國際商務(wù)禮儀1(雙語)課件

1、Chapter I The Importance of Business Etiquette 商務(wù)禮儀的重要性Chapter I 商務(wù)禮儀的重要性O(shè)bjectives（學(xué)習(xí)目標(biāo)）After you have studied this chapter, you should be able to:Realize the necessity of learning business etiquette.Analyze the concept of etiquette theoretically and recognize the characteristics of etiquette. Cult

2、ivate the cross-cultural awareness in business communication.Chapter 1 Objectives（學(xué)習(xí)目標(biāo)）After you haveGood manners are cost-effective because:1. They increase the quality of life in the workplace2. They contribute to optimum employee morale3. They embellish the company image4. They also play a major

3、role in generating profitSucceeding in business today requires not onlymastery of ones job but also mastery of the commoncourtesies of give and take and of consideration forothers. Put them to work today, and you will find thatthey will work for you in all your professional days tocome.Chapter 1 Why

4、 should we learn business etiquette?Chapter 1 Why should we learn Test yourself（自我測試）Based on your understanding of business etiquette,judge the following situations and discuss in groups. 1. When you have a business meeting in the UK, you should A. get down to business straight away B. spend time e

5、ating and drinking and getting to know each other 2. The most ill-mannered thing to do at a business meal is A. order a lot of food B. use a cell phoneChapter 1 Test yourself（自我測試）Based on yoTest yourself （自我測試）3. You have a meeting with a client but are expecting acall you should A. turn your cell

6、phone off B. tell your client you are expecting a phone call 4. When you receive someone elses business card you should A. immediately pass them your business cardB. look at the card and acknowledge it5. When expressing thanks to a business client who hasgiven you a gift, you should A. send an e-mai

7、l because it is faster and more efficientB. send a handwritten noteChapter 1 Test yourself （自我測試）3. You havPreview (課前預(yù)習(xí))Before we learn this chapter, try to answer the following questions based on your own understanding and then read the text on your book carefully with these questions.1. What is y

8、our understanding of the quotation “Etiquette Is simply how persons lives touch one another”? 2. Why do we define etiquette as a powerful combination of manners and principles?3. How can you avoid betraying yourself or compromisingyour integrity and be polite at the same time?Chapter 1 Preview (課前預(yù)習(xí)

9、)Before we learnThe structure of the textPart 1 The Concept of Business Etiquette “Whenever two people come together and theirbehavior affects one another, you have etiquette. Etiquette is not some rigid code of manners; its simply how persons lives touch one another.” Emily Post （American etiquette

10、 expert） Chapter 1 The structure of the textChaptPart 2The Effects of Business EtiquetteEmployee Relations Respect individual personal space Dont interupt during meetings Pleasant office environment Better quality workThe structure of the textChapter 1 Part 2The structure of the texThe structure of

11、the text Employee - Boss Relations Supervisors Give thank-you cards or holiday gifts as awards Be well-dressed and groomed at all times Do not drink too much at office parties Improve morale and motivate the employees Win respect and consideration Set a standard for employees Co - workers Respect th

12、eir boss, aspire to emulateChapter 1 The structure of the text EmThe structure of the text Business-to-Business RelationsForeign clients Research the professional customs Have business cards printed in the clients native language Show up on time for meetings Can accept different cultures and accepts

13、 the clients business practicesRespect the clients time and strive to meet deadlinesChapter 1 The structure of the text BusPart IIThe Characteristics and Principles of Business Etiquette The Characteristics of Business Manners Etiquette = Manners + Principles 1. What to do in all kinds of situations

14、2. What we can expect other people to doWhats the purpose of business manners? Improve the efficiency of business transactions in the long term, especially in international markets.Chapter 1 Part IIThe Characteristics andPart IIBasic requirements of Business Manners1. Professional ImagePositive impr

15、ession2. Dress CodesClean and professional 3. Communication Good Respectful, patient and calm Use poor grammar Bad Speed talking Use filler words4. Timeliness Committed to the organization Take your job seriously5. Be Positive Induces a level of confidence Increases your motivationChapter 1 Part IIB

16、asic requirements of BPrinciplesWhat do principles tell us?1. Why a certain manner is called for2. What to do when there is no prescribed manner or a manner does not work 3. How to resolve different situations in interpersonal relationshipChapter 1 PrinciplesChapter 1 Three principlesThe three princ

17、iples that govern all etiquette 1. Consideration Concept: look at the current situation and assess how it affects everyone involved The essence of etiquette: sincerely considerate, respectful and honest Functions: 1. Allow the real you to thrive 2. Give you the skills and confidence to build the bes

18、t relationships possible 3. Give you the opportunity to be successfulChapter 1 Three principlesThe three prinThree Principles2. Respect Concept: Look at how your possible actions will affect others in the future Importance: The essential etiquette in interpersonal communication 1. Listening to the o

19、thers attentively 2. Not interrupting the others conversation How 3. Remembering the names of new acquaintances 4. Replying promptly to the letters phone calls and messagesChapter 1 Three Principles2. Respect ChaThree Principles3. Honesty Concept: Act sincerely and being truthful, not deceitful. Etiquette does not mean putting on airs, playing games, betraying yourself, or compromising your integrity. The more considerate, respectful, and honest businesspeople sincerely are to one another, the better their relationships