質(zhì)量管理第六版英文教輔 chapter 1

ManagingQuality:IntegratingtheSupplyChain,6e(Foster)Chapter1DifferingPerspectivesonQualityWhichofthefollowingisnotoneofGarvin'seightqualitydimensions?A)reliabilityB)performanceC)conformanceD)aestheticsE)efficiencyAnswer:EDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.1:Recognizethatdifferentdimensionsofqualityexist.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingisnotoneofParasuraman,Zeithamel,andBerry'sdimensionsofservicequality?A)tangiblesB)servicereliabilityC)contiguityD)responsivenessE)assuranceAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.1:Recognizethatdifferentdimensionsofqualityexist.AACSB:ApplicationofKnowledgeType:ConceptWhyisservicequalitymoredifficulttodefinethanproductquality?Answer:Whileservicesandproductionsharemanyattributes,serviceshavemorediversequalityattributesthanproducts.Forexample,aproductlikeapersonalcomputeristypicallyevaluatedonitsmerits,anditmakeslittledifferencetotheuserwhetherthepersonthatassembledthecomputerwasinabadmood.Servicesettingsaremorecomplex;thusqualityismoredifficulttodefine.Acustomerofarestaurant,forexample,evaluatesthequalityoftherestaurantnotonlyonthemeritsofthefood,butalsoonthedemeanoroftheemployees,thespeedoftheservice,thelocationoftherestaurant,thepleasantnessofthesurroundings,andsoforth.Diff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.1:Recognizethatdifferentdimensionsofqualityexist.Experiencewithcross-functionalteamshasbeendifficultformanyfirmsduetopoorcommunicationskillslackofqualitytrainingincreasingredundancydifferingcorporategoalsincreasinginflexibilityAnswer:ADiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept30)includeallofthoseactivitiesinvolvinginteractionwithsuppliers.InboundlogisticsCoreprocessactivitiesOutboundlogisticsUpstreamactivitiesDownstreamactivitiesAnswer:DDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept31)Whichofthefollowingisanupstreamactivityinsupplychainmanagement?valuestreammappingSixSigmacustomersupportinternationalsourcingshippingandlogisticsAnswer:DDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept32)includetraditionalprocessimprovementaswellasvaluestreammapping.CoreprocessactivitiesUpstreamactivitiesInboundlogisticsDownstreamactivitiesOutboundlogisticsAnswer:ADiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept33)Whichofthefollowingisacoreprocessactivityinsupplychainmanagement?shippingandlogisticsacceptancesamplingvaluestreammappingsupplierqualificationcustomersupportAnswer:CDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept34)involvesanalyzingprocessesfromasystemsperspectivesuchthatupstreamanddownstreameffectsofcoreprocesschangescanbeevaluated.SixSigmaAcceptancesamplingConcurrentengineeringInternationalsourcingValuestreammappingAnswer:EDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept35)includecustomersupportandfocusingondeliveryreliability.InboundlogisticsDownstreamactivitiesCoreprocessactivitiesUpstreamactivitiesOutboundlogisticsAnswer:BDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingisadownstreamactivityinsupplychainmanagement?supplierqualificationsupplierdevelopmentacceptancesamplinginternationalsourcingcustomersupportAnswer:EDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptFromanengineeringperspective,engineersareprimarilyinterestedin.applyingmathematicalproblem-solvingskillsandmodelstotheproblemsofbusinessandindustrytakingastrategicmanagementapproachtosolvingproblemsfocusingontheperceivedqualityofproductsandservicesorderingnewmachineryandupdatingthecurrentmachinerytothelatesttechnologytrainingtheworkforcetodevelopandutilizeitsfullpotentialtomeetthecompany'sobjectivesAnswer:ADiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptTwoofthemajoremphasesinengineeringaretheareasof.manufacturingexcellenceandlong-termplanningproductdesignandprocessdesignemployeeempowermentandworkforcetrainingsupplierdevelopmentandconsumergrowthmarketingandsalesAnswer:BDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptAlltheactivitiesassociatedwithdevelopingaproductfromconceptdevelopmenttofinaldesignandimplementationareknowncessdesignengineeringlifetestingsimultaneousengineeringproductdesignengineeringconcurrentdesignengineeringAnswer:DDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept40)engineeringhasresultedinthesimultaneousperformanceofproductandprocessdesignactivities.StepwiseProgressiveIncrementalConcurrentDiscreteAnswer:DDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptThefacetofreliabilityengineeringthatdetermineswhetheraproductwillfailundercontrolledconditionsduringaspecifiedlifeisreferredtoas.lifetestingreengineeringconcurrentprototypingvaluestreammappingstatisticalprocesscontrolAnswer:ADiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptIfacomponenthasarelativelyhighprobabilityforfailurethatwillaffecttheoverallfunctionofaproduct,thenisappliedsothatabackupsystemcantakeoverforthefailedprimarysystem.A)redundancylifetestingconcurrentengineeringstatisticalprocesscontrolvaluestreammappingAnswer:ADiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ApplicationStatisticalprocesscontrolisassociatedwithwhichofthefollowingperspectivesofquality?A)operationsmarketinghumanresourcesengineeringstrategicmanagementAnswer:DDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept44)isanengineering-relatedcontributiontoqualitymanagementthatisconcernedwithmonitoringprocesscapabilityandprocessstability.ReengineeringStatisticalprocesscontrolRedundancytestingConcurrentengineeringLifetestingAnswer:BDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptDuringstatisticalprocesscontrol,ifaprocessisitwillconsistentlyproduceproductsthatmeetspecification.redundantunstableC)capablestableconcurrentAnswer:CDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptDuringstatisticalprocesscontrol,ifaprocessisitwillonlyexhibitrandomorcommoncausevariationinsteadofnonrandomspecialcausevariation.redundantunstableC)capablestableconcurrentAnswer:DDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptTheperspectiveonqualityistechnicallyoriented,focusingonstatisticsandtechnicalspecificationthatareneededtoproducehigh-qualityproducts.marketingoperationsengineeringstrategicmanagementfinancialAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ApplicationTheoperationsmanagementviewofqualityisrootedintheapproach.strategicmanagementmarketingfinanceengineeringhumanresourceAnswer:DDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept49)wasthefirstfunctionalfieldofmanagementtoadoptqualityasitsown.EngineeringMarketingHumanresourcesFinanceOperationsAnswer:EDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept50)Thesystemsviewisassociatedwithwhichofthefollowingperspectivesofquality?operationsengineeringmarketingstrategicmanagementfinancialAnswer:ADiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept51)referstotheplanningprocessesusedbyanorganizationtoachieveasetoflong-termgoals.SPCConcurrentengineeringProductdesignengineeringValuestreammappingStrategyAnswer:EDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptTheultimategoalofstrategicqualityplanningistohelpanorganizationachievemaximumprofitabilitysustainablecompetitiveadvantageanincreaseinmarketsharecostminimizationgrowthinrevenuesAnswer:BDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ApplicationThemarketingfunctiontrendthatconcentratesonsatisfyinganddeliveringvaluetothecustomerisknownmoncausevariationcustomerrelationshipmanagementcustomer-centricapproachspecialcausevariationchangemanagementAnswer:BDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptThemarketerfocusesonthedimensionofproductsandservices.perceivedqualitydurabilityconformancereliabilityperformanceAnswer:ADiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptTheprimarymarketingtoolsforinfluencingcustomerperceptionsofqualityarefeaturesandaestheticspriceandadvertisingvalueandconformancedurabilityandreliabilitymanufacturingintegrityandserviceabilityAnswer:BDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptThemarketingsysteminvolvestheinteractionsbetween.theproducingorganization,industrytradegroups,andthefinalconsumertherawmaterialsupplier,theproducingorganization,andtheintermediarytheproducingorganization,theintermediary,andthefinalconsumertherawmaterialsupplier,theproducingorganization,andthefinalconsumertheproducingorganization,theintermediary,andtheregulatoryagencyAnswer:CDiff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptTheroleofmarketingindesignhasbeentobringthevoiceoftheintothedesignprocess.suppliercustomerintermediaryretailerproducerAnswer:BDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptThefirsttheoreticalattempttolinkqualityimprovementtofinancialresultswastheJurancost-benefitanalysisGarvinqualitymatrixDemingvaluechain360-degreeevaluationlawofdiminishingmarginalreturnsAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptAACSB:ApplicationofKnowledgeType:Application4)referstotheefficiencywithwhichaproductachievesitsintendedpurpose.PerformanceFeaturesReliabilityConformanceServiceabilityAnswer:ADiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.2:Beabletodiscussthequalitydimensions.AACSB:ApplicationofKnowledgeType:Concept5)WhichofGarvin'sdimensionsofqualityincludethenbellsandwhistles1*containedinproducts?performanceconformancefeaturesaestheticsperceivedqualityAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.2:Beabletodiscussthequalitydimensions.AACSB:ApplicationofKnowledgeType:Concept6)referstothepropensityforaproducttoperformconsistentlyoveritsusefuldesignlife.ConformanceDurabilityPerceivedqualityReliabilityServiceabilityAnswer:DDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.2:Beabletodiscussthequalitydimensions.AACSB:ApplicationofKnowledgeType:ConceptInhisvaluechain,Deminglinkedqualityimprovementsto.improvedproductfeaturesandimproveddurabilityimprovedorganizationalperformanceandreductionincostsincreaseinefficiencyandimprovedproductfeaturesimprovementsinreliabilityandreductionincostsreductionindefectsandimprovedorganizationalperformanceAnswer:EDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept60)referredtothecommunicationproblemwhenhestatedthatnthelanguageofmanagementismoney/1DemingShewhartJuranGarvinCrosbyAnswer:CDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptAccordingtothe,thereisapointatwhichinvestmentinqualityimprovementwillbecomeuneconomical.DemingvaluechaincontingencytheoryJurancost-benefitanalysisGarvinqualitymatrixlawofdiminishingmarginalreturnsAnswer:EDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptWhichofthefollowingbestdefinesemployeeempowerment?Itinvolvesmovingdecisionmakingtothehighestlevelintheorganization.Itinvolvesmovingdecisionmakingtomid-managementlevelsintheorganization.Itinvolvesmovingdecisionmakingupwardsinthechainofcommand.Itinvolvesmovingdecisionmakingtothelowestlevelintheorganization.Itinvolvesmovingdecisionmakingoutsidethebordersoftheorganization.Answer:DDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptElectronicdatainterchangeisusedtolinkcustomerpurchasingsystemstosupplierenterpriseresourceplanningsystems.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptValuestreammappingandSixSigmaareupstreamactivitiesinsupplychainmanagement.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptDownstreamactivitiesincludeallofthoseactivitiesinvolvinginteractionwithsuppliers.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptConcurrentengineeringhasresultedinthesimultaneousperformanceofproductdesignandqualitytesting.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptLifetestingisafacetofreliabilityengineeringthatdetermineswhetheraproductwillfailundercontrolledconditionsduringaspecifiedlife.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptIfacomponenthasarelativelyhighprobabilityforfailurethatwillaffecttheoverallfunctionofaproduct,thenredundancyisapplied.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptIfaprocessiscapable,itwillconsistentlyproduceproductsthatmeetspecification.Answer:TRUEDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptIfaprocessisstable,itwillexhibitnonrandomspecialcausevariationinsteadofrandomorcommoncausevariation.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptDiscusstheoriginsanddevelopmentofthesupplychainperspective.Answer:Supplychainmanagementgrewoutoftheconceptofthevaluechain.Thevaluechainincludesinboundlogistics,coreprocesses,andoutboundlogistics.Supplychainmanagementhasmovedtotheforefrontinrecentyearsduetotheopportunitiesforcostsavingsalongwithqualityandserviceimprovements.Diff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptDescribetherelevanceofthensystemsview1'toourunderstandingofqualitymanagement.Answer:Operationsmanagementutilizesthesystemsviewthatunderliesmodernqualitymanagementthinking.Thesystemsviewinvolvestheunderstandingthatproductqualityistheresultoftheinteractionsofseveralvariables,suchasmachines,labor,procedures,planning,andmanagement.Asaresult,managersneedtounderstandthatitisthe"system"andtheinteractionsbetweenthevariouscomponentsofthesystemthatisresponsibleforquality,ratherthanasinglefunctionalarea,suchasmanufacturing,personnel,ormarketing.Diff:3LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:ConceptDiscussthevalue-addedperspectiveonquality.Answer:Acustomer-basedperspectiveonqualitythatisusedbyservices,manufacturing,andpublicsectororganizationsinvolvestheconceptofvalue.Avalue-addedperspectiveonqualityinvolvesasubjectiveassessmentoftheefficacyofeverystepoftheprocessforthecustomer.Avalue-addedactivitycanbepinpointedbyasking,"Wouldthisactivitymattertothecustomer?nInotherwords,inmostcases,avalue-addedactivitywillhaveeconomicvaluetothecustomer.Diff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.3:Communicatethesevendifferentfunctionalperspectivesonquality.AACSB:ApplicationofKnowledgeType:Concept74)involvescollectingdetailedinformationaboutaparticularjob.JobforecastJobspecificationJobselectionJobsharingJobanalysisAnswer:EDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.4:Understandwhyitisimportanttoknowthatthedifferentperspectivesexist.AACSB:ApplicationofKnowledgeType:Concept75)isaperformanceevaluationprocessinwhichanemployee'speers,supervisors,andsubordinatesareinvolvedinevaluatingtheworker'sperformance.CircularevaluationUpward-downwardevaluation360-degreeevaluationBroadspectrumevaluationInward-outwardevaluationAnswer:CDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.4:Understandwhyitisimportanttoknowthatthedifferentperspectivesexist.AACSB:ApplicationofKnowledgeType:ConceptTheoperationsmanagementviewofqualityisrootedinthemarketingapproach.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.4:Understandwhyitisimportanttoknowthatthedifferentperspectivesexist.AACSB:ApplicationofKnowledgeType:ConceptOperationswasthefirstfunctionalfieldofmanagementtoadoptqualityasitsown.Answer:TRUEDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.4:Understandwhyitisimportanttoknowthatthedifferentperspectivesexist.AACSB:ApplicationofKnowledgeType:ConceptThecorevaluesofanorganizationrefertoguidingoperatingprinciplesthatsimplifydecisionmakinginthatorganization.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.4:Understandwhyitisimportanttoknowthatthedifferentperspectivesexist.AACSB:ApplicationofKnowledgeType:ConceptAlignmentreferstoconsistencybetweendifferentoperationalsubplansandtheoverallstrategicplan.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.4:Understandwhyitisimportanttoknowthatthedifferentperspectivesexist.AACSB:ApplicationofKnowledgeType:ConceptTheultimategoalofstrategicqualityplanningistoaidanorganizationtoachievesustainablecompetitiveadvantage.Answer:TRUEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.4:Understandwhyitisimportanttoknowthatthedifferentperspectivesexist.AACSB:ApplicationofKnowledgeType:ConceptTheprimarymarketingtoolsforinfluencingcustomerperceptionsofqualityareconformanceandreliability.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.4:Understandwhyitisimportanttoknowthatthedifferentperspectivesexist.AACSB:ApplicationofKnowledgeType:ConceptThepursuitofqualitydoesnotsafeguardacompanyagainstbadmanagement.Answer:TRUEDiff:1LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.4:Understandwhyitisimportanttoknowthatthedifferentperspectivesexist.AACSB:ApplicationofKnowledgeType:ApplicationAccordingtothecontingencytheory,thereisapointatwhichinvestmentinqualityimprovementwillbecomeuneconomical.Answer:FALSEDiff:2LearningOutcome:DiscussthetotalcostofqualityandcomparethecommonmethodsofmanagingqualityLO:1.4:Understandwhyitisimportanttoknowthatthedifferentperspectivesexist.AACSB:Application