酒店前廳部預(yù)訂管理程序手冊-SP-RM-RES-S020 Toll Free Number(v)免費電話和國際長途問訊

1、國際酒店前廳預(yù)訂管理手冊International Hotel Front Office reservation management manual酒店管理之家國際酒店預(yù)訂操作程序手冊O(shè)perating procedures manual for international hotel reservationStandard & Procedure國際酒店管理程序標準操作程序手冊SOPPosition: Reservations Sales Agent職位：預(yù)訂部銷售文員Department:Front Office/ Reservation 部門：前廳部/預(yù)訂部部門經(jīng)理：GM Approva

2、l: Date: 總經(jīng)理批準：日期：Task: Toll Free Numbers & International Inquiry Code: RM-RES-S020任務(wù)：免費電話和國際長途問訊序號： RM-RES-S020Standard:The toll free reservation number will be offered to International callers making reservation inquires. Reservations will be handled quickly and accurately if the call is identifie

3、d as international inquiry.標準免費預(yù)訂電話號碼是用以提供給國際線路上電話預(yù)訂或咨詢者，如果發(fā)現(xiàn)電話是國際長途，要盡可能準確、快速地處理預(yù)訂。Procedure:If there is any delay in the reservation taking process, including checking rates etc offer to return the inquirers call.If a call is identified as an international call, ensure the reservation is taken, as

4、 quickly as possible, And all required information should be obtained.If there are any language difficulties, immediately contact the associate who can assist (Do not delay if you are in trouble understanding as the guest will become frustrated and you may lose the reservation if they hang up.)Obtai

5、n the telephone contact as early as possible, so they can be re-contacted if line barrier does exist.If an international caller has contacted reservations for room rate quotation or rate information only, at the end of the call, offer to provide the toll free number, to make future reservations.Than

6、k you for calling Hotel. We have a toll free number you can use when you are ready to make your reservation. The number is _程序：1.在預(yù)訂過程中出現(xiàn)延遲，如要查房價等情況，則須回電給查詢者。2.如確定對方是國際長途，在確保獲取相關(guān)信息的同時，要盡快的接完預(yù)訂。3.如有語言上的困難，立即找人協(xié)助。(千萬不要因為理解上的困難而延遲)，因為客人如感到不開心掛斷電話，我們便失去這個預(yù)訂。4.盡早取得聯(lián)系電話。這樣如存在線路障礙，可再次聯(lián)系客戶。5.若客戶打國際長途，只是想了解房間或房價，向客戶提供免費電話號碼以便其以后預(yù)訂。謝謝