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BusinessProcessAnalysis-ALetterfromAmericaProfessorV.ArunachalamDistinguishedServiceProfessor,DepartmentsofMaterialScienceandEngineeringRoboticsandEngineeringPublicPolicyCarnegieMellonUniversityPittsburgh,PA,15217andDr.EswaranSubrahmanianSeniorResearchScientist,EngineeringDesignResearchCenterCarnegieMellonUniversityPittsburgh,Pa,15217August,1995AreporttoEngineeringandScocialScienceResearchCouncil,UKToenablethereadertoaccessthisBPRCreportspeedilyandflexibly,ithasbeenorganisedintothefollowingseparatesections:ContentsPageAbstract明Intro辣ducti號(hào)on亂絨Reeng綁ineer訓(xùn)ing斜手Corpo扁ratio蝦nsan幣dRee墨ngine糾ering階嬌TheC酒hrysl和erCo曾rpora罩tion孩穿Cater疑pilla恥r巧播JetP鐘ropul漢sion胖棵Innov康ation悼inD津efens撕e:Hu映ghes惜Aircr鴉aft持外Innov他ation礙inT彎echno蛋l(fā)ogie茫s絹造Gover抽nment擠Init聯(lián)iativ凝es姨待Metho宅dsan山dToo濁lsfo猜rBPA聯(lián)走ITan篩dBPR寸扶Japan煙and隱Reeng敵ineer丙ing寸句Human堡Reso沒(méi)urces山inB測(cè)PR盞賤Probl婦emsi長(zhǎng)nRee痰ngine榜ering先愛(ài)AFew片m撥o炸reli繁nes湖鄉(xiāng)Refer蘿ences童擠Arep蹈ortt傻oEng擋ineer讓inga慎ndSc接ocial革Scie磚nceR額esear館ch圍Counc轉(zhuǎn)il漆,嫩UK蝕Secti侵on1:伍Abst堤ract鐵This喪repor糊tis備onth本erec脖enti墓nnova呆tions夫impl很ement絡(luò)edby助Amer嶄ican文compa香nies碗inth步eway蠅they暫mana娘geth唯eirb舊usine信ssan膨dby鍛the莖US科gove糧rnmen初tin駁suppo暫rting狗the護(hù)indus宅trial明and冊(cè)techn獲ologi將calb押asei百nthe進(jìn)coun慕try.捐Ameri述canc貢orpor雹ation弓svis筍ible斯toou死tside萄rsar約egen票erall捐yver遠(yuǎn)ylar膝ge,w玻itha墾nnual疊budg魚etsr蓄unnin扒gwel伐labo頓veth裙enat葛ional加budg領(lǐng)etso冤fman谷ycou萬(wàn)ntrie膏s,an朽dwit卸har吵ange酸ofdi僅verse漂oper迷ation渣stra斜nscen果ding僵divis南ional殿,org戀anisa爺tiona杯land模nati支onal購(gòu)barri樣ers.挪Inre揮spond臭ingt棟ocha渴nges債inth言eglo添balm堂arket著plac薯e,th旋eyar套econ監(jiān)tinua愉llyi雷ntrod纏ucing揚(yáng)inno鞭vatio喉nsin匠proc國(guó)essa惰ndpr哈oduct差tech警nolog擾iesa扛ndin姿prod箏uctd耍evelo離pment小and緊manuf剃actur顏ingc明ycles乓.It介isdi中fficu粗ltto窄enum宅erate絡(luò),let慌alon鐘edis挪cuss,幼all密thei蘿nnova豈tions命that袍are侍seen燈in磨US學(xué)busi凝ness稱today嗓.Ins澇tead,衛(wèi)wes淺hall腿f(wàn)ocus遲oni智nnova報(bào)tions片that笛a(bǔ)re套signi絨fican辦tand盆gene悟ricf負(fù)orim拐provi杯ngbu帳sines磚spro夾cesse睬s.Th榆isis達(dá)rele算vant躍asmo塔reth革anfi杠ftyp疲ercen足tof結(jié)USfi榴rmsa折reme孩dium萍o(jì)rsm蔽alls激ized,美and答theg尾enera般lcom拍petit澡ivene腥ssof借墓US吸indu對(duì)stry恩depen腔dson卻them蹄asw數(shù)ell.曾Inth練isre奔port,饅wed朋onot房disc對(duì)usst記here瑞cent巖trend副sin咳f(wàn)inan壯cial,釀merg潤(rùn)er,R握ODan惹dmar早ketin繪gstr芬ategi固esan額dpro阿cesse進(jìn)s.In扔stead玩,we地discu錦sson絨lyth田osei虧ssues慧rela僅tedt斥obus灰iness麥proc鴉esses菌that共impa叫ctth幣eabi悅lity頓of艙US字busi墨ness疑tome戴etth牙eide娘ntifi掠edma猴rket傘deman飛dsin贏cost糊,qua疾lity稅andt射ime.手Aphr作ase,引nowi麗ncrea掩singl宅yin移vogue喉,to蒜descr套ibet哪heef伶forts翁inp泡roces賞simp慌rovem景ents投isBu茫sines濤sPro逃cess緣Re-en私ginee幟ring墓(BAR)吹.Ham豎mera爆ndCh善ampd薪efine在BAR朝as"t苗hera胖dical額reth菜inkin仔g(shù)of膊theb渠usine頑sspr雪ocess逼esto姜achi母eved迷ramat信icim燥prove匆ments舅inc乘ritic換alco插ntemp楊orary款meas舍ures千ofpe橡rform歲ance行asco陜st,q敢ualit宗yand栗spee采d."T患hisc凡harac騎teris倘ation劍ofr堵e-eng某ineer偵ingi臂soft探enin定terpr鼠eted藍(lán)inmu遠(yuǎn)ltipl急eway五sres難ultin花gin潑diffe衫rent具model褲sand輩meth瓜odso朽fimp畏lemen供tatio宣nof陸busin庸essp告roces糾sre-陷engin貪eerin幸g.Re仁porte類dfai被lure勢(shì)rates君ofa友bout疑forty秩tos五e(cuò)vent藍(lán)yper胖cent哪forB勢(shì)ARap蘿plica覽tions傷ina凡chiev洞ings位tated趁goal水scan勻inde沒(méi)edbe汪attr糞ibute磨dto蝦thed阻iffer唉ences銀inp飯ercei府vedd賣efini洞tion級(jí)ofwh竿atco慌nstit勵(lì)utes縮re-en掩ginee托ring嗓andt遍hele命velo憐fimp妨lemen齒tatio叉n.訴Inpr訴actic烏e,im尖pleme盡ntati悔onso譜fre-旅engin準(zhǔn)eerin鄰gspa煎nfro齒mre-導(dǎo)engin園eerin森gloc脂alpr缺ocess演toa狠comp騙lete迎restr刺uctur晨ingt慈heen豆tire棟organ條isati雕on.B土usine送sspr芳o(jì)cess國(guó)re-e皇ngine頸ering畢f(xié)or顫local聽impr結(jié)oveme懷ntsh問(wèn)avel截edto霸the爽devel圖opmen峰tof行analy壩tical黎mode湖lsfo跨ropt者imisa雷tion厘ofex晃istin敏gpro玻cesse牢sthr遲ough堂simpl峽erpr窩ocedu塌resa旁ndin杯corpo漿ratio泉nof亮Infor波matio紀(jì)ntec筆hnolo須gy.A疑ctivi鋒tyba贈(zèng)seda草ccoun覆ting,董anA爆meric陰anin漫venti蜜on,i發(fā)sals湖ouse拳din獻(xiàn)conju槐nctio勤nwit習(xí)hpro肌cess態(tài)re-en犧ginee謊ring矩proje犯ctse休ffort羅s.Th翼edri貴veto岸wards賭BAR寧inAm乓erica東nind扇ustri帝esha闖sspa湊wned拖anin俱dustr像yof植consu濱ltant計(jì)sand設(shè)proc框essm蠢appin折gand槳simu等latio躁ntoo妙ls.A射brie栽frev序iewo這fthe不stat皮e-of-舉thea識(shí)rtin本anal罩ytica繪lmet煌hods釘andt壓ools差such皮asID欠EFO,這SAT,陪BPMAT蓄and仿Desig涼nPro粘cess拿Matri腹xis棋also唉provi癥dedi故nthi駝srep睛ort.鄉(xiāng)Atth伯eoth據(jù)eren類d,th慈erea頃r(shí)eex耽ample刊sof信well擇estab稀lishe鴿dorg查anisa筍tiona當(dāng)lstr耳uctur僚esan釋dpro付cesse注sbei監(jiān)ngto仙tally柳repl宮aced軋byne吸wstr濤uctur其esan織dfle厲xible業(yè)proc技esses拿.Suc翠htot然alre呢-str貢uctur辦inge匹ffort訴smay詳well罩incl粉udeu墓seof什cros某sfun似ction積alte沉ams,金retra惡ining害and莫activ施ities登rela粥tedt健othe慎mana樣gemen管tof畜innov露ation騾asi同ntegr湯alpa肆rtso旨fthe息busi嚴(yán)ness終proce盆sses,脈well響beyo諒ndth敲econ拼venti熄onal甲activ指ities賓ofd軋esign補(bǔ),man抬ufact依ure,拋ands近ervic玉eof蛛produ素cts.憶Thed晴iffer盤ence振betwe狠ensu熟ccess虜fula招ndun桂succe慢ssful賤firm尼stha旱tuse疊BAR倚appea隨rsto喂lie鍬more旁onth擁esco學(xué)pean溪dcov定erage拿oft喬heBA項(xiàng)Reff犧orts虎than腸onth豬emer芝eapp構(gòu)licat悶iono概ftoo列l(wèi)san勻dmet近hods.紛Wei沾llu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