亞馬遜日常操作第二周(修改版)剖析

1、YourOrders亞馬遜日常操作（第二周培訓）每日賬號工作流程圖處理花費時更：30分鐘左右査看賬號早上9點上班的時候，優(yōu)先打開相應電腦的亞馬遜賬號（保存在對應的瀏覽器收藏夾里）,查看亞馬遜第一頁面，看賬號整體狀況。如下AmazonSellingCoachPaymentsSummaryYouhaw2unshippedordersYoumustconfirmshipmentnordertobepaidViwunshippedordersPendmg0Premiumunshipped0IUnshipped2|ReturnrequestsQSellerFulfilledinlasLdayinlast

2、:7daysFulfilledbyAmazonInlastdayinlast7ckrysViewyourordersPerformance*BuyerMessages0A-tozGuaranteeclaims0Chargebackclaims0BuyerMessagesMessageswaninghxresponseUnder24hourlarge!-1Dyer24houi1arge?CustomerFeedbackJustLaunched(Nofeedbackyet.)AccountHealthallGeilingStaneditemstnventoryLm*iri/enioryalerts

3、等待中的訂單PricingLowerpriceaiertsGrowthProduttopporturriiiesAdvertisingSponsoredDrofsityvideotutorialsaredesignedtohelpyoumastertheAmazonPlatformandfndsuccessduringyourfirstyearasseller郵件是否超過24小時未回復的查看標準ReachMillionsofCustomersinJapan賬號狀態(tài)，如果出現(xiàn)其他狀態(tài):及時上報MmBalanceVisitSailerUniversityVewPaymentsSummaryMana

4、geYourCaseLogVtwyourcaselogSalesSummaryLastUpdated10.34.40PMPSTOrder=dproductsalesUnrls7DaysJ50J516Days30DaysS658.37ViewmoreoffoulsalesstafisticsSellacrossNorthAmericaListingCuvefgeEnableMoreLstingsPromotions導單篇亞馬遜后臺進入訂單界面amazonsellercentral HYPERLINK http:/www.amazon.CDm www.amazon.CDmSearchMessage

5、s|Help|SettingsINVENTORYORDERSADVERTISINGREPORTSPERFORMANCETryoui:theBetManage-OrdersUploadPageIJryitnow|Whmt弓匚hmn口in口？|Rmt巳匚u已nt口m口已AddPro(EEZZ3iUsethetoolsaHullin口DoliciEWUploadOrderRelatedFilesManageReturnsiirproductsinbulkPleaseensurethatallproductsndcontentcomplywithaurtheFL已劭rididFrcciijiztEpo

6、licy.1_旦口eue|丄任口tutuimkHowtousethispage優(yōu)先選擇”O(jiān)RDERS“OrderReports“UnshippedOrdersRequestReportRefresh“Download”，下載后更改文件名，保存于文件夾中，以備不時之需。(Refresh有時候需要一段時間才能出現(xiàn)Download)amazonsellercentralINVENTORYPRICINGORDERSADVERTISINGREPORTSPERFORMANCE|SearchMessages|Help|SettingsOrderReportsNewOrdersUnshippedOrdersT

7、heUnshippedOrdersReportidentifiesunshippedordersthatyouhaveupuntiltoday.YoucanonlyrequestanUnshippedOrderReportonceeveryfourhours.Learnmore.RequestanUnshippedOrderReportIncludeSalesChannelColumn?OIndudeacolumnindicatingthe:lforeachorder.LemrnmoreRequestReportCheckReportStatus&DownloadReportTypeBatch

8、IDDateRangeCoveredDate&TimeRequestedDate&TimeCompletedUnshippedOrders5179201680011/22/154：36：S8PMPST-12/30/154：36：58PMPST12/30/15斗：36：58PMPST12/30/154：37：21PMPSTUnshippedOrders5178001679911/21/159:45:27PMPST-12/29/159:45:27PMPST12/29/159:45:27PMPST12/29/159:45:43PMPSTUnshippedOrders5177801679911/21/

9、155:30:21PMPST-12/29/155:30:21PMPST12/29/155:30:21PMPST12/29/155:30:54PMPSTUnshippedOrdersUnshippedOrders517730167985177101679811/20/1510:45:03PMPST-12/28/1510:45:03PMPST11/20/1S6:20:21PMPST-12/28/156:20:21PMPST12/28/1510:45:03PMPST12/28/156:20:22PMPST12/28/1S10:45:15PMPST12/28/156:20:42PMPSTDownloa

10、dDownloadReadyReadyReadyReadyRefreshDownloadDownloadDownloadIDownload獵的高速下載劇到:.更改網(wǎng)址來源：5下載取消文件名按時間+訂單類型(neworders/unshippedorders)命名，保存在專門的導單文件夾里。（3）進入指紋后臺，將剛才保存的UnshippedOrders文件導入指紋后臺我餡設計圖片我的葩產(chǎn)品（亞馬遜）我的亞馬徳板我的亞馬遜匯出記錄我的亞馬2KT單我的亞馬遜UPC亞馬遜批量刪除毬的賬戶（天）選擇Amazon導入文件物流時間導入訂單時間亞馬遜發(fā)賞時間邑一圄險一圄我的設計圖片我的定制產(chǎn)品（亞馬遜）毬的亞

11、馬遜模板我的亞馬遜匯出記錄請選擇Amazon導出未過的NewOrder訂單或者Unshipped訂單（txt）導入過程中將自動過濾已導入的訂單。為避免order-item-idfeExcellf改，請勿用Excel鐮輯。訂單導入完成,請及時到我的Amazon訂單支付貨款。付完貨款的訂單才會進行生產(chǎn)和發(fā)貨給客戶。我的亞馬遜訂單耗常1麗馬制mipr將訂單導入到指紋平臺，顯示如下訂單編號:訂單狀態(tài):物流狀態(tài):物流時間:導入訂單時間:導入美國發(fā)貨時間:搜索我的亞馬遜匯出記錄我的亞馬遜訂單我的亞馬遜UPC亞馬遜批量刪除我的交易記錄產(chǎn)品信息總數(shù)量狀態(tài)我的設計圖片攏的定制產(chǎn)品（亞馬遜）攏的亞馬遜模板攏的亞馬

12、遜匯出記錄攏的亞馬遜訂單攏的亞馬遜UPC亞馬遜批量刪除我的交易記錄訂單輪號:111-3936496-6633004下單時間:2015-04-2704:44:37訂單導入時間:2015-4-27下午01：30：56AMAZONSKU:CSYKRY_3396700-Size61件數(shù)：1件客戶名稱:KayDrinkwitz電話手機：詳細地址:二二;，St承諾發(fā)貨時間：-產(chǎn)品編號：3396700顏色：碳色尺碼：XXL初始導入訂單鉄號:103-0185393-7381060下單時間:2015-04-2703:37:12訂單導入時間:2015-4-27下午山：30:56AMAZONSKU:CSYKRY_3

13、373962-Size221件數(shù)：1件客戶名稱:Courtney電話詳細地址：344*：328D承諾發(fā)貨時間：-產(chǎn)品編號:3373962色:綠色尺碼:M初始導入（4）回到亞馬遜后臺,“訂單詳情編輯訂單訂單詳情編輯訂單“RequestReport”“Refresh“Download”保存文件-一導入指紋后臺，重復導入指紋后臺訂單步驟，參照步驟（3）。OrderReports-IlwFTfiwpagptonpQiiestrindnntvnkiAilCrrlprReoorts#whichnnrAmallfifthss*l*r-fi.thlkrltsrdRTtiarynnnvrftipnumh-prn

14、ttntuplprr.ThundiMpqor-dersfnAtyouh.prannflhaflcrwirrbirlisAnamnilflrirflssI+ipJ-yiiirnviiefr)tnnMrtyrairhi.yrrwjr-i1irjyaijrtrrrMtinnwthI+phuypr.訓rwta十*1對ftyouhnoe-t-niifiiathid；nridrx:tnrrnimimrAtpAchye)i,jrtJi.iygr,.thAtPTi?ilrrssag*andnlhirthsrmnnmiinMhnnRbuMqwiirhi.yriinntnisfoivr匸z*ilhomnifi?n

15、ndrmrwlhvAmajrin.R屮imngtl-Kmrvira,youhls學.弋擇2天一3leschsnnclfarc=cl-nrdsr.LcrnnriEraRequestanDriderRjcp-orl湘pH:i4：JUFfHFyi12-23!150:54:03FfHnSTTtoAIlrmc匸onitfilMRdSC-/13IQ：15：47PMFSTHfiy1.5IPMP?TT29/15學:日6：30PMP5T29/155;31;5SPMPGTdH/li1U:4O:UUPMPSTSB/13ID：42：19PMFST12/28.13G：2：37FMPETIISLO:53：7QPMFSTl

16、2./27/l5-1：-13：53P5T12/2砂10;CO;19PMPST125/15;22;51PMPST學HMpyi12-!23-15&：54：12FMP57RliartSfJrtu-sDawni4)nriRaadF-3*|DimnluddDawDloadliesd?WDlaadRtiddyDnwnlandKtiddynnwnlndKesdvDlFWElllldlDlHMQlodd艮電詞Download盹adrDawalandRedd?DnwnlnndRead?DtHMialfUidRfiodv注意事項：正常我們選擇天數(shù)要選2天，注意導單的順序：先導入unshippedOrders再導入

17、NewOrders。來公司的第一件事先導訂單，9點導單好讓工廠當天生產(chǎn)。二.處理郵件及退換貨篇每天導完單后，應馬上到亞馬遜后臺處理郵件，亞馬遜規(guī)定郵件必須在24小時內(nèi)回復，此為亞馬遜賬號績效考核的一部分。艮據(jù)客戶的郵件內(nèi)容決定是否取消訂單、恢復訂單、退換貨、退款等。BuyerMessages：未處理的客戶郵件，每天必須在24小時內(nèi)及時回復郵件。Under24hourtarget：24小時內(nèi)未回復郵件數(shù)Over24hourtarget：超過24小時未回復郵件數(shù)(此項會影響賬號績效)PerformanceBuyerMessages1A-to-zGuaranteeclaims0Chargebackc

18、laims0BuyerMessagesMessageswaitingfarresponseilntheImst了Under24hourtargetOver24hourtarget10CustomerFeedback)4.7stars3totalratings)AccountHealthGood7點擊BuyerMessages后出現(xiàn)下圖ReceivedmessagesSentmessagesFilters:Last30daysDateSenderSubject8:46AMCam川eGarciaReturnRequestedfororder107-2472109-9689830Dec29Bobbi

19、HuahesRe:關(guān)于：ReturnRequestedfororder115-6438200-7489046Dec28VickieMooreRe:關(guān)于：ReturnpolicyinquiryfromAmazoncustomerVickieMoore(Order:107-6339496-0251442)Dec28VirainiaTharcShipfasterinquiryfromAmazoncustomerVirginiaTharp(Order:105-1905361-0399401)Dec28VickieMooreReturnpolicyinquiryfromAmazoncustomerVic

20、kieMoore(Order:107-6339496-0251442)Dec28BobbiHuahesReturnRequestedfororder115-6438200-7489046Dec27NicoleChangeshippingaddressinquiryfromAmazoncustomerNicole(Order:106-3832821-3135453)Dec24HeatherTessmanReturnRequestedfororder110-9281136-4969862Dec22KaitlynOrdercancellationrequestfromAmazoncustomerKa

21、itlyn(Order:104-7844092-9400264)npr77Alli-nprqnnlArrlprrnrAlltinnrpmipqtfromAmTnnriiut*cmarAlli-carucnnlCCrrlar1110-167070-94070ReceivedmessagesSentmessages取消訂單訂單號碼Feb17Feb17Fen17Feb17/Feb1JFebifFebFebiFeb7Febi7Feb7Feb6Feb.6FebKFeb11Feb14FebieFeb16Feb16Messages1to門Cmlhcji門iiPatrickDih，Ei巴Lmi日DeLmi|k

22、m館/Tii匚忙:Nutt匚Nithim卜Jewille字efeView20暫|nnNordTimD.McNuttshaunawatkinsDEBORAHHAPERHOGAMichaelVellaPatrickDurhamBethAMcKieverillarvBvronClkithiaNevillef296GEiChervlfavorshaunawatkinsGladohenyOrdercancellationrequestfromAmazoncustomerGloriadoheny(OrderB095462)0i-697002180ahinquiryrromunuo

23、tourcusLomeTP2-69700281h丁iect遜5-40Re:關(guān)于：Re:關(guān)于：Re:關(guān)于:InquiryfromAmazoncustomerJennNord(Order:113-6132122-80890t13-6132122-“Arih工干：R口11廳門口口門i口ui口rlfrirniri口r11Ai5FiFii4ni3nipReturnRequestedfororder109-4063990-135380109-406HgQO-lB1Oc1etcb門cellmtici門eciLiEEt1口門ambe門custacnerTimD,阿匚:Nutt(Order:110-681607

24、7-1073853)Re:關(guān)于:ReturnRequestedfororder111-9512013-72858斗4ReturnRequestedfororder匚i型-Bfi丑*門辛Calhoun(Order:111-6423258-9830643)去捉爲J8206OrdercancellationrequestfrlRe:關(guān)于:ReturnRequested,ReturnRequestedfororder115-2666550-斗匚113002ReturnRequestedfororder105-9178990-5647462OrdercancellationrequestfromAmaz

25、oncustomerTimD.McNutt(Order:110-6816077-1873853)Re:關(guān)于:ReturnRequestedfororder110-8693178-6621849Re:關(guān)于:ShippinginquiryfromAmazoncustomerMichaelVella(Order:105-6651243-3935412)ReturnRequestedfororder112-5054463-822B206ReturnRequestedfororder116-8624112-2657800ReturnRequestedfororder111-9592018-7285844

26、ReturnRequestedfororder113-0015862-1439斗0匚iReturnRequestedfororder110-8693178-6621S49（2）如果收到客戶郵件還不確認是否生產(chǎn)的訂單，建議先在指紋后臺取消訂單，待確定后再恢復訂單。訂單編號:102-7766046-145065斗下單時間:2015-12-3103:21:22訂單導入時間：2015-12-31下午02:27:2名AMAZONSKU:標題：MensCoolPictureNewYorkYankeesLongSleeveCottonT-shirtXXLElack客戶名稱電話手機詳細姻止亞馬遜發(fā)賞時間本地發(fā)

27、賞時間導人訂單海m*陰元1件*$27.50CarnnelSullivan973464329497346432942645ROLLINGHILLSDR2016-01-620161-7TI已付貨款產(chǎn)品吳號：4438566顏色：黑色尺碼：XXL11匸迸舊1丸l了7-1112-5054463皿1152遜550-411ll6g3：L78七1105七6512433125054463七16-8624112-1112345678911o吐晝匹1斗:-66：11-9592018-21第輯訂單取消訂單總貨款：國運費41筒報舞:9總計：109小計:$27.50運責$6,70總計:$34.201era訂單詳情恢復訂單

28、總貨款：迢訂單扁號：102-7766046-145065斗下單時間：2015-12-3103:21:22訂單導入時間：2015-12-31T02:27:28AMAZON5KU.標題：MensCoolPictureNewYorkYankeesLongSleeveCottonT-shirtXXLBlack客戶害稱電話手機詳細雌亞馬遜發(fā)貸時間本地發(fā)貨時間導入訂單1件*訊元1件*$27.50CarmelSullivan973464329497346432942645ROLLINGHILLSDR2016-01-62016-1-7運熨41筒報關(guān)費引總計：109計:$2X5。運費$670總計:$3420產(chǎn)品

29、編號：4438566額色：黑色尺碼：XXL(3)客戶的退貨請求：盡量在客戶發(fā)起后48小時內(nèi)處理，越早處理越好，愈期有可能收到A-Z索賠。如果客戶沒有回復郵件，可根據(jù)實際情況進行退換貨，退款等。和客戶溝通解決方案：不退貨退部分款、不退貨退全款、退貨退全款等losed4daysago25:57OrderID:*017195633457862LabeltvoeOrderDate:Januarv28,20165:05:07PMPSTPriorrefund:Applied*Hidereturndetails&orderhistory0oeYouthsCarolinaPanthersSuDerrnanTe

30、eShirtLBlack退貨按鈕ReturnReason:Defective/Doesnotworkproperly客戶退貨描述ReturnItem1/1TppiGarel”gPantl吒rsSuuEdnTeeShirtLBbJ：Tom-jjjp-XwKven30UaTB01AHFNW7A-1-|21591180819578letumQuantity:1NewOrderDetails:S0.001107195633457862January28,20165:05:07PMPST可查詢與客戶ContactBuv一的來往郵件Slnppii25779thebuyer.hebuyerasagoodwi

31、llgesture.Refund:YournotesSellermemo:Theinformationyouenterhereisforyouruseonlyandwillnotbedisplayedtothebuyer.選擇customerreturn原因進行退款2如果是部分退款:LemrnMore|SianudQuantity:1SKU:DD26man-3666422-Black-Size45ASIN：B0112SQAKMListingID:0723PYHFCQ4OrderItem10:53959442691256Condition:NewReasonforrefund:Selectare

32、ason|Product:NoInventoryCustomerreturnBuyerCmncelledShipping:ueneraladjustmentCouldNotShipReturnshippingcorDiffersntitemOrdernotreceivedOtherconcession:ProductnotasdescribedPricingErrorTOTAL:UndeliverableshippingaddressDeliveredLatebyCarrierMissedFulfillmentPromiseOrderamount$21.99$4.80Priorrefund($

33、0.00)($0.00)($0.00)($0.00)Maxamount$21.99$4.80$19.60$20.00$66.39($0.00)$26.79YournotesUndoSaveSellermemo:三發(fā)貨篇（1）comfirmshippment的時間是按照Amazon官方當?shù)貢r間定的，美國站一般是太平洋時間UTC-8,夏令時生效后，是UTC-7（從3月份第2個周日開始，10月的最后一個星期日結(jié)束）。為了防止偶爾忘記發(fā)貨，建議養(yǎng)成習慣，每天早上12點前填上發(fā)貨信息。統(tǒng)一發(fā)貨時間為本地發(fā)貨時間的前一天。狷輯訂單取消訂單總債款68運畫:41（含報關(guān)亙:珂總計：109訂單編號：102-77

34、祐046-1斗5065斗下單時問：2015-12-3103:21:22訂單導入時問：2015-12-31下上02:27:28AMAZONSKU.標題：MensCoolPictureNewYorkYankeesLongSleeveCottonT-shirtXXLBlackW:1件*6呂元售橋：1件*$27.50客戶茗稱：CarmelSullivan電話：973斗64329斗手機詳細尬止亞馬遜發(fā)貨時間本地發(fā)賞時間導入訂單鳩:9734643294:26斗5ROLUNGHILLSDR2016-01-62016-1-7小計:$27.50運賽:$6,7?？傆?3斗20平洋時令時，中國時間15：00前發(fā)貨廠

35、復令時令時，中國時間16：00前產(chǎn)品鵜:;4438566顏色：黑色尺碼：XX啜瞥注意事項：如果指紋后臺訂單的本地發(fā)貨時間是7號，則6號晚上24點前就要確認comfirmshippment，如果沒有有效的跟蹤號碼，則填空單（空單：不用填跟蹤號碼，直接點擊comfirmshippment，并且記錄下未填追蹤號碼確保后期補填）（2）在填寫產(chǎn)品模板的時候，就已經(jīng)確定了發(fā)貨時間。發(fā)貨時間：(FulfillmentLatency)需要注意的是，我們必須要在承諾的發(fā)貨時間內(nèi)comfirmshippment，而且TrackingNO.能在USPS上查到。延遲發(fā)貨會影響績效，當遲發(fā)率大于4%時，帳號將被susp

36、end(賬戶銷售權(quán)限凍結(jié))(4)單個運單號可以點擊“Confirmshipment”確認發(fā)貨，進入確認發(fā)貨頁面后錄入發(fā)貨時間，所選快遞公司，快遞服務種類，跟蹤碼以及簡短的發(fā)貨記錄，點擊Confirmshipment按鈕后完成發(fā)貨。amazonsellercentralSearchMessagesHelpQSettingsINVENTORYORDERSADVERTISINGREPORTSPERFORMANCEManage(ManageOrdersOrderReportsUploadOrderRelatedFilesManageReturnsideotutorialsIRatethispaaeGr

37、owthGuaranteedwithLoginandPayLeammofgAdfeedback口DateRangeSearchIAdvancedSearchTotalunshipped:9orders|Sellerfulfilledpending:0orders)Allordersplacedinthelast7day(s)inallmarketplacesclearmilfilters12NextOrders1-15of13PrintpackingslipsforselectedordersGO,OrderDatedOrderDetailsShipping-7StatusActionApr：

38、16r20159:01:22AMPDT104-7436049-4671425QuotesMarvelsAvengersIPhone4/4sPlasticAndAluminumCaseDustProofQTY:1ASIN:B00UWMMX4WSKU:FISH333776UontmctBuyer:PhillipCAndersonSalesChannel:AFulfillmentmethod;SellerBillingCountry:USStandardExpectedshipdateApr20r2015DeliverbyMay13r2015toJunlr2015Unshipped(1)Printp

39、ackingslipConfirmshipmentBuyshippingCancelorder方法一：復制好訂單號，然后切換到指紋后臺-我的訂單-Ctrl+F黏貼ctrl+v查找到對應的訂單復制好追蹤號。訂單輪是-：111-0227175-03514-22下單時間：2016-02-00-16:29:20訂單導入BJ間：201E-N自上甲已發(fā)貨LS562259200Cri匯出時間：oooo-oc00發(fā)貨時間:如1FCI：13訂單詳情復制()用百度搜索“打印().AMAZONSKU:標題同歩時間：-2J0TJ02*審查元索T-：sHirt&逡LSlackForMenLongSleeve件數(shù)：1.件

40、售價客戶名稱電話手機詳細地址亞馬遜發(fā)貨時間本地發(fā)貸時間:1件*$28.55:DarrylKiser:33342-5X81:S32-342-57.81:3537REEDRD:2016-02-12:-2016-2-13B10:00:20運輸途中b2016-02-1320:38:47離開莆田市發(fā)往福州市USPSg看物流1Ftr社這看物疣亙看丟統(tǒng)同歩物疣產(chǎn)品編尋：4636093i5色：黑色尺碼：XKLkifie旦1mochfmnnomon?卞ffiud-iacmnoac-de-nd巳1niacnl-i黏貼到trackingid里面，然后點擊發(fā)貨方法二：搜索引擎,我的亞馬遜訂單1052102-28802

41、3?訂單秋恵：創(chuàng)蠱時冋：尋，；了牟時E:是舌忑出運單號：請迭釋點擊搜索鏑查看對應單號ST-teflivr單垢誘*段忌號:10445216022SBO239/87復制訂單在訐單編號里復制彳?03聘丟厘埴ME馬遜單EhS:2J1522-19匚1乂拒/i丁車只哺閻:L109:10AMAZONSKU:Tom-aa-M7mA194iaT唏至:MnsSammStunnaMorste*tRerriix)PtddHoodiesiLBlack電話手機:-舛:ltrS43.B9SariBenryios匚hr:1413)732-3703:(413)732-3703訂單厘情已如LS4035M0CN00垸賈廿可:2CI15：L229$43.89運量：55川感計;549.09同歩鬥邱201601-Confirmshipment-ca*rno*=.navinwhipaMRMki=m陥wmnii*=.Fcrycndr“帕中“亡已vtxirEaanrnIDNo.terthsuploadig:ID2EJ54.wb-anprotjc=sirq:rrhtad.旳umVie*Chcck-artRia-Inkmt