講義教程奔馳新analysis-advance feedback slides

1、LSH Management(Shanghai) Co., Ltd.Workshop Analysis China ver 2.1Advanced Workshop Workshop Analysis Feedback and Comments Submitted by :-SamDate :-20110729Service Centre :-ZJS(HANGZHOU)Address :-No 1328,Wen yi Road(W.) Hangzhou Workshop Organisation Chart of your Service CentreNote:-The chart shoul

2、d indicates in three different colours:-Direct WorkersIndirect WorkersParts Dept. Personneland the individual group - total number of staffWorkshop Plan (sketch) of your Service Centre. The sketch should indicates in three different colours :- productive workbays, (ii) unproductive workbays and (iii

3、) parking bay(includes the total number for each group)Q: When a job card is given to a direct worker, who clock the job-time ON ?Direct workerTime keeperControllerService AdvisorSupervisor / foremenQ: When a direct worker had completed his job, who clock the job -time OFF ?Direct workerTime keeperC

4、ontrollerService AdvisorSupervisor / foremenQ: Do you have incentive scheme for your technician.YESNOIf “YES” please explain in brief the mechanism of your “incentive scheme”payout to the direct workers.NOLooking at your “productivity” figures (that is, below the bench mark or guideline) and yet inc

5、entive rewards are paid to direct workers, can we have your comments.Note: applicable to those with “incentive scheme” payout to the direct workers. NOQ: Do you have “come-back-job” / “rectification works” ?YESNOIf “YES” ,please explain, why, they are not reflected in your WA (that is, in W-3 hours)

6、 ?1、沒有開單,在DMS中留下記錄不利于客戶滿意度2、部分返修不產(chǎn)生配件成本，工時可以辦理索賠。3、合理情況下返修記錄。Q: Do you have “charged-back for warranty rejection” by MBCL ?YESNO1、索賠拒絕后的結(jié)算有延后現(xiàn)象2、其他直接成本有錄入If “YES” , please explain, why your other direct cost in your WA is reflected as zero? 生產(chǎn)工人過少，開業(yè)時按照POCC要求配備人員 后期要增加員工數(shù)量，以便應(yīng)對業(yè)務(wù)增長 招聘實習(xí)生，作為人員儲備Regar

7、ding Key Figures : (P3) Productive workforce capacity per workbay0.72 Feedback and Comments 該數(shù)值偏低 因為是新店，事故車少 新店，客戶保養(yǎng)多，大修車少 提高預(yù)約率，充分挖掘維修內(nèi)容 和保險公司以及大客戶開展合作，提高事故車比例Regarding Key Figures : (G1) Productive hours per vehicle throughout2.18 Feedback and Comments 該數(shù)值偏低 必須提高車流量 進行主動預(yù)約，增加預(yù)約數(shù) 走出去合作，和保險公司溝通，增加事故

8、車和大修車 Regarding Key Figures : (G2) Productive hours per workbay per day1.33 Feedback and Comments 該數(shù)值偏低 要求市場部增加市場宣傳，提高公司知名度 在空白區(qū)域進行外出服務(wù)，提高公司影響力 吸引非本店銷售客戶來店 和業(yè)務(wù)量大的LSH經(jīng)銷商合作，作為服務(wù)外包商和無售后業(yè)務(wù)的經(jīng)銷商合作，提高進廠量Regarding Key Figures : (G3) Vehicle throughout per day16.2 Feedback and Comments生產(chǎn)率偏低 開工不足是原因，必須提高車流量 增

9、加預(yù)約客戶，根據(jù)預(yù)約情況安排生產(chǎn)員工進行兩班工作，根據(jù)客戶情況安排休息或加班 Regarding Key Figures : (T1) Productivity in %60.21% Feedback and Comments 該數(shù)值過高 原因是開鐘人數(shù)偏少，后期增加開工人數(shù) 開展培訓(xùn)，把半技工培訓(xùn)成全技工，增加全工數(shù)量 Regarding Key Figures : (T3) Performance level of the mechanics in %113.67% Feedback and Comments該數(shù)值過高 增加工作量，增加車流量 提高預(yù)約率，保證生產(chǎn)力和業(yè)務(wù)量匹配 人員晚班服

10、務(wù)，圍繞客戶服務(wù) Regarding Key Figures : (T4) Share of non-productive W+A hours in %40.84% Feedback and Comments W1過高，因車間設(shè)備安裝調(diào)試時間長 W2過高，因為車流量不足 W3沒有錄入DMS Regarding Key Figures : (T5/T6/T7) Share of W-1/W-2/W-3hours to time present in %19.4%；15.99%；0% Feedback and Comments 新店培訓(xùn)開展沒有記錄 年假輪休 Regarding Key Figur

11、es : (T11/T13/T15) Share of A-1/A-3/A-5hours to time absent in %0%;50.72%;3.33% Feedback and Comments 新店客戶車齡短 大修車少 Regarding Key Figures : (U3a) Workshop turnover (excluding parts)per vehicle throughput502.17 Feedback and Comments 新店客戶車齡短 大修車少事故車少Regarding Key Figures : (U3b) Parts turnover via work

12、shopper vehicle throughput1253.5 Feedback and CommentsRegarding Key Figures : (U11) Share of parts turnover via the workshopto the overall parts turnover in %89.11% Feedback and Comments 新店客戶車齡短 大修車少事故車少 新店柜臺銷售少 為其他新經(jīng)銷商代訂初期庫存 毛利率還可以提高 Regarding Key Figures : (K1) Contribution margin I in % of (45)88

13、2558；61.3% Feedback and Comments 索賠被拒絕單 提高索賠通過率Regarding Key Figures : (52) Other direct costs in % of (45)1103；0.08% Feedback and Comments 毛利率偏低 減少折扣增加車流量，減少固定成本的影響Regarding Key Figures : (K2) Contribution margin II in % of (45)169560；11.78% Feedback and Comments 固定成本高 節(jié)約辦公用品增加車流量，減少固定成本的比例Regardin

14、g Key Figures : (K3) Contribution margin III in % of (45)and (53) Operating costs-787719；-54.71% Feedback and Comments 新店固定成本高 收入偏低 xxxxxxx xxxxxxxRegarding Key Figures : (K4) Workshop profit I in % of (45)and (58) Total imputed costs-6496085；-451.21% Feedback and Comments1285.3；211.14 By looking at your WA for the above two figures (average for the six months), what conclusion can you draw?Regarding Key Figures : (K6) Costs price per productive hour and (K7) Actual e per hour 新店固定成本高 x 增加本地銷售車輛數(shù)量 交車時售后介入，提升客戶忠誠度Any Other Points of Co