EmotionalIntelligenceP教學(xué)講解課件

EmotionalIntelligence“EmotionalIntelligenceSetsApartGoodLeaders”EmotionalIntelligence“Emotion1WhatisIntelligence?TypicallyfocusedonanalyticreasoningverbalskillsspatialabilityattentionmemoryjudgmentWhatisIntelligence?Typically2DefinitionIndividualsdifferfromoneanotherintheirabilitytounderstandcomplexideas,toadapteffectivelytotheenvironment,tolearnfromexperience,toengageinvariousformsofreasoning,toovercomeobstaclesbytakingthought…Conceptsofintelligenceareattemptstoclarifyandorganizethiscomplexsetofphenomena.DefinitionIndividualsdifferf3IQIQ,anabbreviationfor"intelligencequotient",isascorederivedfromasetofstandardizedteststhatweredevelopedwiththepurposeofmeasuringaperson'scognitiveabilitiesinrelationtoone'sagegroup.Primarily,anIQtestmeasuresmathematicalandspatialreasoning,logicalability,andlanguageunderstanding.IQIQ,anabbreviationfor"int4IQAweakpredictorforachievementjobperformancesuccessoverallsuccess,wealth,&happinessIQAweakpredictorfor5IntelligenceatWorkIQExpertiseEIIQonlyaccountsfor20-25%ofon-the-jobsuccess.Thismeansatleast75%ofjobsuccessisDeterminedbyfactorsotherthanIQ.OfcourseIQhasathresholdforsomejobs,eg.Engineering.Expertiseincludetechnicalknowledge,training&experience.ExpertiseismoreImportantthanIQ.ExpertiseisathresholdCompetency.What’sEI?IntelligenceatWorkIQExpertis6WhatisEmotionalIntelligence(EI)?Atermusedbysomepsychologiststoevaluatethecapacityforrecognizingourownfeelingsandthoseofothers,formotivatingourselves,andformanagingemotionswellinourselvesandinourrelationships.EmotionalQuotient(EQ)

Theabilitytomonitoranduseemotionstoguidethinkingandactions.

HighEQ=decreasedincidenceofstress,depressionandanxiety,andquickerrecoveryfromseriousillness.

HighEQ=increasedproductivityatworkandhappinessathome.

WhatisEmotionalIntelligence7HowEIworks?Synergy:EmotionalIntelligenceworkswithIQandexpertise.Atopperformerhasallthesequalities.Workplaceabilitybeginswithintellect.Educationandexpertisebuildthenextlayer.EmotionalIntelligenceisthefinalcomponent.Whenitmattersmost:themorecomplexandhigh-levelthejob,themoreimportantEIbecomes.AlackofEIcandetractfromIQandexpertise,andmakeitdifficulttoworkwithortomanageteam.Whensmartisstupid:Whenemotionsrageoutofcontrol,smartpeoplecanactstupid.Theymayyell,sayhurtfulthings,lowermorale,andevendriveawaycustomers.Becausealackofcontrolcanbedamaging,EmotionalIntelligenceisespeciallyimportantintheworkplace.HowEIworks?Synergy:Emotiona8PersonalAbilities–howyoumanageyourselfSelf-awareness:understandyourareasofstrengthandweaknessSelf-management:includesbeingflexible,responsible,andinnovative.Goal-orientation:thedesiretoachieve,yourlevelofcommitment,yourinitiative,andapositiveattitude.SocialAbilities–determineshowwellyoudealwithothersEmpathy:beingawareofotherpeople’sconcernsSocialskills:beingabletocommunicatewellwithothers,caninfluenceothers,havestrongconflictmanagementskillsThe5ComponentsofEIDanielGoleman丹尼爾·戈?duì)柭黀ersonalAbilities–howyoum9How5ComponentsofEIcollaborates?How5ComponentsofEIcollabo104BasicEmotionsofHumanBeingJoySadnessAngerFearGood?Bad?MANAGEYOUREMOTIONSNOTCONTROL4BasicEmotionsofHumanBein11ButcanBasicEmotionsoverwhelmrationalthinking?

ForexampleLoveordistrustreactionFightorflightresponseButcanBasicEmotionsoverwhe12OutofcontrolemotionsImpairreasoning(evensmartpeoplesometimesactstupidly)Mayincreasethelikelihoodthatchronicemotionalproblemswillresult(e.g.,clinicaldepressionorchronicanxietyorhostility)OutofcontrolemotionsImpair13EmotionalIntelligence

Developingstrong"peopleskills"

Weprobablyallknowpeople,eitheratworkorinourpersonallives,whoarereallygoodlisteners.Nomatterwhatkindofsituationwe'rein,theyalwaysseemtoknowjustwhattosay–andhowtosayit–sothatwe'renotoffendedorupset.They'recaringandconsiderate,andevenifwedon'tfindasolutiontoourproblem,weusuallyleavefeelingmorehopefulandoptimistic.EmotionalIntelligence

Develop14Weprobablyalsoknowpeoplewhoaremastersatmanagingtheiremotions.Theydon'tgetangryinstressfulsituations.Instead,theyhavetheabilitytolookataproblemandcalmlyfindasolution.They'reexcellentdecisionmakers,andtheyknowwhentotrusttheirintuition.Regardlessoftheirstrengths,however,they'reusuallywillingtolookatthemselveshonestly.Theytakecriticismwell,andtheyknowwhentouseittoimprovetheirperformance.Weprobablyalsoknowpeoplew15Peoplelikethishaveahighdegreeofemotionalintelligence,orEI.Theyknowthemselvesverywell,andthey'realsoabletosensetheemotionalneedsofothers.EmotionalIntelligenceP教學(xué)講解課件16SO……WhatcanyoudotoimproveyourEI?SO……17EmotionaldevelopmentEmotionalself-awarenessTheinabilitytonoticeourtruefeelingsleavesusattheirmercy.Peoplewithgreatercertaintyabouttheirfeelingsarebetterpilotsoftheirlivesandhaveasurersenseabouthowtheyfeelaboutpersonaldecisions.Themorestrategies

thebetterWedeveloppersonal

strategiesfirstEmotionaldevelopmentEmotional18ManagingownemotionsEIislikeasmokealarm--we’renotgoodatinfluencingwhetheraparticularemotionwillarise.EItellsussomethingisarising.Wedohavetremendousindividualvariabilityinthedegreetowhichwecanconsciouslylimitthedurationofunpleasantemotionsandthedegreeofinfluenceoverthebehaviorswhichmayarise.ManagingownemotionsEIislik19EmotionaldevelopmentSocialCompetenciesEmpathetic(careaboutothers)GoodlistenerPutyourselfinotherpeople’sshoesShowsensitivityCoachingandCounseling(todeveloppeople)GivepraiseGivefeedbackAllowgoal-settingValuediversityStereotypeincommoninthesociety(race,gender,etc)DiversityshouldbeviewedasanopportunityThemorestrategies

thebetterSecondly,wedevelopinterpersonalstrategiesEmotionaldevelopmentSocialCo20Recognizingandunderstandingotherpeople'semotions.Poorabilitytoreadothers’emotionmayleadtothedevelopmentofpoorsocialskillRecognizingandunderstanding21NineStrategies

forTakingthetimeformindfulnessRecognizingandnamingemotionsUnderstandingthecausesoffeelingsDifferentiatingbetweenemotionandtheneedtotakeactionPreventingdepressionthrough“l(fā)earnedoptimism”ManagingangerthroughlearnedbehaviorordistractiontechniquesListeningforthelessonsoffeelingsUsing“gutfeelings”indecisionmakingDevelopinglisteningskillsPromoting

EmotionalIntelligenceNineStrategies

forTakingthe22“Regular"intelligenceisimportanttosuccessinlife,emotionalintelligenceiskeytorelatingwelltoothersandachievingyourgoals.ManycompaniesnowuseEItestingtohirenewstaff.Emotionalintelligenceisanawarenessofyouractionsandfeelings–andhowtheyaffectthosearoundyou.Italsomeansthatyouvalueothers,listentotheirwantsandneeds,andareabletoempathizeoridentifywiththemonmanydifferentlevels.ImportanceofEIinOrganizations“Regular"intelligenceisimpo23ImportanceofEIinOrganizationsThehigheryougo,themoreEImatters--themoreSOCIALCOMPETENCEmatters

InfluenceCommunicationLeadershipConflictManagementCollaboration&CooperationTeamCapabilitiesImportanceofEIinOrganizati24ImportanceofEItoOrganizations,too50%ofworksatisfactionisdeterminedbytherelationshipaworkerhaswith…h(huán)is/herboss.EIisaprerequisiteforeffectiveleadershipacrossborders.Requiresahighlevelofself-masteryandpeopleskills;abilitytoputyourselfintothepositionsofothers.ImportanceofEItoOrganizati25HowtoprocessEIimprovementatworkplace20%80%HowtoprocessEIimprovement268Commonblindspotthatinterfereswithaccurateself-assessmentExcessiveambition:doesn’tcooperate,competesUnreasonablegoals(usuallytoohigh)WorkaholismPushingotherstoohardHungerforpowerGloryseeking(takecreditforotherpeople’swork)FocusonappearancePerfectionist(focusonsmalldetails)

HowtoImproveYourEmotionalIntelligence

8Commonblindspotthatinter27Doaself-assessmentWhatareyourweaknesses?Areyouwillingtoacceptthatyou'renotperfectandthatyoucouldworkonsomeareastomakeyourselfabetterperson?Havethecouragetolookatyourselfhonestly–itcanchangeyourlife.

HowtoImproveYourEmotionalIntelligence

Doaself-assessment

HowtoI282.TobeaconfidentpersonWhyConfidenceImportant?Itpredictsthecareersuccess.Confidence’scontributionatworkplace:LeadershipDecisionmakingFacingoppositionInspiringconfidenceinothersAmbitionSeekingopportunitiesHowtoImproveYourEmotionalIntelligence2.TobeaconfidentpersonHow293.Examinehowyoureacttostressfulsituations.Doyoubecomeupseteverytimethere'sadelayorsomethingdoesn'thappenthewayyouwant?Doyoublameothersorbecomeangryatthem,evenwhenit'snottheirfault?Theabilitytostaycalmandincontrolindifficultsituationsishighlyvaluedinthebusinessworldandoutsideit.Keepyouremotionsundercontrolwhenthingsgowrong.

HowtoImproveYourEmotionalIntelligence3.Examinehowyoureacttost30Utilizingmildemotionalswingstomaximizeintellectualprocessinganddecisionmaking

-Asapersonmatures,emotionsbegintoshapeandimprovethinkingbydirectingaperson’sattentiontoimportantchangesandincreasetheaccuracyofone’sperspectiveonfutureevents.

-“Gutfeeling”canbeusedtoeffectivelyguidedecisions--aneurologicalunderstandingofhowunconsciousandconsciousgutfeelingsguidedecisions,e.g.,whenprioritizing,emotionshelpmovethedecisions.

-Harnessemotionstopromoteorhindermotivation.(Anxiety,hostility,sadness)

HowtoImproveYourEmotionalIntelligenceUtilizingmildemotionalswing314.Observehowyoureacttopeople.Doyourushtojudgmentbeforeyouknowallofthefacts?Doyoustereotype?Lookhonestlyathowyouthinkandinteractwithotherpeople.Trytoputyourselfintheirplace,andbemoreopenandacceptingoftheirperspectivesandneeds.

Ifyoumusttaketheaction,howcanyouhelpothersdealwiththeeffects?HowtoImproveYourEmotionalIntelligence4.Observehowyoureacttope32Developingempathy,Empathyistheabilitytorecognizeanother’semotionalstate,whichiswhatyouareexperiencing,andestablishasenseofrapportDevelopingempathylinksto,GreateremotionalstabilityGreaterinterpersonalsensitivityHowtoImproveYourEmotionalIntelligenceDevelopingempathy,HowtoImpr335.Takeresponsibilityforyouractions.Ifyouhurtsomeone'sfeelings,apologizedirectly–don'tignorewhatyoudidoravoidtheperson.Peopleareusuallymorewillingtoforgiveandforgetifyoumakeanhonestattempttomakethingsright.

HowtoImproveYourEmotionalIntelligence5.Takeresponsibilityforyou346.

Lookatyourworkenvironment.Doyouseekattentionforyouraccomplishments?Humilitycanbeawonderfulquality,anditdoesn'tmeanthatyou'reshyorlackself-confidence.Whenyoupracticehumility,yousaythatyouknowwhatyoudid,andyoucanbequietlyconfidentaboutit.Giveothersachancetoshine–putthefocusonthem,anddon'tworrytoomuchaboutgettingpraiseforyourself.

HowtoImproveYourEmotionalIntelligence6.Lookatyourworkenvironme35ActivitiesParticipation—VivaciousWorkingTime—PerfectArranger/Management—PowerfulPersonnelCommunication—PeacefulActivitiesParticipation—Viv36RememberIQisinnate,EQisacquired.One’sIQwon’tworkwithoutEQ.EQisnottheoppositeofIQ.OnlywhenbothIQandEQarecombinedtogether,canwestarttalkingabout“wisdom”.WhileIQdefineshowsmartyouare,EQdefineshowwellyouuseit.WhileIQgetsyouhired,EQgetsyoupromoted.RememberIQisinnate,EQisa37經(jīng)常不斷地學(xué)習(xí),你就什么都知道。你知道得越多,你就越有力量StudyConstantly,AndYouWillKnowEverything.TheMoreYouKnow,TheMorePowerfulYouWillBe寫(xiě)在最后經(jīng)常不斷地學(xué)習(xí),你就什么都知道。你知道得越多,你就越有力量寫(xiě)38謝謝大家榮幸這一路，與你同行It'SAnHonorToWalkWithYouAllTheWay演講人：XXXXXX時(shí)間：XX年XX月XX日

謝謝大家演講人：XXXXXX39EmotionalIntelligence“EmotionalIntelligenceSetsApartGoodLeaders”EmotionalIntelligence“Emotion40WhatisIntelligence?TypicallyfocusedonanalyticreasoningverbalskillsspatialabilityattentionmemoryjudgmentWhatisIntelligence?Typically41DefinitionIndividualsdifferfromoneanotherintheirabilitytounderstandcomplexideas,toadapteffectivelytotheenvironment,tolearnfromexperience,toengageinvariousformsofreasoning,toovercomeobstaclesbytakingthought…Conceptsofintelligenceareattemptstoclarifyandorganizethiscomplexsetofphenomena.DefinitionIndividualsdifferf42IQIQ,anabbreviationfor"intelligencequotient",isascorederivedfromasetofstandardizedteststhatweredevelopedwiththepurposeofmeasuringaperson'scognitiveabilitiesinrelationtoone'sagegroup.Primarily,anIQtestmeasuresmathematicalandspatialreasoning,logicalability,andlanguageunderstanding.IQIQ,anabbreviationfor"int43IQAweakpredictorforachievementjobperformancesuccessoverallsuccess,wealth,&happinessIQAweakpredictorfor44IntelligenceatWorkIQExpertiseEIIQonlyaccountsfor20-25%ofon-the-jobsuccess.Thismeansatleast75%ofjobsuccessisDeterminedbyfactorsotherthanIQ.OfcourseIQhasathresholdforsomejobs,eg.Engineering.Expertiseincludetechnicalknowledge,training&experience.ExpertiseismoreImportantthanIQ.ExpertiseisathresholdCompetency.What’sEI?IntelligenceatWorkIQExpertis45WhatisEmotionalIntelligence(EI)?Atermusedbysomepsychologiststoevaluatethecapacityforrecognizingourownfeelingsandthoseofothers,formotivatingourselves,andformanagingemotionswellinourselvesandinourrelationships.EmotionalQuotient(EQ)

Theabilitytomonitoranduseemotionstoguidethinkingandactions.

HighEQ=decreasedincidenceofstress,depressionandanxiety,andquickerrecoveryfromseriousillness.

HighEQ=increasedproductivityatworkandhappinessathome.

WhatisEmotionalIntelligence46HowEIworks?Synergy:EmotionalIntelligenceworkswithIQandexpertise.Atopperformerhasallthesequalities.Workplaceabilitybeginswithintellect.Educationandexpertisebuildthenextlayer.EmotionalIntelligenceisthefinalcomponent.Whenitmattersmost:themorecomplexandhigh-levelthejob,themoreimportantEIbecomes.AlackofEIcandetractfromIQandexpertise,andmakeitdifficulttoworkwithortomanageteam.Whensmartisstupid:Whenemotionsrageoutofcontrol,smartpeoplecanactstupid.Theymayyell,sayhurtfulthings,lowermorale,andevendriveawaycustomers.Becausealackofcontrolcanbedamaging,EmotionalIntelligenceisespeciallyimportantintheworkplace.HowEIworks?Synergy:Emotiona47PersonalAbilities–howyoumanageyourselfSelf-awareness:understandyourareasofstrengthandweaknessSelf-management:includesbeingflexible,responsible,andinnovative.Goal-orientation:thedesiretoachieve,yourlevelofcommitment,yourinitiative,andapositiveattitude.SocialAbilities–determineshowwellyoudealwithothersEmpathy:beingawareofotherpeople’sconcernsSocialskills:beingabletocommunicatewellwithothers,caninfluenceothers,havestrongconflictmanagementskillsThe5ComponentsofEIDanielGoleman丹尼爾·戈?duì)柭黀ersonalAbilities–howyoum48How5ComponentsofEIcollaborates?How5ComponentsofEIcollabo494BasicEmotionsofHumanBeingJoySadnessAngerFearGood?Bad?MANAGEYOUREMOTIONSNOTCONTROL4BasicEmotionsofHumanBein50ButcanBasicEmotionsoverwhelmrationalthinking?

ForexampleLoveordistrustreactionFightorflightresponseButcanBasicEmotionsoverwhe51OutofcontrolemotionsImpairreasoning(evensmartpeoplesometimesactstupidly)Mayincreasethelikelihoodthatchronicemotionalproblemswillresult(e.g.,clinicaldepressionorchronicanxietyorhostility)OutofcontrolemotionsImpair52EmotionalIntelligence

Developingstrong"peopleskills"

Weprobablyallknowpeople,eitheratworkorinourpersonallives,whoarereallygoodlisteners.Nomatterwhatkindofsituationwe'rein,theyalwaysseemtoknowjustwhattosay–andhowtosayit–sothatwe'renotoffendedorupset.They'recaringandconsiderate,andevenifwedon'tfindasolutiontoourproblem,weusuallyleavefeelingmorehopefulandoptimistic.EmotionalIntelligence

Develop53Weprobablyalsoknowpeoplewhoaremastersatmanagingtheiremotions.Theydon'tgetangryinstressfulsituations.Instead,theyhavetheabilitytolookataproblemandcalmlyfindasolution.They'reexcellentdecisionmakers,andtheyknowwhentotrusttheirintuition.Regardlessoftheirstrengths,however,they'reusuallywillingtolookatthemselveshonestly.Theytakecriticismwell,andtheyknowwhentouseittoimprovetheirperformance.Weprobablyalsoknowpeoplew54Peoplelikethishaveahighdegreeofemotionalintelligence,orEI.Theyknowthemselvesverywell,andthey'realsoabletosensetheemotionalneedsofothers.EmotionalIntelligenceP教學(xué)講解課件55SO……WhatcanyoudotoimproveyourEI?SO……56EmotionaldevelopmentEmotionalself-awarenessTheinabilitytonoticeourtruefeelingsleavesusattheirmercy.Peoplewithgreatercertaintyabouttheirfeelingsarebetterpilotsoftheirlivesandhaveasurersenseabouthowtheyfeelaboutpersonaldecisions.Themorestrategies

thebetterWedeveloppersonal

strategiesfirstEmotionaldevelopmentEmotional57ManagingownemotionsEIislikeasmokealarm--we’renotgoodatinfluencingwhetheraparticularemotionwillarise.EItellsussomethingisarising.Wedohavetremendousindividualvariabilityinthedegreetowhichwecanconsciouslylimitthedurationofunpleasantemotionsandthedegreeofinfluenceoverthebehaviorswhichmayarise.ManagingownemotionsEIislik58EmotionaldevelopmentSocialCompetenciesEmpathetic(careaboutothers)GoodlistenerPutyourselfinotherpeople’sshoesShowsensitivityCoachingandCounseling(todeveloppeople)GivepraiseGivefeedbackAllowgoal-settingValuediversityStereotypeincommoninthesociety(race,gender,etc)DiversityshouldbeviewedasanopportunityThemorestrategies

thebetterSecondly,wedevelopinterpersonalstrategiesEmotionaldevelopmentSocialCo59Recognizingandunderstandingotherpeople'semotions.Poorabilitytoreadothers’emotionmayleadtothedevelopmentofpoorsocialskillRecognizingandunderstanding60NineStrategies

forTakingthetimeformindfulnessRecognizingandnamingemotionsUnderstandingthecausesoffeelingsDifferentiatingbetweenemotionandtheneedtotakeactionPreventingdepressionthrough“l(fā)earnedoptimism”ManagingangerthroughlearnedbehaviorordistractiontechniquesListeningforthelessonsoffeelingsUsing“gutfeelings”indecisionmakingDevelopinglisteningskillsPromoting

EmotionalIntelligenceNineStrategies

forTakingthe61“Regular"intelligenceisimportanttosuccessinlife,emotionalintelligenceiskeytorelatingwelltoothersandachievingyourgoals.ManycompaniesnowuseEItestingtohirenewstaff.Emotionalintelligenceisanawarenessofyouractionsandfeelings–andhowtheyaffectthosearoundyou.Italsomeansthatyouvalueothers,listentotheirwantsandneeds,andareabletoempathizeoridentifywiththemonmanydifferentlevels.ImportanceofEIinOrganizations“Regular"intelligenceisimpo62ImportanceofEIinOrganizationsThehigheryougo,themoreEImatters--themoreSOCIALCOMPETENCEmatters

InfluenceCommunicationLeadershipConflictManagementCollaboration&CooperationTeamCapabilitiesImportanceofEIinOrganizati63ImportanceofEItoOrganizations,too50%ofworksatisfactionisdeterminedbytherelationshipaworkerhaswith…h(huán)is/herboss.EIisaprerequisiteforeffectiveleadershipacrossborders.Requiresahighlevelofself-masteryandpeopleskills;abilitytoputyourselfintothepositionsofothers.ImportanceofEItoOrganizati64HowtoprocessEIimprovementatworkplace20%80%HowtoprocessEIimprovement658Commonblindspotthatinterfereswithaccurateself-assessmentExcessiveambition:doesn’tcooperate,competesUnreasonablegoals(usuallytoohigh)WorkaholismPushingotherstoohardHungerforpowerGloryseeking(takecreditforotherpeople’swork)FocusonappearancePerfectionist(focusonsmalldetails)

HowtoImproveYourEmotionalIntelligence

8Commonblindspotthatinter66Doaself-assessmentWhatareyourweaknesses?Areyouwillingtoacceptthatyou'renotperfectandthatyoucouldworkonsomeareastomakeyourselfabetterperson?Havethecouragetolookatyourselfhonestly–itcanchangeyourlife.

HowtoImproveYourEmotionalIntelligence

Doaself-assessment

HowtoI672.TobeaconfidentpersonWhyConfidenceImportant?Itpredictsthecareersuccess.Confidence’scontributionatworkplace:LeadershipDecisionmakingFacingoppositionInspiringconfidenceinothersAmbitionSeekingopportunitiesHowtoImproveYourEmotionalIntelligence2.TobeaconfidentpersonHow683.Examinehowyoureacttostressfulsituations.Doyoubecomeupseteverytimethere'sadelayorsomethingdoesn'thappenthewayyouwant?Doyoublameothersorbecomeangryatthem,evenwhenit'snottheirfault?Theabilitytostaycalmandincontrolindifficultsituationsishighlyvaluedinthebusinessworldandoutsideit.Keepyouremotionsundercontrolwhenthingsgowrong.

HowtoImproveYourEmotionalIntelligence3.Examinehowyoureacttost69Utilizingmildemotionalswingstomaximizeintellectualprocessinganddecisionmaking

-Asapersonmatures,emotionsbegintoshapeandimprovethinkingbydirectingaperson’sattentiontoimportantchangesandincreasetheaccuracyofone’sperspectiveonfutureevents.

-“Gutfeeling”canbeusedtoeffectivelyguidedecisions--aneurologicalunderstandingofhowunconsciousandconsciousgutfeelingsguidedecisions,e.g.,whenp