LTE常見告警表-非常實用

1、廠家告警ID(key),告警名稱,告警英文,告警解釋,該事件對業(yè)務的影響,告警標準名(必選),處理意見7652,基站警示,BTS is uncommissioned,基站出現(xiàn)次要故障,可能業(yè)務受影響,基站警示,#N/A9251,激活維護模式,NETWORK ELEMENT UNDER MAINTENANCE,激活維護模式,無影響,激活維護模式,#N/A9252,網(wǎng)元處于維護模式,NETWORK ELEMENT AND SUBTREE UNDER MAINTENANCE,網(wǎng)元處于維護模式,無影響,網(wǎng)元處于維護模式,#N/A765023,軟件版本不兼容,Incompatible SW versio

2、n detected,ENODEB可能插入了裝載不匹配軟件的新模塊,可能業(yè)務全阻,7650基站退服:軟件版本不兼容,Update compatible SW to the BTS (check the SW versions to see the active SW version, and update the active SW version), unless it is automatically updated by NetAct.765050,ENODEB閉鎖,BTS blocked,通過基站管理閉鎖ENODEB。以避免ENODEB在任務中要求維護,可能業(yè)務全阻,7650基站退服:

3、ENODEB閉鎖,To cancel the fault, unblock the BTS. Unblocking the BTS causes a site reset.76501806,通訊失敗,Communication failure,與一個應用的通信失敗。發(fā)生/重發(fā)送消息無響應,可能業(yè)務全阻,7650基站退服:通訊失敗,1. Check that the unit/module is properly connected. If the unit/module LED does not light up, the unit/module is faulty. Check the al

4、arming unit/module.2. Check the fault history.76501818,ENODEB 主時鐘調諧失敗,BTS Master Clock tuning failure,諧振腔接近門限值，諧振腔的DAC值低于205或大于3891（與門限值相差5%）DAC值范圍為0-4095,可能業(yè)務全阻,7650基站退服:ENODEB 主時鐘調諧失敗,Note! Perform the steps below in the listed order until the fault disappears.1. Reset the site. 2. If that does no

5、t help, replace the system module.76503000,系統(tǒng)模塊失敗,System Module failure,FlexiENODEB檢測到一個非正常操作，或系統(tǒng)模塊內部功能故障,可能業(yè)務全阻,7650基站退服:系統(tǒng)模塊失敗,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Reset the System Module.2. Replace the System Module.76503003,替換基帶單元失敗,Failure in repla

6、ceable baseband unit,ENODEB檢測到異常操作,或者ENODEB替換基帶模塊失敗.,可能業(yè)務全阻,7650基站退服:替換基帶單元失敗,Note: Perform the steps below in the listed order until the BTS fault indication disappears.1. Check the other active BTS faults and act accordingly.2. Check if the plug-in type baseband unit is installed correctly.3. Rese

7、t the alarming baseband unit.4. Replace the alarming baseband unit.76503020,基帶總線失敗,Baseband bus failure,FlexiENODEB檢測到一個非正常操作，或ENODEB內部的基帶總線故障。該故障無法明確指定模塊，但可能有多個故障源,可能業(yè)務全阻,7650基站退服:基帶總線失敗,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other active BTS f

8、aults and act accordingly.2. Check the cables between the System Module and RF Module.3. Reset the RF Module and/or System Module, depending on the alarm source: a. Reset the RF Module by blocking/unblocking it. b. Reset the System Module by blocking/unblocking it.4. Replace the alarming RF Module.5

9、. If the System Module is the source or replacing the RF Module does not clear the fault situation, replace the alarming System Module.76503030,光接口RP3失敗,Failure in optical RP3 interface,FlexiENODEB檢測到一個非正常操作，或2個RP3光模塊間故障。該故障無法明確指定模塊，但可能有多個故障源,可能業(yè)務全阻,7650基站退服:光接口RP3失敗,Note: Perform the steps below in

10、 the listed order until the BTS fault disappears.1. Check the other active BTS faults and act accordingly.2. Check the cables between the System Module and RF Module. Note that dirty optical connectors may cause the signal level to drop too low.3. Depending on the fault source, reset the RF Module a

11、nd/or System Module by blocking/unblocking it.4. Replace the alarming modules Small Form Factor Pluggable (SFP). Check also the SFP in the other end and replace it, if needed.5. Replace the alarming RF Module.6. If the System Module is the only alarming source or replacing the RF Module does not cle

12、ar the fault situation, replace the alarming System Module.76503040,高溫告警,Temperature alarm,射頻模塊或系統(tǒng)模塊內部溫度過高，或模塊外界溫度超過門限,可能業(yè)務全阻,7650基站退服:射頻模塊溫度告警,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other BTS faults and act accordingly.2. Check the ambient temp

13、erature of the BTS/modules. If the ambient temperature is too high, make sure the airflow to the BTS modules is unobstructed, that is, the BTS modules are not covered with anything. If the ambient temperature is too low, it takes a while for the BTS/modules to heat themselves to the threshold value.

14、3. Reset the alarming module by blocking/unblocking it.4. Replace the alarming module.76503060,配置集成錯誤,Commissioning error: Invalid Configuration file,部分配置參數(shù)丟失或錯誤，或相互之間不匹配,可能業(yè)務全阻,7650基站退服:配置集成錯誤,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the commissionin

15、g parameters with the BTS Site Manager Commissioning Wizard.2. Load the correct commissioning file to the BTS.76503080,ENODEB時鐘參考源丟失,BTS reference clock missing,ENODEB自身時鐘參考源失效，不能受到1個或多個同步信號。背景信息：在FlexiENODEB有個固定的時鐘級別表：級別1： GPS產(chǎn)生PPS；2. 外部2.048MHz信號源；3.通過傳輸輸入的信號源。一般來說不會同時使用所有的源（取決于網(wǎng)絡規(guī)劃和ENODEB配置).在ENO

16、DEB啟動時，根據(jù)時鐘源列表核查可用時鐘源。,可能業(yè)務全阻,7650基站退服:ENODEB時鐘參考源丟失,Depending on the installed and commissioned synchronization source(s) listed in section Meaning, select the commissioned synchronization option and perform the steps below in the listed order until the BTS fault disappears.GPS receiver (PPS source

17、):1. If there is a GPS receiver commissioned at the BTS site, note the following: If the GPS receiver is not locked to any satellite, it turns off the PPS signal which is normally delivered to the BTS (Sync In interface). The most common reason is that the GPS receiver does not see any satellites be

18、cause of poor antenna installation (poor sky visibility). For this, the only permanent cure is to change the GPS antenna location. One indication of a fairly poor sky visibility is that the BTS fault is activated/canceled every now and then.2. There may be a malfunction in the GPS receiver. Perform

19、a (remote) power reset for the GPS receiver.3. There may be a malfunction in the BTS. Perform a BTS site reset.4. The GPS cable and/or connectors may be damaged. Check the cable and the connectors.5. There may be a HW fault in the GPS receiver. Check the operation and change the HW, if needed.Extern

20、al 2.048MHz signal:1. If there is an external 2.048MHz signal source commissioned at the BTS site, check the BTS faults of that device and act accordingly. If this does not help, check the cables. Note that because the device type is not known, detailed instructions cannot be given - refer to the ap

21、propriate user manual of the device for further actions.2. There may be a malfunction in the BTS. Perform a BTS site reset.Iub reference (FTM as source):1. If there is an integrated transmission unit (FTM) commissioned at the BTS site, note the following: The FTM unit operates so that if it is not l

22、ocked to a synchronization source, it turns off the clock reference signal which is normally delivered to the BTS master clock. The synchronization source of the FTM (set by the FTM synchronization priority setting) may be missing, causing the FTMs internal clock to drop to holdover mode. In this ca

23、se, the fault in the transmission NETWORK must be corrected.2. Check the BTS faults of the FTM unit and act accordingly.3. Check the synchronization settings of the FTM unit.4. There may be a malfunction in the BTS. Perform a BTS site reset.5. There may be an equipment failure in the FTM unit. Check

24、 the operation and replace the unit, if needed. Note: Normally the reason is not an equipment fault, but there may be cuts in the Iub interface causing the FTM clock to drop to holdover mode. Especially the BTS fault activity (frequent BTS faults/cancels instead of a stable BTS fault state) points t

25、o the instability of the transmission network, not to a fault in the unit.If the previous steps do not help, there may be an equipment failure in the System Module. Check the operation and if performing a BTS site reset does not help, replace the System Module.76503090,ENODEB內部軟件管理故障,BTS internal SW

26、 management problem,模塊或子模塊軟件更新失敗，或閃存檢測到軟件文件損壞,可能業(yè)務全阻,7650基站退服:ENODEB內部軟件管理故障,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other active BTS faults. If the ROM disk is corrupted, change the alarming module.2. Reset the RF Module and/or System Module, de

27、pending on the BTS fault source: a. Reset the RF Module by blocking/unblocking it. b. Reset the System Module by blocking/unblocking it.3. Update and activate the SW to the BTS.4. Check the SW files.5. Replace the alarming module.76504001,ENODEB檢測到重啟前射頻模塊退服,BTS reset required,ENODEB檢測到重啟前射頻模塊退服。射頻模塊

28、與啟動時的射頻模塊不一致,可能業(yè)務全阻,7650基站退服:ENODEB檢測到重啟前射頻模塊退服,Reset (block/unblock) the BTS.76504082,軟件升級后Source unit達到最大重啟次數(shù),SW fallback,Source unit 達到最大重啟次數(shù). 軟件升級后, source unit can不能成功啟動.,可能業(yè)務全阻,7650基站退服:軟件升級后Source unit達到最大重啟次數(shù),In case BTS is not automatically updated by NetAct and SW versions are inconsistent

29、: update SW to the BTS with SW version running on BTS before SW update causing SW fallback.76504085,傳輸軟件回退,SW fallback,傳輸軟件回退,可能業(yè)務全阻,7650基站退服:傳輸軟件回退,In case BTS is not automatically updated by NetAct and SW versions are inconsistent: update SW to the BTS with SW version running on BTS before SW upda

30、te causing SW fallback.76504160,ENODEB啟動過程中同步丟失,BTS synchronization is missing during startup,ENODEB啟動過程中同步丟失,可能業(yè)務全阻,7650基站退服:ENODEB啟動過程中同步丟失,1. Check the cable connection between synchronization master and its GPS.2. Check alarms in the synchronization master system module and act accordingly. Sinc

31、e the synchronization master is a separate system from the synchronization slave, checking its own alarms and instructions for recovering the synchronization.3. Reset the synchronization master system module.76504178,TDSCDMA 嚴重告警,TD-SCDMA major alarm,TDSCDMA 嚴重告警,可能業(yè)務全阻,7650基站退服:TDSCDMA 嚴重告警,Check T

32、D-SCDMA for active alarms.765123,軟件版本不兼容,Incompatible SW version detected,ENODEB可能插入了裝載不匹配軟件的新模塊,可能業(yè)務受影響,7651基站性能降級:軟件版本不兼容,Update compatible SW to the BTS (check the SW versions to see the active SW version, and update the active SW version), unless it is automatically updated by NetAct.76511818,EN

33、ODEB 主時鐘調諧失敗,BTS Master Clock tuning failure,諧振腔接近門限值，諧振腔的DAC值低于205或大于3891（與門限值相差5%）DAC值范圍為0-4095,可能業(yè)務全阻,7651基站性能降級:ENODEB 主時鐘調諧失敗,Note! Perform the steps below in the listed order until the fault disappears.1. Reset the site. 2. If that does not help, replace the system module.76513000,系統(tǒng)模塊失敗,Syste

34、m module failure,FlexiENODEB檢測到一個非正常操作，或系統(tǒng)模塊內部功能故障,可能業(yè)務受影響,7651基站性能降級:系統(tǒng)模塊失敗,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Reset the System Module.2. Replace the System Module.76513003,替換基帶單元失敗,Failure in replaceable baseband unit,ENODEB檢測到異常操作,或者ENODEB替換基帶模塊失敗.

35、,可能業(yè)務受影響,7651基站性能降級:替換基帶單元失敗,Note: Perform the steps below in the listed order until the BTS fault indication disappears.1. Check the other active BTS faults and act accordingly.2. Check if the plug-in type baseband unit is installed correctly.3. Reset the alarming baseband unit.4. Replace the alarm

36、ing baseband unit.76513020,基帶總線失敗,Baseband bus failure,FlexiENODEB檢測到一個非正常操作，或ENODEB內部的基帶總線故障。該故障無法明確指定模塊，但可能有多個故障源,可能業(yè)務受影響,7651基站性能降級:基帶總線失敗,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other active BTS faults and act accordingly.2. Check the cables

37、between the System Module and RF Module.3. Reset the RF Module and/or System Module, depending on the alarm source: a. Reset the RF Module by blocking/unblocking it. b. Reset the System Module by blocking/unblocking it.4. Replace the alarming RF Module.5. If the System Module is the source or replac

38、ing the RF Module does not clear the fault situation, replace the alarming System Module.76513040,高溫,Temperature alarm,射頻模塊或系統(tǒng)模塊內部溫度過高，或模塊外界溫度超過門限,業(yè)務全阻,7651基站性能降級:射頻模塊溫度告警,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other BTS faults and act according

39、ly.2. Check the ambient temperature of the BTS/modules. If the ambient temperature is too high, make sure the airflow to the BTS modules is unobstructed, that is, the BTS modules are not covered with anything. If the ambient temperature is too low, it takes a while for the BTS/modules to heat themse

40、lves to the threshold value.3. Reset the alarming module by blocking/unblocking it.4. Replace the alarming module.76513060,配置集成錯誤,Commissioning error: Transmission parameters missing,部分配置參數(shù)丟失或錯誤，或相互之間不匹配,業(yè)務受影響,7651基站性能降級:配置集成錯誤,Note: Perform the steps below in the listed order until the BTS fault di

41、sappears.1. Check the commissioning parameters with the BTS Site Manager Commissioning Wizard.2. Load the correct commissioning file to the BTS.76513070,配置錯誤,Configuration error: Unknown HW resource,ENODEB的軟硬版本或軟硬件配置沖突。還有可能是ENODEB配置不匹配,業(yè)務受影響,7651基站性能降級:配置錯誤,Note: Perform the steps below in the liste

42、d order until the BTS fault disappears.1. Check the installed HW/SW version compatibility and the HW compatibility with the current BTS configuration.2. Check that the BTS cell parameters from the Network management system matchthe BTS HW configuration (for example frequency, power).3. Check the Net

43、work management system alarms for the alarming local cell (LCR).4. Recommission the BTS to ensure that all parameters are correctly configured.76513080,ENODEB時鐘參考源丟失,BTS reference clock missing,ENODEB自身時鐘參考源失效，不能受到1個或多個同步信號。背景信息：在FlexiENODEB有個固定的時鐘級別表：級別1： GPS產(chǎn)生PPS；2. 外部2.048MHz信號源；3.通過傳輸輸入的信號源。一般來說

44、不會同時使用所有的源（取決于網(wǎng)絡規(guī)劃和ENODEB配置).在ENODEB啟動時，根據(jù)時鐘源列表核查可用時鐘源。,可能業(yè)務受影響,7651基站性能降級:ENODEB時鐘參考源丟失,Depending on the installed and commissioned synchronization source(s) listed in section Meaning, select the commissioned synchronization option and perform the steps below in the listed order until the BTS fault

45、 disappears.GPS receiver (PPS source):1. If there is a GPS receiver commissioned at the BTS site, note the following: If the GPS receiver is not locked to any satellite, it turns off the PPS signal which is normally delivered to the BTS (Sync In interface). The most common reason is that the GPS rec

46、eiver does not see any satellites because of poor antenna installation (poor sky visibility). For this, the only permanent cure is to change the GPS antenna location. One indication of a fairly poor sky visibility is that the BTS fault is activated/canceled every now and then.2. There may be a malfu

47、nction in the GPS receiver. Perform a (remote) power reset for the GPS receiver.3. There may be a malfunction in the BTS. Perform a BTS site reset.4. The GPS cable and/or connectors may be damaged. Check the cable and the connectors.5. There may be a HW fault in the GPS receiver. Check the operation

48、 and change the HW, if needed.External 2.048MHz signal:1. If there is an external 2.048MHz signal source commissioned at the BTS site, check the BTS faults of that device and act accordingly. If this does not help, check the cables. Note that because the device type is not known, detailed instructio

49、ns cannot be given - refer to the appropriate user manual of the device for further actions.2. There may be a malfunction in the BTS. Perform a BTS site reset.Iub reference (FTM as source):1. If there is an integrated transmission unit (FTM) commissioned at the BTS site, note the following: The FTM

50、unit operates so that if it is not locked to a synchronization source, it turns off the clock reference signal which is normally delivered to the BTS master clock. The synchronization source of the FTM (set by the FTM synchronization priority setting) may be missing, causing the FTMs internal clock

51、to drop to holdover mode. In this case, the fault in the transmission NETWORK must be corrected.2. Check the BTS faults of the FTM unit and act accordingly.3. Check the synchronization settings of the FTM unit.4. There may be a malfunction in the BTS. Perform a BTS site reset.5. There may be an equi

52、pment failure in the FTM unit. Check the operation and replace the unit, if needed. Note: Normally the reason is not an equipment fault, but there may be cuts in the Iub interface causing the FTM clock to drop to holdover mode. Especially the BTS fault activity (frequent BTS faults/cancels instead o

53、f a stable BTS fault state) points to the instability of the transmission network, not to a fault in the unit.If the previous steps do not help, there may be an equipment failure in the System Module. Check the operation and if performing a BTS site reset does not help, replace the System Module.765

54、13090,ENODEB內部軟件管理故障,BTS internal SW management problem,模塊或子模塊軟件更新失敗，或閃存檢測到軟件文件損壞,可能業(yè)務全阻,7651基站性能降級:ENODEB內部軟件管理故障,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other active BTS faults. If the ROM disk is corrupted, change the alarming module.2. Reset

55、the RF Module and/or System Module, depending on the BTS fault source: a. Reset the RF Module by blocking/unblocking it. b. Reset the System Module by blocking/unblocking it.3. Update and activate the SW to the BTS.4. Check the SW files.5. Replace the alarming module.76514072,光口 RP3-01鏈路長度不匹配,Parall

56、el RP3-01 link length mismatch,到無線模塊的并行RP3-01鏈路過長（超過60米）,可能業(yè)務受影響,7651基站性能降級:并口 RP3-01鏈路長度不匹配,Replace parallel RP3-01 fiber links towards one radio module so that the maximum mutual length difference between fibers is less than 30 meters.76514082,軟件退回,SW fallback,源單元達到最大重啟請求數(shù)。軟件升級后源單元啟動失敗,業(yè)務質量下降,7651

57、基站性能降級:軟件退回,In case BTS is not automatically updated by NetAct and SW versions are inconsistent: update SW to the BTS with SW version running on BTS before SW update causing SW fallback.76514153,啟動時PPS參考時鐘丟失,Reference clock missing in startup,啟動時PPS參考時鐘丟失,業(yè)務全阻,7651基站性能降級:啟動時PPS參考時鐘丟失,1. Check the GP

58、S receiver installation.2. Check the GPS receiver status.3. Check the connection between the GPS receiver and FSM.765223,軟件版本不兼容,Incompatible SW version detected,ENODEB可能插入了裝載不匹配軟件的新模塊,無影響,7652基站警示:軟件版本不兼容,Update compatible SW to the BTS (check the SW versions to see the active SW version, and updat

59、e the active SW version), unless it is automatically updated by NetAct.765226,無法從傳輸系統(tǒng)中獲取SNTP時間,BTS time not corrected,在規(guī)定時間內無法從傳輸系統(tǒng)中獲取SNTP時間,可能業(yè)務全阻,7652基站警示:無法從傳輸系統(tǒng)中獲取SNTP時間,1. Check the NTP setting.2. Check the stratum parameter on the NTP server.765227,文件下載中文件服務器錯誤,Error in file server during file

60、 download,ENODEB無法從文件服務器取得文件（FTP打開或獲取錯誤）。文件服務器關閉，文件丟失或路徑錯誤?？赡苡捎贒CN和協(xié)商，或錯誤的管理員（無效的用戶名，密碼，用戶無權限）。故障名稱中的文件類型號包含多參數(shù)，以便識別報告的下載失敗類型,可能業(yè)務受影響,7652基站警示:文件下載中文件服務器錯誤,1. Retry the SW update a few times.2. Check the FTP account user settings.3. Check the file and path names.4. Check the administration log on th