建立團隊信任(英文版)ppt課件

1、Case 9：Pacific Pathology .Introduction Michael Ridley has recently joined Pacific Pathology New team membersDifferent gender, age, culture and personality.Focus on 7 point1. Roles2.Tasks3. Supportive relationships4. Individual needs5. Contribution of others6. Interpersonal communication7. Cultural v

2、alues.RolesWhat roles you are in the new teamHow do you play your roles in the new teamHow to reviews your roles.TaskMichaels duties :analysis specimens according to a work schedule,recording the results and maintaining your work station clean and functioning. According to different personalities wi

3、th different tasks assigned.(The perfect type. strength type. lively type. Type of peace)Team members must fulfill the taskIn this game, some people in the command, some people made in the delivery of team-mate, a reasonable allocation of tasks.Supportive relationships To create a harmonious relatio

4、nship teamGood team work is the lubricant of human relationsThe role of relationships in the teamEstablish interpersonal relationships in team.Success factorsManagement of business success, 15% of the professional and technical decisions, 85% and individual interpersonal and personal skills associat

5、ed. Team relationship, including the relationship between upper and lower levels, the relationship among the members, even members of the team and external members relations.Supportive relationships To create a harmonious relationship teamGood team work is the lubricant of human relationsThe role of

6、 relationships in the teamEstablish interpersonal relationships in team.Individual needsWhat is your individual needsWhy do you want to meet your individual needsHow to meet your individual needsWhen to meet your individual needsWhere to meet your individual needs.Contribution of Otherswe can always

7、 appreciate the contributions of others is a focus on the positive side of others. Not only to criticize or blame someone else. Instead, encourage Contribution of Others.do not hesitate to give appreciation the contributions of others achievement who has done a good job. .Interpersonal communication

8、 .Language 7%Intonation 38%Non-verbal / body language 55%Communication Structure.SpeakingListeningFeedbackCommunication Skills.Effective Listening SkillsEffective Listening SkillsBarriers to listening1. Repeat the words ( just words, not feelings)2. Re-organize content ( capsule in your own words by

9、 your meaning)3. Reflects the feelings ( understanding in-depth, through your own words, body language to express feelings)1. Recommended (to give suggestions, advice and solutions to this problem) 2. Inquire ( to their point of view, motivation to ask questions )3. Interpretation ( to interpret the

10、ir own experience each others behavior, and try to guess each others ideas ) 4. Assessment ( to determine, and agree or disagree ) .Percent of communication behaviorWriting9%Listening40%Talking35%Reading16%.SpeakingEffective Speaking PointsNo effective Speaking Points1. Consider other peoples mood 2

11、. Accurate, concise and complete description 3. Emphasis 4. Consistent with the body language 5. Check the level of understanding constantly 6. Establish trust 1. Not ready yet2. Inappropriate expression3. Pay no attention to audience reaction 4. Wrong time and place 5. Wrong body language 6. Not in

12、terested in the content .FeedbackGive feedbackReceive feedback 1. For others needs 2. The feedback should be clear, specific and provide examples 3. More positive and constructive feedback 4. To seize the opportunity 5. For thing instead of person 6. Consider others acceptance 1. Listen, do not inte

13、rrupt 2. To avoid self-defense 3. Ask questions 4. Summarizes the information received 5. Show others your action 6. Try to understand their purpose.Culture Values(P320) Core: Team values FeelingsTeam spirit (Collective consciousness) Team emotion (Communication, Work)BehaviorsActive listeningOpen a

14、nd honest communicationRespectResultsTeam effectiveTask achievementTeam cohesionCreativity.Conclusion Trust is efficient, the core of the team together. Without trust, team work out of the question and there can be no a team spirit. Trust is mutual, for the team members and win the trust while the trust others from focusing on these sever aspects . Perhaps you think that in some respects to others as you, but you should see other peoples strengths and advantages and others h