酒店行李員服務(wù)流程(英文對話)The service procedure of bellman

酒店行李員服務(wù)流程(英文對話)Theserviceprocedureofbellman酒店行李員服務(wù)流程(英文對話)Theserviceprocedureofbellman酒店行李員服務(wù)流程(英文對話)Theserviceprocedureofbellman資料僅供參考文件編號：2022年4月酒店行李員服務(wù)流程(英文對話)Theserviceprocedureofbellman版本號：A修改號：1頁次：1.0審核：批準:發(fā)布日期：Theserviceprocedureofbellman行李服務(wù)程序1-1Welcometheguest迎接賓客Scene:AcarpullsupinfrontofYongJiangHotelandabellman(B)goesforwardtomeettheguest(G),openingthedoorofthecarforhim.B:Goodevening,toourhotel.G:Thanks,Goodevening.B:(Openingthetrunk,takingoutthebaggageandlookingatthenameonthebaggagetags.)I’mthebellman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage?

G:Yes.B:TheReceptionDeskisstraightyou,please.1-2Showtheguesttotheroom引客上房(Whentheguestfinishedthecheckin,thebellmantookthekeytagfromhishand.)B:MayIhaveyourkey,pleaseLetmeopenthedoorforyou.G:Hereitis.B:Thiswayplease,.Ishowyourway.G:Thankyouverymuch.B:Hereisthelift.Afteryou,please.Letmeintroduceourhoteltoyou.IfyouwanttohaveChinesefood,youcangotoSunshinerestaurantandGardenrestaurant.Ifyouwanttohavewesternfood,pleasegotoLobbyrestaurant.Alsoavailableareabeautysalon,abarbershop,gym,gameroomandSnookerroom.Youonlyneedtoshowyourroomcardtothewaiter,youcangetfreeofchargeforGym.B:Hereisyourroom1620,sir.(Knockthedoorthreetimes,andopenthedoorfortheguest.)Youfirst,please.Pleaseinsertyourkeyheretoturnonpowerswitch.MayIputyourluggageherePleasecheckyourluggageagain.Bytheway,MayIopenthecurtainforyouYouroomfacessouthandcommandsagoodviewoftheYongRiver.G:Yes,howlovelyitis.1-3Introducetheroomtotheguest向客人介紹房間B：Hereisabedsidecontrolpanel.Itcontrolslight,air-conditioner,TVandsoon,hereistheminibar,youcangetsomebeveragefromit,andthepricelistishere.Herearesomecoffeeandtea.Itisfreeofchargefortheguest.Youcanenjoyit.B:IfyouwanttowatchTV.PleasepresstheTV’button,theTVremotecontrolishere,youcanchoosetheTVprogram.OurhotelOfferpaid-movieservice.Ifyouwouldliketoenjoyit,pleasepressthemovie’buttonandchooseyourfavoritemovies.B:Letmetellyouhowtousethetelephone,Sir/Madam.Forroomtoroomcalls,pleasejustdialtheroomnumber.Ifmakelocalcall,pleasepress“9”first,andthenthetelephonenumber,ifmakeDDD(Domesticdirectdial)call,press“9”first,districtcodeandthetelephonenumber;ifmakeIDD(Internationaldirectdial)call,press“9”first,statecode,districtcodeandthetelephonenumber.B:Ourhoteloffersinternetservicefortheguest.Hereisaservicedirectoryofourhotel.Ibelieveitisusefulforyouduringyourstay.Weappreciateyourprecioussuggestionsaboutourserviceandfacilities.B:Thereisasafeboxinthecloset,youcanuseit.Thereisapieceoffireescapeplanbehindthedoor.Theredpointshowsyouwhereyouarenow.B:Letmetellyouhowtousethebathshower.Beforeyoubathe,pleaseputthebathmatintothebathtub,anditcanpreventyoufromslipping.Thereisastringabovethebathtub,youcanhangyourclothesup.B:Good-bye,ifyouneedanyassistance,pleasecontactusatyourconvenience.Ourextensionis“78”,welookforwardtoyourcalling.Hopeyouenjoyyourstaywithus.1-4Checkout客人離店B:Goodmorning/afternoon/evening.WhatcanIdoforyou?YouwillcheckoutPleasewaitaminute，Iwillgotoyourroomwithaluggagecartatonce.Isallyourluggagehere,Sir/Madam?Let’sgotoCashier.Cashierisoverthere.MayIbookataxiforyou,sir?

HereisthetaxiIarrangedforyou,Ihaveputyourluggageintothetaxi,andpleasecheckitagain.Haveanicetripandhopetoseeyouagain.Good-bye.2-1Storeluggage行李寄存G:I’dliketostoremyluggage?

B:Ofcourse,howmanypiecesofyourluggagedoyouhave?G:Justfour.B:Howmanydayswouldyouliketostoreit?G:Inthreedays.B:Ok,notheway,isthereanythingvaluableorbreakableinyourbag?G:Therearesomepotteriesinthisbag.B:I’mafraidyouhavetotakeitout.,It’sagainstourhotelpolicy.G:OK.B:Pleasesignhere.Pleasekeeptheclaimtagwell,Youshouleshowittothebellman,whenyoufetchyoubag.2-2Lostthetagandreceipt遺失行李牌和收據(jù)G：I’m’velostmytagsandreceipt.HowcanIdoaboutit?

B:IisyourbaggageAnddoyouremenberthetag’numberorcolor?

G:It’sasuitcase.ButI’veforgottheexactcolour.Maybeitisredorsomething.B:Couldyougivemeadescriptionofyourcase?G:It’slikethis.It’ssquarewithaleathercover.Yes,Iremenber,thereisagreenstringaroundthe’sright.B:I’llcheckitforyou…Sorrytokeepyou’vefoundit.Isthisyours?

G:Yes,itistherigheone.B:Willyoushowmeyourkeycard,please?G:Hereitis.B:Allright.Nowyoucantakeyourcaseaway.3-1Borrowtheumbrella租傘服務(wù)B:You