洲際客房經(jīng)理助理工作描述(中英文)

CopyrightInterContinentalHotelsGroupCopyrightInterContinentalHotelsGroupLastUpdated:August8,2020Pageof5HSKP01-01JOBTITLE:職位：JOBTITLE:職位：AREA/DEPARTMENT:部門：JOBBAND:級別：HOTELLEVEL:酒店級別：REPORTSTO:上級：POSITIONSSUPERVISED職位監(jiān)管JOBSCOPE:職責范圍:洲際客房經(jīng)理助理工作描述AssistantHousekeeper客房部經(jīng)理助理RoomsDivision/Housekeeping房務(wù)部/客房部55V5ExecutiveHousekeeper行政管家HousekeepingSupervisor/FloorSupervisor/LaundrySupervisor/LinenRoomSupervisorPA主管/樓層主管/洗衣房主管/布草房主管UnderthegeneraldirectionoftheExecutiveHousekeeper,andwithinthelimitsofestablishedInterContinentalHotelsGrouppoliciesandprocedures,overseesanddirectsthedaytodayoperationofHousekeepingDepartmentandassistsintheforwardplanningofthedepartment.PromotesthedesiredworkculturearoundthefivecorevaluesofTrust,Integrity,Respect,OneTeamandServiceoftheInterContinentalHotelsGroupandthebrandethos.直屬客房行政管家，并在洲際酒店已建立的制度和程序的限定范圍內(nèi)，監(jiān)督和指導客房部的日常運作，并幫助推行部門計劃。圍繞五大核心理念：信任、誠實、尊重、團隊及服務(wù)提升洲際酒店集團的品牌價值及企業(yè)文化理念。TESTIMONIAL:IherebyconfirmhavingreadthedutiesandagreetoperformthesedutiesassetoutintheJobDescriptiontotherequiredstandards.證明：我確認已閱讀職責，并按照以上所描述工作要求的標準執(zhí)行我的職責。Signature簽名： Date日期： KeyResponsibilities 重要職責?Directstheworkassignmentofsupervisoryandnon-supervisorypersonnel指導管理層工作人員 和普通員工完成布置下來的工作任務(wù)。?MonitorsHousekeepingpersonneltoensureguestsreceivepromptandcourteousservice監(jiān)控以確保所有客人和住店客人能接收到及時、禮貌的服務(wù)。?MonitorHousekeepingpersonneltoensurerooms,andparticularlythoseofprioritymembers,knownrepeatguestsandothe rVIP'sreceivespecialattention監(jiān)控客房職員以確?？头康恼＿\作，特別是具有優(yōu)先權(quán)的客人，了解并相互告知使重要客人受到特殊的關(guān)注。?InformsotheroperatingdepartmentsofHousekeepingmatters,whichconcernnotablytheFrontOffice,toensureaccurateroomstatus,inadditiontocommunicatingwithEngineeringandtheLaundry通知其它部門客房部正在運作的相關(guān)事項，特別是前廳部，確保房態(tài)的準確性，另外也有要確保與工程部、洗衣房的溝通交流。?Schedulesroutineinspectionsbysupervisors,ofallhousekeepingareasincludingoccupiedandnon-occupiedrooms主管對日常事物的檢查，包括空房和住人房的所有客房區(qū)域。?InspectsguestroomsinallHousekeepingareasonaregularbasistoensurefurnishing,facilitiesandequipmentarecleanandingoodrepair,wellmaintainedandreplaced/refurbishedasrequired檢查客區(qū)和公區(qū)是否正常運作，以確保所有的家具、設(shè)備、裝置保持清潔及得到及時的維修。?Appraiseappearance,disciplineandefficiencyofallstaffunderdirectsupervisionandinitiateimmediateremedialactionifnecessary在上級的指導監(jiān)督下評估所有員工的儀容儀表、紀律及工作效率，并在必要的時候及時糾正錯誤。?Followsuponprogressofagendaitemscoveredinregularmeetings根據(jù)例會所涉及的方面跟進工作。?EnsuresHousekeepingpersonnelarefamiliarwithinhousefacilitiesforthepurposeofassistingguests確?？头繂T工熟悉房內(nèi)設(shè)施設(shè)備，以便更好地為客人提供服務(wù)。?MaintainsasteadyflowofcommunicationtotheExecutiveHousekeeperonallmattersaffectingtheHousekeepingDepartment就客房部的相關(guān)事項與行政管家保持穩(wěn)定地溝通與交流。?Supervisesoutsidecontractorstoensurecontractualcompliance監(jiān)督外部合約人以確保合同的一致性。?Ensuresthatconsumptionofguestsuppliesisundercontrol確?？陀闷返南M量在控制范圍內(nèi)。?AssistsinmonitoringandcontrollingHousekeepingproceduresincludinglostandfound,keycontrol,securityandemergencyprocedures,healthandsafetyforemployeesandguests幫助監(jiān)控和控制客房程序以便保障員工的健康和安全，比如失物招領(lǐng)服務(wù)、鑰匙的控制服務(wù)、安全緊急情況的處理程序。?WorkswiththeExecutiveHousekeeperonroutinecleaningprogramsincludingspringcleans,etc與行政管家一起按照日常清潔計劃工作，包括不定時地清掃。?ActsonbehalfoftheExecutiveHousekeeperinhis/herabsenceasassigned在行政管家不在時充當他的授權(quán)代表。HumanResourceResponsibilities?WorkswithSuperiorandHumanResourceManagertoensurethedepartmentalperformanceofstaffisproductive.Dutiesinclude:與主管和人力資源部經(jīng)理共同確保部門業(yè)績，職責如下oAssistsinplanningforfuturestaffingneeds定制未來所需的員工計劃。oAssistsinrecruitinginlinewithcompanyguidelines根據(jù)公司的方針輔助招聘人才。oPreparesdetailedinductionprogramsfornewstaff為新員工做詳細的工作計劃。oAssistsinmaintainingacomprehensive,currentandguestfocusedsetofdepartmentalstandardsandproceduresandoverseestheirimplementation保持全面的、當前的和客人特別關(guān)注的（設(shè)施設(shè)備）部門標準和程序，并且監(jiān)督他們的執(zhí)行情況。oEnsurestrainingneedsanalysisofHousekeepingstaffiscarriedoutandtrainingprogramsaredesignedandimplementedtomeetneeds確?？头繂T工培訓需求的分析被執(zhí)行，培訓計劃有計劃地實施并要滿足其需求。oProvidesinputforprobationandformalperformanceappraisaldiscussionsinlinewithcompanyguidelines根據(jù)公司的方針及時匯報檢查結(jié)果和成績評估。oCoaches,counselsanddisciplinesstaff,providingconstructivefeedbacktoenhanceperformance指導、訓練員工，與員工進行交流，接收員工的反饋信息有利于提高工作業(yè)績。oRegularlycommunicateswithstaffandmaintainsgoodrelations定期與員工進行交流并保持良好的人際關(guān)系。oAssistswiththeefficientrosteringofhousekeepingstaffinlinewithlaborcodes根據(jù)人員編制有效地編排客房部的人員排班表。FinancialResponsibilities財務(wù)職責?Workswithsuperiorinthepreparationandmanagementofthedepartment'sbudget.Dutiesinclude:與主管一起準備和管理部門的預算工作，職責包括：oAssistsinco-ordinatingthepreparationofthedepartmentalannualbudget輔助調(diào)整年度預算的準備工作。oAssistsinmonitoringandcontrollingdepartmentalcostonanongoingbasistoensureperformanceagainstbudget控制和分析部門的現(xiàn)行成本，以確保成本符合預算。oAssistsinthepreparationofthehotelstrategicplan,goalsprogram,andHousekeepingDepartmentalBudget輔助準備酒店的戰(zhàn)略計劃、目標規(guī)劃和客房部的預算。OccupationalHealthandSafetyResponsibilities職業(yè)保健和安全職責?DemonstrateAwarenessofOH&SpoliciesandproceduresandensureallproceduresareconductedsafelyandwithinOH&Sguidelinesandensureyourdirectreportsdothesame熟悉職業(yè)保健、安全職責相關(guān)政策和程序，以確保所有程序能得以安全地執(zhí)行，并在職業(yè)保健和安全職責方針的指導下確保行為落到實處。?Beawareofdutyofcareandadheretooccupational,healthandsafetylegislation,policiesandprocedures了解并堅持職業(yè)的、健康的、安全地立法、政策和程序?Befamiliarwithpropertysafety,firstaidandfireandemergencyproceduresandoperateequipmentsafelyandsensibly熟悉財產(chǎn)安全、急救、火災(zāi)和緊急程序，并安全及時地對機器設(shè)備進行控制。?Initiateactiontocorrectahazardoussituationandnotifysupervisorsofpotentialdangers及時對危險的情形采取補救措施，并對主管通報存在的潛在危險。?Logsecurityincidentsandaccidentsinaccordancewithhotelrequirements根據(jù)酒店的要求對事件、事故進行記錄。Key KeyTasks

Competencies重要能力重要任務(wù)DriveForResults為業(yè)績努力? Competeagainstastandardofexcellencebysettinghighperformancestandardsandpursuingaggressivegoals通過設(shè)置更高的業(yè)績標準和設(shè)立更富有挑戰(zhàn)性的目標來獲得更多的競爭力。? Striveforconstantimprovementsandtakesresponsibilityforachievingbusinessresultsandperseveredespiteobstacles為能獲得持續(xù)的提高、完成商業(yè)成效和掃除障礙而努力UnderstandingtheBusiness了解酒店? Demonstrateaninterestinandanunderstandingofissuesrelevanttoyourdepartmentandhotelandkeepyourknowledgeuptodate,including legislative information了解、熟悉并對本部門和酒店的相關(guān)問題，掌握最新的知識，包吟些法律知識。? AdherestoIntercontinentalHotelsGroupCorporateCodeofConduct,EmployeeHandbookandHotelpolicies員工手冊和酒店制度要符合跟據(jù)洲際酒店集團的管理規(guī)則。? Demonstratesanunderstandingofcompetitors 'majorstrengthsandweaknesses了解競爭對手的主要優(yōu)勢和弱勢。? Establishesandinterpretskeyperformanceindicatorstomanagethebusiness,確定和說明關(guān)鍵的業(yè)績運作方法以便控制營業(yè)? consistentlytakesintoaccountsfinancialimplicationsofbusinessdecisionsandrecommendations堅持獲取財務(wù)方面的一些相關(guān)的商業(yè)決策和建議。? Hasabroadknowledgeofhowthebusinessisrun,

focusesonthemajorfactorsnecessarytoensurethatthebusinessissuccessfulandprofitable具備廣泛的商業(yè)管理知識，注重一些必要的因素以確保生意能成功并獲得收益。ProblemSolvingandDecisionMaking解決問題和做出決? Diagnoseproblemsandthoroughlyanalyseinformationtoguidedecisionmaking找出問題并全面分析相關(guān)信息以便做出正確的決策。? Evaluateandassimilatecriticalinformationwhenreachingconclusionsandmakelogical,competentdecisions在做出結(jié)論和可行的決策時應(yīng)評估、吸收客觀的相關(guān)信息。CustomerFocus顧客聚焦點? Buildandmaintainpositiverelationshipswithallinternalcustomersandguestsinordertoexceedtheirneeds與內(nèi)部員工和客人建立和維持積極的關(guān)系，以便能有效滿足他們的合理需求。? Takeactiontoaddresstheseneedsinordertoexceedtheirexpectations通過行動滿足需求，甚至超出他們的期望值。? Createapositivehotelimageineveryinteractionwithinternalandexternalcustomers通過與顧客和內(nèi)部員工的交談為酒店樹立良好的形象。? Adheretohotelbrandstandards堅持酒店的品牌標準。? Maintainahighlevelofproductandserviceknowledgeinordertoexplainandsellservicesandfacilitiestoguests保持產(chǎn)品和服務(wù)知識的高水準以便更好向顧客解說、出售酒店的服務(wù)及設(shè)施。? Assistguestsandescortthemtolocationswithin

thehotelattheirrequest根據(jù)客人的需要，幫助和引導他們到酒店的各種場所。? Maintainknowledgeofspecialprogramsandeventsinthehotelinordertorecognizeandrespondtoguestsneeds了解關(guān)于酒店特別的節(jié)目及事情，以便知曉他們的需要并做出回復。? MaintaincurrentHotelinformationtobeabletoprovideinformationtoguests了解酒店最新的信息以便為客人提供信息服務(wù)。? Implementsprocedureswhichenhancetheguestexperience執(zhí)行程序以便提升客人的感受經(jīng)歷。Innovation創(chuàng)新? Generatenewideasandencouragecreativityfromyourstaff不斷更新創(chuàng)新理念并從員工那里獲得更多的創(chuàng)造力。? Recognizetheneedfornewandmodifiedapproaches關(guān)注需求的變化并及時調(diào)整方式。Teamwork團隊? Demonstrateco-operationandtrustwithcolleagues,supervisors,teamsandacrossdepartmentstodeliverpositiveresults信任同事、主管、團隊并互相交流積極的成果。? Activelyparticipateinwiderhotelmeetings參與更多的酒店會議。? Interactwithdepartmentandhotelstaffinaprofessionalandpositivemannertofostergoodrapport,promoteteamspiritandensureeffectivetwowaycommunication專門與部門和酒店員工進行更為禮貌地接觸，使其更具親和力，增進

團隊精神并保持有效的交流方式。Adaptability適應(yīng)能力? Becomfortableandeffectiveinanenvironmentofambiguityorchange在變化的環(huán)境中保持冷靜和活力。? Bereceptivetonewideasandrespondtoworkplacechangesinaflexible