讓優(yōu)秀成為一種習(xí)慣-郵件禮儀

1、讓優(yōu)秀成為一種習(xí)慣郵件禮儀你是否曾經(jīng)在郵件上遇到過(guò)很多麻煩？如果你是職場(chǎng)新人。 or 菜鳥(niǎo)cc? bcc?ASAP? FYI?。呃，第一句話怎么寫(xiě)？先。然后。郵件太多。上個(gè)月的報(bào)告在哪里？那么，接下來(lái)的時(shí)間。讓我們各個(gè)擊破。為什么寫(xiě)郵件？寫(xiě)好第一封郵件郵件潛規(guī)則管理好你的收件箱初級(jí)篇為什么寫(xiě)郵件？寫(xiě)好第一封郵件郵件潛規(guī)則管理好你的收件箱初級(jí)篇每個(gè)職場(chǎng)人都要在工作中使用電子郵件。每天你也會(huì)收到、發(fā)出幾十封甚至上百封電子郵件。那么你可知道，利用電子郵件這種聽(tīng)不到聲音、看不到表情、互不謀面的溝通方式，也是需要基本禮儀的。電子郵件禮儀代表著一個(gè)人基本的職業(yè)素質(zhì)和為人處世態(tài)度。它涉及到電子郵件方方面面的

2、內(nèi)容。其中，最最核心的指導(dǎo)思想就是尊重他人、節(jié)省時(shí)間、只將有價(jià)值的信息提供給需要的人原則：為他人節(jié)省時(shí)間就是對(duì)人的尊重VS正式交流隨意交流VSVS可保存/追溯無(wú)法保存/追溯VSVS強(qiáng)商業(yè)效力弱/無(wú)商業(yè)效力VSVS法律效力30萬(wàn)封郵件的較量我相信，是“從心選擇”的力量支撐著我度過(guò)了這段日子。它讓我從悲憤中漸漸地安靜下來(lái)，用胸懷接受了不能改變的事情，然后激勵(lì)自己用勇氣來(lái)改變可以改變的事情。我從30萬(wàn)份郵件中找到了證實(shí)自己并沒(méi)有違約的證據(jù)，最終在一場(chǎng)離職風(fēng)波中贏得了回到中國(guó)工作的機(jī)會(huì)寫(xiě)好第一封郵件郵件潛規(guī)則管理好你的收件箱初級(jí)篇為什么寫(xiě)郵件？你到底要發(fā)給誰(shuí)？會(huì)議記錄要發(fā)送給誰(shuí)？參加會(huì)議的所有人目的：

3、保存歸檔 - 以后可能要追溯回看確認(rèn)內(nèi)容 - 防止漏聽(tīng)，誤會(huì)做出響應(yīng) -照著任務(wù)(Action item)開(kāi)始干活策劃文案或者項(xiàng)目報(bào)告要抄送給誰(shuí)？team成員目的：歡迎拍磚 -對(duì)此事有什么建議？知道就好 -有這件事發(fā)生，有這些人要去不用響應(yīng) - 您不用來(lái)，您手下來(lái)就可以了Team leader和其他相關(guān)部門(mén)leader邀請(qǐng)函為什么要密送？目的：N/A可以是自己參加行業(yè)峰會(huì)的所有人保護(hù)隱私 - 不是每個(gè)人想公布自己的郵件地址單獨(dú)回復(fù) -避免收信人“回復(fù)全部”留下懸念 -誰(shuí)還會(huì)被邀請(qǐng)？你到底要寫(xiě)什么內(nèi)容?壓縮成一句話主題（subject）電子郵件的靈魂只看這些書(shū)名，你想看哪本？郵件標(biāo)題原則：簡(jiǎn)明H

4、i All,We will hold a weekly meeting by tomorrow 4PM, room 303.Main topic:XXX.XXXX.XXXXXX.Please attend on time, let me know if you have any issue in advance.Thanks,KennyWeekly meeting on 6/20, 4PM, room 303 時(shí)間，地點(diǎn)，事情郵件標(biāo)題原則：扼要Hi Nena,I found a very strange issue when testing the application.This issue

5、 happens when blah, blah, blah, if you did blah, blah, blah, the app shows blah, blah, blah, then it will crash.Please help to investigate this issue and then give feedback, now we are blocked by it.Thanks,KennyNeed help: A very strange issue blocks us.快幫忙吧，緊急郵件標(biāo)題技巧：標(biāo)簽（Tag）Hi Customer,Enclosed is th

6、e ProjectName app version 1.1, please check it out.This delivery includes the following changes:XXX.XXXX.XXXXX.Please review the package and let me know if any issue.Thanks,Kennyapp version 1.1.ProjectNameDeliverable加標(biāo)簽（Tag）有什么好處？方便檢索方便分類(lèi)方便識(shí)別ProjectADeliverable App version 1.1.搜索郵件標(biāo)題含有Deliverable 便可

7、以找到所有的deliverable了ProjectADeliverable Question list.所有關(guān)于ProjectA的郵件都可以被分類(lèi)整理到獨(dú)立文件夾ProjectA Need help: A strange issue blocks us.接收方不看內(nèi)容就知道ProjectA現(xiàn)在被block了關(guān)于標(biāo)題的要點(diǎn)回顧1 一定不要是空白標(biāo)題，這是很失禮的。2 不要過(guò)于冗長(zhǎng)使得標(biāo)題不能一目了然。3 要和正文內(nèi)容對(duì)應(yīng)，切忌文不對(duì)題。4 一封信盡量一個(gè)主題方便日后整理。5 回復(fù)郵件時(shí)，可以根據(jù)內(nèi)容修改主題以便對(duì)方查閱。Hi All,We will hold a weekly meeting b

8、y tomorrow 4PM, room 303.Main topic:XXX.XXXX.XXXXXX.Please attend on time, let me know if you have any issue in advance.Thanks,Kenny什么是完整的郵件？有稱(chēng)謂有內(nèi)容有簽名細(xì)節(jié)中體現(xiàn)尊重-稱(chēng)謂一般怎么寫(xiě)？Hi Colleen,Hi, ColleenDear Colleen,要訣：保持一致性（Consistent）關(guān)乎成敗-寫(xiě)內(nèi)容應(yīng)該注意什么？We found a bug, please see description below:1. When user enters

9、 this screen.有木有很丑？要訣：字體要統(tǒng)一英文推薦：This is Arial font.中文推薦：微軟雅黑彰顯你的職業(yè)化-簽名Regards,KennyThanks,Kenny隨意場(chǎng)合-Regards,Kenny LiuAugmentum, Inc簡(jiǎn)單商務(wù)-Regards,Kenny Liu復(fù)雜個(gè)人設(shè)置自己的名字。123孔乙己說(shuō)：你知道名字有N種寫(xiě)法嗎？kennyliukennykenny liuKennyLiukennyLiukenny liuKennyXXXXXXXXKenny Liu到底該如何寫(xiě)？One day, Jim go back home from school.

10、When he walk by a river, suddenly he heard a voice, “Help! Help!”. Jim look through the voice and found a little girl is struggling in the river and water almost cover her head. At that very critical moment, Jim drop his bag and jump to the river then save the girl up to the land.Jim s brave is appr

11、eciated by his headmaster.先看一個(gè)故事：如果你是這個(gè)學(xué)校的校長(zhǎng)，請(qǐng)?jiān)噲D給Jim的父母發(fā)封郵件，告訴他們情況。Dear Jim s mother,One day, Jim go back home from school. When he walk by a river, suddenly he heard a voice, “Help! Help!”. Jim look through the voice and found a little girl is struggling in the river and water almost cover her head

12、. At that very critical moment, Jim drop his bag and jump to the river then save the girl up to the land. I am very appreciate your son s brave, thank you.Regards,Headmaster當(dāng)Jim父母讀到這段話時(shí)：校長(zhǎng)又來(lái)發(fā)一些無(wú)聊郵件了怎么回事？我兒子被水淹了喊救命？神馬情況？最后還謝謝我兒子的勇敢？Dear Jim s mother,Congratulations! Your son did a very good job that

13、he saved a girl s life today.Today, Jim go back home from school. When he walk by a river, suddenly he heard a voice, “Help! Help!”. Jim look through the voice and found a little girl is struggling in the river and water almost cover her head. At that very critical moment, Jim drop his bag and jump

14、to the river then save the girl up to the land.I am appreciate your work and home education to Jim, thank you very much.Regards,Headmaster總分總開(kāi)門(mén)見(jiàn)山，先說(shuō)結(jié)果有條有理，詳細(xì)敘述重申主題，收尾有力能否讓郵件看起來(lái)專(zhuān)業(yè)一點(diǎn)？寫(xiě)好內(nèi)容的技巧：列表（List）用List的好處有很多，比如格式會(huì)很清晰，邏輯條理會(huì)很清晰，可以方便的加Comments，可以方便的Mark信息。用list的好處：1. 格式清晰2. 邏輯條理清晰3. 可以方便加commentCommen

15、t: 這是個(gè)好培訓(xùn)4. 可以方便的mark FixedHi Candy,The attachment is the bug list, please check it out.Thanks,Kenny Liu附件預(yù)覽總體印象一目了然正文要提示收件人查看附件，附件不宜超過(guò)4個(gè)，如果太多則應(yīng)打包成一個(gè)壓縮包且盡量小于5M初級(jí)篇寫(xiě)好第一封郵件一封郵件不要講兩件事情Hi Ada,Please investigate the following issues and give feedback to me:A). The item cannot be scanned in project A, blah

16、, blah, blah.B). The device storage card will cause a problem, blah, blah.C). Please hand in performance report of project B.D). Please remind Ethan to give feedback to my invitation to US.Regards,Hemanth當(dāng)Ada將郵件轉(zhuǎn)給其他人的時(shí)候：- 我只負(fù)責(zé)Project A， BCD是什么東東？也讓我做嗎？- 糟糕，這下Hemanth 邀請(qǐng)我去US的消息大家都知道了。關(guān)于正文的要點(diǎn)回顧1 郵件內(nèi)容要完

17、整，語(yǔ)氣正確，一封郵件講一件事。2 巧用列表增強(qiáng)郵件的可讀性。3 稱(chēng)呼要統(tǒng)一，字體要統(tǒng)一。4 設(shè)計(jì)好自己郵件的簽名檔是良好禮儀的體現(xiàn)。5 附件很重要。寫(xiě)好第一封郵件郵件潛規(guī)則管理好你的收件箱初級(jí)篇為什么寫(xiě)郵件？ASAPAs soon as possible (立即，馬上）FYIFor your information(供參考，讓你知道這件事）BTWBy the way(順便說(shuō)一下）PlsPlease(禮貌用語(yǔ)，請(qǐng)XX）ThxThanks(謝謝）Postscript(附筆）寫(xiě)好第一封郵件郵件潛規(guī)則管理好你的收件箱初級(jí)篇為什么寫(xiě)郵件？初始狀態(tài)若干日月年后。(1832)你的outlook是這個(gè)樣子的嗎？郵件文件夾分類(lèi)(2)(5)1. 郵件分類(lèi)存檔 清晰可見(jiàn)2. 配合Tag使用郵件規(guī)則 自動(dòng)分揀3. 項(xiàng)目郵件彼此獨(dú)立 互不影響4. 工作和生活分開(kāi) 做好玩好技巧：收件箱手動(dòng)清空你清空的不是收件箱，是你身上的猴子你清空的不是收件箱，是解放你的大腦將看過(guò)的郵件存檔到對(duì)應(yīng)的