客戶滿意度調(diào)查表customer survey

1、Page 1 of 5 CUSTOMER SATISFACTION SURVEY FORM（請(qǐng)?zhí)顚?xiě)完回傳至傳真號(hào)：xxx）_(5 =Excellent, 4 = Very Good, 3 =Good, 2 = Fair, 1 =Poor)第二列2（ 5=很關(guān)鍵 4=很重要 3=重要 2=不太重要 1=不重要）Column Please Rate each category for IMPORTANCE to your company.(5 =Critical, 4 =Very Important, 3 =Important, 2 =Not Very Important, 1 =Not Impo

2、rtant)工作表現(xiàn) 重 重要性 Importance們In for Registration Audit, Please tell us:工作表現(xiàn)重 重要性 Importancea.對(duì)貴公司質(zhì)量手冊(cè)的評(píng)審是否及時(shí)？a. Did we review your Manual in a timely manner?b.對(duì)質(zhì)量手冊(cè)評(píng)審報(bào)告之內(nèi)容是否符合貴公司的期望？b. Did the content of the review report for yourManual meetyour expectations?c.貴公司和我們?cè)u(píng)審組的溝通是否充分？c. Was the communicatio

3、n with our Audit teamadequate?d.最后確定的評(píng)審進(jìn)度是否能接受？d. Was the final Audit schedule acceptable?e.對(duì)即將要進(jìn)行的評(píng)審過(guò)程是否明確？e. How clear was the forthcoming Audit Process?REV. 22/02/10Page 2 of 5工作表現(xiàn)重 重要性 Importanceh.請(qǐng)對(duì)我們的評(píng)審員的水平打分。Please rate our Auditors skills?哪位審核員讓您印象深刻？h.請(qǐng)對(duì)我們的評(píng)審員的水平打分。Please rate our Auditors

4、skills?哪位審核員的什么方面您認(rèn)為需要改善？工作表現(xiàn)重 重要性 Importancea. Did we present your invoice in a timely manner?b.開(kāi)給貴公司的發(fā)票是否清楚而且內(nèi)容正確？b. Was your invoice clear and correct?c.貴公司的發(fā)票是否送到正確的地址和正確的人手里？c. Was your invoice sent to the right address and person?REV. 22/02/10Page 3 of 5工作表現(xiàn)重 重要性 Importancec. Quality and corre

5、ctness of the Certificate?工作表現(xiàn)重 重要性 Importancea.XXXX所提供的各項(xiàng)服務(wù)貴公司是否滿意？XXXXImportance客戶群之一員。f. The wish of becoming one of the certified members of XXXX who has grantedcertification to a large variety of world-class organizationsg.XXXX擁有全世界的網(wǎng)絡(luò)被廣大企業(yè)界接受且擁有30 多個(gè)國(guó)家的認(rèn)可授信。g. XXXX has a global network, widely

6、 accepted by a large variety of businesses andhas accreditations from more than 30 countriesh.XXXX是一家很有企業(yè)道德及認(rèn)證嚴(yán)謹(jǐn)?shù)墓?。h. XXXX is concerned with business ethics and rigorous certification workREV. 22/02/10Page 4 of 5i.采用了由 XXXX 提供的培訓(xùn)服務(wù)后，因此信賴XXXX 能提供好的認(rèn)證服務(wù)。i. Having attended XXXXs training courses and confident in the good quality of theircertification servicesj.其它原因 請(qǐng)敘述于后):XXXXPlease provide XXXX with your valuable comments to let us continuously improve the certificationservicesREV. 22/02/10Page