特選跨境電商干貨：與海外買家溝通物流狀態(tài)的英語模板

1、跨境電商干貨：與海外買家溝通物流狀態(tài)的英語模板郵政包裹一般常見狀態(tài)中，我們常?？吹揭韵聝悍N：包裹查無信息Not Found（當(dāng)包裹還未上網(wǎng)，官網(wǎng)未更新）包裹正在運(yùn)輸中“Transit”（當(dāng)包裹還在運(yùn)輸中時(shí)1包裹到達(dá)待取“Pick Up （當(dāng)包裹顯示已經(jīng)到達(dá)目的地國家）包裹投遞成功“Delivered（當(dāng)包裹顯示投妥，而收件人聲稱未收到時(shí)）包裹運(yùn)輸過久“Expired（大局部為時(shí)效延誤/目的地國家不能查到投妥/官網(wǎng)不更 新狀態(tài)等）包裹可能異常“Alert （大局部為退件/海關(guān)單號/損壞/喪失等問題）Not found:Dear valued customer:Hello! I appreciat

2、e the time you have taken to contact us about your order with tracking number RC867773406HK（例如單號）and I am happy to assist today.As per tracking result powered by 17track, net, Im very sorry to inform you that your item is still lack of tracking information right now. If you got a tracking result as

3、“Not found its telling you that your tracking information is unavailable, it doesn，t mean that we haven，t been mailed your item.（Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking information may not appear o

4、nline immediately. Normally it takes a few days after the item（s） have been sent for tracking details to be available from the shipping carrier.）Therefore, please hold on for a few more days and try to check your order some time later?Thanks for your business again!Have a nice day!Best regards, stor

5、e 888Transit:Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(例如單號)and I am happy to assist today.Here is a link for you to ref your package status in transportation：這里復(fù)制17track查詢完的結(jié)果鏈接就可以了。As per current tracking resu

6、lt, your shipment has been shipped and dispatched by the shipping carrier of (HK Post) Registered Airmail on date 2023-09-21It is still during normal shipping period and it hasn，t arrived in your destination country as (country name) yet. I would be very thankful if you could be more patience with t

7、his overseas shipment. From our experience, for this kind of mail type, the shipping time is highly depend on the postal carrier and local customs/taxes, etc. It usually takes a few weeks from our origin country to overseas destination countries after dispatching. Therefore, please hold on for a few

8、 more days and I would be very grateful if you can wait for your order patiently.Thanks for your business again!Have a nice day!Best regards, store 888Pick up:到達(dá)待取或者到達(dá)目的地國家都行！到達(dá)待取可能是第一次投遞失敗或者是到達(dá)投遞 點(diǎn)!注意修改！Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order

9、with tracking number RC867773406HK(例如單號)and I am happy to assist today.Here is a link for you to ref your package status in transportation：這里復(fù)制17track查詢完的結(jié)果鏈接就可以了。r m glad to inform you, as per current tracking result, your package is ready to pick up/has been arrived in your country.Please contact

10、the shipping carrier as USPS to get instruction of where to pick up your order/schedule a redelivery process. Please contact with them by the below information and I hope you will receive your package in shortly.Carrier name: USPS （例如郵政運(yùn)營商）Helpline: 1-800-222-1811 （例如郵政運(yùn)營商幫助熱線）Generally, The carrier

11、 has collection deadline, So, I would like to advise you contact the carrier at once so your order won，t be return back to us.I truly wish you will be satisfied with your purchase and Im looking forward you will confirm your order as soon as your got the item. Of course, if you like the item, please

12、 leave us a positive feedback.Thanks for your business again!Have a nice day!Best regards, store 888Delivered:查詢結(jié)果簽收，而收件人聲稱未收到件的情況非常多哦，注意一下。Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order with tracking number RJ014099257CN（例如單號）and I am happy to assist

13、 today.Here is the detailed tracking information for your order:Number: RJ014099257CNStatus: Delivered （ 30 Days ）Destination: United States2023-09-29 16:01 PHOENIX, AZ 85031, Delivered, Your item was delivered at 4:01 pm on September 29, 2023 in PHOENIX, AZ 85031.2023-09-19 14:51 PHOENIX, AZ 85031,

14、 Notice Left （No Authorized Recipient Available）2023-09-19 07:42 PHOENIX, AZ 85031, Out for Delivery2023-09-19 07:32 PHOENIX, AZ 85031, Sorting Complete2023-09-19 04:23 PHOENIX, AZ 85043, Departed USPS Facility2023-09-19 04:212023-09-19 04:21PHOENIX, AZ 85031, Arrived at Unit2023-09-18 21:42 PHOENIX

15、, AZ 85043, Arrived at USPS Facility2023-09-18 02:26 KEARNY, NJ 07032, Departed USPS Facility2023-09-172023-09-172023-09-1717:24 KEARNY, NJ 07032, Arrived at USPS Facility 17:24 Origin Post is Preparing ShipmentPowered by As per current tracking result, I found the tracking result indicate that your

16、 package has been delivered successfully. If you haven，t received your package, Id advise you contact with the shipping carrier directly to verify more delivered information such as ,Delivered address and signature name”. Due to privacy policy, the carrier may not display the addressees name and add

17、ress online, though they would keep them at their interior system.And r m 100% positive that I have shipped your order to your designated shipping address as the following:在此處可以確認(rèn)一下收件人的地址及 等資料;Before you contact with the shipping carrier, May I advise you check with your families, roommates, and nei

18、ghbors, etc. See if anyone has signed the item for you.Carrier name: USPS （例如郵政運(yùn)營商）Helpline: 1-800-222-1811 （例如郵政運(yùn)營商幫助熱線）I will be here to assist you find your order, keep me posted.Thanks for your business again!Have a nice day!Best regards, store 888Alert:退件原因很多，到達(dá)目的國家后沒有投妥成功的，引起的原因多為關(guān)稅/或者投遞不成 功保存

19、過期等;還有一局部原因，可能是由海關(guān)問題引起的，沒有從中國成功封發(fā)出口或者 沒有方法進(jìn)入目的地國家。要如何解決要賣家自行編輯郵件Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（例如單號）and I am happy to assist today.I regret to inform you, as per current tracking result, I found the t

20、racking result indicate that your package is undergoing an unusual condition. It was returning back to us. The possible reason for returning will be written on the package （Incorrect/illegible/incomplete address, expired retention period; the addressee failed to collect the item; the addressee does

21、not reside at the given address; refused to accept by addressee, etc.） I can inform you further once it returned back to us. Depending on this unusual situation, My apologies for the inconvenience. I would willing to resolve this problem by making full refund or replace one and send to you.（退件問題要具體情

22、況，需要怎么解決要修改）。Again, please accept my sincere apologies and let us know which method you are preferable to resolve this unfortunate situation.Have a nice day!Best regards, store 888Expired:這種狀態(tài)是指從郵政官方接收到2-3個(gè)月內(nèi)，查無投妥信息，提示買家注意溝通：Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（例如單號）and I am happy to assist today.r m very sorry to hear that you still haven，t received your order.