質(zhì)量功能展開(kāi)-課件

4質(zhì)量功能展開(kāi)6s46s質(zhì)量功能展開(kāi)將客戶(hù)的要求及愿望(即客戶(hù)的心聲)轉(zhuǎn)變?yōu)楫a(chǎn)品/服務(wù)的要求.識(shí)別并控制主要的制造過(guò)程參數(shù).產(chǎn)品特性、過(guò)程參數(shù)及控制變量的文檔關(guān)系。質(zhì)量功能展開(kāi)將客戶(hù)的要求及愿望(即客戶(hù)的心聲)轉(zhuǎn)變?yōu)楫a(chǎn)品/服為什么需要使用QFD?更短的開(kāi)發(fā)時(shí)間更少的工程更改提高客戶(hù)的滿(mǎn)意度更好的過(guò)程理解，取得更佳的執(zhí)行成效降低制造成本將最好的產(chǎn)品及服務(wù)提供與客戶(hù)改善組織內(nèi)溝通及分配任務(wù)執(zhí)行為什么需要使用QFD?更短的開(kāi)發(fā)時(shí)間客戶(hù)要求及重要度保證措施關(guān)系矩陣市場(chǎng)競(jìng)爭(zhēng)性評(píng)估措施重要度相互矩陣客戶(hù)要求及重要度保證措施關(guān)系矩陣市場(chǎng)競(jìng)爭(zhēng)性措施重要度相互矩陣質(zhì)量功能展開(kāi)的四大主要階段質(zhì)量屋階段1:產(chǎn)品規(guī)劃質(zhì)量屋階段2:零件配置質(zhì)量屋階段3:過(guò)程計(jì)劃質(zhì)量屋階段4:工藝/質(zhì)量控制矩陣質(zhì)量功能展開(kāi)的四大主要階段產(chǎn)品及過(guò)程的規(guī)劃階段執(zhí)行成效測(cè)量CustWants質(zhì)量屋1質(zhì)量屋2PerfMeas產(chǎn)品特性質(zhì)量屋4控制方法ProcChar質(zhì)量屋3ProdChar過(guò)程特性客戶(hù)的心聲產(chǎn)品及過(guò)程的規(guī)劃階段執(zhí)行成效測(cè)量CustWants質(zhì)量屋質(zhì)量功能展開(kāi)質(zhì)量屋1產(chǎn)品規(guī)劃執(zhí)行成效測(cè)量客戶(hù)需求關(guān)系矩陣質(zhì)量功能展開(kāi)質(zhì)量屋1產(chǎn)品規(guī)劃執(zhí)行成效測(cè)量客戶(hù)需求關(guān)系矩陣客戶(hù)需求–如掛墻墊如：沒(méi)有任何的污點(diǎn)/油漬；

適合一般市場(chǎng)要求；獨(dú)立式掛靠；穩(wěn)固于墻上；易于從墻上取下；容易打開(kāi)；有防護(hù)；客戶(hù)需求：由客戶(hù)確定的一系列產(chǎn)品及服務(wù)的特性.客戶(hù)需求–如掛墻墊如：沒(méi)有任何的污點(diǎn)/油漬；客戶(hù)需求：由房屋1–掛墻墊例子

PerformanceMeasures各項(xiàng)需求的重要度沒(méi)有任何的污點(diǎn)/油漬適合一般市場(chǎng)要求獨(dú)立式掛靠穩(wěn)固于墻上易于從墻上取下容易打開(kāi)有防護(hù)客戶(hù)需求房屋1–掛墻墊例子

PerformanceMeasu對(duì)各需求項(xiàng)進(jìn)行重要度評(píng)分據(jù)客戶(hù)對(duì)各項(xiàng)要求的重要性，進(jìn)行100分值范圍內(nèi)評(píng)分對(duì)各需求項(xiàng)進(jìn)行重要度評(píng)分據(jù)客戶(hù)對(duì)各項(xiàng)要求的重要性，進(jìn)行10質(zhì)量屋1–掛墻墊

執(zhí)行成效測(cè)量需求項(xiàng)的重要度評(píng)分沒(méi)有任何的污點(diǎn)/油漬15適合一般市場(chǎng)要求25獨(dú)立式掛靠10穩(wěn)固于墻上20易于從墻上取下15容易打開(kāi)5有防護(hù)10客戶(hù)需求質(zhì)量屋1–掛墻墊

執(zhí)行成效測(cè)量需求項(xiàng)的重要度評(píng)分沒(méi)有執(zhí)行成效測(cè)量這是一種對(duì)客戶(hù)要求的產(chǎn)品執(zhí)行情況的技術(shù)評(píng)估，進(jìn)行測(cè)量及控制，并不是實(shí)際的測(cè)試。執(zhí)行成效測(cè)量這是一種對(duì)客戶(hù)要求的產(chǎn)品執(zhí)行情況的技術(shù)評(píng)估，進(jìn)行掛墻墊的執(zhí)行成效測(cè)量沒(méi)有任何的污點(diǎn)/油漬

適合一般市場(chǎng)要求獨(dú)立式掛靠；穩(wěn)固于墻上；

以12類(lèi)筆書(shū)寫(xiě)，后檢查污漬情況以12類(lèi)筆書(shū)寫(xiě)，后檢查污漬情況檢測(cè)靠背板的硬度檢測(cè)穩(wěn)掛于墻上的時(shí)間及其粘住墻上的程度客戶(hù)要求執(zhí)行成效測(cè)量掛墻墊的執(zhí)行成效測(cè)量沒(méi)有任何的污點(diǎn)/油漬以12類(lèi)筆書(shū)寫(xiě)，后檢質(zhì)量屋1–掛墻墊執(zhí)行成效測(cè)量Importance以12類(lèi)筆書(shū)寫(xiě)，后檢查污漬情況檢測(cè)靠背板的硬度包裝測(cè)試易掉落程度檢測(cè)穩(wěn)掛于墻上的時(shí)間粘住墻上的程度沒(méi)有任何的污點(diǎn)/油漬15適合一般市場(chǎng)要求25獨(dú)立式掛靠10穩(wěn)固于墻上20易于從墻上取下15容易打開(kāi)5有防護(hù)10客戶(hù)要求質(zhì)量屋1–掛墻墊執(zhí)行成效測(cè)量Importance以12將客戶(hù)要求與執(zhí)行成效的測(cè)量結(jié)果聯(lián)系起來(lái)執(zhí)行成效的測(cè)量對(duì)客戶(hù)于各個(gè)要求項(xiàng)的滿(mǎn)意度的測(cè)算度如何？用如下的等級(jí)描述填寫(xiě)矩陣。:1–星期,3–中等的,9–強(qiáng)度大,空白–即指沒(méi)有任何關(guān)將客戶(hù)要求與執(zhí)行成效的測(cè)量結(jié)果聯(lián)系起來(lái)執(zhí)行成效的測(cè)量對(duì)客戶(hù)于質(zhì)量屋1–掛墻墊執(zhí)行成效測(cè)量Importance以12類(lèi)筆書(shū)寫(xiě)，后檢查污漬情況檢測(cè)靠背板的硬度包裝測(cè)試易掉落程度檢測(cè)穩(wěn)掛于墻上的時(shí)間粘住墻上的程度沒(méi)有任何的污點(diǎn)/油漬153適合一般市場(chǎng)要求259獨(dú)立式掛靠109穩(wěn)固于墻上20393易于從墻上取下159容易打開(kāi)59有防護(hù)101客戶(hù)要求質(zhì)量屋1–掛墻墊執(zhí)行成效測(cè)量Importance以12WeightedImportanceWeightedimportanceisacalculationusedtoprioritizetheinformationinaQFDmatrix=thesumoftheproductsoftheimportanceandrelationshiplevelsforeachcolumnintheQFDmatrix.InHouse1,theweightedimportancedetermineswhichPerformanceMeasuresarethegreatestpredictorsofcustomersatisfaction.WeightedImportanceWeightediWeightedImportanceforHouse1DemandedQualities(15x3)+(25x9)=270WeightedImportanceforHouseTheRoofoftheHouseComparestheeffectthatachangeinonePerformanceMeasurewouldhaveontheotherPerformanceMeasures.Doesnotinteractwithotherportionsofthehouse.Usesascaleof:strongpositive,positive,none,negative,andstrongnegative.TheRoofoftheHouseComparesRoofoftheHouse(House1)++strongpositive+positive-negative--strongnegative---Improvingpeelenergymayhaveastrongnegativeimpactonthetimethesheetsstickonawall.DesirabletodecreaseDesirabletoincreaseNopreferenceDirectionforimprovementRoofoftheHouse(House1)++ChartA-1TheQualityTableCustomerDemands(What)QualityCharacteristics(How)ANPlanPBCDTotal

Total%

CompanynowCompetitorxCompetitory

PlanRateofimportanceCompanynowCompetitorxCompetitoryPlanRatioofimprovementSalespointAbsoluteweightDemandedWeightCorrelations:

9=strongcorrelation

3=somecorrelation

1=possiblecorrelationSalespoints=1.5,1.2,or1D=AxBxCB=PN4242692074439613219171EasytoholdDoesnotSmearPointlastsDoesnotroll10546533921911229413019995”3pgs3g70%5’5pgs2g80%4”2.5p4g60%5.5”6pgs2g80%34334113144545511.24.823545344333341.33141921.2100LengthTimebetweensharpeningLeaddustgeneratedHexagonalityChartA-1TheQualityTableCusQFDHouse2ProductQualificationProductCharacteristicsPerformanceMeasuresRelationshipMatrixQFDHouse2ProductQualificatiProductCharacteristicsAttributesthatareobservableand/ormeasurableonthefinalproduct.Examples:thickness,color,weight,size,rawmaterialattributesProductCharacteristicsAttribuProductCharacteristicsWhataretheProductCharacteristicsoftheEaselPad?HowmuchwillchangesinthosecharacteristicsaffectthePerformanceMeasures?Useascaleof1forweak,3formediumand9forstrongtoratetheeffects.ProductCharacteristicsWhatarHouse2-ProductQualificationMatrixPerformanceMeasuresProductCharacteristicsStrong9Medium3Weak1None0PerformanceMeasuresHouse2-ProductQualificatioQFDHouse3ProcessPlanningProcessCharacteristicsProductCharacteristicsRelationshipMatrixQFDHouse3ProcessPlanningProProcessCharacteristicsStagesintheprocessthataffectthequality,composition,andcharacteristicsoftheproduct.Observablewhiletheprocessisrunning.

Examples:Adhesivecoatingmethod,coatingthickness,ovenorwebtemperature,viscosity,melttemperatureProcessCharacteristicsStagesUnwindPrintedPaperReleaseCoatingDryingOvenPrimerCoatingDryingOvenAdhesiveCoatingDryingOvenJumboWind-up

ReleaseCoatPrimerAdhesiveCoatedJumboSheeting

Cutting

PaddingBackcardApplication

PackagingBacksheetPaddingCompoundBackcardEaselPadProcessFlowUnwindPrintedPaperReleaseDryiProcessCharacteristicsWhatarethestagesinthemanufacturingprocessforEaselPads?Whichproductcharacteristicsareimpactedbyeachstage?Usealevelof1,3,9toratetheimpactProcessCharacteristicsWhatarHouse3-ProcessPlanningMatrixProductCharacteristicsProcessCharacteristicsStrong9Medium3Weak1None0ProductCharacteristicsHouse3-ProcessPlanningMatQFDHouse4ProcessControlPlanningControlMethodsProcessCharacteristicsRelationshipMatrixQFDHouse4ProcessControlPlaControlMethodsThevariablesinaprocessstepthatcanbeadjusted.Example:linespeed,pumpspeed,oventemperature,nippressure.ControlMethodsThevariablesiControlMethodsInwhichkeystageoftheprocesswouldimprovementeffortshavethegreatestimpactonproductquality?

Whatadjustmentsareyouabletomakeinthisstage?

WhatistheimpactofeachadjustmentontheProductCharacteristics?ControlMethodsInwhichkeystProcessCharacteristicsControlMethodsStrong9Medium3Weak1None0House4-ProcessControlPlanningProcessCharacteristicsProcessCharacteristicsControlTracingtheProcessbacktotheCustomerTracingtheProcessbacktothTipsforQFDWatchandvisitthecustomeroftheprocess-therearebenefitstoobservingtheirproductneedsintheirsettingSometimesthecustomersdonotknowwhattheyneed-Findout!ThetimeusedtoimplementQFDisminorcomparedtothetimespentifitisnotusedQFDisflexible-TailorittoyourspecificneedsTipsforQFDWatchandvisittQFDPitfallsToomuch“Chartfocus”LackoftoolsandtrainingforQFDeffortToomuchinternalfocusIndividualsare“StuckonTradition”Mentalityof“HurryupandgetitDONE”Lackofcommitment/timetoprocessesClassifyeverythingasimportantQFDPitfallsToomuch“Chartfo4質(zhì)量功能展開(kāi)6s46s質(zhì)量功能展開(kāi)將客戶(hù)的要求及愿望(即客戶(hù)的心聲)轉(zhuǎn)變?yōu)楫a(chǎn)品/服務(wù)的要求.識(shí)別并控制主要的制造過(guò)程參數(shù).產(chǎn)品特性、過(guò)程參數(shù)及控制變量的文檔關(guān)系。質(zhì)量功能展開(kāi)將客戶(hù)的要求及愿望(即客戶(hù)的心聲)轉(zhuǎn)變?yōu)楫a(chǎn)品/服為什么需要使用QFD?更短的開(kāi)發(fā)時(shí)間更少的工程更改提高客戶(hù)的滿(mǎn)意度更好的過(guò)程理解，取得更佳的執(zhí)行成效降低制造成本將最好的產(chǎn)品及服務(wù)提供與客戶(hù)改善組織內(nèi)溝通及分配任務(wù)執(zhí)行為什么需要使用QFD?更短的開(kāi)發(fā)時(shí)間客戶(hù)要求及重要度保證措施關(guān)系矩陣市場(chǎng)競(jìng)爭(zhēng)性評(píng)估措施重要度相互矩陣客戶(hù)要求及重要度保證措施關(guān)系矩陣市場(chǎng)競(jìng)爭(zhēng)性措施重要度相互矩陣質(zhì)量功能展開(kāi)的四大主要階段質(zhì)量屋階段1:產(chǎn)品規(guī)劃質(zhì)量屋階段2:零件配置質(zhì)量屋階段3:過(guò)程計(jì)劃質(zhì)量屋階段4:工藝/質(zhì)量控制矩陣質(zhì)量功能展開(kāi)的四大主要階段產(chǎn)品及過(guò)程的規(guī)劃階段執(zhí)行成效測(cè)量CustWants質(zhì)量屋1質(zhì)量屋2PerfMeas產(chǎn)品特性質(zhì)量屋4控制方法ProcChar質(zhì)量屋3ProdChar過(guò)程特性客戶(hù)的心聲產(chǎn)品及過(guò)程的規(guī)劃階段執(zhí)行成效測(cè)量CustWants質(zhì)量屋質(zhì)量功能展開(kāi)質(zhì)量屋1產(chǎn)品規(guī)劃執(zhí)行成效測(cè)量客戶(hù)需求關(guān)系矩陣質(zhì)量功能展開(kāi)質(zhì)量屋1產(chǎn)品規(guī)劃執(zhí)行成效測(cè)量客戶(hù)需求關(guān)系矩陣客戶(hù)需求–如掛墻墊如：沒(méi)有任何的污點(diǎn)/油漬；

適合一般市場(chǎng)要求；獨(dú)立式掛靠；穩(wěn)固于墻上；易于從墻上取下；容易打開(kāi)；有防護(hù)；客戶(hù)需求：由客戶(hù)確定的一系列產(chǎn)品及服務(wù)的特性.客戶(hù)需求–如掛墻墊如：沒(méi)有任何的污點(diǎn)/油漬；客戶(hù)需求：由房屋1–掛墻墊例子

PerformanceMeasures各項(xiàng)需求的重要度沒(méi)有任何的污點(diǎn)/油漬適合一般市場(chǎng)要求獨(dú)立式掛靠穩(wěn)固于墻上易于從墻上取下容易打開(kāi)有防護(hù)客戶(hù)需求房屋1–掛墻墊例子

PerformanceMeasu對(duì)各需求項(xiàng)進(jìn)行重要度評(píng)分據(jù)客戶(hù)對(duì)各項(xiàng)要求的重要性，進(jìn)行100分值范圍內(nèi)評(píng)分對(duì)各需求項(xiàng)進(jìn)行重要度評(píng)分據(jù)客戶(hù)對(duì)各項(xiàng)要求的重要性，進(jìn)行10質(zhì)量屋1–掛墻墊

執(zhí)行成效測(cè)量需求項(xiàng)的重要度評(píng)分沒(méi)有任何的污點(diǎn)/油漬15適合一般市場(chǎng)要求25獨(dú)立式掛靠10穩(wěn)固于墻上20易于從墻上取下15容易打開(kāi)5有防護(hù)10客戶(hù)需求質(zhì)量屋1–掛墻墊

執(zhí)行成效測(cè)量需求項(xiàng)的重要度評(píng)分沒(méi)有執(zhí)行成效測(cè)量這是一種對(duì)客戶(hù)要求的產(chǎn)品執(zhí)行情況的技術(shù)評(píng)估，進(jìn)行測(cè)量及控制，并不是實(shí)際的測(cè)試。執(zhí)行成效測(cè)量這是一種對(duì)客戶(hù)要求的產(chǎn)品執(zhí)行情況的技術(shù)評(píng)估，進(jìn)行掛墻墊的執(zhí)行成效測(cè)量沒(méi)有任何的污點(diǎn)/油漬

適合一般市場(chǎng)要求獨(dú)立式掛靠；穩(wěn)固于墻上；

以12類(lèi)筆書(shū)寫(xiě)，后檢查污漬情況以12類(lèi)筆書(shū)寫(xiě)，后檢查污漬情況檢測(cè)靠背板的硬度檢測(cè)穩(wěn)掛于墻上的時(shí)間及其粘住墻上的程度客戶(hù)要求執(zhí)行成效測(cè)量掛墻墊的執(zhí)行成效測(cè)量沒(méi)有任何的污點(diǎn)/油漬以12類(lèi)筆書(shū)寫(xiě)，后檢質(zhì)量屋1–掛墻墊執(zhí)行成效測(cè)量Importance以12類(lèi)筆書(shū)寫(xiě)，后檢查污漬情況檢測(cè)靠背板的硬度包裝測(cè)試易掉落程度檢測(cè)穩(wěn)掛于墻上的時(shí)間粘住墻上的程度沒(méi)有任何的污點(diǎn)/油漬15適合一般市場(chǎng)要求25獨(dú)立式掛靠10穩(wěn)固于墻上20易于從墻上取下15容易打開(kāi)5有防護(hù)10客戶(hù)要求質(zhì)量屋1–掛墻墊執(zhí)行成效測(cè)量Importance以12將客戶(hù)要求與執(zhí)行成效的測(cè)量結(jié)果聯(lián)系起來(lái)執(zhí)行成效的測(cè)量對(duì)客戶(hù)于各個(gè)要求項(xiàng)的滿(mǎn)意度的測(cè)算度如何？用如下的等級(jí)描述填寫(xiě)矩陣。:1–星期,3–中等的,9–強(qiáng)度大,空白–即指沒(méi)有任何關(guān)將客戶(hù)要求與執(zhí)行成效的測(cè)量結(jié)果聯(lián)系起來(lái)執(zhí)行成效的測(cè)量對(duì)客戶(hù)于質(zhì)量屋1–掛墻墊執(zhí)行成效測(cè)量Importance以12類(lèi)筆書(shū)寫(xiě)，后檢查污漬情況檢測(cè)靠背板的硬度包裝測(cè)試易掉落程度檢測(cè)穩(wěn)掛于墻上的時(shí)間粘住墻上的程度沒(méi)有任何的污點(diǎn)/油漬153適合一般市場(chǎng)要求259獨(dú)立式掛靠109穩(wěn)固于墻上20393易于從墻上取下159容易打開(kāi)59有防護(hù)101客戶(hù)要求質(zhì)量屋1–掛墻墊執(zhí)行成效測(cè)量Importance以12WeightedImportanceWeightedimportanceisacalculationusedtoprioritizetheinformationinaQFDmatrix=thesumoftheproductsoftheimportanceandrelationshiplevelsforeachcolumnintheQFDmatrix.InHouse1,theweightedimportancedetermineswhichPerformanceMeasuresarethegreatestpredictorsofcustomersatisfaction.WeightedImportanceWeightediWeightedImportanceforHouse1DemandedQualities(15x3)+(25x9)=270WeightedImportanceforHouseTheRoofoftheHouseComparestheeffectthatachangeinonePerformanceMeasurewouldhaveontheotherPerformanceMeasures.Doesnotinteractwithotherportionsofthehouse.Usesascaleof:strongpositive,positive,none,negative,andstrongnegative.TheRoofoftheHouseComparesRoofoftheHouse(House1)++strongpositive+positive-negative--strongnegative---Improvingpeelenergymayhaveastrongnegativeimpactonthetimethesheetsstickonawall.DesirabletodecreaseDesirabletoincreaseNopreferenceDirectionforimprovementRoofoftheHouse(House1)++ChartA-1TheQualityTableCustomerDemands(What)QualityCharacteristics(How)ANPlanPBCDTotal

Total%

CompanynowCompetitorxCompetitory

PlanRateofimportanceCompanynowCompetitorxCompetitoryPlanRatioofimprovementSalespointAbsoluteweightDemandedWeightCorrelations:

9=strongcorrelation

3=somecorrelation

1=possiblecorrelationSalespoints=1.5,1.2,or1D=AxBxCB=PN4242692074439613219171EasytoholdDoesnotSmearPointlastsDoesnotroll10546533921911229413019995”3pgs3g70%5’5pgs2g80%4”2.5p4g60%5.5”6pgs2g80%34334113144545511.24.823545344333341.33141921.2100LengthTimebetweensharpeningLeaddustgeneratedHexagonalityChartA-1TheQualityTableCusQFDHouse2ProductQualificationProductCharacteristicsPerformanceMeasuresRelationshipMatrixQFDHouse2ProductQualificatiProductCharacteristicsAttributesthatareobservableand/ormeasurableonthefinalproduct.Examples:thickness,color,weight,size,rawmaterialattributesProductCharacteristicsAttribuProductCharacteristicsWhataretheProductCharacteristicsoftheEaselPad?HowmuchwillchangesinthosecharacteristicsaffectthePerformanceMeasures?Useascaleof1forweak,3formediumand9forstrongtoratetheeffects.ProductCharacteristicsWhatarHouse2-ProductQualificationMatrixPerformanceMeasuresProductCharacteristicsStrong9Medium3Weak1None0PerformanceMeasuresHouse2-ProductQualificatioQFDHouse3ProcessPlanningProcessCharacteristicsProductCharacteristicsRelationshipMatrixQFDHouse3ProcessPlanningProProcessCharacteristicsStagesintheprocessthataffectthequality,composition,andcharacteristicsoftheproduct.Observablewhiletheprocessisrunning.

Examples:Adhesivecoatingmethod,coatingthickness,ovenorwebtemperature,viscosity,melttemperatureProcessCharacteristicsStagesUnwindPrintedPaperReleaseCoatingDryingOvenPrimerCoatingDryingOvenAdhesiveCoatingDryingOvenJumboWind-up

ReleaseCoatPrimerAdhesiveCoatedJumboSheeting

Cutting

PaddingBackcardApplication

PackagingBacksheetPaddingCompoundBackcardEaselPadProcessFlowUnwindPrintedPaperReleaseDryiProcessCharacteristicsWhatarethestagesinthemanufacturingprocessforEaselPads?Whichproductcharacteristicsareimpactedbyeachstage?Usealevelof1,3,9toratetheimpactProcessCharacteristicsWhatarHouse3-ProcessPlanningMatrixProductCharacteristicsProcessCharacteristicsStrong9Medium3Weak1None