Staff Communication Officer崗位說明書范文

StaffCommunicationOfficer職位敘述職位識別信息職位名稱StaffCommunicationOfficer所屬部門Contact職位編號所在城市工作地點出差要求■無□偶爾□經(jīng)常□常駐版本號V1.0生效日期工作網(wǎng)絡(luò)關(guān)系直接上級職位Manager,ResourceManagement匯報職位直接下級職位人員管理權(quán)限薪酬■無□建議權(quán)□決定權(quán)直接下級人數(shù)績效■無□建議權(quán)□決定權(quán)直接管轄團(tuán)隊配備■無□建議權(quán)□決定權(quán)業(yè)務(wù)指導(dǎo)職位對職位產(chǎn)生影響的外部機(jī)構(gòu)受到職位影響的外部機(jī)構(gòu)任職資格教育程度Graduate專業(yè)方向socialworkorpsychology工作經(jīng)驗1yearworkingexperienceoraboveinserviceindustrieswithleadershiprole行業(yè)經(jīng)驗培訓(xùn)經(jīng)歷核心能力客戶導(dǎo)向精誠協(xié)作積極進(jìn)取立足創(chuàng)新求真務(wù)實敬業(yè)誠信通用能力組織認(rèn)知個人管理績效導(dǎo)向可靠性口頭溝通書面溝通人際交往談判能力領(lǐng)導(dǎo)力團(tuán)隊管理員工管理分析/解決問題計劃能力專業(yè)能力客戶服務(wù)業(yè)務(wù)知識系統(tǒng)運用銷售技巧效率導(dǎo)向質(zhì)量導(dǎo)向投訴處理知識管理職位目的與職責(zé)職位目的（存在的理由，限制和目標(biāo)）Tobuildupgoodrelationshipofstafftosupportefficientoperationsofthecontactcenteraswellasvariousbusinesslinesofthecompanyasawhole.職責(zé)范圍(名稱、定義、該職責(zé)所要達(dá)到的結(jié)果/目標(biāo))責(zé)任級別（全部/部分/協(xié)助）衡量標(biāo)準(zhǔn)(數(shù)量、質(zhì)量)業(yè)務(wù)類戰(zhàn)略層面戰(zhàn)術(shù)層面操作層面Toworkondifferentinitiative,suchasEmployeeHappinessSurvey,TeamSuccesscelebrationgathering,Monthlybirthdayfunctions,sportactivities,TeamTobuildupgoodrelationshipandtakeuptheroleasinformalleaderToadministerforthestaffbulletinboardandresponsibleforthemanagingofstaffrecreationalactivitiesToactasthecommunicationbridgeandassiststafftochannelgrievancedirectlytoseniormanagementteamToassistinconductingpre-exitinterviewandunderstandandfeedbackthereasonforattritionToconductindividualcounselingsessionforanyemployeeissues.TocollectemployeeopinionsanddissatisfactionthroughinformalchannelsTorepresentcompanytoextendcaringtostaffandhisfamilyforanygoodorunfortunateeventsAllKPIsforstaffcommunicati