精選2021國家開放大學(xué)電大專科《管理英語2》期末試題及答案(試卷號：3938)

國家開放大學(xué)試題2021國家開放大學(xué)電大專科《管理英語2》期末試題及答案〔試卷號盜傳必究1-5■迭:擇正確的語句完成下面對話,笄將簽案序號寫在答慧舐上.uA?EdliketobookoneairtickcLKmghdtointroducemyselftoyou.C>1needaplumbertorepairthewaterpipeinmykiicheru2.—How'syourmotherdoing?A.Shei?verywellKShrisverykind.CSheisdoingshoppingnow.lenandIwasbominIMymajorwaselectricalengineeringA.Tellmeyourname,please.&Tellmealittlebitaboutyourself^plense.C.Tellmehowoldyouare?please4.一Anysuggestionsfortheproject?A.IneedyouradviceoniuB.Iadviseyt>utoputmorehandsinthisprojecuThanksfaryoursuggestions5.—Hi.Helen>I'llhaveaninterviewtomorrow.PmafraidIcan*tmakeit.A.Sure#youcan.Takeiteasy.KI'msorrytohearthat.ThMtstdlrighu二.illJC與場構(gòu)(共計(jì)30分?每小Ifl2分)6-20H:M)?下面的句于,從A.B.C三個選頊中選出一個能填入堂白處的正確逸頊?并將答案序號珊在答H?±.6.Attheendofthedny?youwnnlnilnTtendeesyoureventtnrememberthi?keymeAsagethatyoufvriipcnt■longtimerrinlnrang.A.leaveB.toleave國家開放大學(xué)試題7.Hrin________thhcompany.A.inehargrof隊(duì)inth?charffeofCunderthechArgcol8.Hinng?goodemploynuycammuchmoney#indiimrt__________?itc?nwinmuchmorelorthecompnnyinfuture.A*whatmoreB-athitChowever9.TheyhavrdiMurccmrnt___theplanofcrlcbralingthefoundingoftherommunity.A.onB-in10.rhequMlityofqurntionnaifrwill_______howmurhinfnrmntionweknowfromourerAA.effect11.ThehcHingaynirmolouropArtmentcommunityservicecenter.A.dlMTUBMlOri12.Iti?onlybyagrreinuwiththrirviewMtUAtionund?crnlthecujitoniernwayhappy.QBiiKtfOtedMpoftflblewlution13.ThenewyearidJUKI?A.incornerC?autrnditheearnerookIA<Herearethebu?corncn.C-Thrbuthrrrconir.|!i?ThrrnuBic________likethrNinRingA.hrarAC.wound*I6?AmericanyounRpeoplewouldmthcrA.|{c(17.Wliourtcxtlwxjki?Thin?h_______JohnIthnahhniimeonCmightbnIS.Ihe?uccrnhofoureventinA.rclatrdB.baBedC.intendedbrokedownno1mMdr■_______CAIItothepointfindthatyouwillrcnolvetheK?pOAmblewlntionnerenthebum_________ndvlccfromstrariKcrt*原tothesponsor.國家開放大學(xué)試題19.Themoreinformationyoucanget*__________inyourGeldA?themorecompetitivewillyoubeB.youwillbethemorrcompetitiveC>themorecompetitiveyouwillbe20.We________itverymuchthatyou'vecometogiveusatimelyride.Otherwisewewouldmi"theimin.A.appreciate三、閱理解(共計(jì)io分,督小分)PassageIAngrycuMomcrfttendtoaimtheirdisMtis/Actionandcomplaintsatstaffmembers.Ifthishappenstoyou#youshouldrememberthattheyareactuallyexprexsinRtheirdissatisfactionaboutthecompanynndnotaboutyouananindividuuLButifyouwishtobeMurccMfulinnnybu?inritAtthenyouhavetoIwnhowtohandlrHngrycumomer?tlAUtabrlownreAfewguidelinestohelpyoudrvelopyourownprr?on?lmrnlrgy(ordcAlmgwithMfigrycuMomefBiNevernrgucbuck.YoumiutstaycalmnndmmtoMnii^iyrhrcuwtomereveninthenio?idiHicuhAituarionandnrndthecuMomrraw?yhuppy.U?eyourcymcm?yewmgiuh.MAUCturcvounmorrthanikRyliwtcninKcorrfully>youwillheabletoundcrNtandwhythecuntomrrincomplairilnK.wthntMtm(B<rtcirylnkcnShowthatyouC4iretUMeveryopportunilytocxprrsnyourapology"ndundcrietnnding.Youhavetouhowthatyouwill血rvrrythingwithinyourpowertotrynndresolverhe?ituation<Ihtsexhibitionofyourconcernwillwinthecustomerover.TherewillbroaigntfinintchuriKeintheirbehaviour.Controlyourlingernndbepatient,l^rarntorelaxandcalmyour?cH.HavingpnticncrwithyourruAtotncruindwithyour?el(willgoaIcingWAyinwinningoverhostilecuMonicrb<Th.?bov<?guidrhnc^areveryiieielulineverymtuahOfiinlifenndyouennhucccM?(iillytAcklehostilecircumfiTnnrMbyfollowinKthrtn.IIyoufollowthealwHefip?>you?r?onyourw?ytoiiuccredinRinyouraircen2LAn|(rycuMomcmtendK>aimthrirdikB?ti?rMctlonmidcomplaintsat____________?A.<uffmember!CthorwhnaccompanythemZ2.WhenMcustomer?hout?ruiklymyomyoushould____________?A.ArgueUackandprotectyourAtlftnndIravrthecumorncraloneckeepCAITTIandlistencnrcfully10thecuHtorner23.TheunderlinedsentenceinParaRraph3mennn__________?A.yourmouthitno!moreimportantforyouthanyourcuirs國家開放大學(xué)試題Kyoushouldlistenmorethonyou?peak.cyoushouldtalkmorethunyouli?trn-24.Whendealingwithnnnngrycu*iomcrtwhichi?NOTtlwrightAttiturir?A.Beconcerned.cL25.WhichofthefollowingHtatrmetitKtntruedceordinKtothepnsKAgc?A.Whenthecu&mmcomplaintyouneednfilimncarefully.KYouneednrtsaysorrytoihoseangrycustotiiers.CLYourthouldrelaxyonrMcIfnndtrytoundrrHtnndthenngrycu^omrrfu26-30tt:iWWSffl文內(nèi)容判斷tft出的Ul句是否正確.正?的寫"l〞,錯煤的號件,并將答祟勇在答命蛾上.PnMMgc2Cro?trainingis1raininganemployeetodondifferentpartoftheorKAnuation1Awork<TrmningwurkrrAtodothetaskfhntworkerBdoesandIrmningBrodoAStawki?crosstrftining.CrossiraininKisgoodformanager!^becauseitprovidesmorellrxihilityintnarugmgtheworkforcetogetthejobdone.Onth?otherhand,vrosntrainingha>Homebenefitsfortheemployer*nswdLItletsithemIrarnnrwskilk.rnnke%themmoreVMlunbk.krep^themsimulatedandreducesworkertioredom.CHJSRtrniningranbeusedinftlmowtnnyponitiariinalrnoAtnnyindujitry.IcronaIrainedsomeofmyderngnengineersto?oOJIfieldinstAlInfiontrip?nndgetfirathttiidknowlr.dgrofhowtheirdesignsworkrdtordidn*twork,infhrfield,("ashirrtcanbvtrainedTOmocknhclvcsand*tockrrstrainedtocashier.ThinallowsyoutuquicklyopenftddilionMlrcgifilrr.iftheciiKtumrrqueut?getstoolong.AsyouprrparrcrossirainingphnsktyuuneedtoronniderborlilhecompanybcncfitjinndtheemployeebenefitsuCnrclullysclrcrtheemployeestobrcrosstrained.Somepeopleliketolearnnewthings.S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