國(guó)內(nèi)值機(jī)英語(yǔ)ppt(白云機(jī)場(chǎng)統(tǒng)一教材)

公共英語(yǔ)Goodmorning/afternoon/evening,Sir/Madam.MayIhelpyou?先生、小姐早上/下午/晚上好，要我?guī)兔?？Excuseme.對(duì)不起。（為了引起他人注意或因?yàn)?yīnwèi)打擾別人）Iamsorry.對(duì)不起.(為某事道歉)精品資料Itdoesn’tmatter/Nevermind.沒(méi)關(guān)系。You’rewelcome./It’smypleasure./Don’tmentionit.別客氣(kèqi)。Haveanicetrip./Enjoyyourtrip./Haveapleasantstayin(China).祝您（在中國(guó)）旅途愉快！精品資料MayIhaveyourname?/Couldyoupleasespellyourname?/Whatisyourfamilyname/surname?請(qǐng)問(wèn)您尊姓大名(zūnxìngdàmíng)？/請(qǐng)問(wèn)您的姓名如何拼寫(xiě)？／您貴姓？/請(qǐng)問(wèn)您大名？Whatisthedeparturetime/arrivaltime?飛機(jī)幾點(diǎn)起飛/到達(dá)？Itdepends(on).../I’mnotquitesure.看情況吧。/我不太確定。精品資料Verynicetomeetyou!很高興認(rèn)識(shí)您。Itisadirectflight.這是直達(dá)航班(hánɡbān)。WhendoIhavetogettotheairport?Youshouldgettotheairporthoursbeforedeparture.我要何時(shí)到達(dá)機(jī)場(chǎng)？您至少要在起飛前（）小時(shí)到達(dá)機(jī)場(chǎng)。精品資料Canyoutellmethetelephonenumberoftheinquiryoffice?您能告訴我問(wèn)訊處的電話號(hào)碼嗎？Ｗhatisthereasonforthedelay?Becauseofbadweather/mechanicaldifficulties/incompletecheck-inprocedures/poorvisibility/airtrafficcontrol.為什么延誤？因?yàn)樘鞖庠?yuányīn)／機(jī)械原因(yuányīn)／飛機(jī)調(diào)度原因(yuányīn)／末完成值機(jī)程序／能見(jiàn)度差／空中管制。Pleasewaitamoment...請(qǐng)稍等精品資料Thankyouforyourcooperationandunderstanding.感謝您的合作.YoucanbookanE-ticketonlineorifyoucall95539,wecanprovideyoutheticketdeliveryfreeofcharge.您可在網(wǎng)上購(gòu)買(mǎi)一張電子客票或打電話到95539，我們提供(tígōng)免費(fèi)送票。I’msorrytokeepyouwaitingsolong.讓您久等，實(shí)在抱歉。精品資料Wewillkeepyouinformed.我們將隨時(shí)通知您.Pleasefilloutthisform.請(qǐng)?zhí)顚?xiě)(tiánxiě)這張表格。Ittakesabouthoursandminutes.Youwillarriveatabout.飛行時(shí)間是小時(shí)＿＿分鐘。到達(dá)時(shí)間約_____.精品資料Specialmealsshouldbebooked24hoursbeforedeparture.特殊旅客餐食應(yīng)在起飛前二十四小時(shí)預(yù)訂.Ibegyourpardon?請(qǐng)?jiān)僬f(shuō)(zàishuō)一遍，好嗎？/Youarespeakingalittlebittoofastforme.Couldyouspeakabitslower?您說(shuō)得太快了，請(qǐng)說(shuō)慢一點(diǎn).Justamoment,please.I’mgoingtocheck.請(qǐng)您等一等，讓我查一查。精品資料IwishIcouldhelpyoubutthisisourcompany’spolicy.我真想幫您，可是我們只能按規(guī)定辦理．Don’tworry,wewilltryourbesttohelpyou.別擔(dān)心，我們會(huì)盡力幫助(bāngzhù)您。Whatapity!/Iamsorrytohearthat.非常遺憾．／非常抱歉聽(tīng)到這事．精品資料PleasecallourCustomerServiceCallCenter.Thenumberis95539.請(qǐng)撥打電話到旅客呼叫中心，電話號(hào)碼是95539.Thereisashuttlebusoperatingbetweendowntownandtheairport.可乘座豪華巴士／空港快線到市區(qū)(shìqū)／機(jī)場(chǎng)．精品資料SkyTeammembersareAM-AeroMéxico/AF-AirFrance/Az-Alitalia/Ok-CSACzechAirlines/DL-DeltaAirLines/KE-KoreanAir/CO-ContinentalAirlines/KL-KLMRoyalDutchAirlines/NW-NorthwestAirlines天合聯(lián)盟成員(chéngyuán)有墨西哥航空／法國(guó)航空／意大利航空／捷克航空／達(dá)美航空／大韓航空／大陸航空／荷蘭皇家航空／美國(guó)西北航空．精品資料Whatisthattypeofaircraft?Boeing777／Airbus320/ERJ145.這是什么機(jī)型，波音777／空客320／噴氣ERJ145WelcometoChinaSouthernAirlines.歡迎乘坐中國(guó)南方航空公司的航班．We’vealreadysenttheinformationtotheappropriatedepartmentandthey’llinformyouassoonaspossible.我們已將有關(guān)信息送到相關(guān)部門(mén)，他們(tāmen)會(huì)盡早通知您．精品資料YouonlyneedtocheckinonceifconnectingtootherSkyTeamflights.聯(lián)乘天合聯(lián)盟航班時(shí)，只需辦理一次報(bào)到登機(jī)手續(xù).Thefreebaggageallowance/baggageweightlimitforeveryEconomy/Business/FirstClasspassengeris20/30/40kg.免費(fèi)行李頭等艙／公務(wù)艙／經(jīng)濟(jì)艙是20/30/40kg.Youcantaketwopiecesofhandluggagewithinatotalweightof5kgs.您可攜帶2件手提行李，重量(zhòngliàng)不超出5公斤．精品資料PleasegototheTransferCounter/ConnectingCounterforyournextChinaSouthernflight.請(qǐng)到中轉(zhuǎn)柜臺(tái)．Theflightnumberandthedate,please.航班號(hào)、航班日期(rìqī)。DoyouhaveaFFPmileagecard?您有里程卡嗎？精品資料PleasepresentyourSkyPearlClubmembershipcardwhenmakingyourreservationandwhencheckingin.請(qǐng)?jiān)谟喿椭禉C(jī)時(shí)出示明珠(míngzhū)會(huì)員卡。Couldyougiveusyourtelephonenumberandaddressincaseofanychangeinyourflight?由于更改航班請(qǐng)留下您的電話號(hào)碼和地址。MerryChristmas!/HappyNewYear!圣誕快樂(lè)／新年快樂(lè)精品資料AreyouafrequentflyerofSkyTeam?IamaMember/Elite/ElitePlus您是天合聯(lián)盟的?？停课沂瞧胀〞?huì)員／優(yōu)選會(huì)員／尊榮會(huì)員．TheflightisalreadyfullybookedbecauseoftheGuangzhouExportCommoditiesFair(CantonFair).由于廣交會(huì)期間，航班已滿．Noproblem/Ofcourse/Certainly.Wecareaboutyou!沒(méi)問(wèn)題／當(dāng)然(dāngrán)了，我們更關(guān)注您．精品資料Iwillasksomeoneelsetohelpyou.Pleasewaitjustamoment.我找別人來(lái)幫您，請(qǐng)稍等．Goodbye!Haveaniceday!再見(jiàn)，祝您愉快！Thisisacode-shareflight.這是代碼(dàimǎ)共享的航班．精品資料Youmayinquirewiththegroundstaffafteryourarrival.飛機(jī)到達(dá)后，您可詢問(wèn)地面服務(wù)人員(rényuán)．Breakfast/Brunch/Lunch/Dinnerwillbeavailableontheflight.Snacks/Lightmeals/Specialmealsareavailableonthisflight.機(jī)上供應(yīng)早餐／中餐／晚餐／早午餐／點(diǎn)心／輕便餐／特殊餐．精品資料值機(jī)英語(yǔ)(yīnɡyǔ)Whatisyournationality?請(qǐng)問(wèn)您的國(guó)籍？Couldyoutellmewhichclassofserviceyouareflying?請(qǐng)問(wèn)您乘坐的是什么艙位？YourflightwillbeonaBoeing777.Wouldyoulikeawindowseatoranaisleseat?您乘坐的是波音777。您需要靠窗座位還是(háishi)靠走廊的座位？精品資料It’sanaisleseat/awindowseat/aseatnexttotheemergencyexit.它是個(gè)走道位子/靠窗的座位/靠緊急(jǐnjí)出口的座位。Yourseatisinthemiddlesectionofthecabin.您的座位在機(jī)艙的中部。:YoucanapplyforamileageretroclaimatcounterC13,whichisaSkyPearlServiceCounter.Youcanalsocheckyourmileageaccountthere.您可以在C13明珠服務(wù)柜臺(tái)進(jìn)行里程補(bǔ)登，或者查詢您的里程累計(jì)情況。精品資料YouhavealreadygottheVGMLinyourreservation.Itwillbesuppliedaboard.您已經(jīng)預(yù)定(yùdìng)了素食。將在客艙中為您供應(yīng)。Doyouhaveanycheck-inbaggage?請(qǐng)問(wèn)您有托運(yùn)行李嗎？Howmanypiecesofbaggagewouldyouliketocheckin?您有幾件托運(yùn)行李？精品資料Pleaseputyourcheck-inbaggageontheconveyerbelt.請(qǐng)把您的托運(yùn)行李(xíngli)放在傳送帶上。Doyouhaveanythingfragileoranyvaluablesinyourcheckedbaggage?請(qǐng)問(wèn)您的行李(xíngli)里面有易碎或貴重物品嗎？AreyoucarryinganyoftheitemsshownhereontheDangerousGoodsChart?您是否攜帶危險(xiǎn)品標(biāo)示圖所示的任何一種物品？精品資料Pleasegoovertothatcountertohavethisboxproperlypackedbecausethepackingisnotadequate.這個(gè)箱子包裝不符合要求，請(qǐng)您到那邊柜臺(tái)打個(gè)包。Thehandleofthesuitcaseisbroken.PleasesignthisLimitedReleaseTag.您的箱子把手有破損。請(qǐng)?jiān)谛欣蠲庳?zé)牌上簽名。Yourluggageismadeofmetal.Itmightdamagetheconveyorbelt.PleasecheckitattheOversizedBaggageCounter.您的行李是金屬質(zhì)地的，可能(kěnéng)會(huì)損壞傳送帶，請(qǐng)到大件柜臺(tái)去辦一下托運(yùn)。精品資料Ifyourluggageisoversizedorirregular,pleasegototheOversizedBaggageCounteroverthere.大件行李、不規(guī)則行李請(qǐng)您到那邊的大件行李托運(yùn)(tuōyùn)處托運(yùn)(tuōyùn)。Whereisyourfinaldestination?您的最終目的地是哪里？Pleaseshowmeyouronwardticket.請(qǐng)出示您的續(xù)程機(jī)票。精品資料Doyouwanttocheckyourluggagetothefinaldestinationortoyourfirststop?您是要將您的托運(yùn)行李托運(yùn)到您的目的地還是您的第一站？Becauseacustomscheckisrequired,youmustclaimyourluggageinBeijingyourselfandcheckitagainforyouronwarddestination.由于海關(guān)檢查，您需要在北京自行提取行李，重新辦理托運(yùn)手續(xù)(shǒuxù)到您的目的地。FortheairroutesbetweenChinaandNorthAmerica,apassengerisallowedtwopiecesoffreecheckedbaggage.在中國(guó)與北美之間的航線上，一位乘客可以免費(fèi)托運(yùn)兩件行李。精品資料Yourluggageexceedstheweightlimitoffivekilograms.PleasegotocounterH1andpayfortheexcessweightlimitfee.您的托運(yùn)行李超重了5公斤，請(qǐng)您到H1號(hào)柜臺(tái)(guìtái)交付超重費(fèi)。Miss,pleasecomebackandtakeyourboardingpassafterpayingfortheexcessweight.小姐，請(qǐng)交完行李逾重費(fèi)后回來(lái)領(lǐng)取您的登機(jī)牌。Theexcessbaggagechargeperkilogramis1.5%ofthehighestnormaldirectadultone-wayeconomyfare.逾重行李的費(fèi)率按直達(dá)單程成人正常經(jīng)濟(jì)艙票價(jià)的1.5%計(jì)算。精品資料I’mverysorrybutwecannotacceptcreditcardshere.對(duì)不起，我們不接受信用卡。IfyouwanttoupgradetoeitherFirstorBusinessClass,youshouldpayRMB800forthedifference.如果您要升級(jí)至頭等(tóuděng)/公務(wù)艙，您需要支付800元的差價(jià)。Doyouhaveanycarry-onluggage?您有隨身攜帶行李嗎？精品資料Liquor,oilandhoneycannotbecarriedonboard.Pleasecheckthemin.您的酒（油、蜂蜜）必須托運(yùn)，不能隨身攜帶。Thesizeofyourcarry-onluggageistoolarge/heavytocarryontheaircraft.這件手提行李超過(guò)了規(guī)定尺寸/重量，所以(suǒyǐ)不能帶入客艙內(nèi)。Hereareyourpassport/identitycard,ticket,boardingpassandbaggagetags.這是給您的護(hù)照/身份證、機(jī)票、登機(jī)牌和行李牌。精品資料Pleasegostraightaheadandthenturnright.Pleaseboardtheaircraftafteryoupasstheimmigrationandsecuritycheck.請(qǐng)向前方（右轉(zhuǎn)）通過(guò)邊檢、安檢后登機(jī)。You’dbettergotothatcounterfirsttomakeyourcustomsdeclaration.Itisveryusefulforyouwhenyoucomeback.您最好到那個(gè)(nàge)柜臺(tái)辦理海關(guān)申報(bào)。您回國(guó)時(shí)對(duì)您很有用。精品資料We’lltakegoodcareofyourchild/Wewillseatyourchildinaforwardareasothatourflightattendantswilltakecareofher/himonthetrip.我們會(huì)照顧好您的小孩/我們會(huì)把您的孩子安排(ānpái)在前排的座位上，在途中乘務(wù)人員會(huì)照顧她/他。PleasefillintheUMform/CustomsDeclarationCard/ImmigrationCard.請(qǐng)您填寫(xiě)這張無(wú)人陪伴兒童表格/海關(guān)申報(bào)單/出（入）境卡。Wouldyoupleasestandbackalittle?Pleasequeueup.請(qǐng)向后退一下。請(qǐng)排隊(duì)。精品資料Whoisyourtourguide/leader?誰(shuí)是您們的導(dǎo)游（領(lǐng)隊(duì)）？Howmanypassengersarethereinyourgroup?Pleaseconfirmthetotalnumberofluggagepiecesinyourgroup.您的團(tuán)里有多少人？請(qǐng)確認(rèn)(quèrèn)您團(tuán)里行李總數(shù)。Yourreservationisnotconfirmedinthesystem.您的機(jī)票在電腦里沒(méi)有確認(rèn)(quèrèn)。精品資料Yourreservationisalreadyinthestandbylist.您的訂位已經(jīng)在候補(bǔ)(hòubǔ)名單里了。YoucangettherefundattheissuedplaceorthelocalticketingofficeauthorizedbyChinaSouthernAirlines.您可以在原購(gòu)票地點(diǎn)或經(jīng)南航授權(quán)的當(dāng)?shù)啬虾绞燮碧庌k理退票。Iamsorrytotellyouthatyourflighthasbeenclosed.很遺憾，您乘坐的航班已經(jīng)停止辦理乘機(jī)手續(xù)了。精品資料IamverysorrytotellyouthatwecannotofferyouaseatinBusinessClassbecauseofachangeinaircraft.對(duì)不起，由于您今天(jīntiān)的航班更改了機(jī)型，我們將無(wú)法給您提供頭等艙座位。Weregretthatyourflighthasbeencanceled.Butwewillrebookthefirstavailableflightforyou.