantly, reaching a peak in 20

3、00 of almost 3,000 tonnes pared to the demand of 20,000. For the next five years ending stocks fell back relative to demand.In the last three years the industry seems to have reached a consistent level of ending stocks pared to the demand.The graph shows the production levels achieved by factories i

4、n three different locations over the period 2000 to 2022. Overall, we can see that, although the three factories vary in size and production capacity, the output at all the sites has followed a similar upward trend.In Guangzhou, the largest of the three, output rose from 7.6 million to 12 million un

5、its over the period in question, the best growth in percentage terms. In Timisoara, production rose by about 35% over the same period, despite a slight fall recorded in 2022. In Leeds, output also grew year on year but increased more slowly, from 7 million in 2022 to 8.5 million in 2022.In conclusio

6、n we can observe that production at all three sites has shown a healthy level of growth, reflecting an increased demand for the panys products.Module 8The two graphs show the changes in global temperature and the amount of carbon dioxide emitted by different countries over the period 1880 to 1990.Ta

7、king global temperatures first, we can see that there was steady rise in global temperature of 0.8 degrees Fahrenheit over the period in question. However, within this general trend, there were many fluctuations, for exle between 1917 and 1917, global temperature dropped by 0.6 degrees Fahrenheit.Th

8、e second graph, showing the amount of carbon dioxide emitted by different countries in the world, shows a steady increase in the total emission from one billion tonnes in 1950. From 1950 to 1990, emissions increased dramatically to 22 billion tones. The contribution of North America, Western Europe

9、and other developed countries levels off after 1970, whereas that of the rest of the world continues to rise sharply.From the information presented, it is not sure if there is a connection between the two developments.A letter of plaint Module 6 Dear Ms DelapleI am writing in answer to your letter o

10、f 23 January in which you stated that you would be unable to replace the battery on my SL550 MP3 player because it was now out of warranty.I purchased the MP3 player fourteen months ago and had had no trouble with it for the first ten months. Although my use of the player was normal and I recharged

11、the battery according to the instructions, it failed after only eleven months. I tried to recharge it again after two weeks, but without success. At that point, I contracted your technical support department who advised me to send in the player for repair. It seems that it arrived with you too late

12、to be within warranty.In your manual it clearly states that “the battery should last most normal users the life of the product.” For this reason, and the fact that it failed after eleven months rather than twelve, I cannot accept that I am not entitled to a free replacement battery.It is not in your

13、 panys interest to have dissatisfied customers and if you are unable to offer the replacement, I will certainly warn others through inter forums about this problem.Thank you for taking the time to consider my case. I look forward to hearing from you.Yours sincerelyDear John, I am writing to you rega

14、rding some problems that we have experienced recently with our orders, and to ask you to remedy the situation.In March of this year we ordered two pallets of beech laminate flooring, but were sent two pallets of oak laminate. It took three weeks to get the correct goods. In May we received a damaged

15、 pallet of the same item and had to return it. On that occasion it took ten days to get a replacement. Most recently we received three pallets of cherry wood flooring in the wrong thickness.These mistakes cost us time and money in administration. They affect our reputation for reliability and prompt

16、 delivery, and worse than that, can lose us business if the customer is not prepared to wait for the goods.In the past we have not had any reason to plain about the quality of service from your pany and I would like to know why the situation has changed in recent months. A full explanation of the re

17、asons for these mistakes would be helpful.You will appreciate that we cannot continue to do business with you if such errors continue to occur. I do hope it is a problem that you are able to solve quickly.I look forward to hearing from you.Yours sincerelyDear Mr OpikI apologize for missing your rece

18、nt call concerning your new pool. I was also sorry and surprised to hear that you have experienced problems with it so soon.As you will recall, when we originally discussed the question of heaters, I presented to you various options. Some were smaller heaters, others were more powerful. Clearly, dif

19、ferent people have different tastes in how warm they would like their swimming pool to be. Consequently, at the time, I advised you to buy one that you thought would be best for you. You chose a smaller, less expensive one. I am sorry that you are now regretting that choice. As a result of this, we

20、feel that it is not our responsibility to pensate you for a new heater.However, I do sympathise with your situation and in order to resolve this problem, I suggest that you ask the manufacturer for an exchange for a bigger heater. Generally, they are quite good about this sort of thing and should gi

21、ve you a full refund on the original heater.If you like, I would be very willing to e and give my advice on which heater I personally would put in. This visit and advice would be free of charge.I hope you find this solution acceptable and look forward to hearing from you.Yours sincerely Selma Chakra

22、batiModule 9 A letter in response to a requestDear Mr FergusonThank you very much for your letter offering us the chance to e for the contract for office cleaning, maintenance and security at your pany.We would be delighted to take on this work, but I should point out that we are mainly an office cl

23、eaning pany. We could also offer garden maintenance services. In order to meet all your needs, we would have to work in partnership with another pany specializing in maintenance and security.I quite understand if you would like to find only one contractor to carry out all the tasks. However, if you

24、are willing to consider the option of using two specialist firms, I am sure you will not be disappointed. We do a very professional job and have excellent references, which I would be happy to supply.I look forward to hearing from you.Yours sincerelyA delicate letter Module 11Dear Mr Jones, Thank yo

25、u for your letter concerning your contract with Labelco Ltd.I am very sorry that you have had these problems with your first order (20,000 tree labels). We pride ourselves on the quality of our service, and such mistakes are clearly unacceptable. I hope, however, that once we have agreed on a soluti

26、on we will be able to move forward and enjoy a successful partnership.I have looked into the problem with the labels we sent you and it seems that in the final stage of printing the waterproof coating was not added. The simplest solution would be for us to collect the labels not yet used and add the

27、 waterproof coating to them. This process would take approximately six days between collecting them and returning them to you. As to the labels you have already used, we would be happy to refund you 75% of the cost of each label.I hope that this solution is acceptable, and look forward to hearing fr

28、om you.Once again, please accept my apologies for the inconvenience this has caused.Yours sincerelyModule 3 Email exchangeDear Mr. Harris,Further to our telephone conversation earlier, please find attached a draft contract. Please read it carefully and if you are in agreement with the terms, I would

29、 be grateful if you could sign it and return it to me.Strictly speaking, the deadline for the special offer we discussed is tomorrow. However, we would be happy to keep it open for you until the end of the week.Please do not hesitate to contact me if you have any queries.Yours sincerelyLaura CoxDear

30、 Mr Jeavons,I am writing to express my deep concern at the standard of service given recently by your employees.We have been working with you for the last five years and have always been happy with the politeness and efficiency of the receptionists and doormen you have supplied. However, in the last

31、 month, we have received the following plaints from visitors to our headquarters:-doormen not opening the door (five plaints)-being kept waiting in the reception area for over 15 minutes (three occasions)-being sent to the wrong part of the building for an appointment (two occasions)The reception is

32、 the first part of the pany that visitors have contact with. Consequently, a bad experience can give them a very negative impression.You will appreciate therefore, that we cannot allow the situation to continue. I would be grateful if you could replace the existing staff in the next seven days. We w

33、ill monitor the new team closely and report back to you in a further two weeks.If you have any questions about the points I have raised, please do not hesitate to contact me.I look forward to hearing from you.Yours sincerelyPeter Sackwell Dear Mr Sackwell,We do apologize for the poor service of the

34、receptionists and doormen. Immediately after I received your email, we looked into the cause of their poor service, which turned out to be their lack of proper training. The manager who is responsible for our panys training has been in hospital for a month due to illness. Up until now, we havent fou

35、nd someone who is as petent as him to be his replacement. As a result, the standard of service is declining. Fortunately, the manager will be discharged from the hospital this week, and things will definitely improve. Therefore, we can assure you that the situation will not continue.We will replace

36、the existing staff in the next seven days and supply you with new qualified receptionists and doormen. In order to pensate for all the inconvenience and negative impression caused by our staff, you do not need to pay them for the first month. We will pay them instead.We have had a good relationship

37、for the last five years. We do hope that this relationship will not be damaged by this exceptional case. We guarantee that such things will not happen again.If you have any questions, please do not hesitate to contact us.Yours sincerely,Philip JeavonsReport Writing Module 7Progress report on Greenla

38、nd documentary The aim of this report is to provide an update on the progress with regard to the documentary started last May, and an estimate of the timetable for pletion.We chose Greenland as our subject for the following reasons:-no-one else is making a documentary in this area at the moment.-it

39、is a good place to observe the effects of global warming (currently a topical subject).On the positive side, we have collected five hours of material including some impressive footage of wildlife (particularly polar bears) and some very interesting interviews with local people.With regard to the tim

40、etable, however, the filming is several days behind schedule. This is partly owing to unpredictable weather conditions which have sometimes prevented us from filming. In addition, it has not been easy to get permission to shoot in the north. Since it is a conservation area, the authorities are reluc

41、tant to give permission.Our estimate is that we have only another four weeks of filming to plete and once that is finished we will return to the editing room to distill the footage down to one hour.We would remend, on the basis of what we have already filmed, that the subject of the documentary shou

42、ld be the effect of global warming on wildlife and the local people. However, we recognize that this is your decision and would wele your views on this before we begin the editing process.A report on employee trainingThis report examines the performance of new recruits to the Solartech staff in the

43、last two years, and makes remendations on how performance can be improved.During our survey, we interviewed twenty recent recruits in the sales department and examined their results. We came to the following conclusions:-Eight of them were doing an excellent job. In the case of two, they had exceede

44、d their sales target by over 15%.-Six of them had a good technical understanding, but seemed inexperienced at selling (three of them admitted they had never sold anything before joining the pany). Their sales results ranged from poor to very poor.-the remaining six had a sales background, either thr

45、ough previous mercial training or a sales position. However, their understanding of the product was weak.Our remendations are as follows:Technical training courses should be made obligatory for new recruits and extra training must be given to those who are weak in this area.Sales training should be

46、available to everyone in the sales department, but we remend that in the future the pany not employ people with no sales training or experience. Moreover, anyone who fails to meet their targets over four consecutive months despite having been trained should be asked to leave.A market profile report

47、Module 12Report on China VisitThis report gives a summary of my meetings with various representatives of the Chinese tea industry and aims also to give an impression of what it is like to do business in China.The objectives of my visit to China were:- to meet tea experts and find out more about the

48、product.- to discuss the logistics of exporting tea from China.I made two interesting contacts: Li Sung, a tea master and Qiu Li, an expert agent. Li Sung really knows his subject and will be able to remend to us the best teas to buy and Their sources. Qiu Li has worked with other western firms before and will be able to deal with the necessary authorities for exporting the teas.Both of them seem happy to work with us. Li Sung will want a fee for his consultancy and Qiu Li will work for us on a mission basis.My advice for the person