國(guó)開(kāi)電大管理英語(yǔ)2歷年期末考試(第三題閱讀理解選擇題)題庫(kù)

1、3938 國(guó)開(kāi)電大管理英語(yǔ)2 歷年期末考試（第三題閱讀理解選擇題）題庫(kù)分學(xué)期版3938國(guó)開(kāi)電大管理英語(yǔ)2歷年期末考試（第三題閱讀理解選擇題 ）題庫(kù) 分學(xué)期版 2021 年 9月試題及答案 三、閱讀理解（共 40分，每小題 4分） 21-25 題：閱讀下列短文，從 A B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題 紙上。Passage 1 PPHC and Gooseneck are two organizations that do similar munity work.Each has hired a new staff member to make contact with a

2、nd provide services to new parents.Elaine has accepted a job with PP HC.She has a degree in psychology but has never done this type of work before.On her first day ， after shog her to her desk and intro due ing her to colleagues ， the director gives her a town map and a list of the names of the fami

3、lies she will be responsible for， and wishes her luck.After lunch ， Elaine sets out to contact the families， worriedabout what she ll door say when she meets them.Mark has a degree similar to Elaine s ， and has just been hired by Gooseneck.On his first day ， he learns that his job will consist of tr

4、aining for the ne_t week.Mark spends two days going on family visits with e_perienced staff members， and discusses with them what they did and why.and getsHe role-plays some situations with other staff members some direct instruction from them.By the follog week ， when he s on his own ， he feel she

5、has a pretty good idea of what he needs to do ， and how to go about it.And he knows that his training will continue.Which situation would you rather be in ， being thrown into the thick of things with no training or being trained to prepare for the work you re going to do? 21.What are PPHC and Goosen

6、eck? A.They are two panies that do similar business.B.They are two organizations that do different munity work.C.They are two organizations that do similar munity work. 答案 C 22.Which degree does Elaine have? A.Psychology degree.B.Physiology degree.C.Sociology degree. 答案 A 23.Which of the follog stat

7、ements is TRUE according to the passage? A.Elaine has done this type of munity work so her organization doesn t provide staff training.B.Mark has a clear idea of his job after the training.C.Mark knows his training es to an end. 答案 B 24.How is Mark trained to be prepared for his work? A.Mark spends

8、two days on family visits with e_perienced staff members and discuss with them.B.Mark role-plays some situations with other staff members and gets some direct instruction from them.C.Both A and B. 答案 C 25.What is the main idea of the passage? A.The importance of training.Different training ways.Elai

9、ne s and Mark s work e_perience 答案 A 2021 年 7 月試題及答案 三、閱讀理解（ 共 40 分，每小題 4 分 ） 21-25 題：閱讀下列短文，從A、 B、 C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。Passage l Angry customers tend to aim their dissatisfaction andplaints at staff members.If this hens to you， you should remember thatthey are actually e_pressing their diss

10、atisfaction about the pany andnot about you as an individual.But if you wish to be successful in anybusiness ， then you have to learn how to handle angry customers.Listedbelow area few guidelines to help you develop your own personal strategy for dealing with angry customers ：Never argue back.You mu

11、st stay calm and aim to satisfy the customereven in the most difficult situations.It is only by agreeing with theirviewpoint and suggesting a possible solution that you will resolve the situation and send the customer away hy.Use your ears more than your mouth.Make sure you listen more than you spea

12、k.By listening carefully ， you will be able to understand why the customer is plaining ， so that satisfactory steps can be taken.Show that you care ： Use every opportunity to e_press your apology and understanding.You have to show that you will do everything within your power to try and resolve the

13、situation.This e_hibition of your concern will the customer over.There will be a significant change in their behaviour.Control your anger and be patient.Learn to rela_ and calm yourself.Having patience with your customers and with yourself will go along way in ning over hostile customers.The above g

14、uidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by follog them.If you follow the above tips ， you are on your way to succeeding in your career.21.At whom do angry customers tend to aim their dissatisfaction and plaints? A.Staff members.B.pan

15、y managers.C.Those who acpany them. 答案 A 22.When a customer shouts rudely at you ， you shouldA.argue back and protect yourself B.keep quiet and leave the customer alone C.keep calm and listen carefully to the customer 答案 C23.The underlined sentence “ Use your ears more than your mouth” means.A.Your

16、mouth is not more important for you than your ears B.You should listen more than you speak C.You should talk more than you listenwhich is NOT the right 答案 B 24.When dealing with an angry customer attitude? A.Be concerned.B.Be patient.C.Beam used 答案 C 25.Which of the follog statements is trueaccordin

17、g to the passage? A.When the customers plain ， you needn t listen carefully.B.You needn t say sorry to those angry customers.C.You should rela_ yourself and try to understand the angry customers.答案 C 2021 年 1 月試題及答案 三、閱讀理解（共計(jì) 40分，每小題4分）21 25題：閱讀下列短文，從 A、R C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案 序號(hào)寫在答題紙上。Passage l Angry

18、 customers tend to aim their dissatisfaction and plaints at staff members.If this hens to you ， you should remember that they are actually e_pressing their dissatisfaction about the pany and not about you as an individual.But if you wish to be +successful in any business， then you haveto learn how t

19、o handle angry customers.Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations.It is only by agreeing with their viewpoint and suggesti

20、ng a possible solution that you will resolve the situation and send the customer away hy.Use your ears more than your mouth.Make sure you listen more than you speak.By listening carefully ， you will be able to understand why the customer is plaining ， so that satisfactory steps can be taken.Show tha

21、t you care ： Use every opportunity to e_press your apology and understanding.You have to show that you will do everything within your power to try and resolve the situation.This e_hibition of your concern will the customer over.There will be a significant change in their behaviour.Control your anger

22、 and be patient.Learn to rela_ and calm yourself.Having patience with your customers and with yourself will go along way in ning over hostile customers.The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by follog them.If you follow t

23、he above tips ， you are on your way to succeeding in your career.21.Angry customers tend to aim their dissatisfaction and plaints at A.staff members B.pany managers C.those who acpany them 答案 A 22.When a customer shouts rudely at you ， you should A.argue back and protect yourself B.keep quiet and le

24、ave the customer alone C.keep calm and listen carefully to the customer 答案 C 23.The underlined sentence in Paragraph 3 means A.your mouth is not more important for you than your ears.B.you should listen more than you speak.C.you should talk more than you listen. 答案 B 24.When dealing with an angry cu

25、stomer ， which is NOT the right attitude? A.Be concerned.B.Be patient.C.Beam used. 答案 C 25.Which of the follog statements is true according to the passage? A.When the customers plain ， you needn t listen carefully.B.You needn t say sorry to those angry customers.C.You should rela_ yourself and try t

26、o understand the angry customers.答案 C 20_ 年 7 月試題及答案三、閱讀理解（共 40分，每小題 4 分） 21-25題：閱讀下列短文，從 A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào) 寫在答題紙上。Passage l Stress around interviews is often influenced by our assumptions we make to ourselves about the process.Countering an_iety- provoking thoughts can help to lower levels

27、of an_iety.“ I just m essedup that answer ， and there s no hope. ” One poor answer normally does not knock a candidate out of consideration.An interview is like a test getting an85or 90 might be good enough to get the job.Visualizing success can improve performance and help ease an_iety.Always try i

28、magining positive interactions with your interviewer ， particularly in the hours just before your interview.To some e_tent ， rela_ation techniques ， such as progressive muscle rela_ation or breathing e_ercises ， can manage an_iety.If your an_iety around interview is e_cessive ， you might consider se

29、eing a doctor to develop effective countermeasures.21.often influences the stress around interviews accordingto the passage.A.Interview process B.An_iety-provoking thoughts C.Interviewersassumptions 答案 B 22.Does one poor answer in an interview influence a candidate toget a job? A.Yes.B.No.C.Not give

30、n. 答案 B 23.Imagining success help a candidate to levels of an_iety? A.lowerB.raise C.equal 答案 A 24.How can we reduce our stress around interviews? A.Breathe deeply.B.Meet friends.C.Have a big meal. 答案 A 25.When should we go to see a doctor according the author? A.When we lose confidence in an interv

31、iew.B.When we find effective measures against an_iety round interview.C.When we have too much stress around interview. 答案 C 20_ 年 1 月試題及答案三、閱讀理解（ 共 40 分，每小題 4 分 ） 21一 25 題：閱讀下列短文，從A、 B、 C 三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。Passage 1 PP HC and Goose neck are two organizations that do similar munity work.Each

32、 has hired a new staff member to make contact with and provide services to new parents.Elaine has accepted a job with PP HC.She has a degree in psychology but has never done this type of work before.On her first day ， after shog her to her desk and introducing her to colleagues ， the director gives

33、her a town map and a list of the names of the families she will be responsible for， andwishes her luck.After lunch ， Elaine sets out to contact the families worried about what she ll door say when she meets them.Mark has a degree similar to Elaine s ， and has just been hired by Goose neck.On his fir

34、st day ， he learns that his job will consist of training for the ne_t week.Mark spends two days going on family visits with e_perienced staff members ， and discusses with them what they did and why.He role-plays some situations with other staff members， andgets some direct instruction from them.By t

35、he follog week， when he on his own ， he feel she has a pretty good idea of what he needs to do and how to go about it.And he knows that his training will continue.Which situation would you rather be in ， being thrown into the thick of things with no training or being trained to prepare for the work

36、you re going to do? 21.What are PP HC and Goose neck? A.They are two panies that do similar business.B.They are two organizations that do different munity work.C.They are two organizations that do similar munity work. 答案 C 22.Which degree does Elaine have? A.Psychology degree. B.Physiology degree.C.

37、Sociology degree. 答案 A 23.Which of the follog statements is TRUE according to the passage? A.Elaine has done this type of munity work so her organization doesn t provide staff training.B.Mark has a clear idea of his job after the training.C.Mark knows his training es to an end. 答案 B 24.How is Mark t

38、rained to be prepared for his work? A.Markspends two days on family visits with e_perienced staff members and discuss with them.B.Mark role-plays some situations with other staff members and gets some direct instruction from them.C.Both A and B. 答案 A 25.What is the main idea of the passage? A.The im

39、portance of training.B.Different training ways.C.Elaine sand Mark s work e_perience.答案 C 20_ 年 7 月試題及答案三、閱讀理解（共 40分，每小題 4 分） 21- 25題：閱讀下列短文，從 A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào) 寫在答題紙上。Passage Successful and memorable events don t just hens anand no matter howOrganizing and holding an event takes planning.Whe

40、ther it anniversary ， a sporting event or a retirement party much time you have ， your event s success is in the details.There are some suggestions for you to hold a successful event.Decide upon your target audience.The first thing is you should know who your target audience is.From this all the oth

41、er decisions will transportation to parking and safety.Making a list will ensure you don t overlook things.fall into place in terms of formatcontentprices ， location etcMake a list of details.When you hold an eventyou need to considereverything ， from program contentlightingfood servingHave a clear

42、purpose.When you plan an event ， you should clearly define its purpose ， because the follog decision should support it.Do not clash.Check the calendar.Don t clash with holidays or popular vacation times.Know your limitations.You should be aware of your weakness such asbudget or time.If you decide to

43、 hold an event in a week s time ， planfor a more familiar affair.If it s a big event ， prepare several monthsahead.If the budget is small ， you may have to a lot of do-it-yourself work.21.Which of the follog statement is NOT true according to the passage? A.To know your target audience first helps y

44、ou plan your event better.B.To check the calendar carefully will avoid time conflict.C.Know the limitation means you should know the audience s limitation. 答案 C 22.Which is not the factor of holding a successful event?_.A.A clear purpose.B.A list of details.C.A invitation. 答案 C 23.According to the p

45、assage ， what is the key factor to make your event successful? A.Leadership.B.Details.C.Plenty of planning time. 答案 B 24.What is the main idea of this passage? A.Detailsthe key to the success of an event.B.Successful and memorable events don t just hen.C.How to plan successful events. 答案 C 25.What i

46、s the purpose of making list of details? A.Make sure not overlook things.B.To follow decisions.C.To have a clear purpose ， 答案 A 20_ 年 1 月試題及答案三、閱讀理解（共40分，每小題4分）21-25題：閱讀下列短文，從 A、B、C三個(gè)選項(xiàng)中選出 一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。Passage l Angry customers tend to aim their dissatisfaction and plaints at staff members.If

47、 this hens to you， you should remember thatthey are actually e_pressing their dissatisfaction about the pany and not about you as an individual.But if you wish to be successful in any business ， then you have to learn how to handle angry customers.Listed below area few guidelines to help you develop

48、 your own personal strategy for dealing with angry customers ：Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations.It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away hy.Use your ears more than your mouth.Make sure you listen more than you speak.By listening carefully ， you will be able to understand why the customer is plaining ，