英文-高級(jí)證導(dǎo)游業(yè)務(wù)和導(dǎo)游知識(shí)試題

PAGEPAGE42PartOne

Questionsandanswersonprofessionalguides’operation（導(dǎo)游業(yè)務(wù)題庫(kù)，共142題）

Question

1:

Whatpreparationsshouldthelocalguidemakebeforereceivingthetourgroup?1.

Operationalpreparationsincludingdouble-checkingtheinter-agencytransmittal,groupbookingsheetsandthetourreceptionplan,preparingtheday-by-dayitineraryandconfirmingthereservationforthetourcoach,hotel,meals,air/train/boattickets,etc.2.

Gethimselflinguisticallyprepared.Gethimselfacquaintedwithpopulartopicsanddomesticandinternationalcurrentaffairsandarmhimselfwithgeneralknowledgefortravel.3.

Getthefollowingready:theguidebadge,thetourreceptionplan,thevouchers,cash,theagencyflagetc.4.

Gethimselfpsychologicallyprepared.andmakehimselflookprofessional.Question2:WhatshouldtheL/Gdobeforethetourists’arrival?(1)

Reconfirmthearrivaltimeofthevehicle.(2)

Contactthebusdriver.(3)

Arriveattheairportorrailstationhalfanhourearlier.(4)

Reconfirmthearrivaltimeoftheflightortrainonceagain.(5)

Awaitthearrivalofthegroupwiththesignataplacewheretheguestscaneasilyseeyou.Question3.

Whatarethedosanddon’tsfortheL/Gduringhisfirston-the-wayintroduction?(1)

Heshouldstand(orsitifit’samini-bus)inthefrontofthebussothateveryguestcanseehim.(2)

Bearasmile.Looknatural.(3)

Whentestingthemike,don’tpatorblowintoit.Doitbywayofgreetingsuchas“hello,canyouhearme?”(4)

Speakinamediumvolumeandrate.Repeatorexplainwhat’simportant.Question4.Whatshouldthefirst(on-the-way)introductioninclude?(1)

Viewsonthesides.(2)

Backgroundinformationofthecityanditspeople.(3)

Introductionaboutthehotel,theirtemporaryhome.(4)

Itineraryinthiscity.Handingouttherelevantmaterials.Question5.

WhatshouldtheL/Gdotomakethefirsthotelcheck-insmooth?(1)

Helpthetourleadergothroughthecheck-informalities.(2)

Tellthegroupaboutthehotelfacilitiesandserviceitems.(3)

Bringthegrouptohavethefirstmeal.(4)

Repeattoday’sortomorrow’sarrangements.(5)

Helptheguestsandtheirbaggageintotheirrooms.(6)

Discussaboutthewake-uptimewiththetour-leaderandthenationalguideandaskthetourleadertoinformthegroup.Bookthewake-uptimewiththereceptionist.Question6

HowistheL/Gsupposedtotakecareofthefirstgroupmeal?(1)

Appointwhenandwheretomeetwiththegroup.(2)

Showthegrouptotherestaurantandhelpthegueststobeseated.(3)

Explainthemealregulations,suchaswhatbeveragesareincludedandwhatarenot.(4)

Whentheguestshavestartedeating,wishthem“GoodAppetite”beforeleavingfordinnerhimself.(5)

Ifthegroupistodineout,thelocalguidemustinformtherestaurantinadvanceaboutthearrivaltime,groupcode,nationality,numberofpersons,mealstandardandspecialrequirementsetc.

Question7

WhatshouldtheL/Gdotopresentanon-the-wayintroductionwell?(1)

Talkabouttheviewsalongthewayandanswerquestionsfromtheguests.(2)

Giveabriefaccountofthescenicspotthegroupisheadingforsothattheguestsmaybeinterested.(3)

Organizesomediscussionsorgamesifthetripislongandkeepthetouristsentertained.Question8

WhatpointsforattentionshouldtheL/Gremindthetouristsofafterarrivalatandbeforeentryintothescenicspot?(1)

Durationofstayinthescenicspotandwhenandwheretomeetafterthevisit.(2)

Informationaboutthebus,suchastype,color,licensenumberetcbeforegettingoffthebus,andtourrouteaswellaspointsforattentionbeforeenteringthescenicspot.Question9

WhatshouldtheL/Gdotopresentagoodintroductionandrenderotherprofessionalservicesatthescenicspot?(1)

Makesuretoletthetouristsfullyenjoythescenicspotwithinthescheduledtimeandmoney.(2)

Inordertopreventthetouristsfromgettinglost,theL/Gshouldstaywiththemallthetimeandkeepcheckingthenumberofpersons.Specialcareshouldbegiventotheold,theweakandthedisabledtourists.(3)

Inintroducingthescenicspots,theL/Gshouldhaveaplanaswhattosayfirst,whattosaynextandwhatstoriesandinterestingepisodestobeincluded.Theinformationhegivesshouldbeindetailsandtruewithfluentexpression_rs.(4)

Heshouldadjustthecontentsandhisspeechpaceaccordingtotheguests’responses.Inaword,heshouldtrytogivetheguestsagreatenjoymentwithcolorful,interestingandenjoyableguidingspeeches.

Question10

WhatpreparationsshouldtheL/Gmakewhenthetourofonecityiscompletedandbeforethetourgroupdepartsforthenextcity?(1)

Checkthetravelticketsonedaybeforethegroupleavesthecity.Theitemstobecheckedincludethegroupcode,numberofpersons,nameofthenationalguide,flight(ortrainorship)number,departuretime,fromwhichairportorstationthevehicleleavesetc.HeshouldalsoremindtheT/Ltoreconfirmtheairtickets72hoursaheadoftimeifthegroupisleavingChinafromthecity.(2)

Decideonhowthecheckbaggageistobearranged.(3)

Discussaboutthetimesofwake-upcall,breakfastanddepartureandinformtheguestsaswellasthehotelreception.(4)

Askthegueststocleartheirbillswiththehotelaheadoftime.(5)

RemindthegueststokeeptheirIDcardorpassport,valuablesandreceiptsofvaluablepurchasesintheirhandbaggage.(6)

Returnallkindsofcertificatesorreceiptstotheguestsifany.Question11Generally,whatservicesshouldtheN/Lrendertothetouristsonthewayfromcitytocity?(1)Takegoodcareofthetourists.(2)Remindthetouristsofpersonalandpropertysafety.(3)SeatsshouldbeallocatedbytheT/Lbeforehand.(4)Safekeepthecheckbaggagereceiptsandtravelticketsandhandtheformerovertothelocalguideinthenextdestination.Question12HowshouldtheN/GcooperatewiththeL/Gduringthetourineachcity?(1)ActivelycooperatewiththeL/Gineachcity.Informaboutthegroupandthegroup’sspecialneeds.(2)Givesuggestionsintermsofactivityarrangementsifthey’reidenticalwiththeonesinthepreviousstops.(3)Keepaneyeonthegroupmemberstopreventthemfromgettinglost.(4)Keepremindingthegroupmembersoftheirpersonalandpropertysafety.Incaseofemergencies,heshouldhandlethemproperlywiththehelpoflocalgovernments.(5)Beagoodconsultantforguestsinshopping.(6)ActivelycommunicatewiththeL/GandT/Ltomakethewholetoursmooth.Question13.WhatandhowshouldtheL/Gdoincases/heislateformeetingthearrivalgrouponschedule?（與109交叉）(1)Apologizeforbeinglate,nomatterwhosefaultitis.(2)Explainthetruecauseandapologizeagainwhenthetouristscalmdownabit.(3)Getthegrouponboardthebusassoonaspossibleandleavetheairportortrainstation.(4)Provideexcellentservicetowintheguests’heart.(5)Givesomekindofcompensationsuchaslittlesouvenirs,extradishesandbeveragesetc.Question14.WhatandhowshouldtheL/Gdoincasethegrouphe/sheismeetingdoesn’tshowup?(1)Askthestaffmembersattheairportortrainstationwhethertheflightortrainhasarrived,whetherallthepassengershavecomeoutofthepremises.(2)Contactthetravelserviceimmediatelyandfindoutthereason.(3)Stayintheairportorstationtowaitforthegroupifit’scomingonalaterflightortrainsoon.Ifthegroupiscomingalongtimelater,returntothetravelserviceforfurtherinstructions.(4)Onthewaybacktothecity,gotothehotelthegroupwillbestayingattocheckwhetherthetouristshavearrivedandcheckedinbythemselves.Question15.HowshouldtheguidehandlethecaseinwhichaSingaporeantouristhaslosthis/herpassportinsightseeing?(1)Getacertificatefromthetravelservice.(2)GetacertificatefromtheSecurityBureauwiththehelpoftheonefromthetravelservice.(3)GowiththecertificateandafewphotostotheSingaporeConsulateinShanghaitogetanewpassport.(4)GotothePublicSecurityBureautogetanewvisa.Question16.HowshouldtheguidehandlethecaseinwhichaMalaysiantouristhaslosthis/herpassportinsightseeing?(1)Getacertificatefromthetravelservice.(2)GowiththecertificateandafewphotostothePublicSecurityBureautoreportthelossandapplyforanewpassport.(3)GototheMalaysiaConsulateinShanghaitogetanewvisa.Question17.HowshouldtheguidehandlethecaseinwhichaTaiwancompatriothaslosthis/hertravelpermit/certificateinsightseeing?(1)Getacertificatefromthetravelservice.(2)GotothelocalChinaTravelServiceortheadministrativedepartmentforleavingandenteringChinatoreporttheloss.(3)Whenproven,he’llbeissuedwithadeparturecertificateforasinglereturntrip.Question18.Whatmeasuresshouldtheguidetakeincaseafirehappensduringthegroup’sstayinthehotel?(1)Dial119toreportthefire.(2)InformtheT/Landallthegroupmemberstoevacuatethebuildingthroughemergencyexits.(3)Helpthegroupmemberstosavethemselves.(4)Handlethefollowing-upproblems.Question19.Whatmeasuresshouldtheguidetakeincaseatrafficaccidenthappensonthewayofsightseeing?(1)Helpthewoundedespeciallytheseriouslywoundedones.Ifnotpossible,call120forhelp.(2)Reportthecasetopoliceandprotecttheaccidentscene.(3)Reporttothetravelserviceassoonaspossibleforinstructions.(4)Consoletheothergroupmembersandcontinuedoingsightseeingwiththemiftheaccidentisnotserious.(5)Cooperatewiththedepartmentsconcernedforinvestigationsandthetravelserviceforhandlingfollowing-upproblems.(6)Writeareportindetails.Question20.Whatshouldtheguidedoincasethetouristssufferfromfoodpoisoning?(1)Askthetouriststopressvomitinganddrinkalotofwatertoaccelerateejectionandreducetoxicity.(2)Sendthetouriststothehospitalnearbyformedicationandaskthedoctorstomakeoutadiagnosiscertificate.(3)Reporttothetravelserviceassoonaspossibletosuetherestaurant.(4)Workwiththetravelservicetoclaimdamagesfromthedepartmentsconcerned.(5)Ifit’saseriouscase,thetravelservicemustreportittothesuperiordepartmentsandthedomestictravelservice,whicharrangesthewholetourofthegroupQuestion21.

Whatshouldtheguidedowhens/helearnsthatoneofthetouristsissick?(1)

Tellthesicktouristtoseeadoctorandtakeagoodrest.(2)

Arrangeroomserviceforhimifhe’sstayinginthehotelduringtheday.(3)

Payhimavisitafterthegroupcomesbacktothehoteltoshowconcern.(4)

Gowiththesicktouristtothehospitalwhennecessary.(5)

Heshouldn’tgiveanymedicineforhisownusetothesicktouristtotake.(6)

Costsoccurredaretobepaidbythetouristhimself.Question22.

Whatshouldtheguidedoincaseatouristneedstobehospitalized?(1)

Whentravelinginavehicle,gettheemergencyhelpreadyatthedestination.(2)

Reporttothetravelserviceassoonaspossible.(3)

Sendthepatienttothehospital,accompaniedbytheT/Lorrelatives.(4)

Whenanoperationisnecessary,gettherelativeorT/Ltosign.(5)

Safekeepthedocumentsfromthehospital.(6)

Continuetouringwiththerestofthegroup.(7)

Takecareofthefollowing-upproblems.Question23.

Howshouldtheguidehandlethecaseinwhichsomeofthetouristscomplainaboutpoorservice?(1)

Communicatewiththecomplainantwithoutgettingothertouriststobeinvolved.(2)

Listententativelytowhatthecomplainanthastosay.Don’ttrytoexplainordenyatonceevenifthecomplainantisbeingoverstatingtheproblems.Allowhimtogiveventtohisdissatisfaction.(3)

Judgeandanalyzethecauseofthecomplaints.(4)

Apologizefortheimproperserviceandtrytomakeitup.(5)

Dissuadethecomplainantfromraisingthecasetotheadministrativedepartmentsandgethimandtheconcerneddepartmenttomakeacompromise.However,ifthecomplainantinsistsraisingthecasetotheadministrativedepartments,theguideshouldofferhelp.(6)

Continueprovidingexcellentserviceevenifthecomplaintisagainsttheguidehimself.Question24.

Howtohandleillegalreligiousactivities?Ifatouristgivesoutreligiousmaterialsandconductsotherreligiousactivitiesinatouristplace,theguideshouldpointouttohim(her)thatwithouttheinvitationandpermissionfromthereligiousorganizationinourcountry,thoseactivitiesarenotallowed.However,whiledealingwithsuchcases,specialattentionshouldbepaidtotheinterpretationofthepolicyandtheapproachesapplied.Butiftheyinsistregardlessofthewarningandhaveanobviousintentiontomakedisturbance,itshouldbereportedtotherelevantdepartmentssuchasreligion,judiciaryorpublicsecurity.Question25.

Whatistheprocedureofhandlinganaccidentduringatour?(1)

Organizefirstaid(2)

Protectthesceneoftheaccident(3)

Immediatereportoftheaccidenttotherelevantdepartment.(4)

Handlethefollowing-upissuesproperly.(5)

Compensatethetouristaccordingly.Question26.

Whatarethecharacteristicsofthejoboftourguide?1)Itisatoughjobrelatedtoaccommodation,transportation,sightseeing,shoppingentertainmentoftourists.2)Atourguideshouldbeabletocarryoutdutiesindependently.3)Itisacombinationofbrainworkandphysicalwork.4)Atourguidemayfallintoallkindsoftemptations.5)Itisacross-culturaljob.Question27.

Whatarethedutiesofalocalguide?Arrangethesightseeingtour.Beinchargeofreceptionjob.Introducetouristattractions.Safeguardthesafetyofguestsanddealwithspecialcases.Question28.

Whatmaterialsshouldalocalguidepreparebeforereceivingagroup?Thereceivingplan;thetourguidecertificate;theservicecard;theguidingflag;thewelcomeboardandthereceiptsandsoon.Question29.

Withwhomshouldalocalguidecounttheluggage?Alocalguideshouldcounttheluggagewiththetourleader,thenationalguideandtheluggageman.Question30.Whatshouldalocalguidedobeforegoingtoascenicspot?1)Arriveatthedepartureplaceatleast10minutesahead.2)Countthenumberofthetouristsaftertheygetonthebus.3)Checkmealsthegroupwillhaveintheday.4)Remindtouristsofwhattheyshouldpayattentiontoduringthetour.Question31.Whatshouldalocalguidedoonthewaybacktothehotelafteraday’stour?1)Recallthetourtoday,answertourists’questionsandgiveaadditionalintroductiontothescenicspotsvisited.2).Introducethesceneontheway.3).Announcetheiteneraryforthenextday.4).Arrangethemorningcallforthenextday.Question32.WhatshouldanationalguidedowhileaforeigngroupwillleaveChina?1).Beforeleavingthehotel,thenationalguideshouldremindtouriststosettleaccountswithhotel.2)Remindtouriststotaketheirpersonalbelongings,relevantdocumentsandcertificates.3)Asktourleaderandtouriststofillintourists’adviceform.4)Apologizeforthepoorserviceanddosomethingtomakeupforit.5)Giveafarewellspeechonthewaytotheairport6)Seethegroupoff,andhelptouriststogothroughoutboundformalities.Question33.Whatknowledgeshouldatourleaderhaveafterreceivinganoutboundtravelplan?1)Befamiliarwithrelevantknowledgeaboutthedestinationcountries.2)Befamiliarwithprofessionalknowledgeaboutoutboundtravel.Question34.Whatshouldatourleaderdobeforehis/hergroupgooutbound?1)Befamiliarwiththeinformationabouthis/hergroup.2)Checkthetraveldocumentsandcertificates,ticketsandformsoftourists.3)Domaterialpreparation.4)Doknowledgepreparation.5)Contactoutboundtravelservicetoconfirmthetravelplan.6)Haveameetingbeforedepartureandinformtouristsofrelevantarrangementsandwhattheyshouldpayattentionto.Question35.Howcanalocalguidehaveagoodcommandofagroup?Atourguideshouldbesincereandwarm-heartedtotourists.Atourguideshouldworkinaproperorder.Question36.Howwillalocalguideworkwithatourleader?1).Respecttourleaderandsupporthis/herwork.2.)Communicatewithtourleadertoavoidquarrelandmisunderstandingifthereisdisagreement.3).Sticktotherulesandregulationsofhis/hertravelagency.4)Bearespectableguide.Question37..Howwillalocalguideworkwiththedriverofhis/hergroup?RemembertoaddressthegatheringplaceandtimeinChineseagainwhiletakingaforeigngroup.Informthedriverofanychangeiniteneraryinadvance.Discusstheitenerarywiththedriver.Takethedriver’sprofitintoconsideration.Question38.Onwhatconditioncanatourguidearrangeoptionaltourfortourists?1)Thetouristshavefinishedtheirarrangedtour.2)Thetouristshaveenoughtimefortheoptionaltour.3)Theguideshouldgettheapprovalofhis/hertravelagency.4)Thetouristsagreewithit.Question39.Whatproductsdoesatravelagencyhaveforindividualtourist?1)Minipackagetour2)Singleoptionaltour3)hald-daytour,a-daytourorseveral-daytourandsoon.4)self-drivetourQuestion40.Whataretheoptionalitemsforamini—packagetour?lunch,supper,tourguide,entertainmentandtours.Question

41.Whataretheprinciplesforatourguide’soralpresentation?Accurate,clear,livelyandflexible.Question

42.Whataretherolesthathumorplaysinguidingservice?Harmonizingrelations,adjustingmood,avoidingtroubles,teachingthroughlivelyactivitiesQuestion

43.Whatarethecommomartificialrespirationmethods?Mouth-to-mouthinsufflation,chestpressureandbackpressure.Question

44.Whatshouldatourguidedoifoneofhistouristsgetsbittenbyasnake?First,heshouldcalmdownandkeepthevictimcalm.Then,heshouldapplyabandage,wrappedtwotofourinchesabovethebite,tohelpslowthevenom.Heisalsosupposedtohelpthevictimwashthewoundanddrawvenomoutofthewound.Andcallambulanceforhelp.Question

45.Whatshouldatourguidedoifoneofhistouristsgetsheartattack?Firstheshouldhelpthetouristlaydownwithhisheadalittlebithigher.Andthenasktherelativesofthetouristorothertouriststotakesomemedicinefromthetourist’spocket.Atthesametime,call120or110forhelp.Ifthetourist’sheartbeatingstopsbeforemedicalhelparrives,thetourguideshouldalsocarryCPR.Question46.Whataretheprocedurestodealwithtourists’personalizedrequirements?Clarifyingthepurposeofthepersonalizedrequirements,tryingtomeettheproperrequirements,listeningattentivelyandexplainingreasonsifhavingtoturnsometouristsdown,showingfullrespectwhilemaintainingdueself-respect,keepingtheservicequalityofthewholetour.Question

47.Howshouldatourguidehandleatourist’srequesttochangemeal?Iftherequestisproposed3hoursbeforethemealbegins,thetourguidecouldcontacttherestauranttomeettherequestaspossibleashecould.While,ifthetouristbringstherequestjustbeforethemeal,therequestcouldn’tbetakenandexplainationshouldbeinplace.Ifthetouristinsists,whateverdishheorders,itshouldbepaidbythetourist.Question

48.Whatshouldatourguidedoifoneofhistouristswantstobuysomeantique?Thetourguideshouldsuggestthetouristbuyantiqueatdesignatedantiqueshopratherthanfromsomestreetvendors.Thetouristshouldalsoberemindedthathemustkeeptheinvoiceandthesealontheantiqueincasethecustomswillcheck.Ifthetouristissuspiciouslyuptosmuggling,thetourguideshouldreporttothepoliceimmediately.Question

49.Whatshouldatourguidedoifoneofhistouristswantstomeetsomespecialfigures,egnationalorprovincialleader?Asatourguide,heshouldn’tmakecontactpersonally.Afteridentifyingthepurposeofmeeting,theidentityofthetourist,thetourguideshouldreportthecasethetravelagency,whichforwardsthetourist’srequestaccordingtorelatedregulations.Iftherequestisturneddown,thetourguidecoulddeclinethetouristinapoliteway.Question

50.Whatproceduresshouldbedoneifoneofthetouristsloseshispassportotvisa?First,heshouldaskthetravelagencywhichislocatedinthecityheloseshispassportorvisatoissueacertificatefortheloss.Withthecertificateissuedbythetravelagency,heshouldreporttothelocalpolicestationforanothercertificate,withwhichhecanapplyforapassportreplacementfromhiscountry'sembassyinChina.Finally,heshouldapplyforanothervisawiththepassportreplacementfromthelocalPublicSecurityBureau.Question51.Whatarethetypesofairticket?Normalfareticket,excursionfareticket,groupfaretourticket,charteredflightticket.Question52.Whatarethetypesofpassport?Diplomaticpassport,businesspassport,regularpassport.Question53.Wahtarethetypesofvisa?Diplomaticvisa,courtesyvisa,businessvisa,regularvisaQuestion54.WhatarethelimitationsintermsofforeigncurrencyforanoutboundChinesetourist?ForanoutboundChinesetourist,ifhetakeslessthan5,000USdollars,hedoesn'thavetodeclareatthecustoms.Ifthecurrencystaysbetween5,000-10,000USdollars,hehastodeclareatthecustoms.Hecan'ttakemorethan10,000USdollarswithhim.Question55.Whatisthenormalprocedureforalocalguidetomeetguestsatarailwaystationorairport?Preparetomeetthegroupincludingcheckingthearrivaltime,arrivinghalfanhourinadvance).Findthegroup.Introduceyourself.Checkthenumberofthegroup.Gathertoboardthebus.Question56.Whatshouldaguidedowhenthetouristsarriveatthehotel?Helpthemcheckin.Introducethehotelfacilities.Notedowntheroomnumberofthetourleaderandthatofthenationalguide.Informthetouristsoftheitineraryjustforthedayorthenextday.Arrangemorningcallforthetouristsandtellthebellboytodelivertheluggagetotheirrooms.Checkanddiscusstheitineraryindetailwiththetourleader.Question57.Pleasenarratethemaindutiesofthenationalguide.Carryoutthereceptionplan.Maintaincontactwithrelateddepartments.Organizeandcoordinatetravelactivities.Protectthesafetyoftouristsandresolveproblems.Dopropagandaandinvestigation.Question58.Beingaguide,howwouldyoutakecareoftheagedtourists?Slowdownwalkingspeedandspeakingspeed.Answertheirquestionspatiently.Topreventtheagedtouristsfromgettinglost,thetourguideshouldkeeptellingthemtheparkinglotofthetourbus,thetourrouteinthescenicspot,etc.Telltheagedifanyonedoesgetlost;staythereuntilthetourguidecomestogethim/her.Don’thurrythemupduringthetour;letthemoftenhavearestwhentheyfeeltired.Question59.Ifaguesttellsyouthatherearringismissing,howwouldyouhelpher?Conformoftheloserandinquireofyourguestwhenshelastsawherearring,andwhethershehasmisplaceditsomewhere.Ifsheconcludesthatitreallyhasbeenlost,makesuretoaskherfordetailedinformationandthenreportthecasetothePublicSecurityBureauintheshortesttimepossible.Next,reportthecasetothetravelserviceauthorityforadviceandassistance.Ifalltheseeffortsproveineffectual,requestthetourist’snameandcontactaddresssothatthelostearringwillbemailedtoherwhenitisretrieved.Question60.Whatshouldaguidedoifhe/shedoesmissreceivingthegroup?（與109交叉）Tellthetouriststhefact,makeapologysincerelyifitisthetourguide’sfault.Ifthereissomeotherreasons,youshouldmakemoreexplanationpatientlytoclearupcertainmisunderstanding;Tryyourbesttoreducethetourists’losstotheminimum.Forinstance,offeringbetterandattentiveservice,andatthesametimetakingthemtothesightseeingplacesintheirscheduleasmuchasyoucan.Question61.Whatshouldaguidedoifatouristhaslosthischeckedluggageattheairport?TakehimtotheLostandFoundDepartmentandfillinaform.Writedownsomeinformationoftheguestorhisguide:nameofthehotelheisgoingtostay,thetelephonenumberorroomnumberifpossible.Keepintouchwiththeairportandcheckfrequentlyduringthetrip.Iftheluggagecannotbefound,helpthetouristbuysomedailynecessities.Incasethelostluggagecannotbefoundshortlybeforeheleavesthelocalplace,furtherinformationofthewholetripinChinaisneeded.Iftheluggagedoesgetlost,repayhiminaccordancewithinternationalconvention.Question61.Ifatouristwantstotastesomelocaldelicaciesonhisown,whatshouldaguidedo?Ifatouristwantstotastesomelocaldelicaciesonhisown,theguidecouldhelphimtocontactsomerelatedrestaurantandmakeareservationforhim.Remembertowarnhimofthesafety.Asktheguesttobringahotelcardwithhimincasehegetslost.Tellhimhe’llpayforallhisexpenses.Question62.Becauseofsomenaturaldisaster(earthquake,floods,tsunamietc.),thenextdestinationhastobecancelled,whatshouldaguidedo?Explainthesituationtotheguests.Workoutatentativeitineraryandreportittotravelagency.Arrangethegroup’smeals,roomsandcoachetc.Adjusttheitinerary:addsomemorescenicspots,staylongeratthemainattraction.Inaword,makethejourneyinterestingandlively.Question63.

Howcanthenationalguide,localguideandthetourleadercooperatewitheachothertoguaranteethesmoothprogressofthetourists’activities?Thekeytoguaranteethesmoothprogressofthetourists’activitiesisthegoodcooperationamongthenationalguide,thelocalguideandthetourleader,whichreliesonthecommoneffortofthethreeparts.Thethreepartsshoulddoasthefollowing:Getthemutualcooperationbyexchanginginformationandcommunicatingwitheachotherintime.Respecttherightsandbenefitsofeachpart.Combinetheworkwiththeemotioninordertoestablishthefriendship,andrespecteachpart’sprivacy.Learnfromeachotherandtaketheresponsibilitybravely.Question64.

Whatisareceptionprogram,asalocalguide,whenyouarereadingthereceptionprogram,whatistheknowledgeaboutthetourgroupthatyoushouldknow?Thereceptionprogramisthecontractual

arrangement

betweenthesponsortravelagencyandthelocaltravelagency,anditisthebasisforthetourguidetoknowthefundamentalconditionofthetourgroupandtoarrangetheitinerary.Asthelocal