資源控制中心主管崗位職務(wù)說明

3/4資源操縱中心主管職位描述文件職位識不信息職位名稱LeadResourceController所屬部門Contact職位編號CCSZ0013所在都市工作地點(diǎn)Contact出差要求□無□間或□經(jīng)常□常駐版本號V1.0生效日期工作網(wǎng)絡(luò)關(guān)系直接上級職位Manager,ResourceManagement匯報職位直接下級職位ResourceController人員治理權(quán)限薪酬□無□建議權(quán)□決定權(quán)直接下級人數(shù)3績效□無□建議權(quán)□決定權(quán)直接管轄團(tuán)隊(duì)5-7配備□無□建議權(quán)□決定權(quán)業(yè)務(wù)指導(dǎo)職位Sr.VP,Contact對職位產(chǎn)生阻礙的外部機(jī)構(gòu)受到職位阻礙的外部機(jī)構(gòu)任職資格教育程度Graduate專業(yè)方向Managementinadministration&logistics工作經(jīng)驗(yàn)3yearsoraboveinCustomerCareorCallCentreOperationexperienceinwhich1yearsshouldbeinsupervisoryposition行業(yè)經(jīng)驗(yàn)培訓(xùn)經(jīng)歷治理技能ControlPlanningDelegationCoordination專業(yè)技能Humanresourcemanagement&operationinCustomerCareorCallCentreOperation通用技能CommunicationLeadershipandpeoplemanagement職位目的與職責(zé)職位目的（存在的理由，限制和目標(biāo)）TosuperviseateamofResourceControllertosupportefficientoperationsofthecontactcenteraswellasvariousbusinesslinesofthecompanyasawhole.職責(zé)范圍(名稱、定義、該職責(zé)所要達(dá)到的結(jié)果/目標(biāo))責(zé)任級不（全部/部分/協(xié)助）衡量標(biāo)準(zhǔn)(數(shù)量、質(zhì)量)OperationallevelToformulatepoliciesandproceduresregardingontheResourceManagementfunctionsTorecommendtacticsastoensuretheeffectivemanagementandavailabilityofrequiredhumanresourcesofthecontactcentreoperationTomonitortheexternalthreatsandtakeproactivelyactiontoinforminternaldepts.AstominimizeoperatinglossTomanagetheworkforcemanagementsystemanddesignsystemrequirementsToassistManager,ResourceManagementtoidentifyandplanformanpowerreplenishmentToheaduptheResourceManagementandSecurityCentreandensurethesafetyandproperfunctioningoftheorganizationsToformulate,planandimplementanyriskmanagementmeasuresandspikemanagementplanAllKPIsforhumanresourcemanagementofcallcente