鳳凰職教第三冊Unit3電子教案

1、名稱項目Unit 3課時課時分配準前 遽出宇為中基礎課May I Help You?61,2Warming-uplistening andspeaking3,4, 5Reading and writing課型New特 點6，7，8Real life skills授課班級地 點5號樓教學目標能力（技能）目標知識目標素質目標To improve Ss ability of getting information through reading & listening.To know how to ask questions to know customers needs and understan

2、d the important role of a server.To master new words and phrases; to finish exercises.To get the main idea of the whole passage.Try to use proper words and body languages to serve customers efficiently and politely.Students will be able to use up-selling techniques.重點難點 及解決方法Key points： to get the m

3、ain idea of the reading passage. 全面理解閱讀材料，了解一名服務人員的重要性并能讀懂信號滿足顧 客需求。Difficult point： to use the useful expressions to ask questions at check-in and taking orders.聽懂所聽材料，并掌握在賓館登記入住時和餐館時常用的提問句式。教學策略 與方法根據(jù)銷售類服務人員常見的服務內容，創(chuàng)設生動的職業(yè)情景，巧妙設 置思維活動，讓學生通過思考，組織語言，融入技巧，開拓思維，舉 一反三的運用一定的方法實現(xiàn)優(yōu)質服務。教學資料 及教學準備Exercise b

4、ook and students booksTest papers Some example sentences板書設計Unit ThreeNew words and expressions:language points:教學后記本單元以接待顧客崗位的人員工作態(tài)度、服務質量為切入點，以賓 臺接待、餐館點餐為主要職業(yè)情景，讓學生了解提供優(yōu)質服務，不僅需 色的專業(yè)知識，更需要嫻熟的人際溝通技巧，察言觀色的技巧、以顧客1心的宗旨。教學過程教學程序與內容教師活動-導學生活動-演設計意圖Unit Three 第一課時 (前臺接待 Warming-up ,Listenin & Speaking ASte

5、p One: Warm-upActivity1: Some people are talking about the servicethey vereceived. Have they received good or bad service? Write G for good or B for bad in the blanks.Activity2 ： Discuss in groups: What should be done to improve the bad service mentioned above? StepTwo:Listening&Speaking AActivity1:

6、 Listen to the conversationandtick( V ) where it ghappens.Activity2 ： Intensive ListeningListen again. Then. underline the questions asked by the hotel clerkQuestions Asked at Check-inDo you have a reservation? How long will you be staying?Do you prefer a smoking or non-smoking room?Will you be payi

7、ng by cash or credit card?Could you fill out this registration form, please? Possible Responses學生自主進行信息判 斷。分組討論派代表向全 班匯報。聽錄音，關注工作流程 中的關鍵詞來獲取答 案。學生聽并畫線找出賓 館接待員提出的問題 同時模仿其語音語調 鼓勵學生從已學對話 中找出符合的問句在 此基礎上，讓學生自行 編寫問句進行擴充。.了解好的服 務和不好的 服務，形成優(yōu) :質服務的態(tài) 度。1進一步幫助 學生進入到 顧客接待情 境，引導學生 思考在顧客 ，接待過程中 。如何改善服 務質量。辨析對話中 人

8、物所在的 場所。掌握常見的 賓館前臺接 待對話，同時 模仿語音語 調。鞏固學生在 活動2中所 學到的顧客 接待用語與 賓館前臺接 待登記入住 時的顧客信 息收集；同 時，為活動4 的模擬真實 情境中的恰 當運用做準 備。復習鞏固賓 館前臺接待2Yes, the name is Joe Sm計h.Ill be checking out on FridayNon-smoking, if you pleaseCredit card, if you acceptVisa.Do you need to see my passport.Activity3：Supposeyouwork at the fro

9、nt desk of a hotel.Askproperquestions to get the following information.Activity 4: Complete the conversation and then role-play it with your partner.Step Three: SummaryUseful Expressions about questions asked at checked-in.Step Four: HomeworkAs a hotel cleark, know how to ask questions at check-in.N

10、otes:-Clerk kla:k n.旅館服務 臺接待員；職員一Coupon ku:pon n.（購物 的）贈券，優(yōu)惠券一Check in登記入住 I,llringthehotel. I,ll tell them we,ll check i tomorrow.我來給旅館打電話，通知他 們我們明天入住。一 Check out結賬離開，結賬 退房They packed and checkecn對話，并能夠 進行簡單的 日常對話。3out of the hotel.他們收拾好東西，辦理了退 房手續(xù)。I was disappointed to miss Bryan, who had jus chec

11、ked out.我非常失望沒有見著布賴 恩，他剛退房走了。-Reservation,rez9veijn n.預定，預約He went to the desk tomake a reservation. 他到服務臺進行了預訂。Do you have a reservation?你有預定嗎？manage m況ni* vt.管理，經營Mr. Smithmanagesa large department store.史密斯先生經營一家大型百貨 公司。manage to do sth 經過努力克服困難，設法做成某事 Given a chance, I will manage to do the work

12、 well.如果給我機會我會設法做好 這項工作。tUnit Three 第二課時 （在餐館 Listening & SpeakingListening and Speakin BStep One: ReviewReview some useful expressionsaboutquestions asked at check-in.Step Two: ListeningBVctivity1： Look at the picture. What did the customer order? Tick ） from the list.Activity 2 ： Extensive listeni

13、nggAsk & Answer觀察圖片判斷客人點 的實物名稱做出正確 選擇。初聽再聽學生積極思考將餐館 點餐句子的順序重排 角色扮演掌握重點單詞用法依 好課后復習。轉換場景，進 ：入“餐館”這個職業(yè)情景， 迅速進入 waiter這個 角色。通過聽去實 。現(xiàn)篩選信息。訓練學生熟 悉工作流程 中要用的問 答，為下一個 綜合對話活 動做句子準4Listen tothe conversation and circle the correct answers.Activity 3 ： Intensive ListeningListen again and complet the order sheet

14、for the waitress.Step Three Arrangement Arrangethe sentence below to make a conversation between a customer and a waiter in a coffee shop. Waiter: Are you ready to order, sir?Customer:Yes, please.I d like a cup of coffee.Waiter: Cream and sugar? Customer: Just black s fine.Waiter:Anythingslse, sir?

15、Customer: And a piece of toast.Waiter: Certainly, sir. Coming right up.Customer: Thank you. Step Four Role-play Read the menu. Then work with your partner to tur toorderandtaketheorder.Step Five: HomeworkTry to remember the new words and expressions.Notes:Care for想要；喜歡Would you care for something to

16、 drink ? 你想要喝點什么嗎？She doesa t care for tha color.她不喜歡哪種顏色。einst備。理解并掌握 重點單詞的 讀音，詞義及 其用法。5Unit Three第三、四課時 （一名服務人員的重要性ReadingReadingHow Important Are You Stepl： SkimmingRead the passage and fin what “your” job is.Answer: “You” are a worker whose main job is to deal with customers. From: You will real

17、ize thatdealing withcustomers is a major part of your job.Step2: Scanning1Read the passage again t get the main idea. of th first two paragraphs.a.“You”play animportant role in the success of a business. b. “You” shouldworkhard to run a successful business.c. Dealing with customer )is only part of “

18、your” job.Step3: Scanning2Read the passage again to find the two examples on how to make customers feel important. Give the customer yourfullattention. Lookat the customer in the eye.Step4: Application Look at the pictures bel and read the“signs” the customers give. The man is in a hurry What should

19、 the waite do?Suggest him some food that can be servedin a short time. The woman thinks the dishes aretoo快速閱讀?任務閱讀L （段落1和2）d任務閱談（段海和4）看圖分析顧客心理 找出顧客的”需要,” 提供合適的服務Practice & try toremember the keypoints.oesowrs通過快速瀏 覽課文，找出 作為服務人 員的“”。閱讀問題和 選項，運用針 對問題找出 答案的閱讀 策略，進行閱 讀，完成閱讀 任務。通過閱讀后 兩段，讓學生 使用查找的 方法，提高閱

20、讀技巧，完成 閱讀任務。讓學生靈活 使用所學句 型;讓學生靈 活使用服務 技巧,努力提 供優(yōu)質服務. 及時復習鞏 固，注意查漏 補缺。除掌握英語 各個語言知 識點的一般 規(guī)律之外，還 需要注意英 語各個語言 知識點的特 殊規(guī)律。6expensive.What should the waite do?Suggest her some nice meals that are not to expensive.Step5: SummaryLanguage pointsThe important role of a serverStep6: HomeworkTry to remember the wo

21、rd and expressions learnadi class and master the usa of them.Notes:avoid vt.避免 f avoid somethin 避免某事 favoid somebod避免某人 f avoiddoingsomething 免做某事The pilots had to take emergencyactionto avoida disaster.飛行員不得不采取緊急措施 避免災難的發(fā)生。She felt that her friend tried to avoid meeting h purposely.她感覺到她的朋友在故意躲 著她。

22、in addition另夕卜 fin addition副詞，位于句 尾時，相爭as well fin additionto 復合介詞，“除之外”相當于as well as和 besides,后接名 詞，代詞、動名詞。In addition to lending m hiscamera,he taughtme how to use it.除了把相機借給我他還教我 如何去使用它。)osgesere7f當主語后是艮有n addition to引導的短語時，謂語動詞 仍與其前的主語保持一致。 The teacher, in additionto hisstudents,is interested in

23、 the film.老師和他的學生都對這部電 影感興趣。Writing復習閱讀部分課文通過快速閱Step1: Revision閱讀讀的查找技Review the passageHow角色扮演填寫送貨單巧，莪讓學生Important AreOU?.在對話中敏Step2 Reading感的抓住重Readthephoneconversation要信息，為下belowandunderlinethekey一個環(huán)節(jié)的information the clerk寫作做好準shouldn t miss.備。A pizza依據(jù)送貨單Delivery的項目，編寫My name is AngelaSmith. My并

24、在模擬真addressis numbertwo Front實職業(yè)場景Street.中進行顧客Unit ThreeA large pizza with和職員之間第五課時mushrooms,olivesandextra的對話。（填送貨單cheese.WritingStep3s Role-playUse the menu on page38 torole play a conversationbetween a customer and atake-out clerk. The clerkneeds to complete the formfor delivery as shownbelow.Ste

25、p4: SummaryHow to fill out a form fordelivery.Step5 HomeworkReview what have beenlearned in the unit.Unit Three 第六課時 （提升銷售） Real Life SkillsReal Life Skills Stepl： Lead-in Suppose you work at a supermarket. Read the poster and choose the appropriate description from the box for each on Answer: a. cl

26、earanceb.regular-pricecmerchandise c. coupond. special promotion e. saleStep2： Match upLook at some customer shopping cartand up-sell another product to each them. Be sureyourofferis relevant to what thdyve bought.Step3： ReadingRead the conversation below. How many times di the waiter try to up-sel

27、Mark them in the conversation.* Would you like to upgrade to a medium one?* Would you like cheese with that?* Would you like to add donut to go with that?Step4： DiscussionDidthewaiterabovemake a successful up-selling? Further Reading Stepl： Pre-reading Do you know how to use up-selling techniques properly