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EmotionalIntelligence“EmotionalIntelligenceSetsApartGoodLeaders”EmotionalIntelligence“Emotion1WhatisIntelligence?TypicallyfocusedonanalyticreasoningverbalskillsspatialabilityattentionmemoryjudgmentWhatisIntelligence?Typically2DefinitionIndividualsdifferfromoneanotherintheirabilitytounderstandcomplexideas,toadapteffectivelytotheenvironment,tolearnfromexperience,toengageinvariousformsofreasoning,toovercomeobstaclesbytakingthought…Conceptsofintelligenceareattemptstoclarifyandorganizethiscomplexsetofphenomena.DefinitionIndividualsdifferf3IQIQ,anabbreviationfor"intelligencequotient",isascorederivedfromasetofstandardizedteststhatweredevelopedwiththepurposeofmeasuringaperson'scognitiveabilitiesinrelationtoone'sagegroup.Primarily,anIQtestmeasuresmathematicalandspatialreasoning,logicalability,andlanguageunderstanding.IQIQ,anabbreviationfor"int4IQAweakpredictorforachievementjobperformancesuccessoverallsuccess,wealth,&happinessIQAweakpredictorfor5IntelligenceatWorkIQExpertiseEIIQonlyaccountsfor20-25%ofon-the-jobsuccess.Thismeansatleast75%ofjobsuccessisDeterminedbyfactorsotherthanIQ.OfcourseIQhasathresholdforsomejobs,eg.Engineering.Expertiseincludetechnicalknowledge,training&experience.ExpertiseismoreImportantthanIQ.ExpertiseisathresholdCompetency.What’sEI?IntelligenceatWorkIQExpertis6WhatisEmotionalIntelligence(EI)?Atermusedbysomepsychologiststoevaluatethecapacityforrecognizingourownfeelingsandthoseofothers,formotivatingourselves,andformanagingemotionswellinourselvesandinourrelationships.EmotionalQuotient(EQ)
Theabilitytomonitoranduseemotionstoguidethinkingandactions.
HighEQ=decreasedincidenceofstress,depressionandanxiety,andquickerrecoveryfromseriousillness.
HighEQ=increasedproductivityatworkandhappinessathome.
WhatisEmotionalIntelligence7HowEIworks?Synergy:EmotionalIntelligenceworkswithIQandexpertise.Atopperformerhasallthesequalities.Workplaceabilitybeginswithintellect.Educationandexpertisebuildthenextlayer.EmotionalIntelligenceisthefinalcomponent.Whenitmattersmost:themorecomplexandhigh-levelthejob,themoreimportantEIbecomes.AlackofEIcandetractfromIQandexpertise,andmakeitdifficulttoworkwithortomanageteam.Whensmartisstupid:Whenemotionsrageoutofcontrol,smartpeoplecanactstupid.Theymayyell,sayhurtfulthings,lowermorale,andevendriveawaycustomers.Becausealackofcontrolcanbedamaging,EmotionalIntelligenceisespeciallyimportantintheworkplace.HowEIworks?Synergy:Emotiona8PersonalAbilities–howyoumanageyourselfSelf-awareness:understandyourareasofstrengthandweaknessSelf-management:includesbeingflexible,responsible,andinnovative.Goal-orientation:thedesiretoachieve,yourlevelofcommitment,yourinitiative,andapositiveattitude.SocialAbilities–determineshowwellyoudealwithothersEmpathy:beingawareofotherpeople’sconcernsSocialskills:beingabletocommunicatewellwithothers,caninfluenceothers,havestrongconflictmanagementskillsThe5ComponentsofEIDanielGoleman丹尼爾·戈?duì)柭黀ersonalAbilities–howyoum9How5ComponentsofEIcollaborates?How5ComponentsofEIcollabo104BasicEmotionsofHumanBeingJoySadnessAngerFearGood?Bad?MANAGEYOUREMOTIONSNOTCONTROL4BasicEmotionsofHumanBein11ButcanBasicEmotionsoverwhelmrationalthinking?
ForexampleLoveordistrustreactionFightorflightresponseButcanBasicEmotionsoverwhe12OutofcontrolemotionsImpairreasoning(evensmartpeoplesometimesactstupidly)Mayincreasethelikelihoodthatchronicemotionalproblemswillresult(e.g.,clinicaldepressionorchronicanxietyorhostility)OutofcontrolemotionsImpair13EmotionalIntelligence
Developingstrong"peopleskills"
Weprobablyallknowpeople,eitheratworkorinourpersonallives,whoarereallygoodlisteners.Nomatterwhatkindofsituationwe'rein,theyalwaysseemtoknowjustwhattosay–andhowtosayit–sothatwe'renotoffendedorupset.They'recaringandconsiderate,andevenifwedon'tfindasolutiontoourproblem,weusuallyleavefeelingmorehopefulandoptimistic.EmotionalIntelligence
Develop14Weprobablyalsoknowpeoplewhoaremastersatmanagingtheiremotions.Theydon'tgetangryinstressfulsituations.Instead,theyhavetheabilitytolookataproblemandcalmlyfindasolution.They'reexcellentdecisionmakers,andtheyknowwhentotrusttheirintuition.Regardlessoftheirstrengths,however,they'reusuallywillingtolookatthemselveshonestly.Theytakecriticismwell,andtheyknowwhentouseittoimprovetheirperformance.Weprobablyalsoknowpeoplew15Peoplelikethishaveahighdegreeofemotionalintelligence,orEI.Theyknowthemselvesverywell,andthey'realsoabletosensetheemotionalneedsofothers.EmotionalIntelligenceP教學(xué)講解課件16SO……WhatcanyoudotoimproveyourEI?SO……17EmotionaldevelopmentEmotionalself-awarenessTheinabilitytonoticeourtruefeelingsleavesusattheirmercy.Peoplewithgreatercertaintyabouttheirfeelingsarebetterpilotsoftheirlivesandhaveasurersenseabouthowtheyfeelaboutpersonaldecisions.Themorestrategies
thebetterWedeveloppersonal
strategiesfirstEmotionaldevelopmentEmotional18ManagingownemotionsEIislikeasmokealarm--we’renotgoodatinfluencingwhetheraparticularemotionwillarise.EItellsussomethingisarising.Wedohavetremendousindividualvariabilityinthedegreetowhichwecanconsciouslylimitthedurationofunpleasantemotionsandthedegreeofinfluenceoverthebehaviorswhichmayarise.ManagingownemotionsEIislik19EmotionaldevelopmentSocialCompetenciesEmpathetic(careaboutothers)GoodlistenerPutyourselfinotherpeople’sshoesShowsensitivityCoachingandCounseling(todeveloppeople)GivepraiseGivefeedbackAllowgoal-settingValuediversityStereotypeincommoninthesociety(race,gender,etc)DiversityshouldbeviewedasanopportunityThemorestrategies
thebetterSecondly,wedevelopinterpersonalstrategiesEmotionaldevelopmentSocialCo20Recognizingandunderstandingotherpeople'semotions.Poorabilitytoreadothers’emotionmayleadtothedevelopmentofpoorsocialskillRecognizingandunderstanding21NineStrategies
forTakingthetimeformindfulnessRecognizingandnamingemotionsUnderstandingthecausesoffeelingsDifferentiatingbetweenemotionandtheneedtotakeactionPreventingdepressionthrough“l(fā)earnedoptimism”ManagingangerthroughlearnedbehaviorordistractiontechniquesListeningforthelessonsoffeelingsUsing“gutfeelings”indecisionmakingDevelopinglisteningskillsPromoting
EmotionalIntelligenceNineStrategies
forTakingthe22“Regular"intelligenceisimportanttosuccessinlife,emotionalintelligenceiskeytorelatingwelltoothersandachievingyourgoals.ManycompaniesnowuseEItestingtohirenewstaff.Emotionalintelligenceisanawarenessofyouractionsandfeelings–andhowtheyaffectthosearoundyou.Italsomeansthatyouvalueothers,listentotheirwantsandneeds,andareabletoempathizeoridentifywiththemonmanydifferentlevels.ImportanceofEIinOrganizations“Regular"intelligenceisimpo23ImportanceofEIinOrganizationsThehigheryougo,themoreEImatters--themoreSOCIALCOMPETENCEmatters
InfluenceCommunicationLeadershipConflictManagementCollaboration&CooperationTeamCapabilitiesImportanceofEIinOrganizati24ImportanceofEItoOrganizations,too50%ofworksatisfactionisdeterminedbytherelationshipaworkerhaswith…h(huán)is/herboss.EIisaprerequisiteforeffectiveleadershipacrossborders.Requiresahighlevelofself-masteryandpeopleskills;abilitytoputyourselfintothepositionsofothers.ImportanceofEItoOrganizati25HowtoprocessEIimprovementatworkplace20%80%HowtoprocessEIimprovement268Commonblindspotthatinterfereswithaccurateself-assessmentExcessiveambition:doesn’tcooperate,competesUnreasonablegoals(usuallytoohigh)WorkaholismPushingotherstoohardHungerforpowerGloryseeking(takecreditforotherpeople’swork)FocusonappearancePerfectionist(focusonsmalldetails)
HowtoImproveYourEmotionalIntelligence
8Commonblindspotthatinter27Doaself-assessmentWhatareyourweaknesses?Areyouwillingtoacceptthatyou'renotperfectandthatyoucouldworkonsomeareastomakeyourselfabetterperson?Havethecouragetolookatyourselfhonestly–itcanchangeyourlife.
HowtoImproveYourEmotionalIntelligence
Doaself-assessment
HowtoI282.TobeaconfidentpersonWhyConfidenceImportant?Itpredictsthecareersuccess.Confidence’scontributionatworkplace:LeadershipDecisionmakingFacingoppositionInspiringconfidenceinothersAmbitionSeekingopportunitiesHowtoImproveYourEmotionalIntelligence2.TobeaconfidentpersonHow293.Examinehowyoureacttostressfulsituations.Doyoubecomeupseteverytimethere'sadelayorsomethingdoesn'thappenthewayyouwant?Doyoublameothersorbecomeangryatthem,evenwhenit'snottheirfault?Theabilitytostaycalmandincontrolindifficultsituationsishighlyvaluedinthebusinessworldandoutsideit.Keepyouremotionsundercontrolwhenthingsgowrong.
HowtoImproveYourEmotionalIntelligence3.Examinehowyoureacttost30Utilizingmildemotionalswingstomaximizeintellectualprocessinganddecisionmaking
-Asapersonmatures,emotionsbegintoshapeandimprovethinkingbydirectingaperson’sattentiontoimportantchangesandincreasetheaccuracyofone’sperspectiveonfutureevents.
-“Gutfeeling”canbeusedtoeffectivelyguidedecisions--aneurologicalunderstandingofhowunconsciousandconsciousgutfeelingsguidedecisions,e.g.,whenprioritizing,emotionshelpmovethedecisions.
-Harnessemotionstopromoteorhindermotivation.(Anxiety,hostility,sadness)
HowtoImproveYourEmotionalIntelligenceUtilizingmildemotionalswing314.Observehowyoureacttopeople.Doyourushtojudgmentbeforeyouknowallofthefacts?Doyoustereotype?Lookhonestlyathowyouthinkandinteractwithotherpeople.Trytoputyourselfintheirplace,andbemoreopenandacceptingoftheirperspectivesandneeds.
Ifyoumusttaketheaction,howcanyouhelpothersdealwiththeeffects?HowtoImproveYourEmotionalIntelligence4.Observehowyoureacttope32Developingempathy,Empathyistheabilitytorecognizeanother’semotionalstate,whichiswhatyouareexperiencing,andestablishasenseofrapportDevelopingempathylinksto,GreateremotionalstabilityGreaterinterpersonalsensitivityHowtoImproveYourEmotionalIntelligenceDevelopingempathy,HowtoImpr335.Takeresponsibilityforyouractions.Ifyouhurtsomeone'sfeelings,apologizedirectly–don'tignorewhatyoudidoravoidtheperson.Peopleareusuallymorewillingtoforgiveandforgetifyoumakeanhonestattempttomakethingsright.
HowtoImproveYourEmotionalIntelligence5.Takeresponsibilityforyou346.
Lookatyourworkenvironment.Doyouseekattentionforyouraccomplishments?Humilitycanbeawonderfulquality,anditdoesn'tmeanthatyou'reshyorlackself-confidence.Whenyoupracticehumility,yousaythatyouknowwhatyoudid,andyoucanbequietlyconfidentaboutit.Giveothersachancetoshine–putthefocusonthem,anddon'tworrytoomuchaboutgettingpraiseforyourself.
HowtoImproveYourEmotionalIntelligence6.Lookatyourworkenvironme35ActivitiesParticipation—VivaciousWorkingTime—PerfectArranger/Management—PowerfulPersonnelCommunication—PeacefulActivitiesParticipation—Viv36RememberIQisinnate,EQisacquired.One’sIQwon’tworkwithoutEQ.EQisnottheoppositeofIQ.OnlywhenbothIQandEQarecombinedtogether,canwestarttalkingabout“wisdom”.WhileIQdefineshowsmartyouare,EQdefineshowwellyouuseit.WhileIQgetsyouhired,EQgetsyoupromoted.RememberIQisinnate,EQisa37經(jīng)常不斷地學(xué)習(xí),你就什么都知道。你知道得越多,你就越有力量StudyConstantly,AndYouWillKnowEverything.TheMoreYouKnow,TheMorePowerfulYouWillBe寫(xiě)在最后經(jīng)常不斷地學(xué)習(xí),你就什么都知道。你知道得越多,你就越有力量寫(xiě)38謝謝大家榮幸這一路,與你同行It'SAnHonorToWalkWithYouAllTheWay演講人:XXXXXX時(shí)間:XX年XX月XX日
謝謝大家演講人:XXXXXX39EmotionalIntelligence“EmotionalIntelligenceSetsApartGoodLeaders”EmotionalIntelligence“Emotion40WhatisIntelligence?TypicallyfocusedonanalyticreasoningverbalskillsspatialabilityattentionmemoryjudgmentWhatisIntelligence?Typically41DefinitionIndividualsdifferfromoneanotherintheirabilitytounderstandcomplexideas,toadapteffectivelytotheenvironment,tolearnfromexperience,toengageinvariousformsofreasoning,toovercomeobstaclesbytakingthought…Conceptsofintelligenceareattemptstoclarifyandorganizethiscomplexsetofphenomena.DefinitionIndividualsdifferf42IQIQ,anabbreviationfor"intelligencequotient",isascorederivedfromasetofstandardizedteststhatweredevelopedwiththepurposeofmeasuringaperson'scognitiveabilitiesinrelationtoone'sagegroup.Primarily,anIQtestmeasuresmathematicalandspatialreasoning,logicalability,andlanguageunderstanding.IQIQ,anabbreviationfor"int43IQAweakpredictorforachievementjobperformancesuccessoverallsuccess,wealth,&happinessIQAweakpredictorfor44IntelligenceatWorkIQExpertiseEIIQonlyaccountsfor20-25%ofon-the-jobsuccess.Thismeansatleast75%ofjobsuccessisDeterminedbyfactorsotherthanIQ.OfcourseIQhasathresholdforsomejobs,eg.Engineering.Expertiseincludetechnicalknowledge,training&experience.ExpertiseismoreImportantthanIQ.ExpertiseisathresholdCompetency.What’sEI?IntelligenceatWorkIQExpertis45WhatisEmotionalIntelligence(EI)?Atermusedbysomepsychologiststoevaluatethecapacityforrecognizingourownfeelingsandthoseofothers,formotivatingourselves,andformanagingemotionswellinourselvesandinourrelationships.EmotionalQuotient(EQ)
Theabilitytomonitoranduseemotionstoguidethinkingandactions.
HighEQ=decreasedincidenceofstress,depressionandanxiety,andquickerrecoveryfromseriousillness.
HighEQ=increasedproductivityatworkandhappinessathome.
WhatisEmotionalIntelligence46HowEIworks?Synergy:EmotionalIntelligenceworkswithIQandexpertise.Atopperformerhasallthesequalities.Workplaceabilitybeginswithintellect.Educationandexpertisebuildthenextlayer.EmotionalIntelligenceisthefinalcomponent.Whenitmattersmost:themorecomplexandhigh-levelthejob,themoreimportantEIbecomes.AlackofEIcandetractfromIQandexpertise,andmakeitdifficulttoworkwithortomanageteam.Whensmartisstupid:Whenemotionsrageoutofcontrol,smartpeoplecanactstupid.Theymayyell,sayhurtfulthings,lowermorale,andevendriveawaycustomers.Becausealackofcontrolcanbedamaging,EmotionalIntelligenceisespeciallyimportantintheworkplace.HowEIworks?Synergy:Emotiona47PersonalAbilities–howyoumanageyourselfSelf-awareness:understandyourareasofstrengthandweaknessSelf-management:includesbeingflexible,responsible,andinnovative.Goal-orientation:thedesiretoachieve,yourlevelofcommitment,yourinitiative,andapositiveattitude.SocialAbilities–determineshowwellyoudealwithothersEmpathy:beingawareofotherpeople’sconcernsSocialskills:beingabletocommunicatewellwithothers,caninfluenceothers,havestrongconflictmanagementskillsThe5ComponentsofEIDanielGoleman丹尼爾·戈?duì)柭黀ersonalAbilities–howyoum48How5ComponentsofEIcollaborates?How5ComponentsofEIcollabo494BasicEmotionsofHumanBeingJoySadnessAngerFearGood?Bad?MANAGEYOUREMOTIONSNOTCONTROL4BasicEmotionsofHumanBein50ButcanBasicEmotionsoverwhelmrationalthinking?
ForexampleLoveordistrustreactionFightorflightresponseButcanBasicEmotionsoverwhe51OutofcontrolemotionsImpairreasoning(evensmartpeoplesometimesactstupidly)Mayincreasethelikelihoodthatchronicemotionalproblemswillresult(e.g.,clinicaldepressionorchronicanxietyorhostility)OutofcontrolemotionsImpair52EmotionalIntelligence
Developingstrong"peopleskills"
Weprobablyallknowpeople,eitheratworkorinourpersonallives,whoarereallygoodlisteners.Nomatterwhatkindofsituationwe'rein,theyalwaysseemtoknowjustwhattosay–andhowtosayit–sothatwe'renotoffendedorupset.They'recaringandconsiderate,andevenifwedon'tfindasolutiontoourproblem,weusuallyleavefeelingmorehopefulandoptimistic.EmotionalIntelligence
Develop53Weprobablyalsoknowpeoplewhoaremastersatmanagingtheiremotions.Theydon'tgetangryinstressfulsituations.Instead,theyhavetheabilitytolookataproblemandcalmlyfindasolution.They'reexcellentdecisionmakers,andtheyknowwhentotrusttheirintuition.Regardlessoftheirstrengths,however,they'reusuallywillingtolookatthemselveshonestly.Theytakecriticismwell,andtheyknowwhentouseittoimprovetheirperformance.Weprobablyalsoknowpeoplew54Peoplelikethishaveahighdegreeofemotionalintelligence,orEI.Theyknowthemselvesverywell,andthey'realsoabletosensetheemotionalneedsofothers.EmotionalIntelligenceP教學(xué)講解課件55SO……WhatcanyoudotoimproveyourEI?SO……56EmotionaldevelopmentEmotionalself-awarenessTheinabilitytonoticeourtruefeelingsleavesusattheirmercy.Peoplewithgreatercertaintyabouttheirfeelingsarebetterpilotsoftheirlivesandhaveasurersenseabouthowtheyfeelaboutpersonaldecisions.Themorestrategies
thebetterWedeveloppersonal
strategiesfirstEmotionaldevelopmentEmotional57ManagingownemotionsEIislikeasmokealarm--we’renotgoodatinfluencingwhetheraparticularemotionwillarise.EItellsussomethingisarising.Wedohavetremendousindividualvariabilityinthedegreetowhichwecanconsciouslylimitthedurationofunpleasantemotionsandthedegreeofinfluenceoverthebehaviorswhichmayarise.ManagingownemotionsEIislik58EmotionaldevelopmentSocialCompetenciesEmpathetic(careaboutothers)GoodlistenerPutyourselfinotherpeople’sshoesShowsensitivityCoachingandCounseling(todeveloppeople)GivepraiseGivefeedbackAllowgoal-settingValuediversityStereotypeincommoninthesociety(race,gender,etc)DiversityshouldbeviewedasanopportunityThemorestrategies
thebetterSecondly,wedevelopinterpersonalstrategiesEmotionaldevelopmentSocialCo59Recognizingandunderstandingotherpeople'semotions.Poorabilitytoreadothers’emotionmayleadtothedevelopmentofpoorsocialskillRecognizingandunderstanding60NineStrategies
forTakingthetimeformindfulnessRecognizingandnamingemotionsUnderstandingthecausesoffeelingsDifferentiatingbetweenemotionandtheneedtotakeactionPreventingdepressionthrough“l(fā)earnedoptimism”ManagingangerthroughlearnedbehaviorordistractiontechniquesListeningforthelessonsoffeelingsUsing“gutfeelings”indecisionmakingDevelopinglisteningskillsPromoting
EmotionalIntelligenceNineStrategies
forTakingthe61“Regular"intelligenceisimportanttosuccessinlife,emotionalintelligenceiskeytorelatingwelltoothersandachievingyourgoals.ManycompaniesnowuseEItestingtohirenewstaff.Emotionalintelligenceisanawarenessofyouractionsandfeelings–andhowtheyaffectthosearoundyou.Italsomeansthatyouvalueothers,listentotheirwantsandneeds,andareabletoempathizeoridentifywiththemonmanydifferentlevels.ImportanceofEIinOrganizations“Regular"intelligenceisimpo62ImportanceofEIinOrganizationsThehigheryougo,themoreEImatters--themoreSOCIALCOMPETENCEmatters
InfluenceCommunicationLeadershipConflictManagementCollaboration&CooperationTeamCapabilitiesImportanceofEIinOrganizati63ImportanceofEItoOrganizations,too50%ofworksatisfactionisdeterminedbytherelationshipaworkerhaswith…h(huán)is/herboss.EIisaprerequisiteforeffectiveleadershipacrossborders.Requiresahighlevelofself-masteryandpeopleskills;abilitytoputyourselfintothepositionsofothers.ImportanceofEItoOrganizati64HowtoprocessEIimprovementatworkplace20%80%HowtoprocessEIimprovement658Commonblindspotthatinterfereswithaccurateself-assessmentExcessiveambition:doesn’tcooperate,competesUnreasonablegoals(usuallytoohigh)WorkaholismPushingotherstoohardHungerforpowerGloryseeking(takecreditforotherpeople’swork)FocusonappearancePerfectionist(focusonsmalldetails)
HowtoImproveYourEmotionalIntelligence
8Commonblindspotthatinter66Doaself-assessmentWhatareyourweaknesses?Areyouwillingtoacceptthatyou'renotperfectandthatyoucouldworkonsomeareastomakeyourselfabetterperson?Havethecouragetolookatyourselfhonestly–itcanchangeyourlife.
HowtoImproveYourEmotionalIntelligence
Doaself-assessment
HowtoI672.TobeaconfidentpersonWhyConfidenceImportant?Itpredictsthecareersuccess.Confidence’scontributionatworkplace:LeadershipDecisionmakingFacingoppositionInspiringconfidenceinothersAmbitionSeekingopportunitiesHowtoImproveYourEmotionalIntelligence2.TobeaconfidentpersonHow683.Examinehowyoureacttostressfulsituations.Doyoubecomeupseteverytimethere'sadelayorsomethingdoesn'thappenthewayyouwant?Doyoublameothersorbecomeangryatthem,evenwhenit'snottheirfault?Theabilitytostaycalmandincontrolindifficultsituationsishighlyvaluedinthebusinessworldandoutsideit.Keepyouremotionsundercontrolwhenthingsgowrong.
HowtoImproveYourEmotionalIntelligence3.Examinehowyoureacttost69Utilizingmildemotionalswingstomaximizeintellectualprocessinganddecisionmaking
-Asapersonmatures,emotionsbegintoshapeandimprovethinkingbydirectingaperson’sattentiontoimportantchangesandincreasetheaccuracyofone’sperspectiveonfutureevents.
-“Gutfeeling”canbeusedtoeffectivelyguidedecisions--aneurologicalunderstandingofhowunconsciousandconsciousgutfeelingsguidedecisions,e.g.,whenp
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